Essex County auto repair is truly terrific. Anthony seems like one of the most honest and…read moreconscientious people. They are very professional, but also friendly and do a great job.

I recently moved to the Peabody area and received what seemed to be an inflated quote from my local…read morecar dealership for work on my front brakes. As a woman with limited knowledge, I wanted to be sure not to overpay, so I called a few places and East Coast Auto Repair offered to check my car out the next morning, which worked great for me. (I was right about the high quote from the dealership by almost $400.) I asked the person who greeted me at the shop if they had time to complete a thorough check of the car while they had it for my brakes and they did. When completed, their review included the work on the brakes and only the usual maintenance type things with no pressure for any additional, or possible unnecessary work. In fact, they appreciated my need to control my expenses and made suggestions on how I could get the most out of my car. The people working there were polite, knowledgeable and honest. They deserve their high ratings and I am happy to be able to have found this exceptional auto repair shop close to my new home. I highly recommend them.

When you think about a garage or a mechanic it's often to say I need them to fix something. James…read moreand the team at NSMW certainty can fix anything, but the real difference is they are problem solvers!!! That's their "IT" factor and why I recommend them if you have a BMW, Mini, or something else in their portfolio... I went for several BMW issues on a 8 yr old car and they not only fixed my car fast, professionally and fair prices, but they solved real problems. Problems others could not fix or couldn't articulate why I should have fixed. Their service model of using text technology for scheduling/communication to after repair follow up is why they get 5 stars. I am just thankful someone told me about them and recommend if you are looking at important repairs or funky problems others couldn't solve for your vehicle!

We had a large oil leak repair on our 2021 Merc E63 AMG done by NSMW, great people to deal with…read more The job was done underestimate and on time. I can't say enough good things about the staff there.

great service , really helpful on other items , looked over car and told me what they…read more found . i will be back

Wow! What can I say? These are the worst conmen you could ever do business with if you own a…read morePorsche. And one should be able to read these 2 men at that shop and understand the process if you are half-street smattered. One day, this guy is the owner, and the next month the other guy is, depending on who you have contracted your botched repair with. The game is too long to explain. Save yourself the disappointing and expensive experience. They are con men. These 2 guys at that garage appear to be in financial trouble and are in to screw every Porsche owner. They, or at least the first owner, have been around for a long time, so many older Porsche owners tend to have gone to that shop for services. They ARE NO AS LONGER KNOWLEDGEABLE AS other alternatives. Save your time and your well-being, do not waste your time and your well earned money with these folks! The absolute worst!

My wife and I have been going to Pete's Garage for years, and now they've got us as customers for…read morelife. After buying a Hyundai Tuscon from Kelly Honda on the Lynnway less than 3 weeks ago, Eric told us that they found an oil leak and epoxy all over the transmission cover holding it in place. Kelly Honda, of course, had "no idea how this happened." Eric and the crew are honest and knowledgeable. They aren't out to screw people, they are here to provide a valuable service to Danvers and the surrounding communities. A++++ work!

I'm updating my review to reflect the full experience with Pete's Garage…read more My car was towed in for a stuck gear shift. After nearly a week before it was inspected, my mom--who was in contact with Scott throughout--was told the shifter cable was BROKEN and quoted $600 for the repair, plus about $200 for the new part, taxes, an oil change, and other related expenses, bringing the total estimate to around $800. At no point was debris mentioned. We got a second opinion at a garage on High Street in Danvers. They inspected the car the next day and said they performed a thorough assessment. They found nothing wrong with the shifter cable. Instead, they found a large walnut lodged against the cable, along with other debris, preventing it from shifting. After cleaning it out and completing the oil change, the car worked perfectly. Total cost: $50. AFTER this review was posted, Eric contacted us and said the shifter cable had come out of position and might eventually break--information that was NOT shared during the original diagnosis or almost week of communication my mom had with Scott. Being quoted close to $800 for a repair that ultimately wasn't necessary, and only receiving a fuller explanation AFTER speaking out publicly, raises serious concerns for us about the thoroughness and reliability of the initial assessment

Great service Friendly, efficient staff…read more Highly recommend Support local business Nice location

I cane here to get a vehicle inspection on the last day of the month like a responsible adult. I…read moreknew it was risky trying to get an inspection done during my one-hour lunch break even though this place is less than 10 minutes from my work, but I did it anyway. Much to my surprise, Bouchard's completed my inspection with plenty of time to spare, even though there was another car in front of me. The employees were very friendly. I would definitely come back.

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

Im writing this review for a friend, Phyllis Endicott, who strongly recommends Danvers auto center…read moreto her friends! Phyllis recently had an issue with her car window not closing. Tim, the owner of the company, spent over a half hour on her vehicle & found that it was a minor fix. Tim was so accommodating & gracious in that he didn't charge her for his time. if you're in need of auto repairs or maintenance, make Danvers auto center your first call for outstanding customer service and mechanical work. Thank you Tim on behalf of Phyllis!

