This here is a review for Jon and the Big Apple Renovators' crew for their roof replacement job…read more(June 2022). What started out as a minor roof repair for a water leak developed into one of my better home investment decisions. As a first-time homebuyer experiencing an ongoing leak, I weighed my options for a roof repair with several roofing contractors. What stood out about Jon and his team was their positive reviews and responsiveness. An estimator came to my home in less than 12 hours for a free quote and more importantly, provided insight to where the water was coming from and options to remedy the problem. Based on my conversations I decided to go with a small, repair job. When the roofers began their work, the situation evolved into something more serious. Inside I feared this all along: that a repair would only delay the water from eventually coming back into the house. And that's when I talked it over in person with Jon. He sparked my inner financier and advised that a complete roof replacement would be a long-term investment for the home and the work would be covered for 50 years under the GAF warranty. I agreed. Unbelievably, his crew of 10 guys showed up the next morning, and like a well-oiled machine, completed the job that same day. Jon and his crew were a pleasure to deal with and I appreciate them fitting me into their schedule on such short notice. I put utmost value in customer service and Jon exceeded them completely. Only time will tell how the roof holds up, but I'm confident if there's any issues, he'll be the first to know and respond. Peace of mind goes a long way, thanks Jon and B.A.R.!

Jon was the best person to work with for this project. He came and gave me details related to his…read morework and he kept me informed throughout the project. My entire roof had to get redone (luckily the wood was good), but it's a small house. So it was done in one day. They also informed my neighbors about the work before they started (which was great). They did a good job cleaning up. I had my roof done back in June. I haven't had any issues since. I was concerned about an issue but they came in immediately and checked it, and it was fine - I'm a first time homeowner so almost everything makes my antsy. I'm not easy to please, but I'd definitely recommend this company to others for roof replacements.

I contacted Charles about a leak that started the night before. He got back to me right away, and…read moresent one of his guys to come look at the place first thing the next morning. The guy was very considerate and looked at everything, then he called Charles back, who called me, and quoted me $6,500 to replace the entire 250 square foot roof. He kept saying it was 500 square feet, which it definitely is not (he had not seen it in person). I tried to talk through various options with him, but as soon as it became clear I likely wasn't going to spend $6,500 on the spot to replace the entire roof, he became disinterested and eventually hung up on me. I get Charles not wanting to waste time, but the numbers he was throwing at me seemed very large, especially for the situation. He wasn't wiling to talk through things at all unless I was going to commit to thousands of dollars on the spot. Also, after some less rushed research, $6,500 is a very high price for a 250 square foot flat roof. Charles seemed like a nice enough fellow - but I can't help feeling that I narrowly escaped being taken for a very expensive ride because i needed work done quickly - as anyone with a leaking roof likely can relate to!

EDIT (6 Months After Install): Two of the leaks that existed before the re-roof have persisted…read more Charles is always quick to answer the phone and send his team (honoring his warranty), but unfortunately they haven't solved the actual issues. Therefore, it's hard to give them more than a couple stars since the main value of having a roof is to prevent leaks, which this roof currently does not do. ORIGINAL: In short -- highly recommend. We called C. Johnston after suffering from sporadic leaks in our new apartment for the last 6 months. Charles, his sons, Santiago and the crew did a phenomenal job on a difficult project that involved laying down a new roof and replacing a skylight at our coop in SoHo. Much of the roof was underneath a large deck that had to be moved (and then reassembled) in order to replace the roof. The deck was put back together in great condition, and the new roof has withstood a few storms already with no leaks. The price was fair (Charles specifically made a point to not oversell a more expensive method when it wasn't needed) the communication was clear & frequent, and the team left my place in better condition then when they arrived. FWIW they're also the only roofers we've had that haven't tracked tar anywhere in my apartment. If you're considering a new roof in NYC, you'd be dumb not to call C. Johnston.

Called and they came and delivered. Highly recommended. Great job. The pictures speak for…read morethemselves....

The attic van was professionally repaired on time and at a good price. Once we called they were at…read moremy house the next day doing the work and got it done fast.

They came out to my property after I reported that I had a leak in my roof near my chimney that was…read moreleaking down into my 2nd floor. They told me I needed a new chimney from the roof up. I paid these guy and the job looked great but I still have a leak after paying thounds of dollars and the leak is coming from where they did the work for me, I had them come back out multiple times and yet still leaking till this day in the same area in which they did work. I even had the boss come and he is a piece of work tell me Im going to have to pay more when he sold me on something that clearly I didnt need considering I still have water coming in, This all started in 2022 and its a shame people do bussiness in this manor.

I couldn't be more impressed with Elite Roofing Contractor in Jersey City. From the very first…read moreconsultation, the entire team made the process incredibly straightforward and worry-free. Al went above and beyond and is the most experienced roofing contractor that I have crossed paths with. I unfortunately called many roofers for quotes, but my inner gut told me to keep going. Thankfully, I continued my pursuit and found Al. Al explained every phase of my full roof replacement. He clearly and personally guided me through the permitting steps, which saved me a ton of time and stress. The office staff was equally outstanding: organized, responsive, and genuinely pleasant to work with. Sophie was very responsive which I found refreshing after the lack of response from other companies. And Mike's crew? Exceptional. Their workmanship, efficiency, and attention to detail were truly top notch and second to none. Elite Roofing is exactly the kind of company you hope to hire. They were honest, transparent, dependable, and exceptionally skilled. If Yelp allowed more than five stars, they'd easily earn them. I recommend them wholeheartedly. You'll be in great hands from start to finish.

