TL;DR Disorganized, unpleasant, snarky. Beatrice's communications were erratic and rude, and each…read morecorrespondence with her left me confused and uneasy about the job I've requested. Any modicum of reading comprehension on her end would have avoided a lot of unnecessary back-and-forth and saved me 7 weeks of my time. -- I recently bought a pouf skin and wanted an insert to stuff it. I submitted a price quote request through her Contact form on her website, providing approximate dimensions of the pouf and two pictures. She responded asking what filling I wanted and suggested cotton. I agreed to the cotton, noting that I just wanted "something that allows you to sink into the pouf a bit while also having some bounce to it." She stated that she is "an expert at cresting inserts to serve" [sic] and asked for the dimensions of the pouf. I re-sent her the approximate dimensions. She then asked again what I wanted it stuffed with (even though I had already agreed to cotton) so I asked what the price differences were for different fillings. She replied with a bizarre email: "I cannot figure out how to satisfy your request. You are asking for something that isnt possible." She reiterated that solid cotton filling would be the best and that other "people will do exactly as you ask, and when you see it doesnt look great, theyll tell you too bad" [sic]. I replied asking why my request was impossible (I already agreed to cotton) and that I was honestly just happy to defer to her expertise. She said that it would be possible with cotton, to which I agreed FOR THE THIRD TIME, and I sent it off to her. TWO WEEKS later, she finally emailed me back to DOUBLE THE PRICE, claiming "I have used an entire bale of cotton and I need to use and additional half bale." [sic] (Keep in mind that a bale of cotton is defined to weigh 500 pounds, but the pouf is only slightly larger than a sofa cushion.) Regardless, I asked her for an estimate of the amount of cotton needed, to which she tersely replied, "Cotton is cotton. Do you want a refund?" I agreed to a refund because I didn't want to pay $350 to fill a pouf with cotton. I sent SIX EMAIL REMINDERS over three weeks, most without any response from her, to even get her to return my pouf and issue a refund.

I wanted a velvet sofa for my first Adult Sofa and was having trouble finding anything that would…read morefit in my tiny new apartment. I decided to go the reupholstering route and found Beatrice on Yelp. This sofa was originally pink brocade, stained, and reeked of cigarettes. Beatrice patiently guided me through fabric selection. She suggested I go to Mood Fabrics and told me I needed 16 yards of fabric. Honestly, the hardest part of this entire process was finding the fabric. Once I found something that would work, Mood delivered it directly to Beatrice. The sofa was also directly delivered to her workshop in Industry City. A week later, she'd reupholstered it and delivered it to my apartment, wedging it up my narrow stairs while rocking high heeled boots. Beatrice took an AptDeco score ($150!) from 60s to timeless quickly and inventively. It is now a stunning red velvet. The seat cushion is that perfect balance between firm and comfortable. And she creatively hooked the seat cushion to the sofa frame so it doesn't slide off. The sofa is beautiful-- truly the sofa of my dreams. And Beatrice made it happen.

I wanted a simple motorized shade for our bedroom. measurement went easy, shade was ready quickly,…read moreinstaller was polite. After all the time and stress over the installation of our motorized shade the owner, Guy finally called. He had two purposes for his call. First to attempt to fix the problems we had and second to ask me to take down my poor review. After a week of inaction and stress I wasn't willing to allow them to make and install a new shade. I had spent a week trying to get them to respond to my calls and make the installation good/right. Laor, did return most of my phone calls. "Customer Service" was anything but helpful. Promises, messages went unanswered and in fact the woman I spoke to a number of times began hanging up on me! Guy asked what I wanted, a full refund! To his credit he did offer a full refund. His second purpose was for me to take down my review of his company. My original review was honest, factual and without any emotional comments or name calling. It left the reader to make their own decision about NY City Blinds. I felt it was a fair, though poor review. The evening of Guy's call he did refund our full cost. I had agreed to leave the shade with my doorman for him to have picked up, once replacements were installed. So, my reponse to Guy's request to take down my negative review is this replacement review: The NY City Blinds two employees that worked with me - Laor, who measured my window and the installer (sorry, I forgot your name) were both polite and actually enjoyable to work with. Guy, the owner was polite, professional and did go out of his way to make me a happy customer. This is New York City and it comes with a host of confounding problems. Manhattan alone is larger than almost every other city in the country! It's crowded. People generally are extremely demanding. There are dozens of choices for EVERYTHNG within blocks of your apartment (home). There is an extremely high expectation for quality. Price, surprisingly given the general wealth of New Yorkers, remains a strong selling point. New Yorkers want the very best products and the very lowest price! It's a tough place to make a business work. It's a tough place to live. Everybody that has a business in New York "is the best" so it's hard to evaluate and select a business that will provide a good service and product and charge a reasonable price. NY City Blinds changed my feelings about their people (except Customer Service - Guy take note!). Guy did try hard to make me a happy customer. I will give his a lot of credit for this. The best I can do is give them two stars for the installation. Guy gets 4 stars. He went beyond what I expect. I do expect Customer Service to improve. The negative review is down. I have to be honest in my review.

