I discovered this business when I had a very unique marquis shaped sapphire, and diamond ring where…read morethe gold prongs were so worn it was barely holding the stones. This ring is very sentimental to me as it is the only piece of fine jewelry I've ever bought myself 38 years ago. He repaired it beautifully! Today, I went to have the ring inspected and cleaned--all is still good. But I had another dilemma. I have an old radio shack frame from about 30 years ago that my son sent me a beautiful message from when he was 2 and the batteries finally died-- yes 30 years! But the problem was this old frame. I couldn't get the batteries out. I tried everything googled, ChatGPT magnets--everything. Nothing would get those stupid batteries out!! You took care of it in seconds and brought back all my favorite memory. Thank you so much for restoring my precious gift!!

Super excited as they were able to quote me for a necklace repair & will hopefully have it ready in…read morejust a few hours! Super excited to get this necklace back! The gentleman was very kind & professional.

Had amazing service from getting a necklace repaired to getting my custom wedding band made here! I…read morerecommend getting your jewelry here, the staff are great with consistent updates on my order.

BETRAYED. I have been a customer here since 1995 and have…read morespent thousands over the years. I trusted this jeweler with some of the most meaningful pieces in my life including my engagement ring which he provided the appraisal and certificate. Earlier this year, my engagement ring was cleaned and repaired in the store -- the only time it ever left my hand. Months later, the diamond looked dull and cloudy, so I returned to ask about upgrading. The owner offered me a shockingly low trade‑in value, which made me seek a second opinion. A jeweler in New York removed and inspected the stone in front of us. What we learned was devastating: the diamond in my ring was not the original one we purchased. The measurements didn't match, the laser inscription was gone, and the stone was cracked. The financial loss hurts, but the emotional betrayal is far worse. After decades of loyalty, admiration, and trust, discovering this was heartbreaking. I'm sharing my experience so others can protect themselves. Trust should never be taken for granted -- and once broken, it cannot be repaired.

Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Sold some gold today and the wonderful folks at Segal & Co were very accommodating and gave me the…read morebest and most fair prices. If you have gold to sell, come here!

I searched Yelp for a place to replace watch batteries and Jewelry Plus came up high on the list…read more The status is DESERVED! I brought in three watches, including a Movado, and they replaced all three in just a couple of minutes with pleasant explanation and discussion of that process as well as other jewelry opportunities! I'll be back soon!

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

March 4 2023 Back in December 2022, I contacted this jewelry store specifically to order a designer…read morering by Steven Douglas, who is my favorite designer. Long Jewelers was very prompt in providing a quote which I appreciated. I was interested in the cherub angel ring, which is actually discontinued now, but Steven Douglas himself created my ring from his archives. I was pleased with Haley at the jewelry store who I worked with via email. The ring took a little bit over six weeks to create due to the Garnet needing to be sourced. It was well worth the wait and even more beautiful than I could have imagined. An appraisal was even provided. I have been wanting this ring for probably 15 years. Over the years, I've noticed it's becoming harder and harder to find, so this was the year I decided to splurge. This particular ring is available in sterling, silver, and also solid gold with the heart being solid gold as well. What made me fall in love with this ring is the contrast of the white gold crown with diamonds and also the beautiful deep cabochon Garnet heart that really makes the ring so special and unforgettable. I thank everyone at Long jewelers who assisted in obtaining this gorgeous ring for me and also, I will tell you that I quoted this ring from several jewelry stores and Long Jewelers - Virginia beat everyone else's price.The ring is by no means inexpensive, so it pays to shop around, and there are only so many Steven Douglas dealers who can provide this beautiful ring.

Excellent service. Extremely fine collection of jewelry. Always excited and pleased with selection.read more

Hi im a Virginia Beach local born and raised who lives in Hawaii currently. I reached out to these…read moreguys looking for a gold rope chain with very specific size and what not. They got back to me very quickly, we agreed on a price , and about 5 days later I grabbed it from my mailbox and put it on. I could not be happier.

Thank you so much Rachel Walker and Jonathan for the good treatments you gave us. It was a…read morewonderful experience from your store at Hilltop. Thank you for making my ring so beautiful. My husband asked a customized ring from you guys and you guys so amazing to put it all together. I love it. Thank you again, especially Rachel from the day 1, you took good care of us. Excellence customer service. Friendly and family environment.

I went into Madison Jewelers to have a cremation necklace permanently sealed. My mom passed away a…read morecouple of months ago, so this piece, which contains her ashes, is incredibly important to me. I was honestly nervous even leaving it with anyone. When I walked in, I was greeted by two sweet dogs, a Frenchie and a lab, and Olivia (the human lol). I showed Olivia the necklace and explained that I wanted it permanently closed. She handled it so gently and let me know she needed to show it to the head jeweler to discuss pricing. About five minutes later, she came back with the necklace perfectly sealed. The work was flawless. No sloppy welding marks, no visible damage, and no difference in the bar at all. Just precision and care. Then she told me there would be no charge. I honestly had to rush out before I started crying in the middle of the store. Olivia, thank you. You have no idea how much your kindness meant to me today or how much comfort you gave me in helping preserve my mother's memory. I won't forget it. My sister and nephew have the same necklace, and I'll absolutely be recommending Madison Jewelers to them so they can have theirs permanently sealed as well.

I brought in a 1.20 carat oval diamond engagement ring with full GIA certification (J color, SI2…read moreclarity, excellent polish) along with all original paperwork from Diamonds Direct. I was upfront that I wanted to trade it in toward a new ring for my fiancée and even mentioned I had a 1 kg silver bar to bundle. They offered me $500 for the entire ring. When I pushed back (politely at first), they blamed the J color and some inclusions -- the same stone that was good enough for a $5,860 retail appraisal just a few years ago. $500 is not even close to fair market value for a certified 1.20ct natural diamond in a 14k two-tone setting. I walked away immediately. I understand businesses need margin, but this felt like a pure lowball tactic. If you're thinking of selling or trading jewelry here, be prepared to get insulted on value. The selection in the store looked decent, but after this experience I won't be back and can't recommend them for buying or selling.

Really great locally owned jeweler. Very friendly and knowledgeable. Took my watches in for…read morebatteries and repairs and ended up buying a ring. Great prices and very knowledgeable.

A few months ago, for one of my supervisor's retirement, I had a custom mug made for him. That mug…read morewas made from a spent round from the main cannon on a Naval Littoral Combat ship. I wanted to engrave his name and years of service onto the mug and after searching for a shop that can do it, I was finally referred to Nunez by one of the shop keepers on Little Creek Base. I drove to Nunez and showed them the mug and exactly what I wanted and they said sure no problem. 24 hours and they gave me a quote of about $70, which was a great deal considering the short notice; I needed the mug done for the retirement party which was in two days. The next afternoon, after work, I went to pick up the mug. The finished product was perfect! Great job done by the owner of this small family run business!