Went back to try again and see if it was an off day for that business. Again we were greeted with rudeness. They are very impolite and honestly it seems like the rudeness stems from my partners thick accent. Ashamed for this business. Will never support them or their rudeness ever again. Walked right across the street to becks prime where we were warmly greeted. Don't stop by this place save your money the food isn't worth it. read more

Let me just say this soup was cold. It was Irish potato soup. It was cold. The potatoes were old. I am so out done. Food is too expensive to get bad food service. I know this is Monday and this is obvious leftover soup do better. read more

I love Jason's Deli! My go to is always the Manager's Special which comes with half a sandwich and a cup soup. I make my own sandwich with all the veggies, cheese, and I get it on gluten free bread. I also always get the tomato basil soup. They have a great salad bar too! You can't go wrong with Jason's! There is something for everyone! read more

Need boxed lunches for a work meeting? Check out Jason's Deli. Salads. Soups. Sandwiches. My favorite is the nutty mixed up salad with salmon. Organic field greens with feta, nuts, grapes, dried cranberries, strawberries, pumpkin seeds and raisins topped with chicken, but I substitute salmon. Served with balsamic vinaigrette, it is so delicious. The Mesa chicken salad is also yummy. Chicken on salad greens with a black bean and corn mix, chopped avocados, cheddar cheese, and grape tomatoes with jalapeño ranch dressing. So good. The sandwiches and Southwest wraps are popular at my office. The boxes come with a choice of a cookie or fruit. The cranberry walnut cranberry cookies are so soft and tasty. So easy to order. Add a fire roasted tortilla or chicken pot pie soup on a cold and rainy day. There's something Deli-cious in here. read more

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Placed an online order and had a pickup time of 11:37 am. FINALLY got my order at 12:15 with an extra side of SASS and RUDENESS. The order was NOT COMPLETE and when I brought it to the attention of the counter lady, she had an attitude. When trying to confirm with them that an item would be left off of a sandwich due to ALLERGIC REACTIONS I was spoken to in an unprofessional tone and manner. I know you don't care, but I will not be back and neither will our company who places large orders with this location. read more

I was in a bind and called this jason Deli. Hazel answered the phone and was all about customer service and helping me out. She had a can do attitude. I needed food fast. She got her manager Chris on the phone and he said absolutley I will get the food to you right away. What customer service!! No negativity. The positive customer service is from the manager to the server. I will always go to Jason's because of this experience. read more

I think Jason's makes great sandwiches, and I love their strawberry shortcake. My wife likes their salad bar but it's still not as good as it used to be. I've never seen it crowded, so I encourage all Yelpers to go there and give it a try. read more

I haven't to this location for ages. After church it wasn't crowded like it used to be in the day. I guess Covid and inflation have really hit hard. Speaking of inflation, it cost $30 for a couple sandwiches and sodas for me and my kid. Yesterday it was $40 for a couple of burgers, so I guess I shouldn't be complaining. I do love the Santa Fe Chicken Sandwich. The prices just hurt. Jason, check your ice cream cones - they were stale and chewy. The texture of the ice cream was icy and the chocolate came out really really slow. Sometimes the ice cream is really smooth and creamy, but alas not today and not here. The server didn't seem to speak English. Only Espanol. Nice old lady. And we were still able to communicate sufficiently to get what we needed with a smile. read more

Jason's Deli - Delis Near Me - Houston, Texas

Friday my car was in the shop longer than I expected it to be, I had to make a conference call so I walked in to Jason's Deli and asked the woman at the front if it was okay if I bought a coffee and did so, she said of course. I ended up spending the majority of the day there, camped out with my computer, an order of the salad bar and a coffee. The six hours that I was there, the woman up front, who's name is Stephanie was phenomenal at making me feel comfortable and making my work day a thousand times less stressful than I thought it would be, she was even nice enough to watch my table while I used the restroom. All I can say, is I'm glad the library was closed which made me walk to Jason's Deli while Stephanie was working. The food is good, but what makes me come back to places to eat, etc are people like her. Thank you Stephanie!!! read more

I come to this Jason's Deli all the time. The customer service is usually pretty good. Today, there was a lady at the register who I have never seen. Seems to be a manager or something. Never acknowledged me. Was just extremely rude and ugly. The people in the back saw me standing there and came around the corner to look to see if she was even there. She was over there on her computer or phone doing something. Finally she took my order. What a terrible experience. She was just rude and uncaring for no reason. What an ugly woman. read more

