Better than expected, given the mixed reviews. We rather enjoyed our stay here. We stayed for three nights during UChicago's homecoming/parent weekend, as all the hotels closer to campus were either booked solid or significantly higher in price. The idea of being in Chinatown was appealing, and originally we didn't intend to have a car for the weekend so the less-than-convenient parking situation wasn't a concern when we booked. We later decided to rent a car - more on that later. We knew that we would be arriving late on the first night. I called the hotel in advance to confirm to them that we would be coming, and they promised that the room would be available. When we finally walked through the front door, we were greeted by a friendly gentleman who was just locking up the doors for the evening (you need to use your key to enter the lobby after 11:00pm). The person at the front desk checked us in quickly, explained the housekeeping policies, and we were off to our room. The room was small but not cramped. Everything was clean and there were no funky odors. The queen bed was comfortable and the AC worked efficiently. Lighting was sufficient. There were two armchairs and a small desk and chair and a minifridge as well. There was no recessed closet, but rather a wardrobe that took up a little of the floor space. The bathroom sink was a pedestal rather than a counter, so there was no place to put out our toiletries except for a small glass shelf under the mirror. No bathtub (which we prefer) and the shower was spacious with good water temperature and pressure. For a place to sleep, it was more than adequate. Now about the parking: the hotel doesn't have a lot of their own, and doesn't offer valet parking either. They suggest parking at the big lot down at Cermak and Wentworth, but it doesn't offer in-and-out privileges. However, we found that it wasn't too difficult finding street parking in the neighborhood, especially when we were returning to the hotel after most of the restaurants had closed. In fact, on all three nights we were able to find a spot just one street over on 22nd Place - and because of our room location, we could see our car from the hotel window! Our room rate was quite good as compared to other rooms during our stay, some of which were in less appealing or convenient areas (our daily trips to the UChicago campus were only about 15 minutes). This is certainly a place where we'd consider staying again. read more

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My friend and I stayed at the Jaslin Hotel, located in Chinatown. We took a chance in staying here. Both of us experienced good service from the staff members. We did experience a room change, however, it was quickly mitigated. It served its purpose with what you needed. They don't offer too much since it is a smaller hotel, but it does have basic amenities such as shampoo and conditioner. I like how close it is to eateries. The metro is close by so it was convenient to take every where. read more

This hotel will rob you and make you look like a thief. Deeply demoralizing experience. Do not UNDER ANY CIRCUMSTANCES go to this hotel. I get it, like many choosing to stay here, I was taken away by the allure of the view (which is quite nice from any room) and the decent price. Proximity to transit is great. HOWEVER, PLEASE FULLY READ AND THINK TWICE BEFORE BOOKING HERE! PLEASE! I JUST LOST MONEY. Firstly: This hotel is hypersurveiled to hell. Which for many suburbanites and naive travelers, this might sound like a good thing. However, I mean these cameras are everywhere. Even someone down the hall said "you know there's a camera in the fire alarm in each room". Didn't think anything of it, but as I looked at the two different fire alarms in my room, stomach was deeply unsettled? There are cameras are everywhere, Hidden ones in rooms, every hallway, every floor, everywhere around the premises. Which is annoying but not awful. I came off of a long flight and passed a dispensary on the way to the hotel. I threw out my back some months ago and the THC does help for the pain. (when in rome, ya know? It is quite legal in Chicago) First day there I smoked quickly outside in the back alley as to not disturb people and settle my back spasm-ing back. I went back to the hotel and took a shower. From then on the whole staff treated me like a criminal. I get it, I'm sure most may read this and think "stupid stoner, what sympathy do you deserve?" and I get it. Stoners are an annoying lot. But an hour later management came banging on my door accusing me of smoking in the room (I would genuinely never do this. I use THC solely as medicine and always respect space.) As in, the management came in, demanded he come and smell the room, I opened my drawers and when he asked and said "did you smoke in your room" I said "No, I smoked outside" and he said "I know, we watched you on the camera the whole time and so did my manager." I felt weird. Do I get it? Yes, but the thought of being some kind of spectacle for the management that is already rude made me uncomfortable the whole time. He then said, "The lower floor says they smell it and it's so strong". I genuinely would NEVER smoke in my room and did not, the manager even apologized for bothering me. This was the second time management came to my door, as the first time he said "you dropped your card and we found it". That is a VERY important detail of the story, initially thought nothing of it and was grateful. Later that evening I got two letters under my door, one saying I smoked too close to the building (Within 10 feet) and was at risk of violating their policy. NOW MIND YOU, that was not mentioned in the "policy" read to us. But I just made sure to not smoke anywhere near the hotel and was just waiting for the days to end until my trip was over. I then got another letter because I did not close the outside door properly. After the manager and I had a conversation, like two men, he said nothing about these instances but made sure I got citations. Thanks warden. Believe me, if I knew that door to the alley was open I would not have went through the lobby where the manager, again, made me a spectacle. They wanted to find a reason to kick me out, they couldn't, so they stole my card information. They are vindictive here. Later than night, the night manager says, "hey, did you get your card back?". Mind you, I never once talked to him prior. This was a completely different manager. But somehow knew my face. That made me feel very uncomfortable because I never not once talked to this particular manager before-- he specifically runs the overnight shift. The real reason I implore folks not to go (in addition to the hypersurveilance) is that management stole my card number and tried to buy a LOT of starbucks. I hate starbucks, they union bust (I am a proud union man) and support genocide. Once the fraud line got to me they told me all of these were an online order to the starbucks in Chicago right by the hotel (conveniently two days after I checked out). I am FURIOUS and am out of a debit card, and of course, they're not answering their landline. They will try to steal your information at this hotel. If you book with a card, delete it immediately. The managers will sell you out and make sure you lose all your money. All I did was smoke outside. read more

