We've now purchased two vehicles from Crown Toyota (a Sienna in 2025, and a Rav 4 in 2020), and I have to say that overall I'm pleased with the process of buying a car from this dealership. In 2020 we stopped in on our way to Manhattan with the hopes of purchasing a Rav 4 and walked out with what we were looking for. It of course took a while, but overall it was a smooth process and we didn't feel overly pressured. Now, this year, we had our older car totalled after being rear ended in the fall and after a lengthy insurance claim finally were ready to buy a new car this winter. With two kids in tow now a mini van seemed like the right fit and we settled on the Sienna. Only problem? There seems to be a Sienna shortage all over town. I called every single Toyota dealership in the KC metro, got on the waiting list for one of them, and the others either never responded to me, lied to me about their inventory to get me to purchase something I didn't want, or nearly laughed at me for even asking if they had any in stock. I was honestly pretty taken aback by how unprofessional and disinterested in my business the other dealerships were. Now, enter Crown Toyota who when I filled out an online form, a salesperson called me, and respectfully talked me through the shortage of Siennas, the wait, realistically what I was in for in terms of timeline, and was kind, courteous, and friendly throughout the whole process. Honestly, it's a small thing, but having Charlie call me and follow up with me made me feel like they wanted my business and actually cared about if I ended up with a vehicle that was excited about driving. After that phone call I stayed on the waiting list with another dealership just in case, but I was already pretty sold on working with Crown. After that he was in touch with their next shipment and what was available, we chatted about the one that was most attractive to us, reserved it over the phone, and then came in to finalize things when it arrived. I won't say it was a perfect experience, as there were a few hiccups when we went to pick it up in terms of the young man working that couldn't help us and seemed confused, and the complicated nature of having to have my husband sign electronically since he couldn't come with me, BUT it's still a five star experience because everyone that we worked with here was so nice, so supportive, and great at talking me through all the options. Charlie even followed up a week later to make sure I didn't have any questions and followed up a few more times to make sure the titled arrived, and that we were satisfied. I'm only in my thirties but maybe I'm more old school than I think when I say that I really value this level of customer service when making such a big purchase, and despite Lawrence being a bit further away I'm inclined to always reach out to Crown Toyota when I'm in the market for a new car. read more

Crown Toyota - Car Dealers Near Me - Lawrence, Kansas

We had no intention of buying a vehicle, only seeing options. But we met Bud Stagg who offered us a very fair price and now we have a great new vehicle in our driveway. Thanks Bud we love our Toyota Tacoma! read more

We were driving from Chicago to Colorado to take my son to school when the AC went out in his 4Runner. With just an overnight stop planned to stay with my daughter who lives in Lawrence, I called Cody in desperation. Cody not only got us in, his team had the AC fixed by 9:00 am to get us back on the road in comfort!! Unbelievable to find this level of service these days!!! read more

Crown Toyota performed my 10,000 mile Toyota care on my 2025 Camry in November 2025. They told me there wasn't any issues and sent me out the door. I just completed my 15,000 mile service with another dealership that found 2 chopped tires that were so bad they were considered unsafe and had to be replaced. How does that happen in less than 5,000? I reached out to Crown asking for their alignment results from performing the 10,000 mile service. I was informed by the manager that their system didn't get a good scan on my license plate so they don't have the alignment information. They only have the scan the same machine got for the tire depth of 6/32" tread life on all tires. The alignment wasn't ever checked they only went by tire tread depth? The alignment is part of their multi point inspection they perform, that wasn't completed. Now with less than 15,000 miles on the vehicle I have had to replace 2 tires and pay for an alignment that could have been caught and corrected if the alignment check had been done. Disappointed is an understatement. read more

Don't buy a car from them. Once they found out that I had purchased my car from Legends in Kansas City, they did shoddy work on my 5,000-mile checkup and would not answer any maintenance questions over the phone, and required me to schedule a repair appointment. read more

Amazing service!!! True professionals and made buying a car effortless!!! Thanks Tristan!!!

