This company talks a good game. They tell you how wonderful everything is and will do a great job…read more We had two people for 2-2.5 hours. Around $250-275. They didn't sweep the floors and just used a mop. There was still dirt in the corners. They also did not wipe the cabinets, we have white cabinets and there were smudges and stains that they didn't touch. My wife called and complained and the supervisor she spoke to just made excuses for all of the things that she pointed out. We would not recommend this company and will never use them again.

I've been with these folks for nine years - and I can't even imagine where these low reviews come…read morefrom. Nothing but fantastic service for all these years.

Have always had great service from their cleaners. Always respective and follows special…read moreinstructions we have for some rooms in our house.

I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

The Cleaning Authority cleans our DC Ranch home every other week and do a good job but two weeks…read moreago Elizabeth, Jolene and Kaetlyn took charge of cleaning our home and were exceptional. It is a pleasure to find people who take pride in their work as these ladies did. We hope to see them again soon. Dr. Philip Geiger

I scheduled the Cleaning Authority to clean my vacation home. I have cameras and smart locks in the…read morehome giving me the opportunity to know when they arrived and when they left. I also can see when the cleaners were working and when they were not . After 1 hour and 37 minutes the ladies decided they were finished. I could see on the camera that they had not mopped the floor. I called the agency, and they directed the ladies to mop the floors, which they did. There is no quality control with this business, I had to be the quality control. I feel the cleaners just do the minimum to get by I would not recommend this cleaning company. There is always additional work when cleaning a house, for $120 and hour with a two hour minimum they should be working the entire time. Blinds can be cleaned, window sills, there are endless things to do to fill out the two hours. This cleaning service was a complete disappointment. I hired The Cleaning Authority to clean my vacation home, paying $240 for a two-hour minimum at $120 per hour. My home is equipped with cameras and smart locks, allowing me to monitor the cleaners' activity. At 1 hour and 37 minutes the cleaners stood by the door and discussed how long they should stand there before they leave the house. my cameras revealed they hadn't mopped the floors. I had to call the agency to direct them back to complete this basic task. This lack of quality control is unacceptable. It's clear the cleaners are simply trying to do the bare minimum and leave as quickly as possible. I feel completely taken advantage of by this company. There are always additional tasks that could be done in a two-hour cleaning slot, such as cleaning blinds, window sills, or other details. Instead, they tried to leave before the agreed-upon time. My concerns were not adequately addressed by management. I would absolutely not recommend The Cleaning Authority. Their poor management, lack of quality control, and apparent disregard for customer satisfaction make them a company to avoid

They were good for seven years until they were not and then it was a horrible experience. I'm not…read moresure if it's the change in management from when I started using them or not but the integrity is just gone. I walked away after all that time when the manager refused to take any accountability for an incorrect assumption and reactionary decision she mistakenly made. So disappointing.

The Cleaning Authority came to my home on 6/28/24 to give me a quote for monthly home cleaning…read moreservices. The plan was to book an "Initial Deep Clean A" for 7/12/24 at $236. Following that would be "inital deep clean B" at $236 and then regular monthly cleanings at $186, areas cleaned would rotate. What actually happened and the service I received: 1. Told me I could see my appointment and take care of everything in the app. 2. In order to get into the app, I needed the account number. Which I had to request from them. Very little communication to set that up. I can imagine it would be very confusing for older folks, I'm 34, it was confusing for me and I'm tech savvy. 3. When the cleaners showed up to my house, the communication they had was to do a regular maintenance cleaning at $186. I said well this is the very first appointment, it's supposed to be a deep clean. They tried reaching out to their boss, supervisor, whatever, via phone. No answer. So they did the $186 cleaning as scheduled. 4. Therefore I did not receive the service I wanted and that we had planned when they sent whoever to come to my house for the quote! 5. When looking at the paper left at service, it says areas for "next rotational clean" and so this tells me I will never get my initial deep cleans. 6. The actual cleaning performed was subpar. Many missed spots, but the most glaring was all the dust left under the dresser in our master bedroom. They didn't even touch under there. Layers of dust and piles of dust bunnies / hair / pet hair that I cannot get myself and hence why I hired and was willing to pay good money for a cleaning service. Attached are screenshots of communication with this company, the original paperwork scheduling the deep clean and then the post-cleaning paper showing them giving the wrong service. Also, this company is so incompetent they never took payment information from me (customers set that up themselves in the app) before rendering service. Poor service. Poor communication. Poor quality of work. STAY AWAY AND GO WITH SOMEONE ELSE! UPDATE: The company got back to me, argued with me, try gaslighting me and then exposed and admitted even more shitty business practices. DO NOT WORK WITH THESE FOOLS.

