From the moment I came in just to look, I was taken care of right away. Everyone was welcoming, kind, and made the entire experience feel easy and stress-free. I didn't need financing, but it was clear they treat every customer with the same level of care and respect. Overall, it was a really positive experience, and I'd happily come back again in the future read more

Would not recommend getting anything serviced service completed by them. Over the years have come across many shady repairs by them from using duct tape to fix an air boot and using sealant to fix a suspected timing cover leak. Tens of thousands of dollars spent on fixes that didn't fix the issue read more

As someone that has purchased almost a dozen vehicles from five to six-figure price points, no dealership has impressed me more than Land Rover South Shore! The initial contact with my salesperson Laura paved the way for an easy, no-hassle, and actually pleasant experience. She was very friendly, responsive, and was available for whatever that was needed to ensure your satisfaction. Laura and Land Rover South Shore had an excellent system set up to reduce the stress and time of agreeing on prices and financing where you can handle 90% of the paperwork at the comfort of your home. This meant that when I did come by to pick up your baby, there was minimum paperwork to sign (even with the purchase being for my LLC and me being from Chicago), and more time with getting know your new car and the abundant amenities/warranties offered through the dealership with your purchase that was so awesomely explained to you by my finance partner, Rick. When we're looking to buy another Land Rover, Land Rover South Shore will be my first choice and first choice for service based on my experience there (which says a lot since I live 90 minutes from the dealership). GIVE THEM A CALL/CHAT if you are looking for a new/used car, truck or SUV!!! read more

If you could leave less than one star I would. My vehicle won't start and I was told they don't plan for the unknown and can't assist me with a service vehicle although I have no additional vehicle and just dropped another 5k with them for an extended warranty not to mention I am a single mom in which they are aware of. If it wasn't for Sarah or Megan in service I would have had zero assistance today. Definitely not purchasing another Jagua. read more

I recently purchased a vehicle from this dealership in December a 2021 Land Rover Discovery R dynamic. I would not recommend anyone to come here. I felt as if I was discriminated against the finance manager was no help to me. I left messages for the store manager no return phone call. I had an issue with my vehicle that was already there when I purchased the vehicle and they've refused to even look at the car because I was told by finance Rolando its nothing they can Do this dealership reminds me of a cheap car lot that you go to with very Bad credit on the west side of Chicago that sells Bad cars and give bad service . I would never recommend anyone to go here My sales person never followed up with me about my purchase or anything totally racist. It's totally racist here.Black is not wanted. NO STAR RATING FOR ME. DH. read more

I drove four hours round trip to this dealership, a trip they knew I was making, expecting a professional and straightforward experience. Instead, I encountered a series of preventable issues that showed a lack of preparation, communication, and accountability from a brand that should uphold higher standards. Before arriving, I provided my pre-approval details, my highest approved interest rate of 6.74 percent, and my trade-in information, including that the vehicle had a co-signer. I made it clear that this rate was the top end of the scale from my credit union and asked that the dealership work down from there and show how their financing compared. Instead, they returned with a higher rate and no alternative options. Any dealership that values customer service would present the full range of term lengths and interest rates to demonstrate competitiveness, especially when a customer is transparent about their expectations. At no point did anyone mention that a wet signature from the co-signer was required before my appointment. If that had been communicated, I could have easily arranged it in advance. Instead, I drove several hours only to be told about it after arriving. To make matters worse, no one mentioned that I could have simply mailed the forms back in an envelope, which I later learned is a standard procedure. That lack of foresight and communication cost unnecessary time and frustration. A "pending lien" also appeared on my trade-in title, and no one at the dealership could clearly explain what it was for the first 15 minutes. Rather than offering clarity or solutions, the tone again shifted toward deflection, as if I should have anticipated their internal processes myself. When I arrived, I also noticed visible paint chips and a streak down the driver's side of the vehicle. To add to that, I later learned the vehicle did not include the Full Self-Driving capability that was represented to me in the listing and during sales discussions. That feature was the main reason I chose this specific car, so discovering it was not included felt misleading and careless. Throughout this entire experience, every problem somehow became the customer's responsibility rather than the dealership's opportunity to demonstrate professionalism. Courtesy is not the same as competence. The lack of proactive communication, accuracy, and attention to detail creates unnecessary frustration and undermines confidence in a dealership representing a luxury brand. read more

