I highly recommend this place, they are so nice and always try to find the best insurance for you.read more

Im shopping around for new car insurance and spoke to Jessica. First of all, she answered the phone…read more(no menus or voicemai). She got my info and got back back to me within about 20 minutes. She was very honest and recommended I stay with my present policy because she couldn't find anything cheaper and even though she couldn't help me, took the time to give me a couple of good recommendations. Wish it had worked out with this company!

They've changed things up this year. You'll have to check in with the front desk before getting…read moreseated instead of standing in line. This way is more organized. There are three rows of seats, can seat for more than 20 people. Cory was super nice and had good customer service. Had a good and short conversation with him when he was helping me.

Absolute con artist they don't tell you how their membership and their insurance can't be canceled…read moreat once. They are super vague/rude the only person helpful enough was call operator (Hailey) shout out Hailey for actually telling me what happened and canceling my plan. They try to milk you for every dollar they can before you leave their insurance! Mind you I canceled back in may and made sure to tell them I'm want my entire account with them cancel/terminated and look here I am $150 down the drain because they didn't cancel my account & I don't need their useless insurance P.S. ALL STAR INSURANCE IS BETTER

Great service! Kendra was very professional. Very courteous, very precise, paperwork completed…read morequickly and received document emailed promptly. I enjoyed her energy and proficient manner. I will Def recommend her to my friends.

Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

Always super helpful. Get everything done in one spot. I wasn't driving my car so I needed…read moreinsurance, registration, remove hold and get tags. Took about an hour for everything but probably less.

Quick - Affordable - Friendly - Professional - Get things done fast…read more I never had a fun experience dealing with the DMV, whether online; over the phone; or in person. My friend told me that instead of dealing with the DMV and the frustration involved - I can come in, pay a fee and get registration renewed and paperwork printed on the spot. For $30 they had a new registration printed for me, they called the DMV to clear out a registration/suspension due to expired insurance (my moto was parked half a year while I was out of state).. I had a very pleasant and fast experience. Vadim helped me and I would to recommend him to anyone, down to earth, courteous and knowledgeable guy.

Bao Mei Tan also known as Bonnie was super helpful and professional. She was able to assist me with…read morethe many questions I had regarding my renters insurance. Trust me, I had a lot. Very detailed to the whole process and asked all the questions to get me the best possible rate. Bonnie was very patient and nice. Also Bonnie is extremely responsive when you have any questions outside of business hours. Excellent customer services!! Totally recommended.

Dealing with insurance companies can be a pain, but Bonnie made me think otherwise. I recently…read moreswitched over to farmers since she was able to give me a cheaper premium than mercury. She was very helpful and gave me multiple quotes so I can choose the right one for me. I'm not very familiar with insurance lingo, so I had a lot of questions! She was able to explain each one and making sure I understood. Bonnie has great customer service! I've contacted her multiple times during nonbusiness hours with tons of questions and she would respond! So If you're looking for an insurance agent, she's the go to! Definitely recommend her to my family &friends.

They've really gone down hill. His staff won't file paperwork on time and I have had my insurance…read morecancelled on multiple occasions because of mistakes by his team. Famers Insurance is way too expensive to have to deal with this nonsense.

Bad customer service, specially the staffs. They don't listen with particular information.read more

It takes them weeks to respond to emails, often requiring multiple follow-ups before finally…read moregetting a response. I emailed them on July 25 and finally got a response a month later on August 24. Communication is painfully slow and makes you feel like you're not a priority. On top of that, the rates keep increasing. My premium has gone up approximately 15% every six months, which is ridiculous considering how poor the customer service has been. I understand that insurance rates can change, but consistently increasing premiums while taking weeks to respond to customers is unacceptable. If you're paying more and more, you should at least be able to expect timely and reliable communication. Overall, I'm very disappointed with the customer service and the continued rate increases.

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

My family and I have been loyal customers of the W.Portal office for over 47+ years. My parents…read morewere first insuring our South City home and vehicles. Once my wife and bought r first home and vehicles there was no hesitation continuing that Allstate cycle for us. Everybody at the W Portal office have always been very helpful and super friendly ( Joel and Winky). Loyal Allstate customer for life! Sincerely, Wil

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

Way better then waiting 4 hours at the DMV! Just come here for all your vehicle registration needs.read more

The business you didn't know you needed. Skip the DMV for…read moreall things car registration, I was helped by Luis who was friendly, charismatic, and looked into everything he could for all of my car registrations. When I say no stone was left unturned, I was sent home with all documents that I could possibly need for future registration. Any of their costs are totally worth it and very reasonable! My needs were fulfilled with ease

Thank you Becky S. For the OUTSTANDING Service!!! You have excellent customer skills and a true…read morepeople person!!! This is a great place to go for insurance payments ETC... Thank you!!!

Went in to complete multiple notaries. $5 off each if you are an AAA member. Check in was easy when…read moreyou have an appt, but they were also taking walk ins. Great experience.