We bought a used Certified Pre-Owner GMC Acadia from Dan Fiehrer. We were very pleased with the…read moresales process. Dan was easy to work with and we felt no pressure. He made sure the car was detailed and ready for us when we arrived to accept delivery. We had one issue that was handled perfectly. The 172 point GM CPO inspection showed the tires at 10/32's of an inch (nearly new). Right after getting the car, I took it to Discount Tire who found the tires to be at 5/32's (needing replacement at 4/32's). I sent Dan an email and within 10-15 minutes, William in Service called me. He said that there had been a mistake on the inspection and agreed the tires were original to the car. He offered me a free replacement of the tires and asked what kind of tires I wanted. I told him and they were promptly installed them, leaving me a very satisfied customer. We live nearly an hour away from Fiehrer but will be back the next time we need a vehicle!

Service manager lacks knowledge and needs additional training on how to follow GM processes. I…read morewould recommend some additional training.

Took my 2011 Es350 in for a battery light on. I suspected…read moreit was either the battery (2 year Lexus battery) or alternator. They put a drain on both, which is fine, but didn't put a hard pull on the alternator so it check out fine. Cost= $200 Light came on again. Took it to a local shop I trust, alternator failed on a hard pull. Lexus just wasn't thorough enough. Disappointing

Owned my 2008 is350 for 15 years. The subwoofer was having issues so I took the car in to replace…read moreit 10/2023. Cost $1,500 to replace 1 speaker. 6/2025 I took the car in because the subwoofer sounded worse than the first time. They charged me over $100 to tell me there's nothing subwoofer had an internal malfunction and there's nothing they can do because it's outside the 12 month warrantee. So very disappointed in the quality and service of Lexus. Poor quality, poor service.

I have owned two Infinity vehicles. I have worked with both the service and parts department…read more Both provided excellent customer service and quality work. I have had numerous questions for both the service and parts department. They provided answers to my questions quickly. I just sold my vehicle to them and was very impressed with the experience. I would highly recommend this dealership for a vehicle purchase of service!

Infiniti of Dayton was great when I initially purchased our two cars and SUV. One of those vehicles…read morecame with an extended warranty with unlimited miles through June 2026, which gave us confidence in the brand and dealership. The first major issue involved both engine and transmission concerns. The Infiniti technician recommended a full engine replacement, yet instead of following that recommendation, Infiniti chose the cheaper route--repairing the timing chain and topping off fluids. The transmission issue was never addressed. Six months later, the engine failed again. Once more, the technician recommended a new engine, but the claim was denied because the cost of replacement--combined with the prior timing chain repair--exceeded the vehicle's value. After six weeks of fighting, escalating the issue, and preparing to involve an attorney for a potential bad faith claim, Infiniti finally approved the engine replacement. This approval only came after it became clear the initial delay and partial repair had directly contributed to the failure. Just two months after the engine replacement, the transmission failed. The repair cost was approximately $10,000. Despite the vehicle having only 100,000 miles--and already needing both a new engine and transmission--the transmission claim was denied because the total warranty payout now exceeded the vehicle's value. Over the last five years, my family has spent well over $200,000 with this dealership. Yet Infiniti was unwilling to invest $10,000 to stand behind their product, honor the spirit of their warranty, or retain a loyal customer. Instead, the pattern appears to be delaying or minimizing repairs until warranty limits are reached or exceeded. I will never purchase another Infiniti. Based on my experience, Infiniti does not stand behind its vehicles, does not value customer loyalty, and prioritizes short-term cost savings over long-term trust. Save your money and don't buy an Infiniti.

Express Motors made the car buying process very easy. I did my research and drove 3 and a half…read morehours to pick up my 2009 Toyota Tacoma, and I could not be happier with my purchase. The frame was immaculate and the carfax told me everything I needed to know. It was a pleasure to work with Robert. Not including test driving, Robert worked with me and it took less than an hour to get my truck bought.

BUYER BEWARE: After looking online at a Tesla, I decided to go check it out in person. I was told…read morethat I could not test drive it. I told my father about this, and he went to see if he could test drive it. He was permitted to take it for a test drive, and when he mentioned that I was there earlier, and the salesman said that he doesn't allow 20 year olds to test drive. (I'm 36 but look young). This is agism at its finest. Although I had the cash to pay for the car, I will not support a company that would allow blatant discrimination.

