Rare that I re-review anyone on Yelp, but my last review I marveled at how could a business so…read moremundane as an auto body shop get you all excited about service and return for your dollar? After all, any time you're coming to one of these places it's never for a good reason, right? These places should be busting with people complaining. But no. Once again the folks that run Steve's stand out head and shoulders above other businesses in basic service, friendliness, holding up their promises. Shoot, they even gave me a ride to a coffee shop to wait while the work was being done--it was 2 blocks away but icy and they insisted. Wait... maybe I should go give the coffee shop it's 200th review on the quality of their latte art and those few crumbs someone dropped on the floor. Ya think? Nah, screw that. What's left to say? As I walked out the door actually enjoying spending $200 on a replaced side mirror and all the bells and whistles that go with it I said, "OK, see you next time I screw something up or someone runs into me." There are far worse experiences. Steve's will never be one of them.

My wife brought her Volvo there to replace the damaged right side view mirror front cover They…read moredid it. But about a month later, the cover simply fell off and was never found. Steve's Auto claims to provide a one year warranty on their service, so of course we brought her car back to have them replace the missing right mirror front cover, which they had clearly improperly installed (In conversation with my wife, Steve said he saw no other damage that could account for the cover coming off). We left the car there for a couple of hours and returned to be told that my wife was being charged for another right side mirror front cover. I was horrified. I could hardly believe my ears. This is the kind of behavior that gives auto service shops a bad name.

I had some significant wind noise come in through a door on my car. The dealership expected $1500+…read moreto replace the interior components. I called Hite collision, expecting to get an expensive estimate. Instead the employee performed a quick door alignment check, adjusted the door, and sent us on our way in less than 15 minutes. He would not accept payment. They had a wonderful dog there. This place takes good care of their customers. I intend to take all my cars there in the future.

Many thanks to Dave, Mark, Chad and everyone who repaired my VW. I could not be happier…read more Recommend Hite Collision Repair without hesitation. Sheila M. Enjoy Gunner

Had my truck repaired at CarStar Lawrence due to a deer hit. After waiting 3 weeks to get it in,…read moregot it back and the paint did not match. The technician at the shop agreed. Scheduled a repaint. Got it back and there was no difference. The repair had not been repainted.

I will pay to go to bodywork school so I can do my own repairs before I ever take my car back to…read morethis place. Their " phone boy" David kept jerking me around on dates and delays, and was the opposite of professional. I don't know whose son he is, but management would be smart to address his attitude before it turns another customer away. As for the quality of the work, three out of five at best. And not timely at all

Fast, HONEST service at a fraction of the cost of nearby competitors. I dropped my van off at 9 AM…read morewith several needed repairs (spark plugs, coil replacement, valve adjustment, sensor replacements, oil seep and more) and it was finished by Noon the same day. I saved tons of money and time by having my work done here. He quoted an honest hourly rate and stood by it. This was my first experience here and I will be back for any other auto work I need from now on.

Best Auto Repair Shop in Kansas! Quality of service was exceptional!!! I recommend this place to…read moreanyone. I would definitely request auto repair service from this place again!!! James is the best! - Claudine, Virginia

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

My daughter had recently busted her liftgate panel on her 2015 Forester. We came in for an estimate…read moreand he gave us a GREAT DEAL! We couldn't have been happier after the panel was finished and put back on the car. We will definitely be back for any future needs. Thank you very much Tim & crew!

Very satisfied with the work done on my 1984 Mercedes. Paint looks brand new. They did a good job…read morewith the white paint and a black undercoating for rust protection. They were honest and told me about any trouble spots they noticed on the car while they were working on it.

Overall, they did a wonderful job with the body work! I do recommend them in that regard…read more My one concern, however, is with their removal of my Pride magnet from the trunk of my car during my car's stay at their facility. Briggs was replacing my passenger side door, yet somehow on the trunk of my car near my license plate, one of my five magnets was removed. Only the "Love is Love" Pride magnet was removed. I had four other magnets depicting various messages that were left on my car, including one that said "Kindness Matters" etc. One would think that if Briggs had to take off all of the decor from the trunk of my car for the purposes of the body work, that they would have removed everything, not just the Pride magnet. This magnet was removed and placed on the driver's side seat in my car, which I found when getting into my car after picking it up once the body work was completed. Perhaps this is simply an oversight on their behalf; however, given the 'political' nature of the magnet that was removed, it makes me a bit weary of the underlying business practices of Briggs. I'd love a response from the business explaining these actions, and am willing to change my review if this was simply an oversight or mistake on my behalf.

They flat out Lie!!! Had our car for 3 months and absolutely no communication! I would call every…read moreweek or two and was told lies. Said it's right on schedule and just waiting on a few parts. After 3 months of the same stuff I called and they said it's in line for paint should be done by that wed. Well I waited till Monday to call because they never called. Was told it was delayed because of bad weather there painter called in. So another week and nothing! So as I drive up there I called and was on the phone with them as I pulled in to see our car still sitting there completely never even touched or anything!!!!!!! The guys face turned white when I slammed open the door and said I dare you to lie to my face!!!!! Where the hell are my keys!!!! I had it towed to a reputable place in Lawrence that got it taken care of within a month. Stay away from these crooks!!!!!!!!!!

Very long-time customer of this business, pre-dating the change in current ownership by a good 25…read moreyears. That change turned out to be a good thing, mostly for their staff, I find out, but that's a story I won't be telling. My feelings for this Honda dealers is this: I implicitly trust their service department, have known a number of them by name over the years, still do and they know me by name when I call. We're a three car family, all Hondas, so if there was any doubt, I'd be on to another brand in a heartbeat. They are brutally honest and true and have never failed me. Today's visit, I'm delighted to find a brand new facility that's been updated to modern times with things in the customer reception area like, oh, those modern conveniences like plug-ins for laptops and phones, USB ports, and of course the requisite coffee and free water bar, big screen TV, comfy chairs and tables of different sizes and heights and most importantly these days, plenty of room between yourself and others. Other changes, a larger lot, the entire old building razed and a new one built behind it in its place. A much nicer show room and plenty of places to meet privately for when the time comes to buy something. I made the mistake of buying one of my Hondas for a family member from a dealer in Olathe. Huge mistake. What happened there would not have happened here, and never has. Why I stick with these folks. Oh, and the wi-fi I'm using to craft this, lightning fast, no disruptions. Imagine that. So yea, maybe rating a car dealership isn't as cool as the new espresso joint or the latest new taqueria, but this place has always worked exceptionally well for me and I'm sticking with them.

Great experience, timely repair. I was driving through the area and they were able to fit me in.read more