This is officially the worst Jason's Deli we've ever been to. Our family loves Jason's Deli and we have an excellent one in Cypress. However, we were in the area and decided to stop by this location. What a mistake! The service was incredibly slow, unresponsive, and no one who worked here cared about anything. The salad bar had several items empty (croutons, cornbread, boiled eggs, chocolate mousse, pasta salad) and not once while we sat there for an hour did anyone even check the salad bar. These items remained empty the entire time. The tomatoes were also rotten, mushy, and sour. I adore Jason's tuna salad, but this locations is awful! It was so dry (lacked mayo), very fishy with lots of dark meat, and so peppery I couldn't eat it. Such a disappointing visit considering we have never had an issue with any Jason's Deli before! I'm guessing it's a case of extremely poor management. read more

Ordered a Shelley Chicken Salad with extra vegetables. The person even repeated back to me; "extra lettuce and tomato". This is the sandwich. For $11?? Like really? Gotta wonder how much product waste they go through with this type of stinging behavior to the customers. read more

Jason's Deli - Extra lettuce and tomato? - Delis Near Me - Houston, Texas

I ordered the beefeater to go, but the au jus was so salty, I am not sure if this one was sitting there to long for it to be so salty, anyway I will give it another try probably at another location to see if it gets better. And it came with a bag of chips which I did not want, maybe I got charged for it, I am not sure cause I didnt check the receipt. read more

Baked potato was loaded and salad was fresh! Staff was welcoming, especially Steven. He had a great attitude and made sure I was happy with my order. Best service I've had in a while here. read more

Nice staff, amazing chicken caprese panini, and free ice cream!!! What could get better than this?!?!

I ordered a Half Sandwich and Tomato Soup. The soup was great and up to satisfactory. Sadly, the sandwich - not so much. I have added photos for others viewing. The first photo is the one off of the internet. The second and third are from me. Where's the cheese? I didn't order just bread. Sad. I wish I could get my money back! Or at least HALF! read more

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First time back in almost a year. So glad that we stopped by today for lunch. So yummy. Portions are huge ... very clean and staff very kind and professional. Highly recommend! read more

Awful customer service, and the food is soo bad. do not even visit here just go to another jasons deli.

I always come here for lunch because the food is so yummy! The location is great too, but the so call manager (Stephanie) is so rude. I can't Stand her. If you go on Google and read the lowest stars review, it's due to the manager customer service. I went up to the stand where the "sweets" were located, to ask her for something but she had her back turn around to me and ignore me like she didn't hear me. I stood there quietly and she finally turn around thinking I had left but I was like "can I ask you for something? And she didn't answers me. She had a face expression on like SHE was stupid. For all I can say is get rid of this manager. "IF YOU DONT LIKE YOUR JOB FIND ANOTHER ONE!" Don't bring your home baggage to your work place, and if you don't like people and socializing is your weakness. Customer service is not for you. Go get another job, but for you to have that nasty look at people your going to loose customers. By reaching out to the management team. You won't be able to talk to any one else but her, so I rather not call or email them. I rather take my money to the other locations due to MS KAREN (Stephanie) the manager. read more

Jason's Galleria westheimer I order from the galleria location usually once sometimes twice a week it's always consistent but today I had a roast beef French dip sandwich that was beyond compare. The Ajou was delicious. The sandwich was loaded with good roast. Beef and good warmed, melted cheese over it, it was excellent. Also, I enjoyed their seafood gumbo, tender chili. I have not been disappointed ever they always are called in my order or send it in online and it's always ready on time schedule. The staff is always very very friendly and appreciates my business I will be back many times. read more

Food is typically on point, I come here pretty regularly. They are clearly suffering from the labor shortage and doing their best. My gripe is that they can't seem to figure out a system for the line while the cashier's are painfully slow. You walk in and you're instantly in a crowd of people who have no idea where the line starts. Cashier's do nothing to help and everyone starts their experience there incredibly irritated, regardless of how the food tastes. Also, while not a big dollar difference... It is incredibly unethical to say the price is one number and then charge a different amount. I've brought this up to a cashier on my list visit... Today I was charged $9.09 for something on the menu at $8.79 (managers special). You should care about ripping off your customer even if it's only 5%. Both of these are management issues that should never happen and are very easily fixed, but haven't been. I do however, have a consistently tasty meal every time I come. read more

Jason's Deli - Menu board with pricing ($8.79 managers special) - Delis Near Me - Houston, Texas

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Placed an online order through their website for the Mason Road store at 1:12. Was told the delivery would be delivered between 2:30-3:00, even though I am right down the street. Called at 3:25, person that answered the phone kept stumbling over her words, said it was just sitting there on the rack. Offered a free desert. Nope! read more

