Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

I recently dropped off my bridal set to have repaired after losing a diamond in my engagement ring…read more17 years ago. It was such a friendly and smooth process, very reasonable in repair cost, and the staff were so incredibly kind. Jeff, himself, helped me the day I picked up to make sure my ring was exactly how I wanted it and to my expectation. We further discussed adding an additional band to my set, and he took the time to chat with me about what would look best with my current set. An overall fantastic experience. I will definitely be back.

We went to Jeff's jewelry to get a diamond ring sized and a different mount. They did a phenomenal…read morejob and I'm very happy with my ring. I read the reviews before picking a place and the exceptional reviews are why I picked this jeweler. I also had a Louis Vuitton bag charm I needed the brass piece to be sautered back on. They fixed it in minutes and did not charge me for the bag charm. Needless to say I will continue to go to this jeweler for any needs I have regarding jewelry. I want a pinky ring for Christmas this will be the location I purchase my pinky ring at. They have a beautiful selection of diamonds and fine jewelry. Their staff is knowledgeable! 10 out of 10 experience. Thank you

We had a wonderful experience working with Pascal and his wife. on an engagement ring. I had a…read morestone I wanted to use and an idea in mind. Pascal was able to quickly draw the design on paper, then in CAD. After I approved those designs he cast the mold in a wax model so I was able to triple check that it was exactly what I wanted. Pascal had an amazing turn around time despite the busy valentine's day season and got my ring made for me very timely. We will definitely use Henri Paul Jewelers in the future as well.

I chose Henri Paul to create my engagement ring after visiting multiple custom jewelers in the…read moreHouston area. I absolutely loved the personal service you receive from the moment you walk into the room. Pascal took the time to understand my vision and brought it to life as he sketched it right in front of me. He and his wife were an absolute pleasure to work with from beginning to end. Together, they made the whole process memorable and are true examples of how the custom jewelry business should operate. Pascal transformed my idea into a timeless piece that will be passed down for many generations. Absolutely incredible craftsmanship and quality! HIGHLY RECOMMEND!!

AVOID this operation. I sent an email requesting an appointment to sell some collectable coins and…read moreno reply. Then left a voicemail during operating hours and got no reply. Decided to drive there and that was a huge mistake as there is NO actual office but rather just a meeting place and of course no one was there. Had to walk all around Market Square as none of the shop employees knew where they were located at or even heard of them. A security guard finally gave me directions to a place on the second floor. Went to a pawn shop instead and sold my coins.

Was a pleasure dealing with Constance at Texas Coins and Jewelry. She was very helpful, explained…read moreeverything in detail as she evaluated items we brought her. Place your trust in Texas Coins and Jewlery. They are the REAL DEAL that will put a smile on your face! Glynn & Gabby Batla The Woodlands, TX

Owned by Samuel Beckett and Samuel Pepys. But not Sam Wheat or Sam Fox…read more High-end Jewelers inside the mall which is a little bit too pricey for us and honestly we don't buy jewels anyway - but we were noticing that the cost is a little more than it is at some of the discount places for kind of the same things. But service is nice.

Great customer service! Very knowledgeable staff. Took care of everything for me! They have a…read morejeweler on site and do free cleanings of my other jewelry I brought in that I didn't even buy from them!

Came in to see if my Omega Seamaster 2531.80.00 could be serviced here…read more Their watch maker (Byron) came out himself after he looked at it and gave me a breakdown of what he would do. My Seamaster now runs so efficiently at about +1.6 sec/day, which is really good for an automatic movement. Definitely awesome customer service and workmanship.

I have always trusted this jeweler. They are efficient and helpful. The owner is kind.read more

This experience truly could've gone way better than it did until the second sales person…read moreinterviewed. I'm not sure if she was a manager or what but she pretty much ruined a potential sale. This evening I came in with a friend looking for a graduation gift. I told the lady my price range of what I was willing to spend, and I told her that I was looking for some diamond earrings. She off the bat was super nice. I didn't catch her name, but she had long hair and wore glasses. She started showing us different earrings some within the price range and some which were a bit above. Which was fine, but I already knew what I was willing to spend. She was very friendly and very helpful. With one pair of earrings, she told us that they were $199. This is where the second sales lady intervenes, and they switch for whatever reason. The second lady is shorter a bit older with heavy thick eyeliner. She then starts going back-and-forth with me pretty much trying to negotiate the price of earrings for those same earrings. She goes up in price for whatever reason around 250? My friend and I were confused because the other lady told us a different price. So then she proceeds to show us another pair of earrings and tells us a discounted price, so then I ask her if I could come back tomorrow would that same price be valid? She then proceeds to tell me that she doesn't know if that would be offered tomorrow. Essentially trying to pressure me to buy the diamond earrings. I was automatically turned off by her selling tactics because I also have done sales. You never pressure the customer to buy things if they tell you they are looking around, or exploring their options. Also, I felt like I was at a flea market, going back-and-forth, trying to bargain with her. I was unaware that they did that at these types of jewelry stores. Considering the fact that my husband has bought me a necklace from Helzberg, not this specific location thank God. This lady essentially ruined the sale, and I ended up going across the street to buy jewelry. Do not spend your money here.

My husband purchased an expensive wedding ring from the Woodlands location, but its quality has…read morebeen extremely disappointing. One of the smaller diamonds has fallen out three separate times, despite my limited wear. We are incredibly dissatisfied with both the product quality and the support we have received. We will not be purchasing any more jewelry from this store.