Only have experience selling a car here, not buying. I'm sure they're two different experiences…read more Emily E was so kind and QUICK. We had brought the wrong type of document to verify the title and my wife's maiden name and she told us what we needed and where we could get it. When we came back a few days later she got right to it and got us in and out in about a half hour to an hour. Our online appraisal matched what they offered in person, always a plus, especially since this is a gripe people have, though I think people are overestimating what they actually have.. Emily was very friendly and knowledgeable, the other staff seemed very relaxed and approachable, as if the team actually enjoys working with eachother.

DO NOT BUY FROM CARMAX -- WARNING: Title and Registration Problems & for Fellow Military Families…read more I purchased a 2024 Ford Explorer XLT from CarMax in JUNE. CarMax failed to properly handle the title and registration. My husband is active-duty Air Force, and we completed a PCS in August 2026. Before the move, I was told by CarMax that my plates would be shipped to our new home in August in Dayton, Ohio. When we arrived, the plates still had not arrived. After many calls, repeated follow-ups, and involvement from CarMax Customer Relations, I eventually learned that CarMax could not register the vehicle and offered me a branded title. In SEPTEMBER 2026, CarMax found me a substitute vehicle. I spoke with USAA and was advised that I could substitute the vehicle on my existing loan rather than taking out an entirely new loan. I provided this information to CarMax in great detail. Instead, after CarMax bought my original vehicle back, they told me they could not provide the documentation needed. As a result of this situation, I have incurred additional costs and financial consequences, including paying for additional temporary tags after the original tags expired, made a $600 car payment and paying interest on a vehicle I wasn't able to keep, having my credit impacted by multiple loan inquiries within a short period, and received a higher interest rate on the new loan. Customer Relations is aware of the situation but has not contacted me regarding my concerns.

The service and parts center were fabulous. I just needed a lug nut cover, but they only sell as…read moreunit of lug nut cover and lug nut itself. They sold me one for a decent price and put it on the car for me without charging me. Thank You Dustin, Tim, and Nick!

I waited two and a half months for my custom order Bronco. Unfortunately, my salesperson was off on…read morethe day of pickup, so I worked with Noah to complete the purchase. My experience with Noah and the sales manager, Thomas, was very disappointing. Noah was hostile during our discussion of an "updated quote" they presented to me at the last minute. Thomas refused to honor the documented commitments made by my original salesperson, with whom I had been working for months. The trust I had in Interstate Ford was eroded so quickly at the final stage that I felt I had no choice but to walk away from the Bronco I had customized and waited months for. It was an incredibly frustrating experience and a complete waste of almost three months. UPDATE: After posting this review, I spoke directly with GM Paul Nichols. Rather than addressing the concerns I raised about the way the transaction was handled, he defended his staff, told me this is how they do business, and called me condescending for asking questions about the numbers. He also said his staff agreed that I was the problem. That conversation confirmed for me that this was not an isolated issue with one employee, but a reflection of the dealership's culture and how they treat customers when a deal is questioned.

This is my preferred Mazda location even though it's an hour away from me. It's a nice and updated…read morelocation. They have a large waiting area with plenty of drinks and snacks. Juli has helped us multiple times. Both my mother's used GMC Acadia and my used CX-5. She's always super nice and helpful. If she isn't able to answer a question she'll check for you. Brayden is great with financing and walks you through the entire process. He answered plenty of questions in the days leading up to my purchase of a used car on the lot. Highly recommend!

Apparently they didn't want to sell me a car. Walked around their lot for a while looking and was…read morecompletely ignored. I'll go buy elsewhere I guess.

