I would recommend this place 100%. I've had several pieces fixed and had a necklace designed. Never been unhappy or disappointed. They are very reasonably priced as well read more

I had a bracelet in need of repair. I took it initially to Greenbrier MALL. The lady there saw it and said there was nothing her repair person could do...and did I want to Sell it to her. I was skeptical but someone told me to try the repair person at Greenbrier Pawn. The repair person there is excellent. I went and I was not disappointed....not only did they repair my bracelet back to new . I was able to get it fixed in 10 minutes. ... I was so relieved and thankful I could still keep my beautiful bracelet. I highly recommend Greenbrier Pawn. read more

Recently moved to the area and had a few necklaces that got tangled up. Had my husband take them to Greenbrier Pawn at the recommendation of some locals to have them detangled. They exceeded expectations! Had them untangled in under an hour, free of charge! Will definitely be using them again in the future if I need jewelry repairs. read more

This is my wife's favorite place. Every time we go there the ladies are always excited to see us and greet us by our name. The selection of jewelry is extensive and it is very clean and well organized. There is something for everyone here. They even have a small section for some cameras tools and some instruments and game systems. read more

Rude. Rude. Rude. Condescending tones. Gives you less then half of their attention. Even though the employee deserves to be outed by name I can't bring myself to do it. Just know when you see the commercial you don't want that one. Seriously the best thing about this place is the commercial. I'm also NOT saying I was treated differently then another customer who had a different appearance then I did. But if you've made it this far into my review and still want to go. Come back and post your review. read more

They offer half scrap value on silver and gold coins and bars worth face value. Then instead of paying face value on jewelry like they say in their ad they also pay half scrap value. Genuinely disrespectful in that aspect. People and facilities were nice. I noticed their scale for weight was also wrong. 12g of 10k gold on my never used before scale read 11.7g on theirs. Honest opinion is don't waste your time like I did mine. Definitely if you are a collector. read more

The inventory does not match the website. Staff was rude and not very willing to help.

People were very friendly very slim inventory and what they did have was seriously overpriced the commercial on TV makes you think they are loaded with fine jewelry that is not the truth read more

This place is an absolute joke, and I'd give less than one star if even possible. Brought in 3 diamond rings as well as a pair of earrings. Was told they don't really sell silver so they couldn't purchase my earrings. Okay, that's fine. For the 3 diamond rings, $85 was all they could give me. I asked her if she was joking, which unfortunately she was not. Save yourself the time of coming here and don't play into the commercials, rude staff and even worse customer service when trying to sell items. read more

Every time I walk into Greenbrier Pawn everyone is super polite and helpful. Whether I am pawing or purchasing the staff always acknowledges me and are willing to help me out so much. They have a really good selection of items and their pawn rates are reasonable. Thank you so much! read more

I realize after living in Hampton roads a few years that people are not the friendliest and this place is no different. My fiancé and I attempted to sell them a very high end bike that he paid 2300. for and the girl who assisted us had a huge attitude (even for this area) and insulted and lied to us stating she found the bike on Ebay for 400. and only offered us 120.00. The bike was in excellent condition with only 1 very minor scratch and had only been ridden a few times. We did not like the offer for obvious reasons but being lied to about finding it on ebay for 400. and the attitude is the reason we will not be returning here. She was a young girl who has a lot to learn abut how to treat people or she will remain working at a pawn shop for the rest of her life. read more

Bad business. Bought a engagement ring...cancel the whole marriage idea a month after and tried to take the ring back. I paid 900 and they said they could only offer me 400. This was 1 month after the purchase. 18k gold, 3 diamonds. I had the receipt and the original box....all flawless. It was really disappointing read more

I came in here once to pawn my ring. Since it was an engagement ring, they refused not wanting to mix in "with all that mess " he said. I accepted his response and then left. Forced to come back another day that week, and sell my Fender. I was crushed, but unfortunately was left with no other alternative. I reluctantly handed the man behind the counter the guitar. He played it on the table, and examined it. Making sure it was legit and everything was working. He offered me $500 and said he could not offer more. I took it with this bad taste in my mouth, and left. The price was fair, the staff was nice and I had no issues. I regret pawning anything you love. You shouldn't do it unless you have no emotional attachment to it. read more

This was our first time at Greenbrier Pawn. But certainly not the last. Though they didn't have what we were looking for. Their selection was beautiful! We did find a gorgeous Tag Hauer watch for my husband. At an exceptional price! Katherine was our sales assistant. And she couldn't have been better. She was kind, helpful and very knowledgeable. We will definitely seek her out when we return. read more