This is one of the quest hotels that I have had to deal with. They do not list an actual on-site phone number to contact hotel staff; they provide a message property, but after a week no one ever responded. At checkout, there was a "be right back" sign, and I waited over 16 minutes before I had to leave for the airport. I needed an actual checkout receipt with the time and charges for business purposes. The virtual assistant was terrible and kept putting me in touch with support, and support kept connecting me with reservations after telling me that they could transfer me to a physical person who could help. Support then gave me a number to call more support but told me that it was a number to get me to the hotel, but it was reservations again. Service and staff who respond to customers are of the utmost importance. I dealt with the stinky carpet smell, the fact that the rooms were not what was advertised nor what I thought that I was getting, and other things, and was prepared to try to give them a decent rating, but the lack of real customer service increased the negative experience. I WOULD NOT RECOMMEND THE JASLIN HOTEL FOR A STAY IN CHICAGO!!! read more

You get what you pay for. It's not in a desirable area and the place is a bit dirty. Price was cheap so can't complain too much. Low budget hotel read more

Bed bugs! Weird funky smell in the rooms. Stay away! poorly maintained hotel and now I need to deal with the consequences of might bringing the bad bugs home . read more

Jaslin Hotel - Bites - Hotels Near Me - Chicago, Illinois

Bed Bugs!!!! Do not stay here!! Was there for ProMat show. Came home with bites all over my body. read more

Jaslin Hotel - Bites from bed bugs! - Hotels Near Me - Chicago, Illinois

Cockroaches in the room and parking was chaotic. Hotel had booked someone in our room but did remedy the situation easily.

This hotel is right in the heart of Chinatown! This hotel wasn't my first choice, but the location is super convenient if you're looking to walk around Chinatown. My first choice were the more well known hotels(ime. Hampton or Marriot) but you would have to pay $50 a night to park. So considering everything, we opted for Jaslyn.The price is adequate, I would say it is cheaper than the larger named hotels. Although they don't have parking right outside, there is a parking lot about 1 block away(approximately 2-3 minute walk). The lobby was decorated quite nicely, a more modern approach by including a fireplace. It seemed like one of the newer hotels in the area. The rooms were actually smaller than I expected for two queen beds. It looked much larger in the pictures, but its quite tiny when you get there in person. Its not a beautiful hotel room but you get what you paid for. On the otherhand, the bathroom in your room was nice. I loved the white aesthetics and how the standing shower was built. Definitely looked a lot better than the hotel room LOL. Overall, I would probably stay here again if the Airbnb's were all booked up like last time. read more

