For Employee Appreciation Month I would love to submit my cleaners, Jen and Valerie…read more They are meticulous, pleasant and professional. They deserve this recognition! Thanks!

We have had The Cleaning Authority come every 2 weeks for several years to clean our home. They…read morealways come during a 2 hour window that is agreed on in advance. We have never had problems when we had to reschedule due to travel or medical appointments. Our regular team consists of 2 cleaners: Team #3 with Valerie and Yvonne. They mop the floors, vacuum the carpets, clean the toilets, and clean the kitchen, shower and bathrooms. They do not do windows. They make the bed, and our home is good for another two weeks. We are very happy with their service.

I have been using The Cleaning Authority for the last few months. A few things stand out with…read morerespect to their service. First, when I reached out to contract them they arrived promptly to review what my needs were in cleaning my house. They even recommended a less frequent/less expensive schedule that initially I declined. Ultimately I came to realize they were right; saving hundreds of dollars with their recommendation. Second, they are very flexible with respect the changes in cleaning plan; I just call in advance and they will change the rooms cleaned and address specific issues. They use green practices whenever possible As for the results: I am very happy, the plantation shutters, book cases, knick-knacks all are dust free; the sinks and appliances glisten. On the whole I recommend them. They are slightly more expensive than other companies but well worth the price.

This is one of those companies that needs a zero star button. I used them to clean my house before…read moreI moved in. The house was completely empty and I wanted the floors, cabinets, and kitchen to be cleaned. When I got home the floors were still dirty, used a swifter to clean the tile and it was turning the pads black. I called them to see if they could issue a refund or come back out. They told me only a manager could decide on a refund, called a couple of times, they never did anything. Claimed they sent people back out, they did not send anyone. I figure if they cant even clean a empty house, good luck if you are living in the home! I just got a flyer from this company and they claim that they are reliable, affordable, guarantee work, and thorough. I would not agree. Maybe affordable, but whats the point if the service is trash. Do yourself a favor and do not use this company.

The Cleaning Authority cleans our DC Ranch home every other week and do a good job but two weeks…read moreago Elizabeth, Jolene and Kaetlyn took charge of cleaning our home and were exceptional. It is a pleasure to find people who take pride in their work as these ladies did. We hope to see them again soon. Dr. Philip Geiger

I scheduled the Cleaning Authority to clean my vacation home. I have cameras and smart locks in the…read morehome giving me the opportunity to know when they arrived and when they left. I also can see when the cleaners were working and when they were not . After 1 hour and 37 minutes the ladies decided they were finished. I could see on the camera that they had not mopped the floor. I called the agency, and they directed the ladies to mop the floors, which they did. There is no quality control with this business, I had to be the quality control. I feel the cleaners just do the minimum to get by I would not recommend this cleaning company. There is always additional work when cleaning a house, for $120 and hour with a two hour minimum they should be working the entire time. Blinds can be cleaned, window sills, there are endless things to do to fill out the two hours. This cleaning service was a complete disappointment. I hired The Cleaning Authority to clean my vacation home, paying $240 for a two-hour minimum at $120 per hour. My home is equipped with cameras and smart locks, allowing me to monitor the cleaners' activity. At 1 hour and 37 minutes the cleaners stood by the door and discussed how long they should stand there before they leave the house. my cameras revealed they hadn't mopped the floors. I had to call the agency to direct them back to complete this basic task. This lack of quality control is unacceptable. It's clear the cleaners are simply trying to do the bare minimum and leave as quickly as possible. I feel completely taken advantage of by this company. There are always additional tasks that could be done in a two-hour cleaning slot, such as cleaning blinds, window sills, or other details. Instead, they tried to leave before the agreed-upon time. My concerns were not adequately addressed by management. I would absolutely not recommend The Cleaning Authority. Their poor management, lack of quality control, and apparent disregard for customer satisfaction make them a company to avoid

If you have ever had an expensive detailed to take to a top car show, compare this to the job that…read moreCleaning Authority does in my home. They are excellent, not a square inch goes untouched. Thank you so much, Patricia

They were good for seven years until they were not and then it was a horrible experience. I'm not…read moresure if it's the change in management from when I started using them or not but the integrity is just gone. I walked away after all that time when the manager refused to take any accountability for an incorrect assumption and reactionary decision she mistakenly made. So disappointing.

