Like a few other past reviews, this review is largely based on the namesake the of dental office, Jason Gee, DDS. I should also add that of the ~2yrs that I have been coming to this dental office, I have never once been seen by Dr. Gee.
My wife and I, (luckily not our two young kids), have been coming to this dental office for about 2 yrs now. We initially came to this office because of convenience, (location and availability). Even though we did move further away we still decided to come to this dental office out of legacy and dental records they had on me and my wife. That is until now...
It was Monday at 9:00AM and I was scheduled to go in to have a small cavity filled. I unfortunately was not able to make it b/c my son had gotten sick over the weekend. I had to stay home with him and could not take him to daycare. I called in to the office between 8:30AM - 8:40AM to let the office know that I had to reschedule the 9:00AM appointment. A man answered and upon hearing that I had to reschedule, his first response was, "Well, we have a $50 cancellation policy for changes made less than 24 hours." The cavity filling procedure was $55 and I asked, "Isn't that the same price as the procedure?" His response, "Pretty much! I can let you be late 30 minutes and come in at 9:30 or else we'll have to still bill you." I was...not happy to say the least.
Why?!? A few reasons.
1) This cavity filling appointment was actually a 2nd appointment b/c the first appointment (made for the week prior), the dentist, not Dr. Gee had to rescheduled. Do I get to charge him for a cancellation less than 24hrs before? Of course not, that would be ridiculous.
2) I had a sick 2 yr old son at home but was never given a chance to tell him why I was seeking to reschedule. Just an immediate "Well, we have a $50 cancellation policy for changes made less than 24 hours." ...I was not canceling but rescheduling but sure.
3) My wife and I had been going for a few years now and this was the first time we had to reschedule or in his eyes, cancel within less than 24 hrs. Having good to great customer service and etiquette would be to advised that there is a cancellation fee but they can waive it for this time. That was not offered, just the curt, "Well, we have a $50 cancellation policy for changes made less than 24 hours." and not leaving me with any options but to go in or get charged $50. Who really remembers all the T&Cs of all their various doctors's offices but again, even if they have a cancellation fee, be open to give the benefit of the doubt, provide good-great customer service and waive that fee.
This review is wayyyy longer than intended but let me leave everyone with this last tidbit. You want to go to a doctor/dentist that has compassion for their patience FIRST and their great business will build and grow. NOT the other way around. After going in, doing the cavity filling procedure, getting ready to pay, Dr. Gee walked by, gives me a pat on my shoulder, (not even sure why he's touching me) and said "Sorry about that, we have to do business and we would have had to charge. I have to pay my dentists if you don't show up." Which I get but highly doubt he would pay the dentist if I don't show up. If I am covid positive and COULD not go in, had a medical emergency or was too ill to go in, would he still pay that dentist, doubt it but hey, maybe he is a good boss and will still pay them still. I'll never know but what I do know that my wife, kids and family will never go back there again.
There are MANY great dentists out there that are nice, friendly, and compassionate, go to them b/c they care about you, the patient first! Not Dr. Gee that is more focused on the business than his patients!
Take my advice and avoid this office like the plague or last few years of the Covid pandemic! read more