Stayed 4 nights here, Thursday check in with a check out on Monday. Even though we arrived a couple hours early, the room was ready and as far as I know no additional charge. So A+. So let's just get this out of the way. The lobby is pretty modern but the hotel itself is very basic. TV, bed, very basic coffee maker. There is a mini-fridge but mine was set up as a freezer...which it did as it froze my two drinks solid. Fun times. Water is hot and water pressure is good. Location is very convenient. There is a bus stop right at the corner and the Red Line is a 5 minute walk away, with other lines within a 10-15 minute walk. If you are bringing a car, there is a parking lot near the Red Line. That said the one annoying thing about this hotel is the penny pinching. I went down and asked for an extra bar of soap. They give you one in the room and it is really small. And I was asked "what for?" as if I had just asked for a $20 discount. After some back and forth, I finally got one. They also only give you two pillows total. Again, penny pinching. There is no daily housekeeping, but they did clean the room the night before we checked out. Which seems strange for a hotel set on delivering a very basic, no frills experience and will just have to clean it again 24 hours later. Don't get me wrong, you're paying less than $300 a night in a hotel that isn't too far away from the action so it is a deal. But going into this, you should know there's some annoyances you'll have to put up with for that price. read more

Staff was very nice and professional. Everything was very clean. The location is perfect for visiting China Town. Also close to the train station. The room was what would be expected for a cheaper room in that it was smaller and maybe the bed isn't as nice. I did see reviews about bed bugs and checked the mattress. No indications of bed bugs and the mattress was sealed up with some kind of liner. Otherwise, a great room and would stay multiple days. Definitely will consider staying with them again when visiting Chicago. read more

Do not stay here. I reserved a room, called to cancel it in advance of their cancelation window, and after months of calling and emailing they have refused to reimburse me. Bad business that should not be rewarded with customers. read more

I was in town attending a conference at McCormick Place. This hotel is exactly 1 mile from the convention center. Every morning I walked there, feeling totally safe. The hotel is located right in Chinatown. The rooms were smaller but clean and well put together. The staff are friendly. The hotel was quiet during my stay. Chinatown has a lot of great food! When coming back to Chicago the Jaslin will be my go-to place to stay. My only complaint would be the lack of housekeeping. I have no problem with not having my room serviced every day, but it would be nice to have enough coffee for my stay if they were not planning on coming in at all. read more

Not much to complain about. The rooms definitely are small, like everyone has said, and the lobby is more modern the rest of the hotel. The shower could use a good scrub (the grout is not super clean). Safe location, parking down a few blocks. The hotel was also very quiet which was nice. Would stay again. read more

Affordable, friendly staff, great for our one night stay! If you can get a room facing the city, I highly recommend the view!

Not a bad hotel! My girlfriend was the one who did most of the planning on this trip so my knowledge of the Jaslin Hotel didn't even start until we stepped foot inside. Smaller hotel, nestled in Chinatown, but looks updated, clean and with an accommodating staff and with very affordable rates. In our hotel room were all the standards...tv, mini-fridge, safe, coffee maker, but sadly no microwave! Again, Jaslin is located in Chinatown, so if you like Chinese dining, you're literally a walk away from several restaurants. There's also a Starbucks next door if you need your coffee fix. The hotel provides no breakfast or dining services of its own i'm afraid. It also helps greatly that the hotel is just steps away from the Chinatown Cermak red line, which will get you going into the city in no time. So what did I not like here? My biggest gripe was the WiFi, which is free, but was often slow and 100% of the time made you sign into it every time your WiFi device was idle for a few minutes. Very annoying, but not the end of the world. There's also the matter of the microwave, or lack of one, but that became less of an issue than we thought. Customer service for us not only was accommodating, but also super nice, by allowing us to check in 3 hours early, and even holding our bags after check out so we could explore the city a bit more with our evening flight. Would I choose Jaslin Hotel again as my go to spot for Chicago? I wouldn't be opposed to staying here, especially if they moved to something with a more reliable WiFi situation. But we enjoyed our stay. May be worth a stop in for you read more

