Was there this morning with Granny Camp. Staff and owners were present and amazing. Educated me on…read moreSO much. Great store. I'm a fan!

Small town, well established jeweler. The jewelry is not cheap but it is high quality…read more My husband took jewelry in to be repaired and they were not very friendly; however, when I went in they were very nice and friendly! I will be back to check out their Christian jewelry!

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

I left a very nice watch for a battery replacement for over a week. No one called to let me know…read morethe status. I had to call twice. They were very non chalant about it not being ready. I decided to just go get it and discovered they had sent it off premises and couldn't get to it until after the weekend. I picked it up the following week (* still not fixed). Poor communication from all involved with lots of excuses. I can't say how disappointing this experience was. I took it to Shaw jewelry that same day and had my new watch battery in 15 minutes. I won't return to Reiners.

My wife (fiance at the time) and I were shopping around for simple wedding bands. I contacted a…read morenumber of stores in the area and when Craig Cassio answered the phone, he impressed me right from the start. He was friendly, straightforward and very informative. We went in to the store a few days later and were met by their son Josh (it's great to see what a family business this is!). Again, he was very friendly and helpful, answering all our questions and striking that balance between helping and giving us the space to figure out what was best for us. The checked with three different suppliers and got exactly what we wanted and got it here quickly. When I came back to pick the rings up and pay the balance I got to interact with Michelle. Once again... bright, friendly and very helpful. She gave me a number of tips on keeping the rings in top condition and all three congratulated us on the upcoming wedding before I left. Wonderful experience and I'm happy to business with them again!

I wish that I had not gone to Cassio Creations for jewelry repair. I spent almost $2700 to resize 2…read morering guard bands and add a larger solitaire to my lovely 50-year old ring. My ring had a separate raised scroll over the band and a distinctive, unusual patterned finish on the band underneath it. When I got my ring back, the patterned finish was GONE. It looked like it had been polished off. The entire surface of the band was shiny and polished with none of the patterned finish remaining. I was horrified. I showed Michelle Cassio & she immediately went into defense mode, claiming that they could not have removed the finish because they did not have a tool that would reach under the raised scroll. The finish was on my ring when, in GOOD FAITH, I left it for repair and it was GONE when I picked it up. The photo that Michelle took of my ring when I left it for repair did not have high enough resolution to clearly show the patterned finish. I did not have a high resolution photo of my ring either. It never occurred to me that I would need to PROVE to them what the ring looked like before they took possession of it for repair. I had this same ring resized several years ago at Cassios with no problem. I was shocked at how quickly the Cassios' went from being friendly and accommodating to me as a REPEAT customer, to complete denial of responsibility for the DAMAGE done to my ring. They NEVER expressed any concern that I was not happy with the work done on my ring, they just continued to deny responsibility for the DAMAGE. Craig Cassio did the repair. I left the ring for him to look at (he was out at the time) and they promised to contact me the next day. When Mr. Cassio called me, he started off polite but quickly turned to defensive, condescending and hostile. He insisted that there was NOTHING done to the ring that could have removed the finish, they didn't have a tool that would "reach underneath" the raised scroll to remove the finish...he had 30 years of experience in fine jewelry, etc etc etc...he tried to deflect blame for the damage ON ME, as if I didn't know what a ring I'd owned for decades looked like. He was arrogant, dismissive and patronizing. He demanded to know just what did I want him to do...he could put a matte finish on the band or leave it polished. I finally said just put a matte finish on it...at least it wouldn't look so strange with a polished band. I am so upset about this, I did not return to pick up my ring for several weeks. When I walked into the store, Michelle Cassio immediately left the sales floor and stayed out of sight in the back. I was assisted by their associate, Charlotte, who was very polite and clearly had been briefed on how to "handle me". I asked repeatedly how the finish could have been removed from my ring...NO ONE KNOWS. The other jewelry repair specialist came out to talk to me...she had no explanation for the damage either. I asked how they were able to put a matte finish on the band and she described a small tool with a very fine tip that would fit UNDER THE RAISED SCROLL on the band. This is EXACTLY the tool that the Cassios' claimed they did NOT have! I don't know what satisfaction the Cassios' get out of lying to a customer and engaging in legalistic CYA rather than admitting that even with 30 years of experience, a human being is NOT infallible and mistakes can be made. I made a HUGE MISTAKE trusting them with my lovely piece of jewelry. The fine jewelry business is, first and foremost, a TRUST business. The Cassios' have proven themselves untrustworthy. Craig Cassio flatly refused to refund the $500+ "repair charge" I paid...I believe that it is the very least he could do to remedy this horrific experience. He did not "repair" my ring, rather, it was damaged beyond any possibility of restoring the original finish. The band now has a very ordinary matte finish that is nothing like the original but better than the plain polished finish. I have nothing but REGRET that I ever set foot in Cassio Creations. You might wish to consider this when you are choosing a fine jeweler that you can TRUST.

I found CJ David as I needed my wedding band resized. I went in and they gave me a estimate and I…read moreleft my ring with them. It took them a few days to complete and they called me to pick it up. As she told me it looked brand new. They cleaned and polished a ring that hadn't had that done in years. I wash greatly satisfied and will use them again.

Highly recommend. Great work and they have their jewelers here to work on your jewelry in house…read more They sized two rings for me and were able to make sure the rings fit nicely. Thank you!

I went to the Silsbee location. Wendy Bentley was so great! She helped me with a repair to my…read morefavorite bracelet. This is my third time to use this location of Coats Jewelery, to help repair fine jewelery (a necklace and a ring before). They could not have been nicer! And the price was so reasonable. I highly recommend them for all your jewelery needs.

I had not used Coats Jewelers previously. I called to inquire about them doing some repairs on a…read morenecklace. Bobby Coats was extremely accommodating and friendly. He rushed to get the repair done because he knew I was leaving town. I will definitely be using Coats Jewelers in the future for all of my jewelry needs. All employees that I met at the store were so friendly!

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

I took my 2 watches to get their battery replaced. I ask how much, the gentleman said $20 each, I…read moreshould have said no but whatever. I go to pay in cash and now it's $43, he said he said $43, not true. Then he tells me one of the batteries was corroded because I left it in the watch which I shouldn't have. I responded well if I had the proper tools to remove the battery then I would have replaced my own batteries and would be here. Such a rip off! I paid for the service but would definitely not return or recommend going there!

brought in my watch for a new watch band...great service. my watch band came with the wrong pins,…read morePhillip fixed it right. Thank you!