I bought a 2018 f pace s. It's not even a year and the engine has gone completely dead!!! I was sold a LEMON!!! So here's how they did me. I bought the truck was told that all trucks and vehicles on the lot were all certified, which was a complete lie, thanks Manny!!! I was sold the warranty, the highest price and most expensive, to cover the cost of any engine repair or failure. It was told to me that the service coverage I bought was for a person who wanted to enjoy the car and not worry about repairs or maintenance on the vehicle. I was happy with the truck! Sporty and FAST, until the thermostat reading kept over heating. The gauge would rise and fall continuously so I didn't pay it too much attention due to the fact it would stabilize to normal temperature. Then about 7 months of driving led to the heating and coolant system failing. I brought in the truck paid the deductible and was assured that all repairs would be completely cared for. During the process of getting repairs, they give me a 2018 Toyota Rav 4 to drive as a loaner which was completely unacceptable seeing that my vehicle valued way more than this vehicle. I told them that this needed to change and they did accommodate me with another vehicle but I had to get on a waiting list to get a vehicle of equal status and value of my car. This took 3 days. I finally get my truck back and in less than a day the check engine light came on and the coolant light was back on again. Which led me to believe that no repairs were made to my truck period!!!! I bring the truck back and in less than 30 minutes they tell me that I need a brand new engine, something that they already knew from the start, that I had nothing to worry about because the warranty service plan would cover it. Great!!!!! I thought as I drove away in a new 2025 Land Rover Discovery. I thought to myself, "they're finally getting it done right!" HA!!! What a joke!!! I get a call back from Brendan and he says, "Mr. Griffith I got good news and bad news for you. Bad news is that you have misfiring in multiple cylinders of your engine. Good news is you have been approved for a new engine, we're just waiting on parts to get the job done, but we are going to need $9500 to get it done for you!" WTH!!!!!!!! Wait, my car was just in your shop for several days and you mean to tell me that you couldn't see the misfiring before you gave it back to me?????? SUPER SHADY!!!!!! RIGHT???????!!!!!!!!! $9500 I said! No Im not paying that because this is the whole reason I'm paying top dollar for the highest priced service coverage so that I don't have to pay for this big expensive repairs. I mean this is what was told to me at the time of signing all the paperwork! Right?! WRONG!!!!!!!!! The price went from $9500, to 8700. From 8700 to 7500. From 7500 to 6000. From 6000 to 5300. And at this point with the fluctuations of prices thrown at me I have a clear vision into how SouthShore Jaguar does business. They don't care about the customer or upholding the word or signed service agreements, they're only concerned with getting your money. They are the absolute WORST!!!!! I honestly believe that this only happened to me because I am a Belizean American. This would have never happened to someone of Caucasian descent. And I don't mean to pull the race card but let's be real here!!! That's the way of the good ole US of A! So don't buy warranty insurance, because they will not cover you nor will your car be repaired. Don't buy a car from here PERIOD!!!!!! While I was there one of the service workers told me straight up, " Even the brand NEW trucks have issues and break down quickly!" Excuse me???? After you pay $53,000 to $100,000 on a brand new vehicle you have to get the fangs of blood sucking cash guzzling snakes in your pocket????? NO THANK YOU!!!! LESSON LEARNED!!!!!!! BUY A LEXUS!!!!!!!!! read more

Took our Outback for warranty repair with $100 deductible. Pointed out a bolt missing from the engine. They said the bolt would be $7. I said, okay. A week later they said it was ready. Went to pick it up, and they said it's $268. I said. WHAT??? They said they did extra work. I said , No one called. They checked with the mechanic who said they only did the warranty work, nothing more. I popped the hood and saw they hadn't replaced my $7 bolt, either. Then, all they did was knock $50 off the price. I'll never ever go there, again. And, neither should you. I'll go the distance to Castle Subaru in Portage where they treat you right. Or, independent shops like McGinnis Auto Repair in Schererville. read more

