I recently had to trade my vehicle in and get a different one. I had never had to do this on my own…read morebefore and Josh Abel and Chase Johnson were so amazing!!They walked me through everything and were so patient with me and calmed me down and made things not so scary!! Thank you so much Josh and Chase!!

It always satisfying to deal with Tristan and Zack! Love my Tundra! See you soon for Robin's car.read more

My girlfriend and I received help from both Tina and Nick, and they were incredible! I was very…read morehonest with them about us not knowing too much about cars, but I had some skepticism about some pricing and other options. I asked them multiple questions (often belaboring a point) and they remained calm, respectful, and helpful. Would gladly come back here in the future and recommend it to my friends. Interior was, the diagnostic report was extensive and highly detailed, with quotes for all recommended service. Tina made it a point to mention that all information in the report is intended to be for the consumers benefit, and that just because it is included doesn't necessarily indicate a replacement is needed immediately, but rather that it outlines something within the car isn't working as intended. I appreciated her openness. Great place!

Do not take your vehicle here. They will charge you thousands of dollars and leave your car in the…read moreexact same broken, unsafe condition with no resolution. My car entered Don's Auto Center on January with a stalling issue. It is now June, and after they charged me $2,529.47 and installed three separate fuel pumps, my vehicle is in the exact same inoperable state it was in five months ago. They were about to install a fourth consecutive pump onto the car rather than admitting they couldn't properly diagnose the underlying issue. Enough is Enough. Their business practices are completely untrustworthy. On one of the stalling occasion, my check engine light came back on immediately after a "repair." I scanned it myself and found the exact same fuel pump codes. When I brought it back, the technician pulled up a circuit code and explicitly asked the manager, Joe, if he should clear the code (turn the check engine light off.) Joe told him yes. They completely gaslit me, claiming the light was just because my gas was low. I left, filled the tank, and the car violently stalled out in 4:00 PM traffic less than 20 minutes later, leaving me stranded and shaking while cars honked and swerved to avoid hitting me. As a woman, dealing with this establishment has been a nightmare. The gaslighting, the flat out dishonesty, the lack of responses when emailing or texting when I'm just trying to figure out what's going on with your vehicle is unsettling. How many fuel pumps should I allow them to put on my car? This fourth fuel pump was the last one in the world and then they were obsolete as what I was told. I asked them OK so if this one doesn't work then what? They said to take it up with GM dealer. Instead or admitting they were stumped and offering a refund, the General Manager, Ricky, officially banned me from the property, canceled my warranty, and refused to pay for a $105 out-of-pocket towing fee caused directly by their failed repair. When I safely removed my property from their lot and attempted to voice my experience, the GM immediately sent me aggressive legal threats via email to intimidate me into silence. I am refusing to be bullied. They took $2,529.47 of my money for a repair they could not successfully complete. Avoid this shop at all costs unless you want your time wasted, your money taken, and your safety put at risk. Everything I've said, I have actual proof and receipts of. If they respond in any kind of way to try to discredit it what I'm saying it's all a lie.

What a great place!! I have been going here since they opened over 30 years ago! I could write a…read morereally long review about how great they are, and it would be the absolute truth! So I'll make it short and just say you need to start coming here with your vehicle. They absolutely will tell you the truth about what needs to be done, or what can wait.

My new NAPA truck radiator failed on a cross-country trip and discharged all the engine oil. This…read morewas one of the shops recommended by NAPA road service. Several other shops were too busy to help. Kyle got me in immediately, diagnosed the problem and repaired it. The price was slightly high for comparable work, however, it was an emergency for me and it did lower my stress level by notches! All in all it was fair and competent. Thanks to the courteous team.

I bought a used car and took it to this mechanic to get it checked out, they did a great job and…read morehad excellent customer service! Definitely would recommend!

It's INCREDIBLY unfortunate that this location has changed management…read more I was going to type a lot more but then thought... what's the point? Let's just say that we miss Marcus. He was fair with pricing and GREAT at customer service. Does anyone know if good, fair priced auto repair shop?

Great place, super nice woman behind the front desk, not a bad price either. I didn't know what was…read morewrong with my car, it just wouldn't start sometimes. Me and some guys were trying to figure out what the issue was for almost two weeks. They had it for two days, got the problem figured out, got my starter relay replaced the next day, and fixed my window buttons without even charging me for them. As long as I live in Lawrence, I'm taking my car here whenever I need a fix. 100% recommend!

Dale and Ron's always friendly and fair. They diagnosed an engine problem and informed me that the…read moremanufacturer was conducting a campaign to replace the engine for free. I contacted my car dealer and they confirmed. THANKS TO DALE AND RON'S I RECEIVED A NEW ENGINE FOR FREE.

TERRIBLE CUSTOMER SERVICE!! Due to an accident, I needed my passenger door replaced. I took my car…read moreto Ussery for the repair. I was sitting one foot from the owner, as he spoke with his "parts" man, inquiring whether or not he had a door. The parts man said he had a door. BUT...I had to wait FOUR DAYS before I could pick up my vehicle, with no explanation for the delay. In the meantime, I was forced to rent a car. I was charged $950 for a used door!! Combined with my rental car charge, I wound up paying almost $2000. There was absolutely no reason for my having to wait so long to have my door to be replaced, and I DEFINITELY question why I was charged so much for a used door!

Eric, does an amazing job. I have used Ussery's for more than 30 years and I have always driven…read moreaway 100% satified.

I had some significant wind noise come in through a door on my car. The dealership expected $1500+…read moreto replace the interior components. I called Hite collision, expecting to get an expensive estimate. Instead the employee performed a quick door alignment check, adjusted the door, and sent us on our way in less than 15 minutes. He would not accept payment. They had a wonderful dog there. This place takes good care of their customers. I intend to take all my cars there in the future.

When you need your car worked on, you want it to be prompt, done right, and you want to be…read morecommunicated with well. Hite did all of that and helped us get back on the road quickly. I would 100% return to this business if I ever had to, and I recommend you all use them as well! Can't go wrong with good customer service and knowledgable auto repair with fair prices.

Always a great service at a fair price. They take care of all of our vehicles car, truck and RV.read more

Great place!!!! I called and was able to come in the same day within the hour. I only waited for a…read morefew minutes for them to be incredibly honest with me by telling me I actually didn't need any work done. I appreciated that so much since I know nothing of cars and could've easily been persuaded. The staff is also very friendly and helpful. I will be going here for any and every car trouble I have from now on.