Excellent customer service, people were friendly and helpful, inexpensive and quick service for watch: new battery, wristband. They offered good advice on selecting and fitting the wristband and eventual deep cleaning of watch mechanisms. read more

BETRAYED. I have been a customer here since 1995 and have spent thousands over the years. I trusted this jeweler with some of the most meaningful pieces in my life including my engagement ring which he provided the appraisal and certificate. Earlier this year, my engagement ring was cleaned and repaired in the store -- the only time it ever left my hand. Months later, the diamond looked dull and cloudy, so I returned to ask about upgrading. The owner offered me a shockingly low trade‑in value, which made me seek a second opinion. A jeweler in New York removed and inspected the stone in front of us. What we learned was devastating: the diamond in my ring was not the original one we purchased. The measurements didn't match, the laser inscription was gone, and the stone was cracked. The financial loss hurts, but the emotional betrayal is far worse. After decades of loyalty, admiration, and trust, discovering this was heartbreaking. I'm sharing my experience so others can protect themselves. Trust should never be taken for granted -- and once broken, it cannot be repaired. read more

I've visited this Long Jewelers location on 2 occasions - once to have my watch battery replaced; the second time to have a necklace fixed. The watch I brought in has become sort of an heirloom. It belonged to my maternal uncle, and since he has no children, I was given the watch when he passed away in 2020. Long took a look at it and was able to replace the battery on the spot. I waited maybe 5 minutes, so that transaction was quick and easy. I dealt with 2 employees that day, and both of them were kind, courteous, helpful and 100% professional. That was enough for me to bring in my necklace later on for repair. My necklace was a birthday gift from my mom years ago, but the latch broke, so I wasn't able to wear it without it falling off. The latch broke about a year ago, so I obviously wasn't in a rush to get it fixed. But as I mentioned earlier, Long took care of my watch, so I figured they could fix this. In this situation, the latch was kind of a loss - it would cost more to repair it than replace it. They were able to find an exact duplicate latch for the necklace, and after asking my permission to replace it, they had the necklace ready for me in roughly 2 business days. They called me to let me know it was ready. When I came in, they had me inspect the necklace to confirm I was satisfied, and I paid for that service afterwards. I dealt with a different employee for this transaction, but she was also kind, courteous and professional. I felt like everyone I've encountered at this Long Jewelers location was excellent. They went out of their way to make me feel welcome, and their services are prompt and top shelf. Thank you, Long Jewelers, for all of your help! JV read more

Took much longer than I anticipated to receive my custom piece BUT it was well worth the wait. Flawless execution upon delivery and excellent customer service. If ever you need a special creation Long's is the place to go. They made nearly impossible job possible with a little bit of a wait. Perfection takes time. read more

Had amazing service from getting a necklace repaired to getting my custom wedding band made here! I recommend getting your jewelry here, the staff are great with consistent updates on my order. read more

I recently visited the Long Jewelers location on Battlefield Boulevard, just across the street from the hospital in the heart of Chesapeake. I'm very impressed with the professionalism of their staff as well as the level of service provided. If you're in the market for a special piece of jewelry for that special someone, they have a great selection of rings, bracelets and watches. The also offer custom made pieces that are sure to impress. read more

Truly great people and great service. They stand behind their repairs and products. Please stop in. The watch repair team can fix anything.

Went in to look at wedding rings for my upcoming wedding... the staff were very professional, helpful, and did not pressure me into buying anything. Was able to find a ring I liked, and the owner (Steve) was also able to break up an engagement wedding ring set and allow me to purchase the items separately.. Highly recommended, very friendly, and easy to work with!! read more

I asked my husband to have a garnet set in a 10k w g setting for our 35th anniversary . $499.00 later he picked it up and it was in a plastic baggy. Very unprofessional in my opinion. The underside of the basket is rough and I suppose I will have to have that taken care of. Very poor customer relations.....not my first experience with them. Granted a garnet is not high priority but $499.00 is. Sorry Mr. Long, I guess I will take future business elsewhere. Mary C. read more

This place was recommended by many of our military friends and they did not disappoint. Janet was amazing, so friendly and very knowledgeable. She made our experience wonderful and they give a military discount. Very happy with our purchase and would highly recommend them! read more

Long Jewelers is a full-service jewelry store and is my go to spot any time I need a watch battery replaced, links taken out of a watch bracelet or jewelry repairs. There is plenty of convenient free parking in the Woodford Square shopping center's huge private lot. The store is neat and clean with a beautiful decor and display cases stocked with beautiful jewelry and fine watches. The staff is always very friendly and professional and prices are surprisingly reasonable. Just last week my wife and I stopped in to have some links removed from her new watch I bought from Amazon. For $6 they removed the links and made us feel like valued customers. We were in and out of the store in five minutes. Fast, friendly and efficient service. I always get the same first rate experience when I get watch batteries replaced here as well. Not everyone is a high dollar jewelry customer but the wonderful staff here always makes you feel welcome whether you are shopping for a diamond tennis bracelet or just getting a watch battery replaced. read more