I am giving this visit a 2 star review because of poor customer service. I am a regular here and generally have had good experiences. However, today was different. I ordered a bowl of chicken pot pie and a sandwich. Not until after I paid did the lady at the counter tell me that they were out of to-go bowls and that I would be receiving two cups of soup instead. I immediately told her that I wish she would have told me that before paying. She smirked and responded, " you're actually getting more." That is totally beside the point. I didn't order two cups, I ordered one bowl. While I understand that things happen and business run out of items from time-to-time. It is the establishment's responsibility to inform the customer in a timely manner. Assuming that a customer will find substitutions acceptable is not a good practice. read more

Jason's Deli - Try the new lobster chowder! - Delis Near Me - Houston, Texas

To my surprise, my order of fresh bake pastries were not fresh at all. They were cold as if they had just been taken out of the refrigerator. I called the store to inquire why the pastries were cold and the manager's response was " we do not carry fresh baked pastries for breakfast". If you're looking for fresh pastries, go somewhere else. I was not offered any suggestions on how I might get fresh pastries. Poor Service! read more

I should start by saying I've probably been to every Jason's location in the city. With that said, this is the worst one I've been to. The customer service was decent, but the product not so much: The salad bar was not stocked. The coffee was cold. However when I asked the waitstaff to refresh the coffee, they did it immediately. When I looked at other areas of the salad bar, it was out of too many things to just be swept under the carpet. The lettuce mix looked old, they didn't have other items stocked, I attempted to ask a wait staffer a question, but she didn't understand English... That same lady went and cleaned the table when I got to refresh my drink. I thought it was pretty clear I was still eating. Thankfully this a negative but not the typical experience for Jason's. Today's visit was no bueno! read more

Very pleased and great selection. They catered a lunch and learn I had earlier this week. Delivered on time and the sandwiches were great. Called several other area sandwich shops and no one was willing to deliver by 11 AM. They did! Thanks a bunch. read more

I'm within walking distance to this restaurant. I made sure to order online, pay and wait for confirmation to pick up my lunch. 25 minutes later I arrive and I'm STILL waiting. When I walked in, I was greeted by a girl who currently does not have on a name tag! She asks "may I help you" and I let her know that I was here to pick up my online order. She explained to me that she heard computer BEEP, but chose to ignore it and later forgot to put the order in so they can make it and it would only take a few moments to be ready. I wanted to avoid waiting, that is why I ordered online. BEFOREHAND!!! She can see that I'm clearly pissed and offers me a water while I wait. NO THANK YOU! Finally, as I am handed my bag of food, I ask "are you sure everything is in here?" She nods yes and assures me that everything is in the bag. The. She takes a peek inside and says "oh, I forgot your chips and pickle. I'm sorry it wasn't my fault." At this point, I'm fuming!! Once I am back home. The food is ok, but the broccoli cheddar soup is so disgusting I can't even take it. Overall, I would recommend calling to make the order! If not, go elsewhere. read more

Jason's Deli - Bags of food. - Delis Near Me - Houston, Texas

First and last time coming here. I got the chicken breast sandwhich on French bread and only had a total of 5 SMALL pieces of cut up chicken, and about 5 lbs of spinach. The bread was insanely dry and hard and again, there was next to almost no chicken on my sandwich. Paid $14 for spinach on bread. read more

Jason's Deli - Chicken breast samdwhich - Delis Near Me - Houston, Texas

Good food lighting was good service was good but the ice cream machine wasn't working that's the only reason people go there

I work nearby, so I frequently order lunch from here. The main reason I am able to eat here is because they offer gluten free bread. They have always toasted their gluten free bread, but lately, they don't anymore. I ordered to go and when I got ready to eat my sandwich, I noticed that they did not toast the gluten free bread. So I called and asked to speak to the manager. I kindly explained to her that gluten free bread must always be toasted, otherwise, it's pretty much inedible. She was very rude and unhelpful. Even so, I gave them another chance. It has happened multiple times now and I am never going back. There are plenty of other sandwich places that offer gluten free bread, thankfully. read more

If you want a fight, and not food, THIS IS THE PLACE TO GO!!! I thought I would try the app and entered my payment information . . . I arrived and was told my credit card was declined and looked at like I was some kind of scammer . . . There might have been many, many different ways to have addressed this, but what I got was a bum's rush. I asked to speak to the manager, a person who, well, does anything but manage. No help there, either. Just a few grunts and partial sentences and a complete inability to explain how their app (THEIR APP) works, and the belief, without any facts that I had probably not been charged. Much to my surprise, I got a call today from the "manager's" manager. This would have been most welcome had she not used this call to exercise her snippy attitude and blame everything about this situation on her customer. Although, unlike her minion, she actually had some idea as to how their app worked, insinuating that I had an attitude (and, rest assured, by the end of it, I did) and opened the door too hard or some such when I left was not particularly helpful. If you just want to fight with a customer who is already unhappy, JUST DON'T CALL. And, truly, it may all be my fault. I may be - and obviously am - expecting too much. Thinking they would be able to explain how their ordering system works in clear English was ludicrous of me. Believing that would have the maturity to empathize with an unhappy customer who thinks he is going to be charged twice for a meal was even worse. Clearly these people have peaked. Working the register at Jason's Deli is probably as far as they'll go. read more

