If there were a Yelp option for " " Are You Kidding me ??" Minus negative stars , then this medical
office is the example for that rating . There aren't enough adjectives to describe how messed up this medical office is. I have a son who was a patient at this office and his father and I did not realize how things were because he had annual visits . However, we observed and experienced total incompetence and unprofessionalism recently with frequent visits for referrals for Specialists . Red flags were waving rapidly when the office manager filled out a medical form that we gave her that the doctor is supposed to complete and sign . When it was time for this doctor to see my son , he did not examine him. He didn't have the form that the office staff member had completed and he proceeded to tell me that in a bothered tone ( directed at her) - this is now our concern that she mishandles or misplaces our son's paperwork ) . He also said that he would read the paperwork that we provided for him later as to why we were asking for these referrals. Read later ? I don't think so ! I We were not leaving without the required completed and signed form so we had to wait extra time for him to
find the medical form to sign and I requested copies .
If he took the time to read my son's medical chart , (and he was not a new patient by the way ) , then he would know why we are asking for referrals!!! Let's see .. he is the one with a medical degree for 40'years and he doesn't see the obvious reason for referrals ?? . Then he went into bratty victim mode and suddenly said that he doesn't know why everyone is dumping everything on him to do referrals for specialists when our son's other doctors should do the referrals. Yeah, okay ..,
The office staff who processes the referrals wrote the updated information that we provided and said that she would call the Insurance company and the process takes 7-10 business days . My son had another appointment the following week and when I checked the status of the referrals with another office worker , she did not see any updates in the computer system and I was concerned and I confirmed with her the mailing address.
Since then , more than 10 days later , I called the office mid morning and no one answered the phone twice even after waiting 10 minutes . In the third call , I was placed on hold for 15 minutes and I hung up and called again . This is when I was placed on another 10 minute hold and she returned with some bs that she could not find our son's medical chart ! Then she asked for me for my phone number and to give her " 30 minutes " to find it and get back to me with the status . Once again , Red flags waving again .
No return phone call , .!Then hours later , I received multiple unknown phone calls that I eventually answered . It was this same officer worker , who was responsible for processing referrals , calling from her personal mobile phone (really ??) sounding rushed and clueless saying that she needed to know the reason for the referrals and that the Insurance company was on the other line . If she read the medical notes two weeks ago when the referrals should have been processed , then she would have known the details . I told her that we were on our way to the office and she can ask me any questions at that time . It was 2:15 pm - She hesitated and said that we should arrive before 3:00 pm because the " office would be closing " . Yet anywhere online if you search , the office hours are 9;00 am - 5:30 pm . Once I questioned /called her out for those office hours her incompetence for not calling me back , she said that they are not required to call back patients( professional medical doctors and offices actually do contact their patients if they request a call back and they deserve status updates on their medical paperwork , so that's when she confirmed for us as parents who care about our son's health - that they aren't on that level - yet she had asked me for my phone number 5 hours prior to give us updates - Yeah , okay ..
She kept asking me the reason for the referrals and to try to prevent us from arriving at the medical office to catch them in their unprofessional setting and she text me that the office was suddenly closed . Beyond pathetic at this point ..,
Do we expect a call from them moving forward ? -No
Are we going to put our son's healthcare in jeopardy with dealing with these backwards people ? - No
If you value your health and want a medical office that doesn't misplace your confidential medical records,, processes your referrals in a timely manner and want to deal with intelligent , professional and caring people, seek medical care elsewhere . read more