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If you want to feel welcomed (all customers) and treated as equal( Chinese) this is not your place. With the same price you can get any decent hotels around town. The service doesn't exist, and I can only conclude that it's the result of poor management and lack of staff education. 1. Service So they promo that they can serve you in multi language. Heard them speak Chinese so when we tried to check-in we spoke to her in Chinese, the girl completely ignored us and was extremely rude. Just repeated "the name, the name, the name." I assume you don't need to be polite or nice to the customers if you work in Jaslin Hotel, since she didn't even bother to use the magical words like please or thank you. Thank god we've been studying, working and living in the U. S over a decade otherwise there was no way for this Chinese speaking girl to check us in that day. I guess you must hide your Chinese identity otherwise you will get racially discriminated. Well, I am no stranger to mean words or Asian hate but this is the first time from another Chinese. Stunned and disgusted. 2. Rooms Small, that's it, better than motels full of crackheads though. Depends on how much you are paying for this tiny room, if you got yourself a good deal and pay less, this is not bad. If not, might wanna consider taking your business somewhere else. 3. Location Great location if you are there for some good Chinese food, literally just a block away. It's close to the subway and only 5,6 stops away from downtown, so for those sightseeing tourists it 's somewhat convenient too. 2023年了，居然还有一些会说几句英文就觉得自己高同胞一等的人，我真心无语了。我不知道您接受了怎样的教育但一般有教养的人都是友善且相互尊重的。看人低的只有狗眼。 스태프들 예의는 커녕 싸가지도 없습니다. 가격에 비해 방은 작고 로비에 들낭날낭 할때 마다 그 똥 씹은 표정하고 앉아 있는 프런트 데스크 보려니 밥 맛까지 떨어질 정도예요. I speak multi languages too, but it's a shame I can only be served unless I speak English. read more

The location is excellent, right in the middle of Chinatown there's a true plethora of excellent eating choices within a short walk. They no longer have the complimentary breakfast but why would you with so many Dim Sum choice around? Steps from the Red Line, and it's not that hard to find free parking within four blocks as long as you don't arrive on a Saturday night. Don't leave any valuables in the car though. The rooms are small but a very good deal for being in Chicago. You'll save not just in the room rates as compared to downtown or near North, but also in parking and transportation (take the CTA, it's not that hard to figure out). I will return for sure based on location and that this is such an economical choice. The service is acceptable. Not overly friendly or helpful, I was hoping the Chinese-American front desk fellow could give us some inside scoop on the overwhelming choices of Chinese restaurants around but instead he just sent us to the standard tourist spots with the longest waits. The round-eye woman who was the other front desk worker was much friendlier but even less helpful in terms of local insider information. I've found this is generally a problem in hotels everywhere, they don't seem to hire workers based on their knowledge of local interests. There aren't a lot of amenities, no bar or complimentary coffee or the other usual hotel perks. There was supposedly a workout room but I couldn't find it. Maybe I didn't try very hard though. read more

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Location, staff and rooms are great. Had some special wishes as I was traveling with an infant, they were very accommodating. Had downtown view, see pictures. My first stay here, will come back! read more

This cute, boutique-style hotel was very cozy and a far better price than anything closer to the convention center. Right inside Chinatown and a short distance from a red line train station, it was the perfect location for easily getting to the convention center or elsewhere in Chicago. The beds were comfortable and everything was very clean. The rooms are a tad smaller than your standard double hotel room, but not uncomfortably so. Check-in was simple and they were kind enough to hold our bags before check-in and after check out. It is also conveniently next door to a Starbucks and adjacent to some of the best Asian food you can get in Chicago! read more

Absolutely terrible! 4 star hotel and our view was a dead rat, sheets had what looked like bodily fluids, broken bed frame, and an odd scent from the closet. Customer Service was horrendous and weren't communicating and understanding correctly. read more

A frustrating ordeal. From the booking to the check out - everything about this hotel was very poorly managed. We checked in on Saturday December 8th and out on the 9th. Booked a double room easy enough and arrived at the hotel. From the outside the hotel is beautiful but the location is terrible and can be dangerous. There are a lot of ----- unsavory individuals who roam the streets nearby so if you think you are going to take a quick walk to Walgreen's at night, forget it. Overall I do believe the room was priced okay - no continental breakfast, uncomfortable mattress and one pillow per bed. Asked for more pillows - denied. WiFi password didn't work - oh well (found out from another guest the lovely women I encountered upon checking in gave me the wrong password) Room was set to 99 degrees - asked to switch rooms instead of blasting the ac for an hour. - Denied. Hotel is full. How is it full when there's a multitude of rooms showing available on YOUR website. The 20- something year old white female employee who checked us in was smoking outside with whom I presumed to be her boyfriend and we waited 15mins to check in. I asked her for clarification regarding the deposit as the wording on the contract states that it is returned same day of check out. She assured me it would be. Annnnnnd it wasn't. I was charged the room rate plus an extra $100 that 5 days later I am still waiting to be returned to me after posting to my account. There's just too many places in the area to stay. Pick somewhere safer where you don't have to wait for a makeout sesh to end so you can check in. read more

