I stopped by their offices after having breakfast across the street to inquire about a repair. In…read morethe office was a man and a woman who really weren't very helpful. upon inquiring about the repair the woman began writing my info down and informed me that someone would call me. I had to push to inform them about what my needs where and what their terms would be. At that time the man walked over and asked me a few questions about the repair. Upon answering the questions he began to walk out of the office without ever truly responding when I realized that he was holding the door open for me to leave. Wow, no introduction no explanation of the fees, how payment is to made or anything. Not even a thank you for choosing us. It was pretty bad customer service. Long story short I would have given them 1 star except that the actual repair man was very nice and accommodating. He explained all he needed invited me to watch the repair if I wanted to save money on future repairs. Funny thing is when I went into the establishment to inquire about repair the lock I also wanted to inquire about having an opener but based on the treatment I received I decided it would be worth it to do it myself rather than spend money with a company that doesn't appreciate its customers. Update : The reply from the establishment attempts to discredit me because I don't review often. I find that the frequencies of my reviews to be irrelevant. What is important is that I felted so moved by the experience that I was compelled to write. I reiterate that the serviceman was nothing short of a gentleman and a pleasure to do business with. This was not me feeling leaving the office and I expected to be treated worse by the field tech. This was not the case, making my treatment in the office even more appalling. The purpose of my review was to inform the establishment that I did not appreciate the way I was treated. Perhaps it was an oversight related to being busy or failing to realize that while you do this everyday this was my first time in the office and a little more time could have / should have been taken to explain the process. What really made me mad was that the individual I was dealing with simply walked off / out the door while speaking to me and left me standing in the office mid-sentence.....no one even thanked me for using their services......

Do not ever use Metropolitan Garage Door. Never. Not under any circumstances…read more Metropolitan installed our garage door and our garage door opener in 2006. In 2012, the large center coil snapped and the door literally came crashing down. It was terrifying. They were responsive and came out the next day to temporarily fix it, but then it took another week for the full repair because they had to wait on parts. The repair was done for free, because the door was relatively new. I appreciated that, and until yesterday, I would have been happy to recommend them to anyone. On Tuesday evening, I backed out of the garage and pushed the button to close the garage door. It started to come down, and I watched the cable on the left hand side come shooting out. This was followed by the entire left side of the door falling down off the track. The door was solidly jammed, on a diagonal, with the left side out of the track and only the arm from the garage door opener holding it up. Luckily my father was visiting and he disconnected the garage door opener, and managed to manually close the door (partially). It was still at least three feet off the ground on the left side, and it couldn't be locked in any way. Not good. First thing Wednesday morning, I called Metropolitan on my way to work. I explained the situation. He told me that this is quite normal and he'd have to look up my paperwork and call me back. He called me back about 15 minutes later and confirmed that they'd installed the door in 2006, realigned it/oiled it in 2009, and replaced the coil in 2012. He said he had no explanation for the fact that it's fallen twice in less than a year, unless I'm "overusing" the door, or maybe I'm "misusing" it, but he'd send someone out to take a look. I said that I'm usually the garage door normally, but I was getting on the train, so I really couldn't argue with him about that. He told me he'd call me after his guy had determined the problem. Around 10am, my nanny texted me to say that the garage door guy had come and was very nasty to her. He closed the door properly and told her not to touch it because it was dangerous. He said he couldn't fix it and he'd be back "sometime next week". Then he left a receipt that said he'd been her for an hour, when in reality, he was here for less than 15 minutes. I was tied up with work so I gave the information to my husband, who called them and was told they had to order the part, but they'd have it fixed this week. Okay fine. This morning, I received a call on my cell phone. As soon as I picked up the phone, someone SHOUTED at me "what did you do to that door?" I was completely lost, and had to ask twice who the caller was. I still don't have a name, but I know it was Metropolitan. This person then proceeded to berate me, telling me that my "story" doesn't make sense, that I "obviously jammed something into the tracks to break the door" or that I "took a wrench to it". (Note: I am not proud to admit this, but I wouldn't recognize a wrench if it fell on me). I explained that I did nothing but push the button to close the door and the cable snapped. He yelled and ranted and raved at me for 20 minutes - telling me that these things don't happen, that he has 40 years of experience and he know that I did something to the door, that I'm overusing and misusing the door (how does one misuse a garage door, incidentally?), and that I have no idea what I'm talking about. I told him over and over what I did and what I saw to no avail. He said he would send a man over this afternoon to SHOW ME what I must have done to the door. At this point, I legitimately thought the man was crazy, so I told him I no longer cared what he thought and I just wanted it fixed, which my husband was told would occur this week. He screamed "I TOLD YOU I CAN'T GET THE PART UNTIL NEXT TUESDAY!" Then he said he wasn't dealing with me anymore and he hung up on me! I was so upset that I was literally shaking and I almost started crying. I called Door Boy in Berkeley Heights at 11:30 am. By 1pm they were here. By 2:15 pm, the door was repaired for $170. The repairman told me that the problem was that the center coil didn't have enough tension on it to support the weight of the door. The lack of tension caused the cable to loosen, and made the door come down unevenly. When the door dropped unevenly, it cause the cable to jump off the pulley. This was the result of the coil (which Metropolitan installed last summer) not having enough tension; it had nothing to do with the way we use the door, how often I open and close the door, or anything else I do. It was the coil! I will be calling Metropolitan tomorrow to let them know that they can keep their part, their recriminations, and their attitude because I will not be using them again. I will also be telling everyone I meet this story, because no one should be subjected to that kind of abuse over a lousy garage!

