I wasn't on planning to write a review but I thought a short review is better than nothing. As the others have commented, yes he does not have good bedside manners. In discussing things with me, I felt it should be with respect versus telling out loud that I need to do a brain scan and need one scheduled at the receptionist desk with other patients occupying the area. When he said "brain scan" 3 other patients looked up. He also doesn't listen to my questions and tells me things not pertaining to my question. He rushes you out. His assistant is way better but I cannot remember his name. I would not recommend him to anyone unless they have no other choices. read more

Dr. Lee literally saw me for 1 minute. He seemed too busy. He needs to refresh his course in bed side manners.

Dr.Lee shows no emotions and you can sense that he doesnt really care about you. I feel like he lost his soul or something. To sum it up, the waiting time was a joke and the bills i got with good insurance coverage was ridiculous..During my visit, I felt like he was behind schedule so he seemed very rushed and didnt thorougly explain or look into my problem precisely. However, there is another doctor that works with him Dr. Larry Au. Trust me go to him instead. He was much more thorough and really took time looking into the problem using the endoscopy. Dr.Lee need to seriously step up his game and customer service or he gon keep losing customers. The one star is soley based on my visit with Dr.Lee. read more

I went in for problems with one side of my ear and nose. Since it was on the same side I thought it must be related and I can even discern the connection because of the fluid pathway connection between the ear and sinus. The Dr said there's no connection at all. He didnt want to explain and didn't care. About my clogged sinus he said, "People can be have a perfectly happy life with clogged sinus." That is entirely false. That's only true of people who are trust funded by the illuminati and don't have to work and still are billionaires! I really think he doesn't care. I am also upset about what the practice said to do to my nose/ nostrils /sinus afterward, in addition to their callous comment about clogged sinus / respiration is fine, when it isn't. read more

Don't waste your time! I was referred to Dr Lee by my primary care physician who is beyond amazing so I only assumed this office would meet the same standards of care and concern that her office does...I was wrong! I should've read the other reviews before wasting my time here. First appointment was scheduled on a Saturday morning. Arrived as requested 15 mins before my appointment time to fill out new patient paperwork. Almost ONE hour later, I was called in for vitals. The nurse was not personable. But that was okay, I was just happy I had been called for something at that point. Then I was asked to sit outside and wait to be called again. Finally, I'm asked into a room where I wait again! The physician assistants (super nice guy- probably the only positive about the experience) comes in to exam the concern. He gave me the same information my pcp did which I understand is the point of the visit but then he informs me that the doctor will be in shortly. So I wait, AGAIN! About ten minutes later, the doctor comes in to give me the same info that my pcp and the pa have already explained. All that waiting for less that 5 minutes with the actual doctor! I was then escorted back to the desk to schedule the procedure. I was scheduled the following Saturday but advised at the time that the doctor would be out of town and the pa would be performing the procedure and asked if I was okay with that. I let her know I was fine with it and just needed it done as long as he was qualified to do it. So I received an appointment reminder card for the procedure to be done with the pa and was finally able to get on with my day. The Friday before my appointment I receive a voicemail calling to remind me of the Saturday appointment. By this time, I have already canceled other appointments and made child care arrangements because of the desperation of having this procedure done. Then I get a call from the office that same afternoon advising me that I need to reschedule my appointment because the doctor would not be in. Completely UNPROFESSIONAL! Needless to say, I have already been referred to another doctor. read more

Went for a free consultation because his website says free consultation. When I booked my appointment there was no mentio mention of a consultation charge of 200 bucks. I schedule a survey date twice and twice it got canceled because dr went on a trip. I ended up with a bill of 260.43 from my free consultation appointment. Don't come here unless you get estimates for whatEver he does. He loooked down my throat and that costed me over 200 bucks. Called the office about this and all she does is read to me word for word what I signed for my paperwork from my consultation forms. I would give negative stars if I could. How the hell you going charge me over 200 bucks for a free consultation which was a lie and then look in my throat and charge me another 200 bucks. read more

An hour late for a 5 minute exam that didn't address my problem.