Ethan young man up here at the store very disrespectful Not much more to say complain to the manager about the way he was treating me nothing said nothing done love Jasons deli at this place is horrible service this one Had to add this to my review manager came over and did her best to make things right in her warped way but she did listen and try Gotta give her kudos for that they overcharge me from my plate the same young man that was rude Ethan she caught it after my complain about his rudeness and said would you like me to correct your bill because we overcharged you I will be glad to help with that you're going to help me by giving me my money back on something that you made a mistake on do I want you to help me with that stupid question So it starts with management! One thing about it they didn't screw the food up Jasons deli I love their food!!! read more

Fast service , clean tables. I tried the salad and it was pretty good. I think my favorite part is getting a ice cream code on the way out read more

Jason's Deli - Delis Near Me - Houston, Texas

Love their food and excellent service !!! The people were so welcoming and the food was on point totally recommend

I like the concept of make your own salad with unlimited choices to add and free ice cream, however one can get carried away and start putting unnecessary items in the salad that throws the taste off and just because its "free" meaning the ice cream. It doesn't mean you have to indulge in it. Hint,Hint skip those unwanted calories. I've learned a valuable lesson and that's to go to luby's on monday and thursday for the $4.99 luann platter and pay only $1.49 to substitute a side for a salad. read more

originally left a 2 star review. was contacted by customer service (Olivia) to call a number to discuss. called the number they supplied me with and got backlash from another manager i've never dealt with before (stephanie). she kept interrupting me and talking over me. sorry. that's not gonna happen. i told her to have a nice day and hung up. she literally had no idea why i was calling. i couldn't even get passed my name and how i got their number. why tell me to contact you and act like you care about my experience or act like you are doing a good job at your "customer service" position if it's just a joke. and this is your job??!! you get paid to do this?? you should be fired. it would have been better if i never called. you only made it worse. haha read more

Jason's Deli - patio - Delis Near Me - Houston, Texas

I order from you guys 2-3 times a week and you're always spot on with service and the food is consistent. Love the staff!!! Today I branched out and ordered the chicken salad sandwich. Wow. Really didn't expect the pineapple to be so prevalent. It tastes like a pineapple sandwich with maybe some chicken or croissant or tomato or nothing other than pineapple! The mixture is AT LEAST 30% pineapple. Don't get me wrong, I can get down with the pineapple, but as the only flavor of a sandwich, nah. Love you guys but the big bosses up the food chain need to know this sandwich is awful. Like inedible. No thanks. See how many times I wrote pineapple...that's how much pineapple was in my "chicken salad." read more

Jason's Deli - Pineapple, pineapple, pineapple. - Delis Near Me - Houston, Texas

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The food is always delicious. Every single time. I just tried the spicy seafood gumbo and yes, sis, it is amazing! And I N.E.V.E.R. purchase gumbo from a restaurant. After I placed my to-go order I was just kinda standing around (because I'm a weirdo) and at least four people asked if I had already been helped. What wonderful customer service! It's the little things. My usual: California club, fruit, broccoli cheese soup And now the spicy seafood gumbo! read more

This location is seriously the best. The new COVID Experience is just that, new. But rest assured knowing that the staff here understands this. They are extremely helpful!! Ethan especially is wonderful! Seriously, he deserves an award!!!! Have a salad bar favorite? Done! Brought to your table. Love the little cornbread muffins? STILL THERE! Have a special request? Maybe like some chocolate sauce in the bottom of your ice cream cone?? DONE! The staff makes sure you get everything you love while still maintaining our "new normal". The food is just as good, I think the menu is limited but they have A LOT of substitutes for your favorite items. read more

Horrible customer service. I ordered 10 minutes ahead over the phone and when I got there I paid for my food. I stood waiting and noticed several people come in after me and leave with their food. After 10 minutes of waiting, I asked the lady behind the counter to check to see if my bag was one of the 3 that were ready to go behind her. My food had been sitting there the entire time. When I asked why they did not give me my order she said "because she thought I had not paid for it yet." The female cashier knew I had paid but still let me stand there waiting. The restaurant was not busy at all so I feel either it was done on purpose or the employees were extremely incompetent. Either way, I will never go back. The food is not good enough to be treated poorly by the staff. read more