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Been going to Longs for a while now. Most recently went in and was helped by Janet. The whole staff was very nice. Janice helped us thorough every step of finding rings. She patiently walked us through the whole process of finding what we liked and showed us every option and talked us through the entire process, answered every question we had and then some. She didn't try and haggle, upsell or stiff us. She seemed truly invested and caring in what we liked best. Super helpful, very caring, and overall great experience, longs will continue to have my business over a big box store in the future! read more

I can't even begin to explain how happy my fiancé and I are with our experience here! The owner, Steve Long treated us so good! We are forever grateful. High quality jewelry, high quality service. I learned so much about diamonds in the last few months so now I can truly speak on the matter and let me just tell you, commercial/mall jewelry stores do not hold a candle to Long's! read more

Do not bring your Rolex to this jeweler, they are dishonest and not capable of performing a proper and Rolex certified overhaul. I brought my Rolex Sub to them for service/repair. They charged me for work that was not completed, replaced an original Rolex crystal with a counterfeit, and lied to me about all of it. Charged me $820 and returned the watch in unwearable condition. Do not bring your business here, this jeweler ripped me off. read more

I was looking for a jeweler to clean my jewelry and to search for some Diamond earrings for my husband. Little did I know, this place was not it. Beautiful place but staffed with very prejudice people. Me and my sister in law walked in and already felt out of place because of all the eyes on us. I am sorry we do not look like we are made out of money and I am so sorry that our skin color does not look white. While a women did clean our jewelry, we searched around the store. I saw a female employee not busy and walking pass by, as i approached her saying " excuse me ma'am " she simply looked at me and continued to walk away. Right off the bat, I knew what her problem was. Shortly after, we got our cleaned jewelry back and immediately left. I was prepared to buy Diamond earrings but because of how unwelcoming our visit was, this place was not getting a single dime from me. Remember, "Never judge a book by its cover". Us Hispanic/brown/colored (whatever you want to call us) have power and confidence too. I am a proud Hispanic women who WILL NEVER TOLERATE prejudice people because at the end of the day, we are all human that should never just be judged by our cover. read more

How do you take a 60 year old heirloom of someone's father, resize the band, and loosen the stone so when the son picks it up he has to leave it to get that fixed? I'm not sure, but Long's apparently does. Thanks read more

After looking around for watch repair on line I figured I'd stop by Long Jewelers because it was close to where I work. It took me a very long time to find the place because it's tucked into a shopping center. So I was already a little bit aggravated by the time I got there. The staff was friendly though, and asked me as soon as I walked in if I needed help. The website stated that they were one of the only shops in the area that did watch repair on site, but of course after I got there and asked it turned out they had to send the watch off to have it repaired. So that was something else that was aggravating. I didn't end up getting the watch fixed there. read more

Always great service from from Jen. My wife lost some charms for her lestage bracelet and Jen helped my look up them so I could buy her some new ones. She also wrapped each one individually for Christmas. Thanks for always giving us personalized service. read more

Hands down, Long Jewelers is my go-to jewelry store. My bridal set was custom designed from the Middle East while my (now) husband was stationed there, so needless to say I am very particular about where I take my rings. I get my rings rhodium dipped and cleaned here and they always look absolutely gorgeous when they leave. The staff is SUPER friendly and knowledgeable. I have never had a bad experience! read more

Long Jewelers - Long Jewelers always does such an amazing job cleaning my wedding rings! - Jewelry Near Me - Chesapeake, Virginia

I went into the store to get an ring for my son. I was greeted right away by Geraldine. She understood what i was looking for and helped me with all my needs and questions. I never felt pressured or rushed and left with exactly what i wanted. The jewelry store is perfect for all our needs. We will be going there from now on. read more

Popped in here to get a battery put in my watch. I was in and out! Victoria assisted me and she was so pleasant! She showed me some new Pandora jewelry (I had no idea that they have even made rings) while I waited. It only took about 5 minutes and it was $8. read more

They were awesome! I needed some small diamonds tightened and a replacement diamond for one that fell out. They were nice and the job was done perfectly and quickly! Will def be going back! read more

I recently visited this store to look for a Pandora charm. I was immediately greeted by AnnMarie who was more than willing to jump through hoops to help me find the perfect charm. They have a great selection of charms. So many that I had a hard time choosing. AnnMarie stuck with me as I started to browse around the store looking at cross necklaces. As we were browsing together, me having a hard time choosing, AnnMarie suggested that I take a look at a book of charms. (The only way I know how to describe it.). She stated that they could easily order what I wanted and have it here in the store ASAP! It took no time at all to find a perfect cross. Thank you Long Jewelers! read more

I have been a customer of Long Jewelers for more than 20 years. They've had me covered for every thing from watch batteries to diamonds. I could say they're kind of part of our family, providing gifts for most of our milestone celebrations. Long has also taken care of our appraisals for insurance purposes. I highly recommend their personalized service. read more

