According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

I have been a longtime, loyal customer to this establishment. I recently purchased a firearm from…read morethem and was met with utter silence and scowls. The staff and ownership are rude and ignored me like I wasn't even in the store. Not even a simple acknowledgement or can I help you. Also they are selling the same inventory used/new for the same price on certain firearms. Thats a real bait and switch to a novice buyer! Price gouging has been apparent for a while here. They will lowball you on any trades or firearms you sell! This was my last call and won't ever help support this establishment again! Good luck surviving with the new laws coming in place July 1st. With the work ethic and customer service your displaying it'll be no time before you close your doors. I'd give you less than 1 star if I could.

Josh provided awesome service. I purchased a handgun and a shotgun and with my trade in, the value…read morewas acceptable. Josh answered all my questions and made the purchasing experience very smooth. Definitely recommend and will look to purchase firearms from here again.

It pains me to write this review, because I've had 90% great experiences here, but the most recent…read morewas truly horrific! Some background- I do A LOT of antiquing, some for resale, but primarily for personal collection. When I come across jewelry, I usually come here and sell it or just verify and decide depending on its value whether to sell. For the last almost year, I usually dealt with Johnny or another gentleman. They were both very nice and always tested my jewelry without ruining it (inconspicuous places like the bottom of the ring bank etc). Yesterday, a girl I had seen once before took my jewelry and tested it. One item tested gold but low karat and another as bronze. That was all fine except when I looked at the rings she had rubbed and tested the front of the ring. Both rings now have dents/scratches and the designs are ruined (one is a signet, so the shape isn't rounded anymore since she rubbed a corner of the front). The second ring was tested in multiple areas along the band and on the front of the ring, it just looks terrible. Resale value and personal value is affected and I am devastated. I didn't say anything on the spot because I honestly have never encountered this issue. I'm really happy I didn't bring a bag of rings I was unsure about. Who knows if she would've used the prongs or some other part of the ring for testing. Whoever is training the newer employees really needs to teach her to test expensive items with more care. If you care about your items or are on the fence about selling, please for the love of god go to a jeweler. I didn't think I had to ask for them not to ruin my jewelry, but here we are.

Came in to buy some gold as a last-minute gift. The store was clean, and the staff was friendly and…read morehelpful. I ended up paying about $30 over the average retail price, but considering the convenience, the sealed packaging, and the fact that I didn't have time to wait for online shipping, I think it was fair. I also checked a few other shops beforehand, and this was the best deal I found that day. I was in and out in less than 10 minutes.

Wouldn't know it's never open, came three times during business hours but no luck, I'll try one…read moremore time

Contacted this business via Facebook trying to make a purchase and said I would be there the…read morefollowing day by 1:00 work schedule permitting Received a message that morning saying that if I was not there at that time it would go back on the shelf...Explained to them that's understandable and would be there by 5:00 and if sold before then please contact me so I do not have to make the trip.. I arrived at 4:00 and am told someone else had called so they put a hold on it for them...Reminded the person we have been in contact all day and as agreed I have cash in hand but was told they can not sell it to me... Wasted trip and time and would not recommend this shop to any one

Just a update. It's been 9 months or so and still no problem with the sc3900. Check the place out I…read moreforgot the guy name but he seemed honest and a straight shorter. Right to the point of what their selling

Been dealing with these guys for a long time (p&p pawn mostly) and they have always been very…read morerespectful and honest. Great place to just take the fam and check out the merch

Took much longer than I anticipated to receive my custom piece BUT it was well worth the wait…read more Flawless execution upon delivery and excellent customer service. If ever you need a special creation Long's is the place to go. They made nearly impossible job possible with a little bit of a wait. Perfection takes time.

