Estimate was accurate and affordable. The guys worked so fast, and everything was done the right…read moreway. Alex was very knowledgeable and knew exactly what we needed and even what we wanted before we said so. We have even had them do extra work and will definitely be using them in the future!

Everything about working with Alex was great. He showed up first and on time for the estimate. Gave…read morea price within my budget. His workers were courteous and professional and did a great job. Couldn't be happier with the outcome. Thank you!

Father has his heating/boiler system repaired…read more 12/16/21 - Came out and Charged $710 for replaced a part (vent damper). During the night, the system failed, contacted Master Tech, they had somebody out in a few hours, but changed him another $95. Seems to be working now - but should not have had to pay another $95 - should have been repaired on the initial visit. In fairness, the company is responsive, and he has used them in the past.

Our hot water heater for the pool stopped working. master…read moretech came out and said it is the ignitor.replaced it and left. I told him i dont think that was the problem. He told me that there is a warrenty on the work that was done and if there is a problem to just call back . 2 hours later it was not working. called them back out, different tech said it is only the flame sensor cleaned it and it works. They are still saying I owe them for the ignitor that they installed that didnt fix anything. all that it needed was a flame sensor cleaning I would not use these people unless you want to get charged hundreds of dollars for parts and service that is not needed. They are not very friendly when they are told there is a problem. ARGUE. ARGUE. ARGUE

We were in a pickle. Had a clogged pipe that leaked all over our basement. We had to get a new Cap…read moreand they had to rod out the huge drain from my kitchen sink and dishwasher. They worked tirelessly for over 6 hours and didn't make us wait. Dan and Brett. Great guys! We've had a lot of bad things happen this Month but our plumbing works great! Thanks!

I had Tidy out for general septic maintenance. They tried to upsell to the tune of $3k. Had a more…read morereputable company come to take a look. As it turns out, the septic work Tidy did five weeks previous was unsatisfactory. Second company did quality work and didn't try to rip me off. Stay away from Tidy as they'll rip you off too

Didn't bring ADA compliant toilet when we had a guest in a wheelchair. Didn't pick switch it out…read moreafter I told them. Was informed they didn't have my order so just dumped wrong order off. No communication with me. Didn't pick up on correct day and again didn't communicate they were leaving it for an entire extra day in our driveway. Too many companies to choose from.... Pick a different one!

They were super helpful, efficient and provided great service.read more

Armando and his men came out and did a jetting of the kitchen line then found a leak in the…read morecrawlspace. They came back to replace the pipe, pump the crawl and install a sump pump in the crawlspace. They did a fantastic job both times! I would highly recommend them for your plumbing needs. Honest, clean, friendly and did a great job! Highly recommended!

I have called them and got my sink fixed at a very decent price. I be would definitely recommend…read morethem to everyone i know who will need any plumbing work done!

Called First Response because I had a small gas leak in my garage and needed gas line rerun from…read moremeter into my basement. They gave me a great quote well below the bigger company's in the area. Called back the next day Friday to approve the job. They asked if Sunday would work for us. There is no extra charge no matter what time day or night you call. Very happy with the work, the price and timing it took to complete the job. Left work area cleaner than when they arrived and will definitely use again. After I posted this I looked and saw yelp thinks I'm in Kenosha,WI. I am not this work was done in Cary, Il. Thanks again guy's you do great work. Bob

I'm giving one star because it will not allow zero!! I highly do NOT recommend this company. An…read moreagreement was made with Joey, the owner, in writing. He was donating drywall and installation & gave the cost of his plumber. I'm a disabled solo mom of 3 young children. He asked for $1k for deposit. The amount was promptly sent. He claimed he didn't receive it. It had been taken from my acct. He said he would contact his as well. 2 days later (& after a conversation with him about the work estimated to be done), I wrote a deposit via check for $2500. The $1k to be returned. After that point there were excuses of why a plumber couldn't return. He gutted my entire upstairs bathroom without my consent...tearing out a bath tub that was only supposed to be lifted, a vanity and 3 walls (that were completely unnecessary to take out.) He claimed there was mold under my subfloor. Claimed his carpenter was sick. He knew I was falling down my stairs getting to the only other toliet, 2 floors down. Yet just had excuses of why there at least wasn't a toliet reinstalled on the 2nd floor. When I had a different plumber come... only a small part of the subfloor needed replace. There was no mold, as Joey claimed. And it was confirmed there was no reason for the tub or vanity to be removed. The new plumber changed the subfloor, did all the plumbing, installed a toliet by himself within 3hrs. To be fair when I added up the hours of the time spent and supplies (retail, not the super discount he claimed to buy things), First Response/Joey Malone OWES ME $2116 plus a tub and double vanity. He has denied zelle request to reverse at least the $1k. If you want to deal with a company who lies and steals, this would be it! Disgusting!