My daughters car was damaged by a rear end hit . She asked me the procedure to get it done as it…read moredidn't look bad. But I told her that underneath is the were the issue is as the bumper hides the damage anyway I went on line looking for a place closer to her house. And found Dales. The reviews were really good. So i told her to give them a try . She did and had a great experience and they found all sort of stuff that need to be repaired/replaced . The timing, scheduling, communication all was great. Thank You Dales. For treating my daughter with respect and giving her a great service and final product.

A tree branch fell on my car. It took off the mirror, dented the panel between the door and…read morewindshield and dented the hood. They worked seamlessly with State Farm. They even got it done early. It looks as good as new!

This was one of the best car repair experiences I've had. The associates are incredibly nice and…read morethey even have a complimentary shuttle service. They did the repair very quickly and kept me up to date on status and didn't try to upsarge me a bunch of stuff I didn't need which was a welcome relief. They even had homemade cookies when I went to pick up my car. The price was very competitive compared to other places as well Great people!, Great service and highly recommended.

I don't even know where to start... I had an appointment…read moreset for Tuesday. I was getting my transmission serviced. I dropped the vehicle off in the morning as agreed. They made sure they had all my information. As you can see in the screenshot they texted me to confirm my appointment. My first clue should have been when the lady behind me was greeted and assisted before me, I realized we were not probably getting the same service but I thought that the man assisting people was rude for not acknowledging me at all, even after we had eye contact. We agreed that my wife and I would not be waiting, and would pick it up in the afternoon. When I got the quote they said a couple of hours. So at around 5:00 I called to see if the service was complete. I was then informed that my vehicle was on the ticket for tomorrow. I completely understand that things come up and life happens, and that my vehicle was not an emergency, or broke down. I was just dumbfounded that they didn't reach out to me in any way! I told the person I spoke to on the phone that I was on my way to retrieve my vehicle. When we got there I went in and spoke with a lady about getting my vehicle. I expressed my disappointment, frustration, and confusion. I did lose my cool and used profanity at the very end of our conversation. I had apologized for my attitude and said may I have my keys please. She agreed with my frustration and then told me my vehicle was being pulled up for me. That's when I freaked out, why in the world would you have to get in my vehicle, adjust settings for YOUR COMFORT, and roll down the windows and move the mirror, just to move the f***ing vehicle literally like a parking space! I just couldn't believe you can't do the service when agreed on, not contact me in any manner saying, Hey we are keeping YOUR vehicle longer, and then act like you are doing me some kind of favor by moving it! Get the f**k out of my vehicle. Needless to say, we did not get anything done to our vehicle at this location, but we did waste time, and effort. Thanks for nothing but frustration! I would a negative number if possible!!

Cant say enough good things about this place and their customer service. We brought my daughter's…read morecar in because she smashed in the passenger door handle and we couldn't open the door anymore. They were able to get the door open and gave us very reasonable options for repair. We chose not to fix the door and they didn't charge us a dime. Fantastic customer service! 10 out of 10.

Don's did an excellent job. From the second I called to set…read moreup an appointment for a quote to the time I picked it up after the service, I was greeted with nothing but kindness professionalism. They did a great job and finished in a timely manner. They also kept me in the know while working on my vehicle with updated phone calls throughout the entire time they were working on my car. I highly recommend Don's for their friendliness and their reasonable prices. I did not go through my insurance company for this repair and I found it reasonably priced for the work done.

After my car was rammed on I-35 I brought my car here to be repaired. I got a new bumper and a…read moregiant scratched buffed out of the tailgate of my 2016 Ford escape. I will say it now looks like it never even happened. I can't speak for the price as insurance paid for it but I can speak for the quality and service which are both very good. And you can't beat the free pop and snacks in the waiting room. I really wish more places did that.

They kept me informed with every step my car went through. Best communication I have ever received…read morefrom a company. I will recommend them to all my friends should they need their car repaired

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

I've been going to this mechanic for years, and my wife's family has trusted him long before that,…read moreand for good reason. He's the kind of mechanic you hope you find but rarely do. Straightforward, fair, and honest. No games, no upselling, no "mystery problems" suddenly showing up out of nowhere. He explains what's actually going on with your vehicle and fixes it right the first time. Pricing is more than fair, especially considering the quality of work. You leave knowing you weren't taken advantage of, and in today's world, that's worth a lot. Whether it's routine maintenance or something more serious, he takes care of you like family. Hard to find someone this trustworthy in the business, and I won't take my vehicles anywhere else.

Honest is the truth. The guys wont up-sell you on anything unecessary ever. Been using them for my…read morebusiness/personal vehicles since around 2020 with no issues. They're very upfront, honest, and affordable in my opinion. Turn around time is usually pretty good even though they always seem to be very busy. Skip the dealer if you can and go here.

Nathan's was quick to respond to my inquiries and quoted a great price to mount a set of tires for…read moreme. They offered plenty of appointment times to meet my busy schedule.

From the owner: nuestro personal siempre está disponible para responder preguntas y brindarle la ayuda que necesitaread more