Customer service is mixed. There are certain people that are pretty rude and will accuse you of being wrong when you're speaking with them on the phone or in person. Again. Not everyone is this way and it depends on who you get to speak with. The room are nice. The soap, view, and size of the room are great for the price. Location is extremely excellent. Quick walk to Starbucks bus and train stops. The bed was below average. Mattress was not firm enough. Overall I would have given a four star but the service 1/4 of the time made me feel like I insulted their parents or something. Very strange and awkward feeling and very disappointed as I tried to forget the first encounter but twice in our stay is too much. Very sad. read more

I would not stay in this hotel again. Part of me wants to give it a worse review, but I will admit it is clean and updated, and getting to downtown from here was pretty easy. I was here for work, and I ubered because I didn't want to try to figure out the train on a short trip. Positives: 1. Clean 2. Accessible to major attractions 3. Price Cons: 1. Unfriendly front desk staff 2. The door entering into the bathroom doesn't open all the way, but gets stuck on the sink. So you have to continually open and close the door while getting ready. It was infuriating. 3. The motion-sensor light in the bathroom goes out while you're in the shower. 4. The bed is uncomfortable. 5. There is zero information in the room. You aren't even provided a channel guide. I found that strange. Definitely would not stay here again, even for the price. read more

Meh. rooms are cozy (aka small) and a Starbucks next door and that's about it. My "skyline" view was a brick wall. Work payed for this so I couldn't complain but they did get $1100 out of my stay. If I had to pay, it wouldn't be worth more than $150 a night. I liked being close to Chinatown though. Funny story: the only gave me 2 towels for two guests. Well, I ran out. At 7am, I called the lobby and asked for more. The young man said housekeeping would be in at 10am. What? I politely asked again and he reiterated this. Wow. So I said, are you telling me I have to wait until 10 am to get an extra towel? I needed to go to a work event and I have to wait? I didn't realize I couldn't use more than 1 towel! The the guy then says he'll ask and hangs up. 5 minutes later, there's a knock on my door and someone shows up with 1 towel. Yep. "One" towel. Oh Lordy have mercy. read more

I stayed at this hotel at my most recent work trip to Chicago. The location is fantastic - you have everything you could possibly ask for right by you: the train, plenty of great places to eat (go to Chinatown Square!), a Walgreens, a Starbucks next door. This place is unique in that you have to insert your room card to use the elevator, and to turn on the lights in your room. Once you enter your room, you have to keep your card inserted into a slot by the door or the lights will go out after a while. This confused me at first. My room was right by the elevator, so I could hear the dings, but otherwise this was a clean, nice hotel at a good price. Front desk was nice. read more

I really liked this hotel a lot! Check in was smooth and the folks at the front desk were very friendly. The room was comfortable and very clean, it looks just like the photos. We were honestly a pretty short walk or 10 min max uber ride from everything so the location was great as well. A great option for a great price! read more

I don't know why the rooms don't look as nice as the lobby. The lobby is very modern but the rooms have a 70's vibe and dirty vibe. I got a suite last weekend and the sofa bed looked so dirty it was horrible, to make it worse the mattress from the sofa bed was hard and didn't have no support. The two is for the costumer service which was amazing. They were so nice and Doing their job amazing. That's was the only good thing about the whole hotel experience, but those room are in serious need of a makeover. read more

I'll make a quick list why I'll give Jaslin Hotel 5 stars -Hotel Price -Fairly near hotel, one and a half-year-old, clean hotel -Near downtown -Free street parking. Don't need to pay the ridiculous $65 a day parking for all the other hotels in downtown -Has a small gym -Has a computer for you use downstairs -Free Wifi, very reliable and fast enough to lets you watch youtube videos -Modern TV with all the DirectTV channels like HBO. So many movies and shows to choose from. -Free Breakfast read more

After a red eye flight from LA and arriving to Ohare, I decided why not head here for several nights since it's close to my family and also central to downtown. Well, bad idea. I realized reservations are just that, but with open rooms available you're losing business to tell me I can't check in. What a joke. Had I just stayed that night Until checkout, they still would've charged me a regular nights stay, so this place needs to rethink turning down clients. Flight arrivals are 24/7 as is this particular Industry! Ridiculous ! Will not attempt to ever give business or recommend this place. read more

This is a perfect hotel if you're looking for a nice place to rest while you're out and about in the city. I went to see Lady Gaga at Wrigley on 8/25, and chose this place because it is well priced, clean, and super close to the Red Line. If you're looking for somewhere that has all the bells and whistles where you can hang out all day, this probably isn't your place. Overall: Pros: - Proximity to the Red Line - Reasonably priced - Super polite staff - Continental breakfast (just the basics) - Clean, modern rooms - Great skyline view Cons: - No parking. (We parked in the garage near State/8th because it's right next to my old apartment and we were familiar with it. It's right off the Harrison Red Line stop, 2 away from Jaslin) - Not the best place to walk around at night. Coming back from the concert, everything was very dark and didn't feel super safe, but hey, it's downtown in a big city so just be smart and it's not a big deal The pros here definitely outweigh the cons! read more

I went in to get information on a room just to be completely ignored by this rude person at the service desk.