The receptionist at the beginning of visit was nice enough. She seemed to know several patients by name and had some nice interactions with them. The MA who took me back was a like a general herding patients like cattle, "stand on scale, sit down, put this on your finger, put your insurance card/ID away, I'll put you in the exam room, sit there, he will in shortly" ... ok... NEXT! Interrogation by Dr Lee came next... "why are you here, how long you had the symptoms, you were dizzy for the whole day (the WHOLE entire day), so how just long did you experience that, was it the WHOLE day, 24 hours a day? So what do you take for that, how long, why?" I felt that my answers wasn't good enough for him and I had just flunked a test in school and wasted my teacher's time. Then came the camera up my nose. Fun times. I think I consented to it, he said "sign here" & I did but I didn't get a chance/choice to ask/Interrogate him with a million questions. But yah. My nose is inflamed, so it's off to CT and some balance test next. Will see how next visit goes. read more

AVOID IF POSSIBLE!! Somewhat similar to S.N.'s review. My issue was with top of my nose, possibly fractured by a collision with my dog. The assistant was friendly enough (this is the person that spends the most time with you and sees you out after), but Dr. Lee was very dismissive. He decided 'not to bother' with an X-Ray, stuck a camera up my nose (the numbing spray DID NOT WORK!!) and decided to prescribe a branded (therefore expensive and pointless) nasal spray like it's some kind of miracle cure. The assistant even noticed a small bump where it hurts, but didn't investigate further. If you get referred, ASK FOR SOMEONE ELSE!! That is all. read more

I went into the Dr. Lee's Aiea office. The receptionist is rude the medical assistants are not friendly. Because of them I found another Ear doctor. Dr. Lee you seriously need to get people who like their line of work and display professionalism towards your patients. There have been several family/friends who have asked for an Ear, Nose, throat Doctor. I just do not have it with in me to refer them to this office. Dr. Lee is alright , he is not very personable. However, his assistant Larry was okay, a little quick to tell you that you need all these expensive procedures before looking into the problem a little deeper. I am very happy with my new Doctor. read more

Looks like they've improved on their customer service. The receptionists greets you immediately when you walk in. The medical assistants also greets you with a smile and is so friendly. Dr Lee is always smiling and is a good listener. He explains the procedures and even numbs you for the procedure. Last but not least, he escorts you back to the reception area to bid you farewell. That's good customer service! read more

I do not normally write reviews but after having read the earlier reviews of Dr. Lee and his staff I had to report my experience. This was my first visit. I was treated with respect and courtesy from the office staff. After filling out the forms and handing over my license and insurance cards to be recorded I was taken in for weight, blood pressure, etc. It is true this is a busy office but I went into a room after about 35 minutes. Dr. Lee came and spent a great deal of time with me. I am more than willing to wait if each patient is getting that much time. He was warm, professional, and extremely knowledgeable. He gave me time to relate my issues and did an extremely thorough examination. We came up with a plan and I left feeling well cared for and extremely satisfied with my visit. There were no insurance problems. It was a very good experience. read more

I was referred to Dr. Lee by a good friend for my sinus problems and I am very glad. He listened to my problems and was very proffesional. Another doctor has recommended surgery right away, but Dr. Lee said surgery may not be the best treatment. He prescribed some medicines that really helped. I would highly recommend Dr. Lee to anyone. read more

The unethical part is that you don't know what they are charging you and for how much the charge will be. Very dangerous!!!

