1. Jane Williams Interiors

1. Jane Williams Interiors

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Jane Williams Interiors

5.0 (3 reviews)

Services - Jane Williams Interiors

Home interior design

Window treatment installation or replacement

Motorize existing window treatment

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West Elm

West Elm

2.8
(52 reviews)

Very disappointed with the customer service at West Elm Burbank. Staff were unhelpful, inattentive,…read moreand acted like assisting customers was an inconvenience. I was not greeted, And had to look for an employee to help me. Employee were on the computer and cell phones. For the prices they charge, I expected a much better experience. Beautiful store, but the service completely ruined it for me. Definitely not the level of professionalism you'd expect from a high end furniture store. I guess I'll just come to the store to look at items then order whatever I like on west elms website. I think the employees should take customer service training.

What could improve is customer care! Big time lack of…read morecommunication between online customer service team and in store customer service. Back in November 2025, I had ordered a bath mat online. Received the wrong item. Went to the Burbank West Elm store to return/exchange. They wouldn't nor return or exchange. Due to the order being online. However the customer service agent called online care, advised me they will be sending you a new one. Meanwhile she took back the wrong item.... I am still waiting for the proper bath mat to arrive. Every time I check the west elm app, keeps delaying the delivery process. I have called several times the store and online team and they have no idea what to do with this situation. While i have not been refunded and still waiting for a mat. What a disappointment from a high end store customer service. Very sad.

Jane Williams Interiors - interiordesign - Updated July 2026

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