I was looking nationally for a Rav4 Adventure. A friend advised I contact Crown Toyota in Lawrence after her great experiences. Let me tell you ! She was spot on! I have attached the business card of Colton Wiley at Crown Toyota in Lawrence. He is amazing ! I ended up purchasing a vehicle elsewhere just due to availability. However, I felt compelled to write this review because Colton spent a tremendous amount of time and phone calls assisting me in finding the right vehicle at the right price and with the right history. He went above and beyond eventhough he was not guaranteed a commission or sale. If you ever pursue a purchase from Crown Toyota you should reach out to Colton!! He genuinely cares about finding the right car for your needs! Such a great person and Salesman! Thank you Colton for all your help!! read more

Crown Toyota - Business card - Car Dealers Near Me - Lawrence, Kansas

I decided what car I wanted, but finding it wasn't easy. Most of new mid-priced cars are rolling off of the assembly line right into someone's driveway right now. Dealers are encouraging buyers to put a deposit on a car already ordered or to spec one out for their next order, waiting a few days to a few months for their new ride to arrive. Websites show pictures of cars that are in all different stages of build (ordered, in-transit, and sale pending). Buyers like me click around websites and then if they have it, call to determine status. I called five Toyota dealers in my area before I talked to Joe Higgins at Crown Toyota of Lawrence. Over the phone and by text, we confirmed that had was a car ordered that was exactly what I wanted. After I paid my deposit, I just had to wait for the car to arrive. The car arrived right on time. We drove out to Lawrence at 3pm and I drove it home two hours later. Joe was efficient and effective in going over the features and getting us on the road. Adam, in financing, made sure we got the best rate possible. All in all it was a smooth process that just required a few extra miles on the road. read more

Crown Toyota - Car Dealers Near Me - Lawrence, Kansas

Our 3 year lease was one month away on our 2022 Toyota Corolla and had received an email giving $1000.00 off on a 2024. Called for an appointment with Tristan Bland. Met with Tristan 3 days later at 1:00 PM. Checked over my car gave me some numbers, looked at his computer and told me a Corolla Cross was just unloaded off the transport last night. Went out looked at it and told him to give me the numbers. Two hours later we sealed the deal and drove it off the lot at 5:00 PM after detailing and signing lease papers. Very efficient. All personal is very friendly. Have been dealing with same Toyota business for approximately 20 years. Contact any sales person. You won't be disappointed. read more

Just to start off, Jude the Sales and Leasing Consultant who spent an hour and half with, was one of the most knowledgeable, respectful and positive salespeople I've worked with. However, the 1 star review is due to incredibly poor communication on their part during negotiating price. I had already decided I was going to accept their first counter, but decided to push for the $500 service fee since the car was under 35,000 miles and single owner, so not likely to run into anything during the inspection. So Jude comes back from talking with his manager a second time, and their second offer is $1,500 higher than the original counter. I couldn't believe the audacity to return with a higher number than his original price. That's not quite how sales work, and the whole managing expectations thing lol. So if you want a dealership that will haggle you into higher prices, these managers are your guys! read more

My experience at Crown with Stephanie was great! I was encouraged to drive the vehicles I was choosing from as many times as I wanted to. I sat at the corner table writing a pro vs pro list and did not feel pressured to make my decision immediately. Just exactly what I needed! I love my new Grand Highlander! read more

The best Toyota dealership in the Nation. Outstanding service and Tristan Bland is an exceptional salesman. Tristain goes above and beyond to insure the customer is completely satisfied with their purchase. If you want Quality and Outstanding service, go to Crown Toyota of Lawrence! read more

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I worked with Stephanie Smith on a trade and she made it super easy and efficient. She was friendly and very genuine in all interactions. Overall the environment and friendliness at Crown was great. I look forward to working with them more in the future. read more

For Wednesday Feb 2. 2022 visit. KILE, was my salesman. Top notch From the time I selected the vehicle to test drive, to the time I arrived at dealership (1 hour drive for me) Everything was in place and ready. Great job by Kile, Sales Manager and Finance Manager. Crunched numbers Made a deal, and completed the purchase transaction. GREAT DEALERSHIP Well worth my drive read more

Crown Toyota - 2020 pre-owned Toyota Tacoma - Car Dealers Near Me - Lawrence, Kansas

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The worst ever. I had my vehicle towed there with the understanding it would be two weeks before an estimate, week three, I'm next in line. Week four our technician problem was a disaster. Can't believe the place is in business. read more

We just bought a new Venza from Crown Toyota. Myk was our salesman, he communicated well with us, as our car was being built. He gave us options in a non-high pressure manner. This is the second vehicle we have purchased from Crown & our son has also bought 2 vehicles from them. Crown is a family oriented business & we will continue purchasing vehicles from them. read more

