Have your insurance card, or you may be forced to leave or pay out of pocket, which the…read morereceptionists pointed out could be expensive, presuming I could not afford. I have insurance. I just brought wrong card and asked for a minute to call my office and get a copy. I actually thought she was going to tell me to leave. I'm still in shock. I know I am not the first person to bring the wrong card, she made feel like I was trying to steal from them. Wow!

For annual skin body scans, they bill it to insurance as an office visit vs preventive care which…read morecauses most patient to have to pay out of pocket expenses instead of being fully covered by insurance. Another example of why healthcare is not affordable in the US. Instead of prioritizing the importance of encouraging patients to care about skin health, they choose an option to gain more money from the system. I will not be returning.

Thank you so much for the professionalism Dr Elizabeth provides…read more Her and her staff are so knowledgeable and friendly! Thank again. Peggy

I am awaiting a call back to set an appointment. If it's anything like the other Dermatologists…read moreI've tried to contact, (their offices close @ four Pm). I'll just keep searching. This group @ least takes a message when they are out!

I want to state upfront that this review is not a reflection of Dr. Sheth. He is easily a…read more5/5--thorough, supportive, and exceptional at delivering care. Unfortunately, the office staff and administrative operations are the absolute worst I have ever encountered. For a clinic treating patients in severe pain, the complete lack of empathy, basic courtesy, and organization is defeating. Front Desk & Customer Service: The reception staff is unwelcoming and hostile. Basic greetings are non-existent, emails and voicemails go unreturned for days, and simple tasks like scheduling routinely take multiple phone calls. Billing & Administrative Errors: During my most recent visit, I was confronted with a sudden clerical error regarding my insurance--which has been on file for months. Instead of attempting to resolve it, the staff member flatly told me I had to either pay out-of-pocket or pay a cancellation fee, showing zero willingness to problem-solve. I was there in severe pain for infected sutures and significant ulcerations, not cosmetic procedures. Fortunately, the office manager stepped in to resolve the issue so I could be seen. Clinical Miscommunication & Patient Safety: This is not an isolated incident. I have run out of necessary medications multiple times due to staff oversight. On one occasion, I had to repeatedly fight to get a prescription for Prednisone filled because a Medical Assistant failed to carry out Dr. Sheth's explicit notes, ultimately requiring the doctor to be contacted while out of the office to correct the mistake. While Dr. Sheth is a fantastic physician, a doctor can only be as effective as the team supporting them. If you are seeking routine or cosmetic care, this office might suffice. However, for patients dealing with chronic pain or serious medical conditions, the standard of care provided by the support staff is unacceptable. The management needs to hold this staff accountable and enforce basic standards of patient care and compassion.

Office staff is sadly very rude and combative. Had a simple question on billing and they were very…read morehostile

I have eczema and was looking for a dermatologist near my home. I read the reviews on google and on…read moreYelp and impressed that I called asking if they accept new patients. They were able to get me in a couple of weeks. I didn't have to wait long. There is a $25.00 fee for new patients (non refundable) which I understand incase of no shows. They sent me a questionnaire and health info information to fill out online so I didn't have to do it at the office. Very easy and quick. This place is pretty big, not only do they do dermatology, it's also a place they do Botox and other cosmetic procedures. It's so clean and the staff is attentive/ super friendly. My dermatologist was Emi Dougherty, CNP - Certified Nurse Practitioner. She was very patient and answered all my questions. They prescribed me Opzelura cream for my eczema. It's worker so far and I scheduled another appointment for follow up and skin test. Overall I am satisfied with my visit and recommend coming here.

First of all, the vibes and decor are immaculate. Second, the business is woman owned…read more Third, the care is efficient and effective. Cannot say enough good things about Mona!!

Two of my three previous appointments with The Dermatology Group were canceled by this…read moreestablishment. For my next appointment, I arrived 12 minutes late because of road work and heavy rain in the area, and I was told I would have to reschedule the appointment because of a strict 10-minute limit. Does not seem fair to me. I won't be back.

Beware, they will tell you that they take your insurance but neglect to tell you that each doctor…read moremay or may not accept your insurance and you won't find out until you get an enormous bill in the mail. Fraudulent practices.

Saw Dr Diab for the treatment of skin cancer, and I can't say enough good things about him!! He is…read morevery caring, listens to you and takes his time. He surgically removed the area of skin cancer and reassured me that all would be well. His staff is very professional as well. He came highly recommended by my oncologist and I would absolutely recommend him to anyone.

I saw Dr Diab…read more First of all, do not let the scheduler experience convince you to go somewhere else. She tried to tell me I had to make separate appts for each issue. The waiting room was crowded, but staff is very nice. The doctor went through all my concerns and was very calm and thorough. My issues warranted medication, and for each he told me when I should see results by, and to reschedule if I didn't. He asked additional history questions to assure there couldn't be any other causes. When I realized a medication was not called in and I was missing some notes I called the office. The doctor called me back personally, called in the missing medication, and clarified anything my notes were lacking. He also apologized for the error. And again, asked if there was anything else. Amazing!

I was supposed to have an appointment on 5/12/25. When I was three minutes away, I was called that…read morethe practitioner was at an emergency. They asked if I could come in later, gave me a time, I said sure. I grabbed coffee, then headed over when they called me later. However, once I got there and filled out paperwork I was told we would have to reschedule, fine. They made an appointment with me, for 5/19/25 at 1:30. I showed up, and they told me they had no record of the appointment, that was made in house. The same girl was there both times. She asked me to sit, and called. I heard her giggling on the phone and then she called me back and said they'd have to reschedule, again. I told them I wasn't interested and left. When your job is to schedule things, you should probably do it properly. People drive out of their way, and build schedules around appointments, and should be treated with respect. Practitioners may be nice, but I would have no idea.

If I could take my 1 star away I would! Poorly run office, took my mother there to see the nurse…read morepractitioner (couldn't get in to see the doctor), so everything is run through the NP. Did a biopsy of area, came back cancer, scheduled well over 6 months for the surgeon, Dr. Kirkwood, to perform the surgery, was called the DAY BEFORE the scheduled surgery , that the doctor no longer is taking mom's insurance and I will need to find someone else.!! Just the level of insensitivity to time and care. Will find someone better, but just wanted to make other poor patients aware!

Dr Palmer was very dismissive. the visit was the worst Dr appt I have ever experienced. He was…read moreshort with his diagnosis, and disregarded any input of background of complications. I would never recommend seeing him for any reason.

Very good doctor with excellent service. The doctor gives great advice and never recommends to…read moremuch. You will never look over done just natural, they advice just the right amount of whatever you decide to do. The staff is extremely friendly and helpful with whatever your needs are! Try them and you will not regret it, I moved out of state but I fly back just to go to their office.

I've never been treated so rudely by a dr. Asked him questions about the much bigger than expected…read morescar and he refused to listen or discuss my concerns. "I'm ending this appointment now" please find someone else.

Some background so you can weigh my review. I have been treated for skin cancer by different…read moredermatologists in the District of Columbia (1 navy Doctors), Virginia (2 army Doctors), Maryland (2 civilian Doctors), and Cincinnati, OH (2 civilian Doctors). I left the last two Cincinnati Doctors because of poor screening with the first and poor billing practices with the second. I met with Dr. Brown for the first time in October of 2022. The nurse (her name escapes me) was professional and administered local anesthetic virtually painlessly. Dr. Brown seemed professional, and compassionate. She completed a full body check, froze some sites and took one biopsy. The administrative staff I have spoken with and met are pleasant and professional.