Jenny helped my fiance and I as soon as we walked in the door. She was so helpful and made sure we left with what we wanted! I never imagined ring shopping would go so smoothly but at Long Jewelers in Chesapeake it is smooth sailing! Steve long and his staff is wonderful and if your looking to shop local with fantastic customer service this is the place! read more

OK, I'm going to say this. PLEASE put someone on your telephone that can speak and understand common English! We called to ask pricing of an appraisal for our wedding set and the girl kept going on about insurance appraisal, despite my several times informing her that it would be for us. Didn't have to go to the store to be upset, got it right over the telephone. read more

Ask for Dave when getting your work done! He's amazing! He has made all of my jewelry for the past 5 years. He's very knowledgeable and passionate about his art! read more

Steve Long is the best in the business! He takes the time to educate his customers so they can can make informed decisions and his patience is endless! My fiance and I visited several stores, both independent and chains. The service we recieved from Long was unparalleled. Prices are competitive and Steve really worked with us to stay within our budget even offering us the sale price that wasnt' technically available for 2 more weeks. He special ordered several diamonds for us to choose from and was extremely patient as we made our decision. I happened to mention to Steve that my Pandora bracelet wasnt closing properly and when we went in to purchase our wedding rings, he fixed it for me on the spot. We highly reccomend Long Jewelers for all jewelry purchases. They are truly the best at what they do. read more

There was seriously like 8 people in this place, I came in for a watch battery, the girl at the register was very very nice. I watched her ask 4 people that appeared to be doing nothing if they could do the battery, one lady said yea but I need to finish whatever she was doing on the computer....and took her damn time. So finally the girl asked another lady that did it right away. The girl also gave me a coupon for $5 off since I had the more expansive battery and she had already quoted me $10 for it. Just seemed like since I was not in there to buy any diamonds or gold I wasnt important! read more

I just went to Long Jewelers yesterday looking for a diamond ring. WOW! I was so impressed! HUGE selection of diamonds! Not pushy at all. They spent hours helping us. I learned so much about diamonds! Mr. Long is so passionate about diamonds! I will be referring all my friends there! Exceptional customer service!!!!! read more

Tried to get some jewelry off my hands and when I got a quote, it wasn't even 1/5 of the value. I think I'll have better luck on craigslist or eBay. read more

Steve Long was great to work with. He walked me thru design work of a ring. I will not go to any other jeweler.

We have purchased our jewelry from Long Jewelers in Chesapeake for several years and very pleased. Would highly recommend to anyone.

I stopped into Long Jewelers today to complete the inconvenient task of getting two batteries replaced in my not terribly expensive, but complicated analog/digital watch. Very friendly folks started the process shortly after I entered the store. While I waited for the jeweler on duty to complete the task, Mr. Long came out, shook my hand, and offered to polish my wedding band for free as I waited. It came back to me looking new. What I had not shared with anyone there was that my wife of 34 years died this past January. The band is a connection to her, and the watch was a gift from her. I have always found jewelry stores to be cold and intimidating places. I am grateful for my experience today and will go to Long on Battlefield with any need they could serve in the future. read more

They resized my wedding band and gave it back to me with cracks in the band then claimed they did not to it. Finally, they agreed to fix it. When I got the band back the second time, it still had cracks. Very disappointed. read more

I had a great experience with them. Highly recoommmend. Both my fiance and my rings were purchased from them, and they are gorgeous.I would recommend this company to anybody! read more

Took my watch in for an external cleaning, they charged me $60 which I thought was fair for a couple hours labor. The problem is they only did the outside of the band and watch face, it appears they never opened the clasp or turned the watch over. I would not recommend them for this service. read more

My parents were visiting from NY when an accident bent and almost busted her gold ring band. Steve Long and his staff earned customers for life. Everyone was extremely professional, courteous, knowledgeable and above all honest! Not only did they fix my mother's diamond and gold band, but also replaced prongs on her engagement ring and sized 2 of my father's rings in about an hour. My parents were so impressed with their service that they plan to bring more jewelry for fixing on their next trip. read more

I will start by saying i have purchased over $ 15,000 dollars worth of jewelry from them before service was ok but not fantastic. I recently have gone into their store to upgrade my wife's diamond in her ring. Not only did they insult me on the price ($1100) for her diamond which was a VVS2 .51 carat color G they only had a .75 carat color H VS2 and wanted to charge $3800 for .24 carats more then her original diamond. So all in all the experience was the worst i have ever dealt with a pawn shop will give you more for your diamond then they will. And BTW I dealt directly with Mr. Long not a sales associate. Avoid this jewelry store they will rip you off. Buyer beware! read more

Had a great experience with them. Got a new setting for my wedding band. Picked it out from a catalog, they "borrowed" it from the company to make sure I liked it before I purchased it. Everyone was always very courteous when I went in, but Ariane was amazing. She always kept me informed of what was going on. Really appreciated her. read more