I bought a new Corolla Cross from Crown about one year ago. They are a great dealership. They are one of the few dealerships in Lawrence KS that does not charge you over a thousand dollars or more in fees during the purchase process. The purchase experience was hassle free without the usual pressures. Lastly, I have been back to the service dept for 2 maint visits, very professional and trustworthy. Crown will be my choice for my next new car down the road. read more

Back in a Toyota! I bought my son's Honda here in 2016 and it's still serving him well. Recently I met Tristan and am now extremely happy in my new to me used car. I can't say enough about Tristan. Tristan listens, is honest, and does more than connect you with what you're asking for, he can also suggest what you might need without pushing. The non-pushing part cannot be emphasized enough. I know many people dread their next car purchase due to the experience of being sold some thing. My advice is to do your research before you go in, ask for Tristan, and get a reliable vehicle with local service. read more

I bought my used 2014 F-150 from here a few months ago. I payed in cash and they had no problem with that. They were flexible with the price and I got a fair deal. I was impressed as well with their thorough vehicle Inspection process and the friendliness of my sales rep. I was unimpressed with the manners of the man who seemed to be the manager on the floor. Each time that I had an interaction with him, he was cold and borderline rude with his responses. I was also told on the day that I purchased my truck that "it should only be a few minutes and we'll get right to you.". I waited on the financial department for 3.5 hours. Overall I got a great truck for a great price. I wish that they sold more used fords though! read more

Recently purchased a 2020 Toyota Tacoma TRD Sport from Crown Toyota in Lawrence. Discovered them after researching available inventory across several different states. The communication process was performed entirely over e-mail/phone with Pete, as I am located 2.5 hours away. Simple and straightforward, the buying process was what car buying should be for consumers making such a large investment. After arriving at the dealership the following day, my new vehicle was already tagged and ready for me to drive home. Kristen wrapped up the purchase with all the signatures required. No hidden fees or upselling from this dealership. Would highly recommend for anyone looking for a Toyota (or Volkswagen). read more

Crown Toyota - Car Dealers Near Me - Lawrence, Kansas

Great help from Brandon and great experience overall. Would highly recommend! Got us in and out very quick and very happy with my vehicle!

We worked with both Matt Stephens and Jeromy Douglass. Both were knowledgeable, helpful, "straight shooters" who were also friendly and personable. We never felt any pressure to "close a deal." We were very pleased with our experience at Crown and with these two salesmen. read more

While buying a car is never one of my favorite things to do, Crown Toyota and its sales staff made it pleasant. While I had to wait eight months to get my vehicle, due to long waiting times from Supply chain issues, It has been well worth my wait. My RAV4 is just a vehicle I wanted. Van and the other sales staff kept me up-to-date on the status of my order with checking in with me regularly. Van has continued to be helpful as I've had a few questions about my vehicle. I would highly recommend Crown Toyota and plan to continue to go there for servicing my vehicle. read more

My family restores classic cars, so I learned early in the garage that gently used cars known to reach advanced age and high mileage relatively fuss free are the way to go--if you like to use your money mindfully. When it was time for a new Jeep, I went to Crown Automotive Group in Lawrence, which had listed a Jeep Wrangler with 60K miles at a decent price. I'd largely sold myself via the vehicle's online listing before going to the lot for a test drive, so I dreaded the obligatory lengthy sales pitch, painstaking negotiations, and paperwork that are the hallmarks of traditional auto sales. I had seriously considered purchasing a vehicle off the Web--sight unseen, no test drive. Enter Customer Service Rep David Wiglesworth at Crown. David met me at the door and quickly began proving that a car sales lot does not have to be listed along with the dentist's office among your least favorite places to be. Pleasant, polite, positive, and attentive, Wiglesworth was more apt to listen than pursue a pre-packaged sales agenda, so I knew I'd found the right guy. He knew Jeeps, he came to understand me and my needs fast, and he facilitated price negotiations compassionately and promptly like a pro. While I completed financing paperwork with accounting, he prepped the car and had it ready for me to drive home. Plus, he left me with the assurance that if I developed any questions about the vehicle and its use over the next few weeks I should call him without hesitation. My thanks to Crown and David Wiglesworth for blowing my used-car-sales preconceptions. If purchasing a car can be accomplished this pleasantly, I might be tempted to buy another new-to-me used vehicle before my new Jeep reaches the 350K-mile mark! read more