I was looking for a newer car and found this dealership on the internet. They had the INFINITY that I had been looking for, which had low miles and full service records. They had it priced good, and I inquired about it. Over the course of a week, Charles communicated with me and helped put together a deal. He was thorough and helpful. We made the 3-hour drive to the dealership on a Saturday and completed the sale. Charles and the rest of the staff at South Shore were super friendly and welcoming! This has been one of the best car buying experiences I've had. Whether you're in the Region or elsewhere, if you're in the market for a vehicle, check these guys out! read more

Jaguar Land Rover South Shore - Car Dealers Near Me - Crown Point, Indiana

Our family purchased a third car from the dealership. 3 cars in a year The third car just over 30 days in our possession, the engine light came on (I did not sign off on the as is paperwork stating "as is"because of my concern), called the dealer and the salesman took it to the GM who said it was my problem. I trusted my original salesman (who by the way left the company , I should have walked out the door when I was told he was gone). To say I feel scammed is an understatement. Be very cautious with this dealership read more

I absolutely love the customer service at JLR South Shore! I originally purchased at another dealership, but South Shore is so much closer to my house. The service staff at South Shore, treat me like family! I've been a few times, and every time I go, I don't mind sitting and waiting for my car to be serviced. I take my laptop, enjoy the refreshments, and watch tv, lol. They make you feel at home here. Meghan is the absolute best!!!! Thank you JLR South Shore! read more

If you value your money, your vehicle, or your sanity, DO NOT do business here. The service department is the most incompetent bunch of unskilled people I have ever come across. They don't even care that they mess up and charge you thousands of dollars for what they tell you they CAN fix and they actually CANNOT. I have never felt so robbed of my money in my entire life and I've never seen a company not give a d*mn about retaining customers or being truthful in what they can do. They are money hungry and greedy and any good reviews probably come from workers making fake accounts or having relatives do it. Don't waste your money like I did. read more

I had an excellent experience at Land Rover South Shore leasing a new Defender. This is the second one I leased from South Shore ans they make the process so easy. Tabatha was fantastic and answered all of my questions ans Jack went out of his way to make my family feel welcome. What a wonderful experience! Finance went quickly and easily - highly recommend visiting them, it is well worth the drive from Chicago! read more

Terrible experience. We bought a used car there. They cleaned up the engine so it looked perfect. A week later we noticed the engine was leaking oil. We bought a warranty from them which conveniently did not cover the problem. Tried to get them to look at it and some cheesy sales guy named Jack I think told us they could not help. I got no return phone calls or emails. They totally pulled a fast one on us. Cost 1000 to get it fixed. STAY AWAY from this place. They are scammers and would do anything to screw you out of your money. read more

These guys are the best. We have leased and bought a vehicle thru them. The sales team has been honest, efficient, respectful, and professional. The service department has been incredible and has been a welcome change from tom wood Land Rover in indianapolis. The service we have received from south shore has been exemplary and what we would expect from the storied land rover brand. Jessica and Brendan have been wonderful to work with. South shore has really taken care of us and we will continue to use them in the future for all of our Land Rover and jaguar needs. read more

The crew at this dealership is unmatched! Honestly, from the moment I walked in, then purchasing & ultimately bringing my vehicle in for service -it has been a pleasure. They go above & beyond to make me happy. This group is just outstanding. The amount of care & concern they put in to everything they do is just unbelievable. I am so very happy with my purchase & the service provided that I went back for vehicle number 2! I truly feel as if you can't afford not to buy from this group because there isn't an issue they won't help with or make right. Two of the best purchases I have ever made! read more

Recently leased a new evoque and the process was efficient. Got a great deal on the vehicle and Luis, Jack and everyone was very helpful. I love that they do some additional cosmetic items to their cars such as rims, badges etc which cuts down on me having to do that outside of the dealership. Anytime I have had a question it was replied to fairly quickly and any tech questions were thoroughly explained to me. Overall they met my needs and I walked away with a great car! Can't wait to upgrade to a large one for my next lease! read more