Love this place !! Great area in the heart of Chinatown !! Finally a place where a hotel is needed. Management and owner are great people and the rooms are very nice for the location !! Close to all the restaurants by foot don't know why people are complaining about parking there's lots everywhere in the area . read more

The good-- clean and new hotel. Tv has many channels including HBO. Fridge in room (although small). Safety deposit inside room, nice A/C, free breakfast, free and reliable wifi, nice and friendly staff. The not good-- so the hotel is next to a fire station so you hear sirens all day and night. Me being a light sleeper, it bothered me. Also our room was next to the elevators so everything someone came or left the floor, there was a loud DING. Again, being a light sleeper, that sucked for me. Although there was free breakfast, there wasn't much to it. There were muffins, oatmeal, yogurt, and fruit. I was expecting at least toast or a waffle maker. Last downside was that there was no microwave in the room, you had to go downstairs for it. 4/5 stars! read more

We just checked into our room, and we were met with used soap, unmade, dirty sheets and pillows thrown as if the person cleaning decided they were done for the day halfway through our room. We booked weeks in advance, and have never had this experience at any other hotel. We went down to talk to the front desk, they were accommodating, but understaffed and overbooked. We were given another room, and when we went in the room was already occupied. How does that happen?! But wait! We were given a third room, and upon walking in yet another uncleaned, messy room, only this one had the wonderful addition of what we could only describe as "fart aroma". Very poorly run and executed hotel to mess up a reservation not once but thrice. Other notes; no parking, you have to park yourself blocks away, and the rooms are tiny, outdated and there are hardly any amenities. Booked through Hotwire and had no idea what we were getting into but the price is not worth any of what we got- full sized bed. Only upside was the woman and the front desk was incredibly sweet and a pleasure to deal with. read more

It's not an amazing hotel but gets 5 stars for the price. It's within walking distance of downtown Chicago (about a half hour walk). The walk is fine if you use common sense. The neighborhood is fine. As for the room, you get all the basics you could need, pretty compact room itself. But I'd say the room was everything you could ask for and probably more for the price and its proximity to downtown. It's also cheap to uber from to anywhere in Chicago. I would absolutely stay here and recommend to a friend. read more

I was hesitant to book this due to a few negative reviews, but I am so glad I took my chances. This hotel is located in the heart of China Town and only about a 10-15 minute drive to downtown Chicago ($7-10 Uber). The owner happens to also own the Starbucks next door, which is such a perk. The hotel staff was incredibly friendly. The hotel is not super updated, but it had everything that was needed to make out stay comfortable. We would definitely come back. read more

Clean hotel. Dont really have a lot of accommodations but in the heart of china town and close to McCormick convention center. (20 min walk or 5 miles. Drive) read more

If you are a business traveler do not stay here no matter what you here Clean yes but no amenities , small work out room in friendly and in helpful staff read more

I will stay here again with no hesitation. I decided to stay at the Jaslin March 30th through April 1st, simply because of its proximity to the McCormick. I wanted somewhere close, but I couldn't afford the prices. From checking in at the front desk, to locating the room, everything was super easy! The only thing I was shocked by was the $100 deposit for the room. Which I get, but I completely didn't budge for. Thankfully that is back on my account with no issues. The room was small, but I knew that going in. The beds were SUPER comfortable, and the fridge was actually on unlike other hotels. In fact it worked so well that some of the items we put in there froze! The bathroom was nice and clean, also a great size with a nice shower stall instead of a tub which I really appreciated. It will work great for any one in a wheelchair. The rooms were cleaned up every morning with fresh towels each time, regardless of what has been used and beds were made. I also like the added security of having to use your key card to access any of the floors via the elevator. The wireless charging stations in the eating area are a huge BONUS! The staff was friendly and very accommodating, the restaurants around were DELICIOUS! I will absolutely book a room for next year! read more