Crown Toyota - Car Dealers Near Me - Lawrence, Kansas

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Cannot recommend Crown highly enough. I have purchased three cars from them and will always be a customer. They treat me with respect and they do not talk down to me. The best part about Crown is the service department. There is almost no turnover in staff (what does that tell you about a business!!) and they go out of their way to be helpful. They have never tried to sell me something I don't need. They have been come rely honest with me about needed repairs. One time, they even talked me out of an expensive repair. WOW!!! I would have never know the difference, either. They have a courtesy ride service, free snacks, coffee and a comfy waiting room. Staff could not be nicer or more knowledgeable. I will never take my car anywhere else but Crown. Can't recommend them highly enough. read more

Crown Toyota - Waiting area. So comfy! - Car Dealers Near Me - Lawrence, Kansas

Until I worked with Dave Wilson, I had never enjoyed buying a car. Dave was such a pleasure to work with, and I felt like his only client. Working with him was like going back in time. He was organized, knowledgeable, considerate and a good listener. He also brought unexpected, fresh ideas to elevate the process. I never once felt like he was trying to "sell" me something...but rather assist me in finding the right vehicle for me. There was also no sense of a "game" or feeling pressured as with previous experiences. Dave goes above and beyond. After purchasing the vehicle, when most would be on to the next sale, he spent a generous amount of time with me in my new vehicle going through each and every button and programming capability. Learning about his family tradition in car and tractor sales going back to what I believe was the early 1900's was also super meaningful! I wish all the best to Dave and recommend him to anyone and will gladly refer friends and family to him. read more

Recently bought a Toyota RAV4 XSE from Justin at this location. Super nice guy. Low pressure, which we appreciated! The experience was much better than anticipated. He even took the time to show us all the features, and scheduled our first maintenance appointment. Very convenient. read more

After having the absolute worst experience at Randy Curnow Toyota in Kansas City, I drove to Crown Toyota in Lawrence and had the best buying experience with David Wilson. Honest, straight-forward, not pushy, helpful and knowledgeable, and easy.....In thirty minutes, and a test drive I was out the door in my new Toyota CH-R. Night and day difference between the two dealerships. Pushy and arrogant in Kansas City -"I sell thirty cars a month" like I he didn't need my business (Read my review Randy Curnow Toyota on Yelp), as opposed to listening to my needs and offering solutions to make the sale right for me which I received from David in Lawrence. OMG what a difference between the two! Crown Toyota in Lawrence....bravo! With special appreciation for David Wilson. Couldn't be happier! read more

Horrifying customer service, rude, unprofessional. This doesn't even deserve one star. The repair shop at the Crown Toyota has the worst customer service that I have ever experienced. I sent my car in to get a battery replacement. They called my roommate for some reason and told him they were going to do $150 of extra work. Then when I called to get a status update on my car they told me that I had to pay for it, even though I didn't authorize it. I went up too the shop with my normal mechanic to talk to them and they were the rudest people I have ever encountered. They told us we were "high" for not wanting the extra work. That insulted us and told us it was my fault that they called the wrong person. We tried to pay for the actual work I wanted. But they wouldn't let us pay for only the new battery and installation. Instead they took out the new battery, along with the other unwanted work they had done and pushed my car into the parking lot and the snow. I was absolutely shocked by their behavior. I will never be going back there. read more

I bought a used vehicle a few years back and when I was home I gave it a good once over. The prep person failed in a few areas one of which was air in the spare tire. Document had it was ok and it was far from it. I added air and it did not lose any for 6 months. I only checked it for my piece of mind. Happy I did. read more

I HIGHLY RECOMMEND NOT TAKING YOUR CAR TO CROWN OR BUY A CAR AT CROWN TOYOTA. I took my Prius there as engine was running rough. I agreed to try a part replacement for almost $1,700 under agreement that if that this was not the fix, I'd bring it back and he would make it right. The problem worsened within a week. I took it back and he/the shop had the audacity to tell me that he had fixed problem, that worsended symptom was an unrelated issue, that thus he was not standing on his word and said alternative was replacing engine with an engine that had over 115,000 miles on it for over $5,000. GO ELSEWHERE, DON'T TRUST CROWN! read more