Jaguar Land Rover South Shore - Car Dealers Near Me - Crown Point, Indiana

Excellent and friendly service as always. They do their best to make you feel at home and as comfortable as possible. You can tell that all employees are trained to treat the customer right. It's been a consistent pleasure taking my Jaguar here for service. read more

I bought a car from south shore one Roger the car started to have issues within couple of days and texted the dealer he blocked me, before he blocked me he told me now it's your problem not mine. read more

Went here and bought a CPO Range Rover evoque. When I drove the car home I noticed the price of the windshield was held on by tape, the heat/air conditioning wasn't working and there was no washer fluid in it. When I spoke the the sales manager my texts were ignored and went from blue to green. Not sure if this means I was blocked or not. The place is sleezy and if you want a beautiful car and an enjoyable experience there are many other dealerships! read more

Jaguar Land Rover South Shore - Car Dealers Near Me - Crown Point, Indiana

On February 12, 2021, I completed an online deal to buy a certified 2018 Range Rover Velar First Edition with Luis Cuebas and gave my credit card for a deposit. The car was listed on Cars.com. I was going to fly into Chicago and drive it home after the snow storm had passed as I live about 800 miles away. On Tuesday, I get an email from Luis saying the dealership owner's wife had borrowed the car to go visit family and wouldn't be back for two weeks so I'd have to wait til then to pick up the car. I had already planned to fly up on February 21st to come get the car. Naturally I complained about this and Luis' manager, Jim Ottilie, called and told me the reason the car wouldn't be ready is the owner's wife had wrecked it on January 14th and it coverage for the repairs was being held up by insurance. He said the car was undrivable and would be out of the body shop in 2-3 weeks. When I viewed the car online it said No Damage History even though the car had been wrecked a month earlier and hadn't been fixed. Jim Ottilie explained they had 54 dealerships and sometimes there are breakdowns in communications. He pretty much told me I could buy it if I wanted and if not there would always be somebody else to come along and buy it. It's common knowledge that a wrecked car repaired isn't as valuable as a car that's never been wrecked, yet they never offered any price reduction or anything. Pretty much take it or leave it. I've never dealt with a luxury car dealer so unprofessional in all my life. Just be aware if you make a deal there because they're someone I wouldn't trust at all. The car is back online with the No Damage History claim removed and listed for the exact same price as it was when I saw it online. Someone will pay extra for this car and not realize it should be a few thousand cheaper. read more

The customer service has gotten much better than previous experience. They fixed my car and washed my car. The advisor was nice and respectful. read more

I purchased a pre-owned vehicle from here late last year. Great vehicle, and the process was pretty much on par with what I would expect from other dealerships. Not good, not bad, just a typical car dealer experience. I brought my car in for it's first service a few weeks ago, and I doubt I'll be bringing it back. First off, when the appointment was made, I was told that the service was covered since my car was still under warranty. When I got there, they told me they had made mistake and that the service wasn't covered. I'm guessing this was an honest mistake, but I live 40 minutes away from this dealership. What if I didn't want to pay for the service and wanted to just wait for the next regularly scheduled service? But now I'm already here right? Maybe it wasn't a mistake and was the plan all along. Whatever. My main gripe with this dealership was just the overall vibe and experience. This isn't the first luxury car that I've owned, so I have a good deal of experience in getting my cars serviced at luxury dealerships. This was by far my worse experience. If you haven't been to this place, you should know that it has a very beautiful and classy.appearence. Unfortunately, it's all on the surface. When I arrived, there was very loud rock music blaring in the service area. Not the garage, but the actual area where they greeted you, sat you down and checked you in. It was 8am in the morning! There also were 3 or 4 young women that sit behind the service guys, that I assume do the billing and invoicing. While they weren't bad, they were talking way too loud to each other at times. That combined with the overly loud music was just too much. Once I made my way to the waiting area, I was hoping for a bit of peace. Unfortunately, things only got worse. The dealership has a very open design, so I could still hear the loud chatter and music from the service department. But now I could also hear everything going on at the front of the store as well, and it was way worse. Several of the sales guys appeared to be having what sounded like a frat party. Very loud yelling, talking and laughing as if they were not in a place of business. This is a Land Rover and Jaguar dealership? Really? Did anyone tell the people that work here that? Lastly, and what really took the cake, was when they came and got me when my car was ready. Now it had been raining pretty heavily that morning when I arrived, and was still raining at this time. The service area was also pretty empty, probably due to the rain, time of day and COVID-19. While I was being seated and presented with my bill, I was looking around for my car. I didn't see it. There were really no other cars there, so I was confused as to why I didn't see my car. After I paid, I asked the service guy where my car was. He literally pointed outside. I couldn't believe it! I told him "you know it really would have been appreciated if you could have left my car inside, so that I don't have to go outside and get soaked in the rain". He offered to go bring it inside, but I was done at that point. Luxury dealerships are supposed to offer a premium service experience. I don't expect silence and violins playing in the background, but at least a higher level professionalism and courtesy. These guys haven't figured that out yet. I won't be back until they do. If then. read more