Since the name change from "Walker" to "South Dayton", the overall quality of service has…read morenoticeably declined while the cost has increased. To start, you can no longer schedule service through the Toyota App. Because of this change, I had to call and make an appointment the old-fashioned way--by actually speaking to someone on the phone--just to schedule an oil change. For comparison, Reichard Chevrolet offers a Fast Pass oil change with no appointment necessary. I arrived today at 6:45 AM for my 7:00 AM appointment and waited for the doors to open. As usual, check-in was done using a pen, paper, and manually writing down VIN numbers and damage notes. This process feels outdated, especially when dealerships like McCluskey Chevrolet have been using automated check-in technology for over a decade--and they offer free snacks, drinks, Apple workstations, and a dedicated lounge. When asked if I planned to wait for my vehicle, I said yes. Josh told me it would take about an hour. My vehicle was finally ready at 8:20 AM. Then came the bill: $93.39 for a basic oil change. When I asked why the price was so high, Josh explained that prices had increased a couple of months ago. It seems like everyone is jumping on the "tariff" excuse to justify higher pricing. For context: On 06/17/25, I paid $79.54 for the same service--before the name change. On 09/18/25, an oil change at Joseph Airport Toyota was $80.62, and they include free coffee and donuts. The price increase alone is frustrating, but the addition of hidden fees--like a "Document Storage Fee"--makes it even worse. And while coffee is free, you'll pay $1.75 for a single Pop-Tart. Overall, the combination of rising prices, outdated processes, and declining customer experience makes it hard to justify coming here when other dealerships offer better service, better amenities, and lower prices. You could save $12.77 by visiting Joseph Airport Toyota, and enjoy a more modern experience while you're there.

Randy Kepperling was great to work with. I did not feel pressured and he was knowledgeable about my…read morenew 2012 Toyota Prius. He responded to both emails and texting promptly. He was patient with me as we waiting for one of the financial officers to replace their printer so I could read through the deal thoroughly before signing. They did not add any gimmicky add-ons to the deal and honored their original quote, which was to simply drive it off the lot as-is. Additionally, he gave me a voucher to bring the car back to have the headlights buffed and cleared for no additional charge. I do not enjoy car shopping and Randy helped make it a painless process.

I can only review the service side of Jeff Schmitt as that is all we used. My husband bought a…read moreChevy Colbalt back in 2007 and we recently started receiving recall notices. Since we are no longer in Cleveland and close to where we bought the car, we were directed to Jeff Schmitt South. This would easily be a 5 star review had I not had to call back twice. The first time I called was in November of 2014 to set up an appointment. The guy that answered the phone asked for the recall numbers, well I didn't know what those were and he proceeded to tell me that they should just be on the sheet you received in the mail. I couldn't find them anywhere and asked if I could just give him my husband's VIN number to see what recalls needed done. He rudely said no and "oh, by the way we are booked up until February" then transferred me to some lady who had no clue why I was being transferred. She then tried to put me in touch with a place in Xenia, which is 30 minutes away from me to set me up with an appointment, but never got a call back, like she stated I would. I waited until after Christmas and New Years and called back the first week of January. The lady I spoke with was very nice and explained exactly how many numbers I should be looking for on my paper and where they were located. She also was able to get me in a little over a week later to get the recalls fixed. When I mentioned what the guy told me, she apologized and said your probably got one of the lazy mechanic who didn't want to do anything. Drop off and pickup was very easy and everything was fixed that we needed. The last lady that I spoke with and how nice the people at the service center where saved them from getting a terrible review. A tip I could give Jeff Schmitt, would be to make sure all your staff is trained on customer service if they are going to be handle the phones and speaking with potential customers.

Rip-off artists. Conmen. Scammers. Crooks. Flimsy flam guys. Dishonest. Greedy. Rude…read more Unprofessional. Uncaring. Soulless. Deceitful. These are just a few words to describe this "business". Both the cars this place have sold me have been junk. When I took them in for service I was charged a hefty fee for a diagnostic. So I had to pay them to tell me what was wrong with the car they sold me. I should have known this place was shady when Steve V left it.