I will start by saying that I am SUPER picky when it comes to house cleaning. When I do it myself,…read moreI wash the tile on my hands and knees because I feel like it's the only way to get ALL the dirt off - so that's how crazy I am. I've had other companies/individuals clean my house and I am always frustrated because inevitably there are spots left on the shower chrome or fingerprints on the banister or some other detail that I think they should have done better. Amy and her team (with the cleaning authority) have cleaned my house 4 times now. I have them come bi-weekly. They are reliable and consistent. I am always relieved when I get home from work and she and her team have been there. They do an absolute fantastic job. They don't miss the finer details that many people overlook (like ceiling fan dust, or the front and sides of stairs carpet). I'm very glad I hired this company...it saves me the time and frustration of having to spend a portion of my precious time off cleaning the house... I just hope they always have Amy come out - I don't want to try another team because I don't think they could possibly do a better job. :)

Please stay away, they steal things! They had cleaned our office for over a year. It was average…read moreservice, staff was always changing each week. In December, they come in and didn't announce they were in the building. Letter we discovered someone had stolen about $1000 for a desk. They refused to do anything about it.

I'm proud to say we have returned to DirtBusters! a deep clean this week and our house looks…read moreamazing. Paloma and Josephine were our technicians. They came in the middle of the time window DirtBusters told us to expect them. Paloma really took the lead and was thorough in her attention to detail and communicating with Josephine. Josephine did an excellent job in our kitchen. When it was time to do the walk thru, Paloma made sure to point out all the areas which needed extra care or what was done in that particular space. Paloma was too notch and I hope to see her next cleaning. I had a question the next day and David called immediately. He was kind and very professional with his response. He was able to get Roberto to help further answers. This team rocks!