Picked up a fleet car. They were awful. Responsiveness was pathetic. I get they don't make much off delivering these cars but it is a service they choose to do. The rear license plate was put on with a front license plate frame. Incorrect parts and poorly done. Failed miserably. Would not repair and claimed they did not put "this together". It was a new car. If you want a quality Toyota dealership head to Olathe. read more

This dealership goes out of its way to make their customers satisfied. Great to work with! Randy Habiger, GM will literally do anything he can to make it all work out for all parties! Kelly Glaze in sales is so personable, helpful and great to work with. . Chase in finance is outstanding! Ginger, service Manager, 5 stars! Josh in the Body shop as well! I cannot say enough about how they have treated my family and anyone I have referred to them . Highly recommended! read more

I bought my new Camry here and had a great experience. Pete, Jamie, and Kelly, are all professional and helpful both over the phone and face-to-face. The entire process is very efficient and warm. I will come back if I need to buy another Toyota in the future. A suggestion for buyers: year-end deals of old-model new vehicles are actually very great and sometimes even better than your expectation. Before you buy a new year new model, give it a thought and ask the Crown staff, and you may be surprised. read more

I worked with Pete James at Crown Toyota in Lawrence, to purchase a new Tacoma. Prior to my visit to the dealership, we had exchanged emails to determine the right vehicle at a reasonable price point. When I arrived at the dealership, Pete greeted me at the door and the truck I want to look at was ready to test drive. After the test drive, we agreed to the deal, which included a generous trade in allowance. Pete then went the extra mile and followed me to my home, which was about 50 miles away, to pick up the title for my trade-in, since I hadn't brought it with me. Overall, this was a great buying experience. There was no pressure, the delivery process was quick, and dealership personnel went above and beyond to ensure a great buying experience. Thanks Crown Automotive. read more

Jaydn at Crown Toyota was great and when we went to buy our new 2020 Toyota Highlander it was ready to go! Only spent 1 and a half hours at the dealership before we were driving back home. Love my new Hybrid Highlander. read more

Yesterday I went to Crown Toyota Dealership in Lawrence, Kansas, because the 2015 Toyota Highlander, that I had purchased from them in March 2020 was making whirring noises in the engine. After waiting over two hours, the Maintenance Staff informed me that I would need to replace the engine, which was well over $5,000, or I could talk to the Sales Representatives about doing a trade-in. However, after speaking to the Sales Department, they could only find similar vehicles in the price range of $22,000. The purchase price of my highlander was over $19,000. Trading into a higher priced vehicle will increase my payment, which I cannot do. I trusted Toyota to pull through with being the best and was sadly scammed into buying a broken Highlander and now the Sales Staff is trying to sell me a more expensive vehicle! My Highlander has less than 100,000 miles on it and is only five years old! It should not be having any major mechanical issues, such as engine problems. The Crown Dealership even had me sign paperwork saying that the vehicle was mechanically sound and checked by their Maintenance Staff, which included the engine. I was told by the Maintenance Staff that the issue with the engine "could not have been for-seen." I have already paid over $3,500, including a $1,000 down payment on the Highlander, and yet the best they could do was replace my engine for over $5,000 or trade me in for a more expensive vehicle? I feel that Toyota is not standing up to their name, which is to be the best long lasting vehicles around. read more

Did an amazing job doing warranty work on something overlooked by dealer back home when I bought a CPO Camry. Got job done two days earlier than expected and communicated well every step of the process. Recommend to anyone needing Toyota sales or service in Lawrence/Topeka/KC area. read more

Over the last several years I've worked with Charlie Ross at Crown to purchase three vehicles and lease another. I chose Crown because I like Toyotas and it was the nearest dealership to me at the time. Now I live an hour away but still drove to Lawrence to work with Charlie to purchase my latest. He's attentive, honest, cares about your experience and satisfaction, and communicates before, during, and after the sale to provide an amazing customer experience. I hope when I need to buy my next car that I can work with Charlie Ross again to get it. read more

I called over an hour ago to make sure I could drop my car off a couple hours early for an oil change and get a ride home. Over an hour and a half later I am still sitting in what they call a service area with no ride... Last time I was here I couldn't get someone to help me find the car I had to go to Kansas City to buy. I owned a 2015 Honda Accord and never had any issues like this at Jack Ellena Honda (now Dale Wiley Honda). I don't know what's going on here, if they don't like colored people, or if they are just lazy. Either way I am one unsatisfied customer and I haven't even got my car back yet. read more