NFCU credit card dispute would not remove this! Since my trailblazer was not fix…read moreby what Precision Auto Tune had done after they said they fixed all the issues. First of all either no tune up was done or they did not know what they were doing. Cylinder 6 coil was not working at all. Making only 5 cylinders running which should of stopped the tune up. You all replaced the coil only after the mechanic noticed the computer code after all the work was done that Cylinder 6 was not working. Then the very last thing Precision Auto Tune did was replace the Cylinder coil. So no tune up could of been done or was done after the coil was put in. I watched this with my own eyes. Also I should of been told from the start how much the oil pump replacement cost and work was. Then the sensor that I was told that needed replaced. It did not need replaced. So Precision Auto Tune replaced a part that did not need replacement. Precision Auto Tune told me it was then the oil pump that needed replaced for 2400 dollars. I had lost all trust in them. I talk with other mechanics around town and looked it up for myself. It is a known issue for Vortec engines. It is a problem with the Oil pickup tube getting air in it once the engine is hot. I got estimates for this which was all around 1,000 dollars. It is only 3 bolts to replace this and a 45 dollar part. So I will just do it myself. But as they could not do a Tune up on an engine only running on 5 out of 6 cylinders and the sensor they replaced was working properly that they replaced and they are suppose to be the experts at 200 an hour. I asked for my money back because they could not of done the Tune up and the sensor that they said fixed the truck did not fix the truck. Any court and mechanic hearing this will know I am right and asking for what is fair. This is a open and shut hands down case against Precision Auto Tune.

Only 2 tellers and a line out the door... ridiculous. Why are you so understaffed? I don't…read moreunderstand such a large institution not serving it's members quickly. This is every time I go there.

I love this Ford! Ever since I got my Mustang Mach E preowned back in October, I always use this…read moreFord dealership when I have to go in for routine maintenance (which is very little because it's an EV). I have had one recall service done as well. The ladies in the service center are so friendly! Great local dealer, 5+!

I would not recommend utilizing this location. Over the years I've spent thousands of dollars with…read morethis location. So, I take my car to get the transmission to be serviced. They quoted me two. That turned into six weeks. Now, I'm getting lectured by the general manager as to why there's no compensation for the $5000 bill because the Ford system isn't his. And his tech had to stay late because their system was down for a whole week so that meant my vehicle was repaired it just was sitting there for a week because their system was done somehow that became my fault and I was lucky he wasn't charging me for his tech staying late. There are too many options in the area for someone in his position to act like this. He cost Jackie a sell with his lecture... Do yourself a favor just go somewhere else.

I thought I would never find my perfect vehicle until I found iGotCars!…read more The customer service of this place is seriously impressive and they made my car buying experience a breeze. Thank you Max for all of your help!

STAY AWAY! This dealership tried a classic bait-and-switch. I spoke with a sales agent who sent me…read morea buy order I agreed to, and we planned for me to purchase the vehicle the next day since I was driving 2 hours to get there. On my way, a different agent called and sent a new buy order $1,600 higher -- adding a $750 fee and raising the list price for the rest of the difference. When I arrived, they refused to honor the price listed on CarGurus and my original buy order. The staff were incredibly rude -- interrupting me, brushing off my questions, and the sales manager just sat behind the agent chewing gum and scrolling on her phone. Completely unprofessional. Save yourself the time and frustration -- these people do not deserve your business.

Lemons‼‼ I had my car for two weeks and the motor went out which they said they couldn't do…read moreanything. The "warranty" they gave me couldn't do anything because I had to have the car for 45 days. DON'T WASTE YOUR HEARD EARNED MONEY WITH THESE CROOKS‼

From the owner: Our mission is to help people with the most difficult credit challenges obtain financing for a…read morequality used car.

Excellent service experience from making the appointment to getting the car serviced. Great…read morewaiting room and everyone at the dealership was very friendly.

I've never dealt with such an unprofessional dealership. I. Order to speak with someone, you have…read moreto go there or leave a message and wait for them to call back because they never answer their phones. They staff isn't very friendly. They don't smile or greet customers when they walk in. It seems like they hate being there. Unfortunately, I bought a Ford before moving to the area. I think I'm going to sell my car and buy another where the dealership has better customer service.

5-Stars almost doesn't seem like enough for the INCREDIBLE team at Eastern Shore Toyota!…read more This all started with a friend recommending how great of a job EST did on his Tacoma. Well, it turns out I was in the market for one as well and inquired about a truck on their website. Received a prompt response from Alonzo and we got to work on the details of what I was looking for, availability, trade, etc. During the process Alonzo was unavailable and Joe Wooten stepped in to assist with all my questions! Joe had the same excellent customer service as Alonzo and ensured everything was in line for the truck! I was also able to speak with Joe P. in finance who went over all the details of the purchase (numbers) exceptionally well. Very comprehensive group they've got at EST and I'd recommend them any day of the week! Did I mention I'm from Texas and choose EST in Alabama over the 12+ dealerships in my vicinity? Yep, even drove past all the dealerships in Houston. Yes, they're that good! In fact, so good we're already planning the next deal on the family vehicle! It's refreshing to know I'm working with honest, reliable people at EST! Seriously, quit spinning your wheels elsewhere. You won't find a team that takes better care of their customers, PERIOD! Thanks again Eastern Shore Toyota!!!!

