They are very professional; if your in a hurry, there is no wasting your time or trying to sell you…read morethings. They are very fair! Have not found a better rate when exchanging silver! Period! Jason Eddy

As my previous review stated, payout is the high here despite atrocious customer service. What I…read moresimply can't get over is dishonesty. I brought in a variety of estate jewelry- primarily small pieces, earrings and pendants. I was told all of it was fake maybe gold fill. I was about to scrap the items or toss them in a bag to sell for $5 bucks, but I had the sense to take them to two other places for verification. A few pieces came back as 18k and 14k. Although they might pay a little higher, this place can cost you hundreds by telling you your items aren't authentic. I would've appreciated if they said the items were too lightweight for them to purchase or if they had another reason, but to outright say that they have no gold content is horrible. You would think because they use an XRF machine their word is infallible, but the two other places I went use XRF too and they even showed me the results and gold content. I was in disbelief! Now I'm left to wonder if I've tossed out authentic gold in the past after visiting this place. Truly awful! BEWARE selling here, it could be costly Edited to reply to the butthurt owner: Saying children need to be leashed goes to show how classless you are as an owner. Buyers take note, don't bring your children. My kids were sitting minding their business, not running around. Furthermore, they weren't present for our last meeting. If 18kt is low karat gold, then so be it! Keep showing your character by replying with insults when you're called out for lying!

Got my engagement ring resized in 4 hours!! :D They were…read moreable to size my ring down from an 8 to a 5.5 and have it back to me in four hours! I'm so grateful, my ring fits perfectly and I couldn't be happier! Everyone there was really pleasant to work with, shoutout to Jill for her patience with answering all of my questions about the whole sizing process.

Sold some gold today and the wonderful folks at Segal & Co were very accommodating and gave me the…read morebest and most fair prices. If you have gold to sell, come here!

This is a really very special place for me. Randy (owner), Mike ( excellent sales) and Carl (does…read morewonders with jewelry repair, cleaning, size or anything else you need done to make magic happen with your purchases) are ALL WONDERFUL and are true REAL People! I have found them to be honest when you are buying and not trying to CON you about the jewelry you are buying. They tell it like it is:) I have not been recently or been to the new building, but I already know if I was purchasing jewelry; this the first place I would start! They give excellent pricing, quality products, and they do appraisals on anything you buy. They offer a wide assortment of jewelry. Low end to the very top. There is something for everyone. Please stop by and just look. I am certain you will come out with something. Celia Herron

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

Great shop, good prices and the owners are just really nice people. 10/10 would give them my…read morebusiness again. They do not operate your normal slime ball pawn shop. The store is neat clean and the items they sell are in great condition. They gave me a great price on my pawn and didn't make me feel like a broke bum. Best in Virginia Beach! Take cash to pay your pawns as they do not take card payments for your pawns.

Very comfortable and welcoming environment. Staff were professional, pleasant and helpful. This…read morewill be my 1st choice if ever I I'm interested in selling jewelry again! Thanks!

Everything Went Well went There to seek Amy Gold Chain,And A Couole Of Very Nice Hats And I Got…read moreExactly The Right Payment I Was Expecting And I Will Definitely Be Going Back In The Future I've Been A Customer Of Theirs For Over 25 Years So When I Get into A Jam They Will Tell You Upfront You Don't Have To Sell Your Item's They Can Get You A Loan For A Month And Pay Back What You Owe And Get Your Item Back!!

Came in to buy some gold as a last-minute gift. The store was clean, and the staff was friendly and…read morehelpful. I ended up paying about $30 over the average retail price, but considering the convenience, the sealed packaging, and the fact that I didn't have time to wait for online shipping, I think it was fair. I also checked a few other shops beforehand, and this was the best deal I found that day. I was in and out in less than 10 minutes.

I am very disappointed. I went in this evening to inquire about a new movement for my watch. The…read morelady behind the counter ignored the doorbell at first, and when I finally knocked on the window she buzzed me in. When I told her that I had a battery done recently and that my watch was still losing time, she said that my watch was not worth a new movement, which costs about $125 to $150. I explained that the watch was worth more than that, and had sentimental value and that I had no problem spending the money. She then proceeded to tell me that the watch was running on time and wasn't broken. I explained that I had just reset it in the car before walking in, and she then said that the watch person was not going to get to me for at least 10 days because "there are other people in front of you". I felt like she didn't want my money or business. I purposefully went into a small, privately-owned establishment rather than a chain store, but I feel that I would have had better service and better luck somewhere else. She then walked away while I was in mid-sentence to answer the phone and proceeded to ignore me. If the owner reads these, I would hope he would take away the following three points: 1. As the customer, it is up to me to establish what I am willing to invest in my pieces. It is not up to the clerk to establish what it is "worth". "Worth" is a subjective term. 2. Ignoring a customer and then reluctantly admitting them into the store 3 hours before closing does not leave a good impression. 3. Jewelry is an emotional, relational industry. There was no attempt to establish rapport, welcome me into the store, or in any way make me feel that my business was valued. In fact, my presence was treated as an annoyance and inconvenience. From the 2 locked doors, and the "Rob someone else" sign and the "if we are busy you'll have to make an appointment or wait sign", to the lack of welcome or even a simple hello, it seems like clients are an unwelcome presence. However, based on the giant "We buy Gold" signs, their money certainly is welcome. Perhaps you could just put out a collection plate or hire a robot since personal interactions are not something you are willing to invest in order to gain business.

Update on review, I am now being threatened with legal action because I voiced my dissatisfaction…read morewith my treatment here, instead of apologizing for the ugliness I experienced by the man (who as stated before I overheard speaking and being crass). How very professional. (original review: Wow! I came here with some random coins that I found in a move, not expecting to make a mint, just more cash than I had with them just collecting dust and this place had a good review on yelp. I have NEVER heard someone SO RUDE as the man who works here (owner?). The lady in the front tried to relay what he'd ranted at her about for 5 minutes with various slams to me, but I wasn't having any of it. Walked out with my coins. I'll let them continue to gather dust then take even a dollar from that crook.)

I always have a wonderful time stopping by here! They have the best deals, a wonderful selection…read moreand Crystal is just the sweetest!

Wouldn't know it's never open, came three times during business hours but no luck, I'll try one…read moremore time

I came in here once to pawn my ring. Since it was an engagement ring, they refused not wanting to…read moremix in "with all that mess " he said. I accepted his response and then left. Forced to come back another day that week, and sell my Fender. I was crushed, but unfortunately was left with no other alternative. I reluctantly handed the man behind the counter the guitar. He played it on the table, and examined it. Making sure it was legit and everything was working. He offered me $500 and said he could not offer more. I took it with this bad taste in my mouth, and left. The price was fair, the staff was nice and I had no issues. I regret pawning anything you love. You shouldn't do it unless you have no emotional attachment to it.

I would recommend this place 100%. I've had several pieces fixed and had a necklace designed. Never…read morebeen unhappy or disappointed. They are very reasonably priced as well

Nathans is the place to go for a sweet deal. I have been…read moreshopping here for years. Let me tell you what they will do: If you buy something like jewelry and 4 years later you want something new, they will take it back and give you full credit toward another purchase. This place is great for gifts. Why go to the mall and pay retail when you can haggle:) I am a fan. I have always gotten a good deal here

According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value