Excellent experience with Penyak. They were incredibly customer focused and available to answer all…read moremy questions. It only took a day to have my roof done! The roofers were professional and super clean and I felt the price was fair. I would highly recommend.

Penyak Roofing may do a good job of roofing but the customer service is seriously lacking. In 2019,…read morethey replaced part of our roof. We needed them to come back to redo something and were only able to get a call back and follow up from Penyak by posting a negative review, which they saw and then responded to. More recently, we had a roof leak following a recent Nor'easter . I had to leave 2 messages before I received a call back. They finally put me on their schedule for an estimate, which never happened because they were overbooked. I was supposed to get a call back for rescheduled estimate appointment and that has never happened. It's been over a month. Penyak Roofing would be better served by letting potential customers know when they are overbooked and referring them to another business than stringing them along and creating a very frustrating customer service experience and losing the business anyway.

I've been using this contractor for a long time. Sadly, the original owner Dave passed, so the…read morebusiness is now under new family ownership by Jerry and Joe, a father-and-son team, and is simply called Village Sweep. I had them inspect my chimney, sweep my fireplace flue, and install a stainless steel liner and new cap on my HVAC flue,which I neglected to have done when I upgraded my old furnace a year ago. They performed the work right away, and did an excellent job. Their crew was polite and very professional. It was a messy job, but they left the fireplace and basement areas of my home cleaner than when they arrived. Prices were reasonable, in fact, unchanged from what I paid seven years ago for the basic service. I can't say a bad word about these folks. It's not always easy to find good home contractors, so Village Sweep gets top marks from me.

They responded to inspect my chimney quickly and were there within a few days. Just needed a…read morecleaning, and they noticed some minor issues with the roof chimney which they'll repair in the spring. On time, kept the house very clean during the cleaning, price seemed reasonable, so I'd recommend for anyone in the area.

Every experience I have with Accurate is a positive one. They are called in to the most disastrous…read moresituations with such kindness and understanding, and years of professional knowledge on how to deal with the many insurance companies and their nuances. Their workmanship has always been top notch and at times is effected by certain circumstances where the insurance companies say to restore when the areas should be replaced. Even in these situations, Accurate Reconstruction has finished the job to my client's satisfaction each time. I highly recommend Accurate Reconstruction for their expertise, knowledge and customer service.

Accurate reconstruction has been a blessing at a very difficult time! Navigating a rebuild of a…read morehouse is daunting and difficult, they helped us with every step and every decision! Not only did they treat us like friends or family but my house looks gorgeous! It is beautiful!! If you are in need of a company like them look no further! They are the best!!