We were visiting from Texas and stopped in to at the Rav 4 Hybrids. Shannon Josey was our…read moresalesperson and she was so patient with us as we changed our minds and decided a Highlander might be a better fit. The deal was fast and fair, and my Highlander was delivered to me in TX within the week. I am very happy with the salesperson and would recommend Shannon to my friends for a great experience

Saw a ad for a minivan online, went to look at it/test drive it. we liked it but it had a sound…read morecoming from the front which I thought was a CV axle. Told them I wanted it fixed before a decision was made to buy it. Next day got a call that it was the strut that was replaced and the sound was gone. Test drive confirmed it was fixed and I purchased the vehicle. He worked with me on the price and was willing to get me where I needed to be. so far we love the van and I've been around a lot of cars. He does have quality cars on his lot and is willing to go above and beyond what most of these big dealerships like sandy Sansing do for the customer! i recommend this business as long as you have financing or cash.

Aziz sold a Jeep recently with a broken head gasket (a $1600) repair. The check engine light came…read moreon a week after purchase. Upon inspection, mechanic found that stop leak was put in the engine and the thermometer was tampered with. He will not own up to his mistake and the only good revenge is to warn everyone of his bad business. DO NOT DO BUSINESS WITH THIS BUSINESS THEY WILL LIE TO YOU, POCKET YOUR MONEY AND CLAIM THEY SOLD IT FOR LESS. DON'T BUY LEMONS FROM THIS PLACE.

I just bought a BMW from these folks and I couldn't have asked for better treatment. My sales…read moreassociate was Ricky and the finance fellow was Gary. All treated me well. I priced all weekend shopping on the internet and out of 5 dealerships, this is the only one to call me and act fast. They went over all my choices for cars and loans, told me all my options and made sure I left feeling I made the right choice. The service department checked my tires and buffed the car inside and out. The service is done on the car before you leave and you can get a "We Owe" paper agreement if they have to order anything for you. Buyer be aware, if you can get a certified used car, that is your best bet. Otherwise, you are buying the car "as is."

BEWARE! Prices are great but you get the service you pay for :(…read more We purchased a vehicle through this dealership. At the outset, they were very helpful and delivered the car to me in Florida. However, things fell apart shortly thereafter. We had a deal for tax, tag, title everything paid for, out the door at a set price. However, when they finally sent my paperwork to the state (2 weeks after my temporary tags had expired and I had to call them every day to try to get them to mail the paperwork), I was told I owed $437. The dealership never mentioned I would owe anymore, the deal was supposed to factor in Florida tax and all fees. Conveniently they told me the man who had told me this didn't work there anymore and they were sorry but there was nothing they could do, I was on the hook for $437 that no one ever told me about, and it was my problem. Gary claimed he told me they were only paying 2% of the taxed and I would have to pay the other 4% but that is a flat untruth. It was never mentioned to me that I would have to come out of pocket to the state of Florida for anything. Even the man who delivered my car said I was good and would just have to wait for my plates to come in the mail. Also they didn't pay off our trade in until 36 days after the trade in was made (again, after having to call them for 2 weeks daily to get someone to actually mail the check) and we were 1 day away from being reported to the credit agencies for having a 30 day late payment when Capital One finally received the check. If I hadn't been so diligent about calling Off Lease every day (sometimes multiple times a day) our credit would have taken a hit. I love my car but I am furious with the shoddy service that put me at risk of losing points on my credit score, getting a ticket for expired temporary tags, and costing me $437 when I was told everything was covered.

I have had the great pleasure of dealing with a straight no nonsense car dealership, from start to…read morefinish the service received has been top notch, with the staff genuinely willing to help, explain and be honest about the car buying experience. Rob Ellis is as straight talking as the come, in my particular case, I walked in with a build sheet for a very specific pickup truck, instead of the usual routine of 'let's see what we have on the lot to sell you' Rob took one look and said yep the only way to get this is to order it, no problem we will get it done and call you when it's here, he then ensured that every box was ticked option checked and detail of the vehicle was correct before it was submitted to the factory for production, emails and text messages followed over the course of 10 weeks detailing the progress of the vehicle along with an eta for delivery to the dealership. True to his word Rob called after normal hours informing me it had just arrived and been unloaded and I was welcome to come see it anytime I wanted. Even at this stage if I wanted to walk away I could, but obviously I ordered the vehicle with the intention of taking delivery. My trade in process was made more complicated due to having two vehicles to trade, but again this process was made extremely easy with minimal haggling involved due to the process being fair and well explained, once the deal was signed with Jason, including going above and beyond to ensure I qualified for an incentive deal to discount the truck further, Rob took time to go over the vehicle and make sure everything was set up correctly and any questions I had were answered fully. This sort of service is exactly why I will purchase from a family run business rather than some huge national chain, as they genuinely care about the customer and the service they receive. A full tank of fuel, a 6 year bumper to bumper warranty and my free oil change to look forward to, I was on my way home in the truck I had built exactly the way I wanted, no drama no stress at the experience, just a professional transaction from start to finish. I look forward to the service experience now with high hopes that this will match the sales, which from what I have seen it will, and will not hesitate to update the review accordingly.

Driving home from the beach and we had car issues. We stopped at this dealership and within a few…read moreminutes they were pulling our expedition in to check it out. Helpful, kind and quick and even diagnosed the problem. It wasn't a repair they could fix but they helped us clear codes and gave us tips how we could get back home for our repair! Thanks Johnson Ford team!!!