We worked with Mauricio who's based at the UES office. He was authentic, professional, and very…read moreeasy to work with. He's also knowledgable about fabrics and trends and invited us to the UES showroom to explore more after his free consultation at our apartment. When the fabric we chose was out of stock, Mauricio offered us a higher value fabric at the same cost. The drapes were done promptly and we received an email to schedule a time. Getting the COI from NY City Blinds was also straightforward. We are super happy with the result - pinch pleated drapes with tie-backs which look really elegant on our bay window. The installers were professional and polite, and the customer service (pre, during, and post) was excellent. We look forward to working with them again when we're ready to change the window treatments in our other rooms.

They quoted a lower price, they took ages, and they would not accept credit cards. The work is…read moresatisfactory. It was just restoring two pillows.

Excellant upholstery work. And they deliver as promised. However do try to get a firm price quote…read morebefore work begins. I did not and got some pricey invoices after the work was completed.

Byrna did a beautiful job on our well-worn Mitchell Gold-Bob Williams chairs. They look better than…read morenew. And the choice of foam gives them an attractive firmness. No more sinking into the cushion. I recommend her wholeheartedly.

Byrna is a master at her craft! Her vision, skill level, attention to detail and bright personality…read moreare unmatched in this space. I am so happy with the quality of recommended fabric and finished product for my ottoman and look forward toy next project!

Hired this company to replace a shade in our business, took a few weeks to get them out, when they…read moredid finally arrive, they had to come back with the correct shade. I asked to have the broken shade aligned with existing ones, and was told they would come back at another date. Fast forward weeks and a few months of waiting. Many emails, no responses, I was finally contacted and told it would now be an additional charge, and not included as discussed. The owner Jacob went back and forth with me on this being a charge or not, when in fact, his own employee offered to align the shade another day. This is not a company that should be dealt with, unless you expect terrible customer service. I gave them plenty of times to correct this, and make it right. So just aligned the broken shade myself. Took all of 20 minutes. Stay clear if you can. Or be prepared to get on a ladder and do the job yourself..

I needed solar shades to my over sizes windows, Manhattan shades was highly professional and…read moreinstalled the shades in less then two weeks.

This was such a cute little shop!…read more I just happened to be in the area walking by when I noticed all of the unique, embroidered items (specifically college merch) in the storefront. They weren't the typically style of merch and instead had niche little details associated with each school - fields, traditions, names of halls and buildings, mascots etc. Things that alum would know and appreciate more intimately. When I saw they had a specialty towel for Cornell, I had to run in to purchase it. How I'll use it? I have no idea. It's too cute and decorative for me to actually want to use and get dirty. But I love it! Also, the person working here when I dropped by was so nice. It was an in and out experience for me since I didn't have time to look around much but am glad that I know it's there now!

Stopped in to purchase a lightweight summer quilt. It is a small store that sells a broad range of…read moreitems, so in terms of patterns, the selectione in store was a little limited. However, they can special order if necessary. Received unhurried personalized attention and purchased a lovely quilt that was exactly what we wanted. I thought the prices were fair for a twin size quilt. Less than you'd pay at Nordstrom, but within range of Macys. I will definitely return.

Marc came right when he was scheduled and listened to what we wanted. He came equipped with books…read moreof fabric; he explained what the possibilities were and showed us fabrics and colors. Efficient, understanding, and clear about what we could do. Our custom-made curtains are perfect - measured perfectly, hung perfectly. And when we had some concerns, Marc came back, saw the problems (minor) and fixed them on the spot. We're very pleased with the finished job.

What a professional firm, from design guidance, accurate measuring, which led me to tweak my order…read moreto accommodate the measurements. I would strongly recommend The Blind Store.

Angelika is kind, classy, swift, and excellent. I had a somewhat complex "small project" problem…read morethat she solved beautifully. She came up with an idea that had not occurred to me and had the contractors to execute flawlessly. I am so happy and would work with her on bigger projects too based on this experience. (Also for NYC residents and condo owners, know that her people have the paperwork that our city requires with its ridiculous Scaffold Law for indoor work.)

My wife and I are pleased to recommend Angelika most highly…read more We confronted her with an unusual challenge: How to integrate selected traditional and transitional furnishings and artwork from two large apartments, while updating the look of our pre-war home with a mix of new furnishings and decorative accessories plus several reupholstering jobs. The situation was most challenging in the living room because the space was dominated by a huge and colorful Persian rug plus a voluminous antique, both of which we love and preferred to keep. We had been told by several highly regarded designers we had interviewed previously that the rug and the antique in that living room were in the way of a successful redecoration and thus "had to go." But then we met Angelika, and she didn't think ours was a case of "Mission Impossible." She rose to the challenge with open-mindedness, imagination, flexibility and sensitivity to art, space and design. She found ways to mix, match and move around existing furnishings, art and fixtures while guiding us to new pieces, exquisite fabrics and excellent suppliers. The artwork was displayed in a manner such that connections were made within each room and also from one room to the next - a visually stunning achievement. The result is a beautiful, space-efficient, and thematically coherent new whole. Congratulations, Angelika!