These guys are absolute rockstars. We'd been trying to get custom zip-on straps to hold the front…read morebow cushions for our motoryacht. These guys took 2 minutes, inspected the issue, and created a totally custom piece with a turn-around time of only a few days.

Hallelujah!! My wife and I moved into our new pad a couple months ago and had no window treatments…read more We'd never lived in a place this large, and with so many windows. I called Joe to see what he suggests. The experience from that point on was awesome... His meticulous touch as to the flow of colors and fabrics from one room to the other made me smile from ear to ear. What was even better, was seeing it executed. We haven't had a friend or family member come over and not gush over the regal vibe of our window treatments. (that felt funny to write, but it's so damn true!!). What was also fantastic was the education and hand holding while going through the decision process...

i'm standing outside the building at 4:46. It says you guys close at five. I'm just trying to find…read moreout what your actual hours are.

If every store employee/owner was as friendly and helpful as the man working here, the world would…read moreundoubtedly be a much better place. Had just what I needed for my painting project, and he gave me tons of great advice/pointers on my project as we were checking out! Thank you!!

Wonderful, experienced and knowledgeable team who work with you on getting every aspect to your…read moreliking, including good pricing. Howard, Sonia and Cindy are great and I look forward to working with them again when my new addition is finished.

Awful and Painful service!!!!…read more We send them our brown blinds to fix and got purple cords with the blinds back. Clearly, they don't care. When we asked them, they even lied that our cords were purple. After the second time pick up, they disappeared for a week till we emailed them. Their answer was they need to send cords to get our approve. Question is why don't they sent earlier? Then, they ask us go to their store to see the cords after disappearing two weeks . Clearly, they didn't do our work and try to get more time. Don't go there. It's painful to work with them!!!! Go somewhere else if you have other better choice!!

I wanted a simple motorized shade for our bedroom. measurement went easy, shade was ready quickly,…read moreinstaller was polite. After all the time and stress over the installation of our motorized shade the owner, Guy finally called. He had two purposes for his call. First to attempt to fix the problems we had and second to ask me to take down my poor review. After a week of inaction and stress I wasn't willing to allow them to make and install a new shade. I had spent a week trying to get them to respond to my calls and make the installation good/right. Laor, did return most of my phone calls. "Customer Service" was anything but helpful. Promises, messages went unanswered and in fact the woman I spoke to a number of times began hanging up on me! Guy asked what I wanted, a full refund! To his credit he did offer a full refund. His second purpose was for me to take down my review of his company. My original review was honest, factual and without any emotional comments or name calling. It left the reader to make their own decision about NY City Blinds. I felt it was a fair, though poor review. The evening of Guy's call he did refund our full cost. I had agreed to leave the shade with my doorman for him to have picked up, once replacements were installed. So, my reponse to Guy's request to take down my negative review is this replacement review: The NY City Blinds two employees that worked with me - Laor, who measured my window and the installer (sorry, I forgot your name) were both polite and actually enjoyable to work with. Guy, the owner was polite, professional and did go out of his way to make me a happy customer. This is New York City and it comes with a host of confounding problems. Manhattan alone is larger than almost every other city in the country! It's crowded. People generally are extremely demanding. There are dozens of choices for EVERYTHNG within blocks of your apartment (home). There is an extremely high expectation for quality. Price, surprisingly given the general wealth of New Yorkers, remains a strong selling point. New Yorkers want the very best products and the very lowest price! It's a tough place to make a business work. It's a tough place to live. Everybody that has a business in New York "is the best" so it's hard to evaluate and select a business that will provide a good service and product and charge a reasonable price. NY City Blinds changed my feelings about their people (except Customer Service - Guy take note!). Guy did try hard to make me a happy customer. I will give his a lot of credit for this. The best I can do is give them two stars for the installation. Guy gets 4 stars. He went beyond what I expect. I do expect Customer Service to improve. The negative review is down. I have to be honest in my review.

We worked with Mauricio who's based at the UES office. He was authentic, professional, and very…read moreeasy to work with. He's also knowledgable about fabrics and trends and invited us to the UES showroom to explore more after his free consultation at our apartment. When the fabric we chose was out of stock, Mauricio offered us a higher value fabric at the same cost. The drapes were done promptly and we received an email to schedule a time. Getting the COI from NY City Blinds was also straightforward. We are super happy with the result - pinch pleated drapes with tie-backs which look really elegant on our bay window. The installers were professional and polite, and the customer service (pre, during, and post) was excellent. We look forward to working with them again when we're ready to change the window treatments in our other rooms.

Don't go any further! To start, blinds are washed in a van outside . Evan and his great assistant ,…read moreexplain process and time line, take them down quickly (white mesh that you can see out, not in) and return in 3-4 hours. Reinstalling is fast. My blinds are so white, I'd forgotten how great they look‼ Better than new. I must agree that working with Sharin by phone to make appointment is easy with explanation of the service. Absolutely terrific and Thank You Blindwash‼

Sharin, Evan, and their team at Blind Wash were amazing and professional. They provided clear and…read morequick communication on the scope of work and offered flexible scheduling. Additionally the team provided my building the required insurance documents without any delay. The team arrived on time in Brooklyn, handled the removal, completed the cleaning, and re installation, making it look like new all within a few hours. Before leaving, they provided some tips on spot-care. Highly recommended!

they did an amazing job getting stains from a roof leak out of an expensive, delicate material…read moreshade.

Don't waste your time contacting this company. You will never get an answer; it has been more than…read morethree weeks of back and for emails and nothing.

very unprofessional experience . instead of locating the…read moreissue to my Lutron shade ,they damaged a shade that was perfectly fine before they came . Requested they void my credit card payment and refused .....

From beginning to end, Better Tex was terrific!…read more We had two old big club chairs that had seen better days. Alan took his time with us to pick out fabric with our specific needs - washable and anti-cat claws. The price was LESS than other places we had called. We found two beautiful colors for our chairs. The guys picking up the chairs were AMAZING! They navigated narrow doorways and halls so fast. The chairs were done in the exact time frame we were told it would take - 10 days . More beautiful than we could have imagined AND the guys delivering them were so fast and so good. This kind of experience, seamless and easy, means so much to us. Thank you, everyone at Better Tex - really wonderful work and service. Much appreciated!!!

Hired this company to replace a shade in our business, took a few weeks to get them out, when they…read moredid finally arrive, they had to come back with the correct shade. I asked to have the broken shade aligned with existing ones, and was told they would come back at another date. Fast forward weeks and a few months of waiting. Many emails, no responses, I was finally contacted and told it would now be an additional charge, and not included as discussed. The owner Jacob went back and forth with me on this being a charge or not, when in fact, his own employee offered to align the shade another day. This is not a company that should be dealt with, unless you expect terrible customer service. I gave them plenty of times to correct this, and make it right. So just aligned the broken shade myself. Took all of 20 minutes. Stay clear if you can. Or be prepared to get on a ladder and do the job yourself..

I needed solar shades to my over sizes windows, Manhattan shades was highly professional and…read moreinstalled the shades in less then two weeks.