"Gold is gold" current spot price $1840. Went there yesterday with 4.1 oz of gold bullion coins and they offered $1430 per oz. Rip off, do not sell your items here. read more

Never again. Not ONE employee wore a mask. Empty case after empty case of jewelry and eight people working there, none of which could be bothered. There's a reason why people don't shop here any more. read more

Over priced and rude people ! Shoulda shopped somewhere else ! Walked in no one spoke or even asked to help. But they ass was all over the white people helping them .Save yourself don't shop here !!!! read more

Horrible customer service. The girls behind the counter didn't know anything about jewelry. Tried to appraise my $9,000 engagement for $900. Would NOT recommend. read more

Wow just do yourself a favor if your looking to buy a Swiss time piece stay away from here, the idiots working here can't even tell the difference between a Quartz watch and an automatic. I wouldn't trust these people with a cheap Dora the Explorer children's watch. read more

Never have I been in a place where I felt so mistrusted. We walked in just to see what was in there and from the moment we entered we were stared down as if we were there to rob the place. Apparently you don't want my business. read more

Waste of time. Couldn't find a resale value for a new Citizen Eco-Drive watch. Spent three minutes looking it up on eBay then curtly declined with this as the explanation. Would not recommend. Also didn't know what David Yurman was when asked if there has any pieces. Terrible service. Not like the commercials at all. read more

Amongst all the stores that Jeff owns, this one is the go-to for all your jewlery needs and wants. There's. It much I can say about how awesome these guys are. The in-house jeweler is the best in Hampton Roads. Does quick, fast and reliable work. I've never experienced any issues with this place and will continue to go to this place for all my Jewlery purchases. There's no need to pay full retail for jewelry when there is this place in business. A++ read more

I have used GBP for years for cleaning and repairs. Honest, fair , reliable, courteous. Will use again and again.

Greenbrier Pawn goes above and beyond when it comes to customer service!!!!!! Every member of their staff from the owner to Mr. Green, the security guard at the door, makes it a safe and comfortable place to shop and or pawn. A few months ago I got several items out of pawn; however it wasn't until a week ago that I noticed 1 item missing that was part of a set. It just so happened that it had slipped behind something in the safe and was overlooked. They were able to easily and without question retrieve the item for me. I have recommended several friends to them and will continue to do so. Thank you for being a part of our community. read more

We always get really good deals on jewelry. I like not paying retail and can get things I wouldn't be able to get otherwise. read more

I would not recommend this place if you are looking to sale a computer. They are way to picky. I had a laptop that has a touch screen so it can be used like a I pad. They did not even turn it in they said no because it had a few scratches on the out side. read more

My first time in a pawn shop and wasn't sure exactly what to expect. Customer service was great and I didn't feel awkward asking to sell what I had brought along. Had some old pieces of jewelry I never wear and was pleased to get a little cash. I think you need to be realistic about the value of your items or you may be disappointed. The commercials say they sell items for half off retail so you can't expect to get that amount for yourself. I told myself to hope for a quarter of its value. I think if you're looking for more $$$ you have to try for yourself online if you're up for all those headaches. I would definitely return. read more

I had to have many of my rings sized and my friend told me to try Greenbrier Pawn-so I took 2 just to see-I was very pleased with the results-very professional service and my rings look great!! I returned with my other items and received the same great service. The prices are very good, and I am glad that all repairs are done in house. Mrs. L read more

I called in today and some lady named Gina answered the phone. She was so rude she said "oh my god let me put you on hold" after that a girl named Lisa answered and she was so polite I wish Gina would have been as nice. read more

Visited Greenbrier Pawn today as I had a gold men's ring I had decided to sell. Walked into the store presented the ring to the young lady behind the counter and stated I was considering selling it. (Just as a side note: I had an appraisal when I had the ring made from a very reliable jewelry store in Norfolk....stating the assessed value was $900 back in 2005 when the price of gold was $426/oz.) The young lady examined the 14kt gold ring with 7 round brilliant cut diamonds averaging 0.045 each, weighed it and then said she would pay $50 for the ring. When I questioned her about the appraisal, she stated "that is for insurance purposes." I asked what she would sell it for in her store, she stated $299. I guess insurance companies are really getting ripped off if this be the case. I laughed all the way to car as in the TV ads the owner states they always pay top dollar. If you are looking for top dollar for your jewelry- look in a different direction than Greenbrier pawn. I guess Hardcore Pawn is in more cities than Detroit! read more