Sadly, I had one really bad, DISGUSTING experience here and sadly I will never go back! I work all day Saturday and it's very difficult for me to take a break, I went to get a Jamba Juice because it usually hold me over. I was very disappointed with the product they delivered (Worthy of a 1 star warning review) however, I contacted the store manager and explained my situation, at first she was taken back by my concerned, but she did handle the situation, had a quick response, was very apologetic and delivered good customer service, due to that additional star rating is being given!
Like I said, I order a Power size Caribbean Passion with Energy and Vitamin Boost, to eat I got a tomato cheddar twist. Pricing is a little on the expensive side, for those two items it came out to $8 and change. The lady at the register put the food I had ordered in the toaster while another employee there made my my smoothie. The girl was much more friendlier than the guy making the smoothie was, the turnaround time from when I placed my order to when I received my food and smoothie was almost instantaneous! I noticed the guy placed the straw in the drink, placed the drink in front of me and quickly walked into the back. That struck me as off considering they usually call out the drink and say something like "enjoy," or "have a great day," etc., but it was early and I was the only one in there, common since would say the drink was mine right?
I took the smoothie and food, got in my car and proceeded to drive to work. I went to take the top half of the straw wrapping off and notice this dark red residue on the paper. I didn't think much of it and then when I went to look at my drink there was the same residue on the rim of the lid and stained on the cup. Grossed out, convinced it's blood because that's what it appeared to be, I called them up. The shift leader invited me back and offered to remake the smoothie for me, since I was no where in the area at that point I declined the offer and mentioned that I wouldn't be by after work either, she was very apologetic and assured me that they have a strict protocol for members when they have any injuries on their hands, they are to immediately go to the back, tend to the wound and wear a glove over it. Recalling how quickly he went to the back basically reassured my blood residue theory!
I asked if I could be refunded for the smoothie since I had no intention to drink it and was going to toss it out. She asked me fore the credit card number the transaction was on and a phone number to get back to me. She was kind enough to refund the full total of my purchase even though I told her I was more than willing to pay for the food.
The way she handle the situation is definitely a 5 star rating, unfortunately I didn't get the 5 star experiences with the food and smoothie! read more