At 9:30 am I called to ask about a car on the lot. I asked them to hold it since I had a long drive. I told them I'd probably be there around noon. It was a 2 hour drive. They never called. The car was gone by 1pm. they said they moved it to the front and another customer saw it. I doubt they ever had it and tried bait and switch. I would not trust them and certainly will not do business with them. read more

First time at this dealership for service work (usually go to Chicago). Service dept was great to work with and informative. Vehicle was serviced and returned back to me sparkling clean! read more

My husband and I would like to extend our gratitude for an exceptional customer experience. The South Shore JLR organization is top notch. You took the initiative to have the Aston inspected and all issues serviced to original intended condition. Small details like filling the fuel tank and changing the oil were also noticed and appreciated. The Aston is stunning and extremely fun to drive (especially in Sport mode). We would not hesitate to make the same trip to purchase a vehicle from your organization. Please communicate to all who were involved in making this an excellent experience. read more

I would never recommend going here to buy a car. Finance guy is completely rude and will talk to you like you're stupid. I fully intended on buying the car until he was rude. Even at the asking price it was a great deal, his attitude made me walk away. Was also told the car wasn't "certified" and that autotrader made a mistake...although the description for the car on THEIR website says "certified" and "Land Rover Approved Certified Pre-Owned Details: * * 165 Point Inspection * Vehicle History * Warranty Deductible: $0 * Roadside Assistance * Up to 7-year/100,000 miles (whichever comes first) from original in-service date, including Trip Interruption Reimbursement *" Just not worth being talked down to...find a different dealership with what you want! read more

Very professional, beautiful dealership. They honor their promises, are fair, and treat their customers as priority, which is refreshing. I would definitely do business again. read more

We purchased a BEAUTIFUL pre-driven vehicle from South Shore, and I can recommend this dealership without hesitation. Josh, Cheryl and Lindsay were extremely friendly, knowledgeable and helpful. It was a great customer experience. If you are in the market for a ride, be sure to go to South Shore. We came all the way from the Chicago suburbs and it was worth it! read more

Thanks for the memory. A LeSabre ran 50 mph Headon into an XJ8 going 20. The jaguar driver was able to open his door and call an ambulance for the Buick driver who went into a coma with a broken back, broken pelvis, and massive internal injuries. I drew the 1968 Buick Limited and the 1970 Buick Invicta Estate Wagon, sent those to Flint, and went into production. Despite the high cost of ownership, ten times as high as a mid 1970s Peugeot, I drive a jaguar because: how much is YOUR life worth? read more

Steer clear of this Land Rover Service Department. They are the most incompetent, non-communicative service department of any dealership I have ever had the displeasure to deal with. The poorest customer service ever, lack of update on repairs, confusion in booking appointments, and know one has the decency to ask what they did wrong or could do better. They simply don't care. Spend your time, money and patience elsewhere. read more