On the plus side, they were able to accommodate me for a same-day appointment. And everyone was polite and cheery. On the negative side, however, it was a terrible experience. As in, much worse than if I hadn't gone in at all. I went in, in August 2012, with a terrible sore throat, and I'd passed out the day before from weakness. I was feeling a bit better that day, but decided I needed a doctor's appointment because I had 2 full-day workshops coming up the next day where I had to present and talk continuously. My health insurance company sent me here since they were in-network. I was seen by the assistant mostly, and barely for a couple of minutes by the doctor (who didn't really have the time or interest in listening to me describe my symptoms). The doctor insisted on doing a nasaloscopy, despite my disinclination for it. It was painful and nasty (inserted a tube with a camera all the way down my nose into my chest), and of course he didn't see anything. Did a throat swab, couldn't find bacteria, so he concluded it was a virus. Then left. The assistant returned to prescribe me an aggressive 10 day dose of Augmentin, which baffled me. I asked the assistant if that wasn't too aggressive, especially given that he was asking me to take antibiotics when it wasn't a bacterial infection. He seemed under-confident, so he agreed to prescribing a 7 day dosage instead -- which doesn't really give you confidence in your doctor to know that they're wishy-washy when all you're doing is mentioning the obvious to them. I asked if he was sure because I didn't want to leave the full course of antibiotics incomplete and have bacteria return stronger. And he replied, "no you're right, you don't need 10 days." Meanwhile, I'm thinking to myself, "I'M RIGHT?! And HE'S the doctor?" Long story short, I was much worse the next day. Lost my voice entirely, such that I rasped through the workshops the next 2 days. And I remained very sick for the next 4 weeks. 4 WEEKS! Clearly the antibiotics were useless, and I could have (and did) tell him that. I got hit by a huge bill for the nasaloscopy that I'd never wanted in the first place. An $85 out-of-pocket charge (after what my insurance paid) for making me more sick than I was in the first place! Now it made sense why the doctor had insisted on it. Not cool. And fyi, I was never told the nasaloscopy would cost extra. I should have known the moment I walked in and saw that it was a cosmetic surgery clinic rather than a real ENT office (looking to make money off people who don't like their ears or noses?). I'd gone in happy the doctor was able to see me the same day, but I ended up hating my experience, and the medical treatment I received made me worse. I called them expressing my displeasure a couple of months later when I received the bill, but the doctor or assistant never called back. Called them again today and explained to the receptionist the situation (without being rude or anything). They called back and waived $30 of the $85 out-of-pocket charge (appreciated), but I was told by the (nice) receptionist that the doctor wouldn't see me again. Not that I would ever go there again either, but I found it interesting that that's what the doctor asked the receptionist to convey to me, rather than apologizing for my experience. read more

Agree with all the negative reviews as well as the nasalacopy fraudulent charges they billed me for because my insurance wouldn't cover all or part of it. I have been there four times for chronic ear infections that I've only experienced in my lifetime while in hawaii. Rather than actually diagnose me they keep ordering ridiculous hearing tests (no hearing problem), diagnosing antibiotic ear drops that aren't keeping the ear infection from returning and shoving fancy cameras up my nose. I will not be returning here. It's unfortunate my insurance company recommended this place read more

This doctor saved my 88 year old mother's life. It was touch and go, and he made the aggressive and potentially deadly cancer in my mother's salivary gland go away. I believe he is an excellent surgeon. I believe he has excellent training and knows what he is doing. He offered to help my mother on short notice when everyone else was booked for months. My mother healed up nicely. That's all I care about. I'm not at a restaurant getting fussy like a spoiled child, if a fuss is not made over me. Betsy is doing fine now at 90 and going on an Alaskan cruise with me this month. Thank you Dr. Lee. You get 100 stars from me. read more

Long story short ... Placed a call to the Physician's Exchange on a late Saturday night because my daughter was experiencing adverse effect from the various antibiotics prescribed to her. After about 30 minutes, no return call from Dr. Lee. We went to the Pali Momi emergency ... and the staff was very accomodating and efficient! I received two follow-up calls from Physician's Exchange to see if Dr. Lee called ... NO CALL!! I finally got a call from a "no caller id" ... voicemail from Dr. Lee saying to call his office tomorrow morning since it's closed today (Sunday) ... There was no apology for not calling and no call back number. We were VERY DISAPPOINTED in Dr. Lee's lack of concern. We will definitely not recommend Dr. Lee .... read more

Dr is very professional....explains so that even my 91 yr old mom understands. The office treats my with kindness and respect. And we're impressed that the waiting time was no more than 10 minutes. Awesome. read more

My initial outlook of this office was not a favorable one. I called and was placed on hold for 5 minutes before being hung up on. WTF?!@#% Are you serious?! Customer service training is all I need to say. You don't get a second chance to make a first impression. read more

Incredibly rude and unprofessional. If Yelp offered a zero star option, that would have been more appropriate. Run, don't walk to any other doctor. read more