John did a huge job for me 3 years ago. Sidewalk, driveway, bluestone stairs and massive patio. End…read moreproduct is gorgeous. Over the 3 years I have had some minor issues that he has been very responsive to fixing. In my case, John was the also the least expensive bid! If you are looking for someone that will not only do a beautiful job but also stand behind their work for years to come, I recommend this company.

Tommy and crew did a fantastic job demo-ing an existing deck, removing shrubbery, building a patio,…read moreand clean-up all within a fair budget and on schedule. They graded and laid down seed where the yard was churned up by heavy equipment. No bait and switch, solid reputation in Union County, and came referred by my realtor. Zero regrets going with Mazzilli - I had estimates from three different contractors.

Rob and the team from Hammer Exteriors were a pleasure to work with. We contracted them for a whole…read moreroof replacement and they did a perfect job. We got 6-7 quotes from different contractors and Hammer Exteriors offered the most with the highest quality materials at the best price. I've recommended Rob to all my friends in the area for their jobs as well. Great service.

Ridiculously overpriced. Made job sound more complicated than it was. Beware and make sure you get…read moreother estimates.

I cant say enough good things about Woodbridge Builders. It's not only the work that a company…read moredoes that matters. It is how they can relate to the client and their ideas and concerns. Manny at Woodbridge was very easy to work with and considered my thoughts too. He drew up a beautiful kitchen plan for me. My room needed to be gutted since the whole set up of the kitchen was going to be changed and we needed new insulation, etc. It has made a big difference in the hot weather. Don, the project manager, was great to work with and also had some very good ideas. He kept the project moving along. You will get a realistic time line that they will stick to. The workers each had their specialty. There was one crew who did just wood working, another for tile, etc. I felt as if we were getting the best for each part of the construction and finish work. Speaking of finish work, Tom is the man for that. He came in at the end and installed appliances, put knobs on the cabinets, figured out how to install the tall pipe on my chimney style exhaust. The pipe needed to be extra long and to be cut on an angle for my slanted ceiling....perfection. I found their prices to be competitive too. No complaints from me. I would highly recommend Woodbridge Builders in Kenilworth. Linda and Gil Weeden Cranford, NJ

Shortly after moving into our home 30 years ago, we experienced a rainstorm both outside and inside…read moreour house. My mom had gotten a new roof a few years prior and I asked her who installed her roof. Without hesitation, she recommended Woodbridge Builders. They quickly responded to this damsel in distress and did an amazing job replacing our double roof. The roof never gave us a problem in 30 years! When we decided to replace our roof, based on age alone, we were so pleased that Woodbridge Builders was still in business. Fortunately, the next generation, Bill Kaczynski Jr., maintained the professionalism, work ethic and expertise I was so pleased with back then. I can't sing the praises of Bill, the crew, workmanship, and amazing attitude of everyone enough. The work was done timely and professionally,. My neighbors were in awe watching the process. The crew had a great deal of respect for my property. The clean up was so good that if I didn't know better I would say that no one had been on the premises, of course except for the amazing roof, gutters, and leaders that were installed. They even used a magnet on the driveway to retrieve any loose nails. It's been a really good experience. I highly recommend Woodbridge Builders.

I am so lucky to have found Al and his team at A & J and would give them 10 stars if I could!…read moreAfter dealing with gutter and outdoor drainage issue at my daycare center that was recently renovated by another construction company, I contacted Al for an estimate to fix the problem.He came as scheduled for the estimate and was so polite, understanding and professional. He listened to what I had to say( how wonderful is that??) and told me how they could remedy the situation and at a very fair price! Well, Al and his crew pulled up in their trucks ahead of schedule and worked their magic to fix the situation I had been left with in incredible time!! This is how a true professional works, honest, knowledgeable,timely and cleaned up the area for me better than when they arrived. Please, if you need work done at your home or your business, this is the ONLY company to call. I am having Al give me prices for window replacements and other jobs at my school and you should too!! Thank you Al for all you did.

Great communication! They services were affordable, yet the quality of their work is top-notch…read more They showed me, both in person and through pictures, just how bad my roof was before they did any work. They also showed me progress reports and pictures of their work. When they were done, they thoroughly cleaned up after themselves. I highly recommend them!