I've visited this Long Jewelers location on 2 occasions - once to have my watch battery replaced;…read morethe second time to have a necklace fixed. The watch I brought in has become sort of an heirloom. It belonged to my maternal uncle, and since he has no children, I was given the watch when he passed away in 2020. Long took a look at it and was able to replace the battery on the spot. I waited maybe 5 minutes, so that transaction was quick and easy. I dealt with 2 employees that day, and both of them were kind, courteous, helpful and 100% professional. That was enough for me to bring in my necklace later on for repair. My necklace was a birthday gift from my mom years ago, but the latch broke, so I wasn't able to wear it without it falling off. The latch broke about a year ago, so I obviously wasn't in a rush to get it fixed. But as I mentioned earlier, Long took care of my watch, so I figured they could fix this. In this situation, the latch was kind of a loss - it would cost more to repair it than replace it. They were able to find an exact duplicate latch for the necklace, and after asking my permission to replace it, they had the necklace ready for me in roughly 2 business days. They called me to let me know it was ready. When I came in, they had me inspect the necklace to confirm I was satisfied, and I paid for that service afterwards. I dealt with a different employee for this transaction, but she was also kind, courteous and professional. I felt like everyone I've encountered at this Long Jewelers location was excellent. They went out of their way to make me feel welcome, and their services are prompt and top shelf. Thank you, Long Jewelers, for all of your help! JV

I've come here several times & I have had positive experiences, & I've had negative experiences…read more Just like with any business, I think that you can come 1 day and it be great and come another and have issues and I actually never had a negative issue with any of the staff. Problem is, about 6 months ago, I came looking to buy a firearm & I was next in line & and the guy in front of me had a rifle in his hand and was clearly intoxicated. I kept my mouth shut & then asked the staff about a particular gun, & the very intoxicated guy was saying how he could do this or that before I ever had a chance to get the gun out & I'm just like, yeah whatever dude. And I'm not sure if he's the owner or manager but he was sitting behind the counter as this was going on, & I just felt like maybe he just didn't want to say anything to the guy & I just personally feel alcohol and firearms don't mix. It sucks that Google only allows you to make 1 review, because again I may rate a restaurant highly 1 day, but my next visit could suck. Well I ended up walking out purely because of this customer. I left a negative review, purely because of this customer. The staff had never been anything but friendly to me, & that day was no different, but again, I had a negative experience because of that customer & just don't feel it's safe to have an intoxicated customer dealing with firearms. And I made that very clear in my post. Well a few days ago I go in there, and everything is fine, the staff was polite but then the manager walked by and said "what's up man" And I said hi. And he said "what's your name?" And I told him. And like a little child he said "you're the motherfucker that left 1 star talking about intoxicated customers & that you had a better experience that day at Superior Pawn. Why don't you carry your ass to Superior" I tried to explain myself, as I didn't think he was actually kicking me out but just upset about a review, and he walked over and said "get the fuck out of my store" Now I should have walked out but I was literally trying to explain things and he said you know what, "here let me help you get out" And he put his hands on me, and shoved me to towards the door" And I said what are you doing, you are literally going to assault me, I know where you work, and before I could finish my sentence that I know where you work & could have the police up here " he said oh you know where I live. I will fucking kill you." I turned around & just went to leave and he ran at me and went to hit me from behind and the whole staff was screaming at him and grabbed him. A nice guy walked me to the door, and apologized for what happened. I'm going to let the situation go, but it's just absolutely insane and bad, bad, bad business. To put your hands on a customer because of a negative review when I literally even mentioned it had nothing to do with the staff but a customer, and to act that way. Absolutely insane to me. Never experienced anything like it in my life. I think the staff is very friendly, at least the ones I've interacted with and I thought the same about this guy as well until this happened. I just think it's crazy unprofessional, obviously illegal, and if they don't delete the camera footage, it would entirely back up what I'm saying, but I'm letting the situation go, and just moving on but to say it bothered me, would be an understatement. He's probably actually a really cool guy and maybe was just having a bad day, but if you are going to let a review of 1 bad experience push you to act that way, then customer service certainly isn't for you.

best customer service. I would highly recommend coming and purchasing something as they always give…read moregreat deals

Very expensive and not very friendly, in my limited experience. I will not be returning to this…read morebusiness.

Quick and str8 forward. They had the firearm I wanted when no one else in Hampton roads didn't. AND…read moreit was priced right! For you fellow Vets They offer military discount. I don't think anyone else in the area offers this. Surprising for a military town.