HORRIBLE!! Prior to signing up for the first initial "deep clean", I spoke with the representative…read moreand told her I did NOT want "Budget Friendly Fabuloso" (those are Fabuloso's words, not mine (CHEAP)) cleaner used in my home. The representative reassured me they do not use Fabuloso and their products were all eco-friendly. I asked if this company would use my cleaners if I did not want to use their products. I was told using my products would not be a problem if I did not like their products. The 2 technicians that showed up were on time and very polite. I have a fairly large home and this initial clean took 5 hours. The technicians showed up with Fabuloso and did not have any other sanitizing product(s). They would not use my product and the technicians used Dawn Soap, Simple Green, and Windex on EVERYTHING! I did tell them NOT to use any of their products on my granite counters and they did use my granite cleaner on the granite counters. Living in Arizona, we fight with the dust DAILY!! The technicians dusted with a feather duster. I watched the feather duster taking the dust straight to the air. When I stopped the dusting I was told they follow up the furniture with a micro-fiber to wipe up any further dust. I told them NOT to spread the dust with a feather duster and to use just the micro-fibers and WIPE the dust up. Needless to say, everything was still dusty when they left, including all my blinds. All my glass showers are streaked, all the toilets are sticky, the floors still had spots all over them and when I woke the next day and walked on the floors barefoot for about 10 min, my feet were dirty! Their "eco-friendly" product streaked my porcelain tile floors. I asked them if they would use just plain hot water and alcohol on my tile and I was told NO. (This is what professional floor company's use) I watched one of the technician's pick rugs up and put them in a pile and put them back after they vacuumed the carpets/floors. Never shaking the rugs or vacuuming the rugs themselves. After the vacuuming was completed, there were foot prints all over the carpets and they did not look like they had even been vacuumed. The ONE sofa I was allowed to have vacuumed (they only allow one without an additional fee) still had crumbs and dog hair in the cracks of the sofa. I took a wettened paper towel and wiped the 4" tile threshold to the shower after one of the showers had been "cleaned". It was filthy!! I looked at the floor to the side and behind the toilets which was still dirty. I have a large sliding back door to my home. The technician explained my door was too big for their full cleaning and he proceeded to only clean 2 of the 5 panes of glass. If I wanted the full door cleaned I would have to schedule this when I made the appointments and it would cost an additional $30, $10 per pane and I would get the 2 as part of the "normal" service. I also have a glass front door and my 2 little dogs rub their noses making marks. They NEVER even touched the (One pane of glass) front door. The other 2 back doors also have fixed glass panes in them which were never touched. Now we get to the kitchen. Dawn soap was first used on mu stainless steel appliances, when that streaked REALLY bad, they tried their Simple Green which streaked worse. I told them to just stop using their products on my appliances. When the technician first showed up, I showed them the laundry room where I have a large utility sink. I told them to help themselves to get clean hot water or anything else they may need (cleaners/ micro-fibers/paper towels, mops, whatever they may need). The buckets were filled when they first started and after the 5th hour, it was the same (now dirty and cold) water in their buckets. I could take this review even further of the HORRIFIC experience and attempt to clean. $400+ WASTED!! When I called the company back on Monday morning to tell them I was unhappy with their service, I got NO WHERE and asked to speak with a manager. I was told the manager would call me when available. This was a different representative than the initial phone call. This person just kept saying over and over again how they use eco-friendly products. When I asked him what they use for sanitizing (toilets/floors/sinks, etc) he said he would have to look that up on their product list. I'm sorry folks, but wiping something down with a micro-fiber and water is NOT cleaning!!!! Lastly, I know a lot of folks LOVE eco-friendly products (and I'm not judging this choice) but, my house did not smell clean, and was DEFINITELY NOT CLEAN. I will admit, I am VERY picky when I clean, again, WHEN I CL EAN, so I NEVER expect cleaners to clean like I do, but, I look at it as, they are at least getting some of the basics so I will follow up on little things they may miss. Other than the granite counters (they used my granite cleaner) the entire house has to be re-cleaned. WASTE OF MONEY!!!!

After my initial review, the owner, Diana, reached out to me and we had a candid discussion and she…read moreassured me that their services are guaranteed. They sent out a new team of 3 this time and the job was done in less than 2 hours, and the job was done correctly. All three members that came this time apologized that the last job wasn't to my satisfaction, even though they were not at fault. I am satisfied with this job and I am impressed by Diana's customer service skills. I plan to hire them again in the future.

Don't trust this company ... I gave a bad review and they removed it multiple time. SCAM And waste…read moreof money Respond: I had your company do a one moving in cleaning a two year ago , my house still dirt after they say they were done. Just by reply, how unprofessional and rude you are.

Best customer service in the valley, Darian helped me through my system, everything works great and…read moreI know I can count on him for great service in the future. Thanks Chris

Tried reaching out for a quote through Yelp quote system. They replied asking for my phone #. What…read morethe hell is the yelp quote system for if it's just a contact-grabbing tool? I recommend de-selecting your company from the Yelp Quote system. This is an ONLINE quote system and they're asking for my PHONE NUMBER so someone can "reach" me? What??? WOW.

The cleaning quality was acceptable, but for the past two scheduled visits, the crew arrived…read morewithout my house key. John contacted me to ask if someone could let them in; once I was able to, but not the second time, resulting in a missed cleaning. I asked why they didn't retrieve the key and return; I received no response. I now suspect the key has been lost. I've canceled my service and requested the immediate return of my key, but have heard nothing back despite multiple calls to both John and corporate. Due to their failure to respond or return the key, I will be billing the company for the cost of changing my locks.