Solid shop and great customer service referring all my friends and family there for all firearm…read morepurchases...

From the owner: XYZ Pawn & Gun is a gun store in Norfolk, VA that offers only the highest quality firearms. We’re…read morenot just a gun store — we’re also a gun club with amazing discounts on used or new guns and more. We’re a gun store that offers a wide variety of firearms and accessories for sale – we can help anyone find exactly what they’re looking for!

What ever happens to customer service? I purchased a used…read morePS3 at this (what I thought would be a professional merchant a week or two prior.) The initial overall service was nice However, when I called back explaining that my purchase was now non functional I was given the impression that they were not really listening. I then returned to the store w/ my purchase. I didn't go with any pre - set ideas that I would receive any reimbursement or exchanges. I was greeted and treated exceptionally well by the female salesperson the entire time,however the owner and other salesman were EXTREAMLY RUDE and greeted me with accusations and overall disrespect( I was basically told I was lying and was reinforced over and over. ..no exchanges.....No refunds). I entered only asking to be assisted with a possible fix. I knew it was" as...is" so,once again. ..I had no expectations. This place has no concept of customer service or anything. I'd like to add that the ps3 was not working correctly from three days after purchase.

From the owner: We specialize in Jewelry and Electronics. We have a great selection of Gold and Silver Jewelry,…read moreEngagement Rings, Diamond Earrings and Necklaces with Pendants. Our electronics are slightly used and in good working condition. We have a variety of laptops, game systems, tablets and TVs.

It pains me to write this review, because I've had 90% great experiences here, but the most recent…read morewas truly horrific! Some background- I do A LOT of antiquing, some for resale, but primarily for personal collection. When I come across jewelry, I usually come here and sell it or just verify and decide depending on its value whether to sell. For the last almost year, I usually dealt with Johnny or another gentleman. They were both very nice and always tested my jewelry without ruining it (inconspicuous places like the bottom of the ring bank etc). Yesterday, a girl I had seen once before took my jewelry and tested it. One item tested gold but low karat and another as bronze. That was all fine except when I looked at the rings she had rubbed and tested the front of the ring. Both rings now have dents/scratches and the designs are ruined (one is a signet, so the shape isn't rounded anymore since she rubbed a corner of the front). The second ring was tested in multiple areas along the band and on the front of the ring, it just looks terrible. Resale value and personal value is affected and I am devastated. I didn't say anything on the spot because I honestly have never encountered this issue. I'm really happy I didn't bring a bag of rings I was unsure about. Who knows if she would've used the prongs or some other part of the ring for testing. Whoever is training the newer employees really needs to teach her to test expensive items with more care. If you care about your items or are on the fence about selling, please for the love of god go to a jeweler. I didn't think I had to ask for them not to ruin my jewelry, but here we are.

Came in to buy some gold as a last-minute gift. The store was clean, and the staff was friendly and…read morehelpful. I ended up paying about $30 over the average retail price, but considering the convenience, the sealed packaging, and the fact that I didn't have time to wait for online shipping, I think it was fair. I also checked a few other shops beforehand, and this was the best deal I found that day. I was in and out in less than 10 minutes.

According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!

This is the best place ever, my go to place when I was in need. Bryan always helped me out. I will…read morenever forget him. My name is Synthia Williams. I lived in Norfolk years ago, I now reside in Columbus Ms. Forever grateful to Bryan and his family.

The manager and service personnel have little knowledge about common electronic music and audio…read moreequipment. Also, the personnel here have poor customer service skills, and are often rude and offensive when interacting with customers. I would not recommend anyone patronize this business.

If you enjoy buying used and rundown products for the same price as a brand new one this is the…read moreplace for you. First object I picked up was a mini galaxian my arcade priced at 80 bucks. The case had some sticky residue and smudges so I thought dang what do these usually cost in a good condition... I found they're selling for 20-25 bucks with a quick google search. Took a look at some of the guns and the only good prices were slapped on the most abhorrent rundown guns I've seen in a hot minute. Can't speak for the service besides getting asked if I needed to see anything, guy seemed nice though. Point is I would not come here looking for a deal and the stock here didn't have many cool finds. With how they price things here I would recommend skipping this place in your pawn shop hopping trips.

Great place great selection and service and Mrs.London is amazing 10/10 highly recommended if your…read morein the area stop by

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

I just bought a firearm from them and Heath went above and beyond on helping me out including…read moregiving advice on rounds specifically for what I intended and helped me out with a sight even though they didn't carry the one he recommended. I highly recommend these guys. They were all really friendly and inviting. Thanks guys!

Amazing customer service. Ms. Nikki was extremely helpful and made me feel welcome. Was…read moreknowledgeable and precise on every question I had. Prices were also very reasonable.

Always good customer service. Whenever i bring my guns in for minor malfunctions they always help…read moreme out fast and efficiently. Proud to come here every time when i need assistance and i don't want to wait in a long line and in need of dire expertise, especially with my AK's.

Entered pawn shop to buy $200 with of silver coins. There coins were labeled way more than market…read morevalue. And saying it's was a supply in demand thing. I said i'd beg to differ. (As someone whose shopped around Norfolk, Virginia Beach, surrounding areas and has access to the internet). Was met with an aggravated tone by I assume was the manager he told me that he has been doing it longer than I've been alive. So a markup of 175%+ on coins makes sense to him. Glad to know I know more about the coin market then him. Someone whose been dealing coins for a "supposed" 25+ years. I Thanked them for there time and left. The gentleman running the counter was very nice and polite I'll give them that. Word to the wise do your research before going in to places like this and keep up on it.