Please stay away, they steal things! They had cleaned our office for over a year. It was average…read moreservice, staff was always changing each week. In December, they come in and didn't announce they were in the building. Letter we discovered someone had stolen about $1000 for a desk. They refused to do anything about it.

Well, I had to commit to 4 cleans. The first one was mediocre. The second was fine, not great…read more.. they did not move anything off the kitchen counter to clean, they did not put my trash in the trash can outside and trailed ice cream drippings that leaked from the garbage bag all the way through my yard to where they left the collected garbage on the side of my house. The third clean they did not take out the trash... like at all, in any room in the whole house. Surfaces were left dusty. I still don't see how their "rotation schedule" works. No area ever seems to be focused on. Tomorrow is my last scheduled clean and it is 8pm and neither the app nor the email has given me any sort of time frame window... so annoying. I can't wait to cancel this company. Waste of time and money.

Fantastic service. My home sparkles. Marilyn is awesome. She notices the little things. I highly…read morerecommend her.

Everything went well. Adele and Kristy did a wonderful job of cleaning the entire house. Extremely…read morecompetent and willing to please. Eager to show how fast and efficiently they could do the job. Marie was excellent and very eager to hear my review. Dirt Busters will be coming every two weeks. I'm a perfectionist, as is a friend of mine who also uses them and recommended them! If you don't already use them, perfect time to try them!

Don't trust this company ... I gave a bad review and they removed it multiple time. SCAM And waste…read moreof money Respond: I had your company do a one moving in cleaning a two year ago , my house still dirt after they say they were done. Just by reply, how unprofessional and rude you are.

DO NOT USE. Missed appoinments, days late, no responses, unprofessional, confirming cleanings then…read morenever showing up, calling, or texting. In response to your comment, you never texted or calls me back at all. You should verify the screen shot posted to the review before you make false claims. I found another cleaning company to take care of the job you didnt. Thank you

Black Platinum is FABULOUS. They just installed three new batteries for us. John, the owner, is…read moreincredibly knowledgeable about solar systems. He helped me through calculating the (excellent, even without subsidies) ROI of the project. Their execution was flawless--on time and on budget. Darien, the leader of the installation team, was most knowledgeable and professional. Way better than the not-to-be named folks who installed the original system. If you want solar, go to Black Platinum!

I hired Black Platinum six years ago to add solar panels to my roof. I recently was having some…read morebird problems. The birds found areas where the wire netting was back too far. I called Black Platinum and immediately Darien sent a group of workers out. They moved all the wire netting to the edge.. no charge! This is a company of honor and integrity. I highly recommend this company.

The cleaning quality was acceptable, but for the past two scheduled visits, the crew arrived…read morewithout my house key. John contacted me to ask if someone could let them in; once I was able to, but not the second time, resulting in a missed cleaning. I asked why they didn't retrieve the key and return; I received no response. I now suspect the key has been lost. I've canceled my service and requested the immediate return of my key, but have heard nothing back despite multiple calls to both John and corporate. Due to their failure to respond or return the key, I will be billing the company for the cost of changing my locks.