Drove about 2 hours to this dealership for service, as it is the closest one to my house (my problem...I'm aware). A few months ago I took my Range Rover in, and it was a very pleasant experience. However, when I dropped my Range Rover off on Saturday (12/28), they gave me a courtesy vehicle and told me to have a good weekend...odd. So the service department called me an hour later and said they wouldn't be able to look at it until the following Monday. Fair enough... Monday (they were "very busy" in the shop - couldn't look at it); Tuesday (the assigned technician was "out"); Wednesday (holiday, so closed); Thursday (they were short-staffed and hadn't even looked at it yet). Friday, they try to say nothing is wrong with my vehicle and that they will bring me my vehicle. Come to find out, they did not look at the notes from my previous service a few months ago to know that a sensor was faulty. Only after me telling them to look back in their service notes did they THEN agree to fix the sensor. Saturday (they finally get the part and will work on it Monday). Monday (the assigned technician had the "flu"). Which brings us to today, Tuesday. A lovely gentleman delivered my vehicle to me, but the SECOND I drove my vehicle it started making the exact noise the service department said they couldn't replicate (and thus, could not fix). They wouldn't even put it up on a hoist to look at all the rust underneath my Rover causing the problem. So, now I have to drive even farther away to take it somewhere else to be serviced, as this service department has proven to be unprofessional and rather incompetent. Very disappointing for a "luxury" dealership. Don't waste your time. read more

DO NOT SPEND YOUR MONEY HERE ! I purchased a vehicle on Feb 11 2021 and wish I wouldn't have ! To start the customer service is beyond terrible. My trade in still shows a past due balance because Jaguar has failed to do their part. I spoke with Jack in the finance department...he's a big liar!!!! Stated the check was overnighted to the company Tuesday, here it is almost Friday and Chase has yet to receive anything. I called him yesterday and he stated he would call me back instead he emailed me stating the check was mailed. When speaking with them today no one can provide a tracking number for the check which they claim was sent already. They will gladly take your money and once you are out the door you can forget it, they all lie and avoid speaking with their customers directly. Please don't end up like me, shop at Jaguar in Hinsdale, you will not be disappointed read more

Bait and switch with advertised price. then attempted to tie advertised price with using their financing. operates like a greasy corner car lot, not a land rover dealership. also advertised false upgrades that the vehicle didn't have and lied about work that was done to the vehicle, which i learned the truth from Land Rover USA Corporate. Charles Jones is shady sales "executive". Manager "Aberto" was "too busy" to come to the phone, then i was told he was listening in on the conversation. how these individuals own/operate/work at a presumed top manufacture like Land Rover is shocking. they give LR USA a horrible name. read more

This is by far the best car dealership I have ever been to. The car is always fixed with top competency, and the Service Personnel are always cheerful and cordial. The only 2nd Place , in dealers, was 42-43 years ago at World Wide Motors, Indianapolis.... Super service but still not as cheerful as South Shore Jaguar. I was a stockholder 35 years ago when it was privatised from British Leyland and sold for mere Pence per share. When Jaguar went to aluminum carrosserie, the cars became the best in the world for durability, active suspension, and Power-train parts material quality. These cars became so good in 2004 that when Peugeot- Citroen returns in 2023, a Jaguar car will still be preferable. read more

They were fast and kept me informed on the progress. The only complaint is that I wasn't told when they were picking up the car. I had to call to find out so I could be home to give them the key. Other than that the communication was good and my car was returned that same day. read more

Lindsay in finance kept pushing their bank chase down my throat. When I explained that I was using my own bank her attitude towards me and my family completely changed and she got her sales manager Berto involved. The experience was far from enjoyable! read more

I received poor customer service at this dealership and I would not recommend to anyone.

The dealership is clean, modern and bright. The people, from Jordan to Charles to Zach, are positive, energetic and eager to help. We had thought about a Porsche Macan, vs. a Land Rover Discovery - and in the end, the service that LR South Shore provides put them over the top. For maintenance, they said they will come out to our house 25 miles away and pick up our vehicle when we need it. For the orientation meeting, Jordan again drove out to our home to demonstrate all the vehicles features. Nice feeling. read more

I have bought several used vehicles in my life, but not from this dealership and I don't ever plan to. To any US service member my advice to you is this, "Stay away!" Both the sales representative and sales manager, Dan and Berto, were unknowledgeable and less than helpful. Hopefully, they read this review and put more effort into customer service relations. read more