Avoid AT All Cost Don't know what they have, waste your…read moretime. Selling junk with tail light warranty. Beware

Great experience. Fair prices, honest people, and they had the part I needed ready fast. Staff was…read morehelpful. Definitely coming back for future parts.

Over the years I have purchased or leased many automobiles from a variety of dealerships in the…read moreDayton area. Most of the sales people were more interested in their commission check and a quick sale than creating a pleasant buying experience focused upon my needs, preferences and budget. Ken Sparaco, at Castrucci Auto Mall - Honda, is a model example of a professional sales consultant. Ken's low key, yet upbeat approach immediately caught my attention. He listened to my current lease commitment, my needs in a new vehicle and my time frame for buying. Without skipping a beat he provided me with a couple of options on two different Honda CRV models. To make a long story short, my wife and I now own a new Honda CRV that we LOVE. Additionally, the process of arranging for our lease went smoothly and all of the terms of the sale were as previously agreed. NO SURPRISES! If you are in the market for a new Honda, I highly recommend you seek out Ken for your next car purchase. I believe you will be as impressed as my wife and I are with Ken Sparaco. Eric W

Service for oil change took a long time then they tried to sell me a battery they said mine was bad…read moreThey a girl for a service advisor and she took 15min to close my bill Ever time a go the for a oil change the keep trying to sell me battery. And telling I got something else wrong with cat.

While the review is assigned under "Jaguar of Dayton" (parent company), it belongs to the Range…read moreRover division. It had been a few months since I had driven my car, when in doing so warning lights started illuminating. Unfortunately, I was nearly an hour from home; fortunately, I was only a couple of miles from RR. Jerry and the couple of service techs were very helpful when I popped in on them in a mild panic. While simultaneously talking me off the ledge were they able to attend to the couple of issues necessary to get me safely back on the road. In the couple of times I've had to have my car serviced (both planned and UNplanned), this group has been nothing short of professional and highly service-oriented. Highly recommend.

I was looking to buy a vehicle. Excited after finding the perfect one online this morning, I was…read moresure today would be the day I finally bought a Jaguar! I just had a couple of questions... So I filled out the form on their website. I entered my questions and even included the vehicle VIN (I wanted to be sure they knew which vehicle I was interested in). The first email arrived! The salesperson said that they had not opened yet, but said I would be "my top priority when I return to the office". Also, they mentioned "We're going to work very hard to earn your business!" YAY!! An hour later a second email appeared. They were open! Oddly, it was a different person than the first contact. Oh well, no worries. This person assured me "We have received your request for information and we will be contacting you shortly." Okay, I would wait, I guess. Another hour, another email. At least it was the same person as the first email. They wrote: "We look forward to assisting you; what question's can we answer for you or additional information could we provide?" (sic) What? I had already asked the questions. They had already assured me they were getting the information for me. Now we were back at the beginning? Did they even read my first email? And who makes "question" plural by adding an apostrophe??? I emailed back, stating that I only needed to know what was in my first email. And I waited. And waited. But they never got back to me. Nothing. I checked the links in their emails. Their main site was "Not Secure" according to my browser. I searched again for the answers to my questions in their listing, but they had no detailed information listed. I don't think I want to buy a "luxury" vehicle from a company who can't read, can't get back to me, can't secure their own site, and (most of all) can't make a simple word plural. I'm honestly not sure if they even want to be in business.

They bought my 2008 Jeep Patriot for junk for $300 and will not give me a receipt. They did not…read morecomplete the title transfer. They Won't even fill out information required on the back of the title. I've call and spoke to them several times and emailed them several times but they still won't. I need to take this off my insurance so I don't pay insurance for I car I no longer have but they won't take care of what they are supposed to do. I need a receipt and the title in their name and the title transferred and notarized. This is very unprofessional and possibly illegal.

They were at my house when they said they would be, the whole transaction took about 10 minutes and…read morethe men were friendly. I would recommend them to anybody needing to get rid of an old car!