You get what you pay for…read more I spent $25,000 dollars of work restoring a barn find car. And agreed to everything they recommended needed attention. Upon picking up the car. The brake caliper failed a day later and had to be towed back. Expectedly I was angry, flukes happen and I get it but the failure happened on a part that is responsible to my safety. Even though I lost my temper at Dalton, he didn't yell back rather kept his composure and said he would prioritize my issue. Later that day Ricky the manager from Foreign Exchange gave me a call back apologized and accepted responsibility for the parts failure at no charge to me. THIS!!! Is what I look for in a mechanic! Everyone makes mistakes but not everyone stands behind their work and makes sure that you have a good customer experience getting things right. I will continue to do business with Foreign Exchange because they prioritize professionalism, believe in the quality of their work and when things go awry they warranty their work instead of putting the onus back on you.

Have a 97 Mercedes with some minor fire damage and called to see about getting it repaired…read more Unfortunately, due to the age and parts availability they were unable to help me. They did however absolutely go completely above and beyond giving me recommendations on who to contact that might be able to help. So incredibly polite and you just don't see this kind of customer service anymore!

You know - If you look at previous reviews that are from 6 months to 1 year apart, you HAVE to take…read morethem with "a grain of salt". Most HAPPY customers DON'T write reviews. It's called "negative review bias" (look it up.). Negative customer experiences are TEN times more apt to "dis" a business. I know. I OWN a business myself! That's why it's SO easy to see a business drop from a 5-star rating to the basement level. Anyway, our Schmitt Mazda salesman, AUSTIN BEAVER, was phenomenal and made every effort to secure the best "deal" for our now "new to us" pre-owned Mazda CX5. While it is truly a "seller's market" at this time for this particular vehicle (high demand!), Austin did all he could to get us rolling -fairly- in this fantastic car. They even took our "crippled" trade-in at a very reasonable value! Another feather in the cap for a highly rated brand! Want a Mazda? Jeff Schmitt is THE place to start. Then, shop around if you'd like. You'll be back. WE did! Oh, then when after you drive off in your shiny new-or-used car, change the statistics and write them a GOOD review. Happy driving!

It's Buyer Beware at this place! We were new-car buyer…read morenewbies and boy did they see us coming. We were fortunate to get away from there. They should require all employees to wear masks. We wanted to buy a $30k car and by the time they were finished it was a $40k car! Oh the finance woman will say, "we're completely transparent!" About as transparent as Musk. During the process she'll explain the extras, but they are never called extras, because they've already added them without your consent! If you start to ask about the cost she quickly says, "It's included!" Right, wink-wink. Just remember that they can only add tax, license, and doc fees. Doc fees in Ohio are $387.

Wagner Subaru is a great family owned and operated business. They give a lot back to the community…read moreand always show integrity and honesty.

I went to their used lot at 217 N Broad, down the road from the new car dealership listed here. I…read moretest drove a Subaru I had seen online. I'm glad I went to see it as the CarFax didn't disclose the total of the aesthetic damage to the car but came out of the test drive liking most of what I'd seen. I then spoke numbers with (who I assume is) the sales manager, Mitch. I told him I needed a day or two to think about it, and that I'd very likely have a check on his desk within a week's time. I left excited. The morning of the second day, Saturday, I get a text from a sales associate telling me that the car had been sold out from under me. No call, no text that there was interest on the car and that I needed to act now. Nothing. I understand that they're a business and their business is to turn over cars and make money- the staff was friendly, and the sales manager was straight forward- this chain of events does not inspire confidence. How is someone to have any faith in a making a deal when words were broken with communication wayy late. I'm disappointed.

Super high price charged for out of state vehicle - Sprinter: $1100 just to change fuel hose…read more"assembly" and they couldn't diagnose issue with the engine not being able to start! They told me it would be $25,000 to replace the motor with a remanufactured one. No written quote given. Use Mercedes-Benz in Westchester instead if you need service!!!

The service we received was truly exceptional. Their attention and care far exceeded even the…read morehighest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!