We have being bringing our cars to Scott since he opened or close to it, I have complete trust in…read morethe work his company has done with all the cars my family has owned over the years

New Meadows saved our vacation, end of day on a Friday! I'm floored by the stellar experience…read more I was driving 3 hours north when a serious problem occurred, too far to limp or tow home. New Meadows saved the weekend with a speedy alternator repair turnaround. They found a way to obtain the part and install it in only a few hours on a summer Friday. We were so stressed out, but everyone from front desk to technicians were kind and accommodating. If this shop were closer to home it would absolutely be my regular go-to.

Unanticipated exhaust system problem... go to my trusted auto shop. They can't help right away, but…read morethe fumes are kill'n me! I asked for a recommendation and was sent to Bay State Muffler. Courteous, competent, and quick...Terrific service! Bay State Muffler diagnosed the problem, explained it to me, and then fixed it. I was in and out in an hour. Thanks!

I stopped by Bay State Muffler for an estimate on replacing my exhaust and David was very…read moreinformative with me. I didn't know too much about cars and David thoroughly walked me through the process of what they were going to do to get it fixed. The price was reasonable. The drop off and pick up process was seamless.

Kneil S. Review below sums up my experience with them to a T. I have been going there for around…read more20 years personally, my family probably 30 years. They provide the best service (customer service included) of basically any business of any kind I use. They are a family business. HONEST. They do great work. I also like doing business with pleasant polite folks. I appreciate them. They are not glitzy, but look way past that. Do you really ever trust car salespeople or mechanics? I promise you can trust these people. 6 STARS

I haven't had any repair work done here but I bring my vehicles here for inspection stickers…read more There is never a wait and they will stop what they are doing to take care of you. There is a tiny sitting area inside with a bunch of photos, articles etc. that look like they have been there for probably 40 years (I'm guessing 40 :) based on Kniel S's post he's been going there for 39 years! There are photos of the place from the early days. It all looks the same. I could go to other garages but I enjoy the ride to this place, the service and the nostalgia. Update 2017: Bought my mom a used vehicle as a gift last Winter. I brought it to Burnett's for a sticker and they discovered a brake light issue that would cause a sticker rejection. They went out of their way to call around and get the part needed. 2 weeks later my mom's car got side swiped (hit and run) in a parking lot. The damage was very minor but I still wanted to have it fixed for her. These guys did the work for FREE and turned it around in a day!

Warning: Dishonesty and Deception - Avoid this Dealer! In…read more2022, this dealership charged me over $230 to clean clogged sunroof drains on my Macan S after water leaked into the cabin -- claiming it was "routine maintenance," even though the vehicle was under CPO warranty. A late 2024/2025 class action settlement has since confirmed this is a known defect, not a maintenance issue. The settlement extends warranty coverage and mandates one (1) free sunroof drain cleaning per year for ten (10) years from the date the vehicle was first placed in service -- clearly acknowledging Porsche's responsibility. When I followed up recently, Service Manager John Eric was dismissive and either unaware -- or indifferent -- to the court-ordered terms. Even worse, I emailed General Manager John Andrade and received no response. When you're guilty of deceiving customers, I suppose silence is easier than accountability. Owners beware: this dealership is intentionally misleading customers and charging for services Porsche has agreed must be provided for free. Know your rights. Avoid this dealer -- and their sister dealership in Burlington, MA. Find a dealer you can trust!

Brought my car in for service not too long ago, encountered multiple issues. My advisor was Alysa…read more First off, when I was picking up she was with another customer so I had to wait for 20min, not a big deal. But what is concerning was the smell of cannabis I got when speaking with her. She couldn't answer some of my questions and the interaction felt somewhat short and dismissive. I wanted to just inform the manager and to my surprise there is ANOTHER new manager making the third in less than a year. I tried to find my sales person who my husband and I have bought multiple cars from and always helped with any of our issues and turns out he is no longer there either. I asked to speak with a technician, Michael who always helps explain some of my car concerns and also he is no.longer there. Not sure why there is so much employee turn around especially with staff that were always spectacular. My previous advisor was Michael H and the manager Aya was truly amazing, neither of which are there anymore either. Before that we were going through David. Recently I came to find out that the "sunroof drain cleaning" that I paid for is covered under some kind of extended warranty that the advisor is supposed to check. I tried calling a few times to speak with my advisor and received no answer at all. I drove from Boston to Natick as my husband and I have always been customers but finding out many employees whom we had a relationship with are no longer there coupled with my most recent visit we won't be returning. Also come to find out Porsche Westwood is slightly less expensive and more convenient to get to from Boston. I'd warn anyone who services there car here to be weary.