(Roof repair/roof leak/fixing valley) I am sorry that I…read moreposted this review late. I promised Bill to post this on 12/8/2021(FYI, I am not getting any discount/money for posting a review). Bill and his crews did a great job of fixing the roof leak! It hasn't been leaking so far after the fix on 12/6/2021. Although they are not the cheapest among the vendors offering to fix the roof, they were very responsive, offered a great quality of work and a 10 years warranty! While all the other contractors I talked to needed at least 2 - 4 weeks before actually fixing it, Bill did the inspection himself and was able to schedule the work in about 3-4 days! His crews, Mario and another man who can't speak much English took just 1 day to install the new valley membrane and finish all the patching. And they cleaned up all the garbage promptly. There were only 2 things I was a little bit concerned about, which Bill promptly and patiently answered. (1) It's a bit cloudy/rainy on 12/6, so I was worried that might affect their work and was wondering if Bill wanted to reschedule. But Bill, based on his experience, assured me that they would be able to finish the work before the rain, and it shouldn't have any impact. (2) It's stated on the contract that the valley roofing material will be "new Firestone roofing with black mineral surface", but eventually what's installed is "Firestone SBS White". Bill explained that the white one would be a better fit because a silver coating is needed for the black one, and with Firestone SBS White, the silver coating is not needed. I am really glad and appreciate that Bill took the time to patiently and promptly address my concerns, and explained everything thoroughly to me! And he is very flexible with the payment methods as well! Overall, Bill and his teams did an awesome job! Thank you very much for the hard work! And I will post an update in 3 months - 1 year if anyone is interested!

I can't say enough good things about Bill White Roofing! Their customer service was absolutely…read moreamazing. They came out the same day, went up on the roof, and quickly identified a small hole that two other companies completely missed. Both of those companies quoted me around $2,500, saying I would need to remove fascia and gutters--without even inspecting the roof properly. Bill White Roofing was honest, straightforward, and saved me from unnecessary work and costs. It's so refreshing to deal with people who truly care about doing the right thing. I will absolutely be referring them to all of my neighbors and will continue to call them for any roofing needs in the future.

Antonio and his team did my parents (mom's) roof and gutters. At the time of his initial estimate,…read morehe even promised to patch a cracked ceiling as a courtesy. Pro-Serve did an outstanding job on our roof. They were quick, efficient and very detailed oriented. Our roof and gutters are great and we have had no issues and it's been about 2 years now. Although the ceiling was not fixed at the time our roof was completed, I only recently contacted Antonio on fulfilling his initial promise and patching the ceiling. Antonio did NOT have to appease our request, but he did anyway bc he is an honest and good man and cares about his customers. Kindness matters and our family is very appreciative that he went out of his way to accommodate us, especially after such a long period of time. That it itself tells you what kind of man and company he runs, so I have no hesitation recommending his services to anyone. Thank you, Antonio for all that you did for us.

I initially asked the owner to come to my place and give me a quote on a gutter that is leaking. He…read morewas very prompted with messaging and gave me a quote on the spot. The one thing that I'm angry about is that when he put his ladder to look at the gutter he actually made it worse. He banged on the my aluminum gutter so hard that it bent. I was on the roof watching him do it. When he climbed the ladder he said my gutter was bad and that is bent... and then i told him that it was straight until he banged his ladder into it and he replied that there was no other way to get his ladder up without doing that. At the moment I didn't think much of it and so today i had another person give me a second opinion and told me that the other person should not have bent my gutter with his ladder like that. That was very unprofessional of him to make my gutter worse and then blame me for it. For that, fuck him.

Great owner, estimate accurate, showed on time, job well done. What else do you want?read more

Have a 100+ year old home in Westfield and we needed a new roof. We received multiple estimates…read more Steve gave us very reasonable price and struck me as honest, professional and knowledgeable, so we moved forward. The whole process was great start to finish and the roof looks great! They had it done in 1 day. The whole crew was very professional and friendly and accommodating as I ran in and out of the house; they did a great job for clean-up and there were no surprise charges. In fact, after we paid and the transaction was done, they noticed a small item that was billed twice (about $50), called me, told me and said they were sending me a check. That kind of integrity is SO rare.

had new roof put on by George in 2024. Less than 3 years later roof started to leak in a couple…read moreplaces. Called him numerous times and sent him letters over the course of 9 months. He would not come to repair and said it was not urgent. He even became belligerent and nasty. We had someone else repair it but he still refuses to honor his warranty and pay for any of the repairs which were done. He also did not properly flash tar the seams to the next house and the other roofer repaired this.

This is by far the worst most unprofessional company I ever worked with…read more Had a small leak around a skylight, and had them come to check it out. They said that the best thing was to redo the whole roof. I did not argue or haggle with them. I agreed for them to do whatever they thought was best. All I told them was to make sure that there are no more water problems. This was the first week of January 2025. Once we started to get some decent rain, the leak was back, but much worse than before. I have been taking out buckets of water every time it rains now. These guys are nowhere to be found. Here is the time line. Monday, February 10, 2025 - I alert them as to the problem Their response - Bear with me, I'm out of town. Friday, February 14, 2025 - I ask them for an update. No response. Monday, February 17, 2025 - I ask them again about fixing the problem. Sent them video with the full buckets of water coming in. Their response - I apologize, trying to get to you. Tuesday, February 18, 2025 - I alert them that I have to head out of town at some point, and that there will not be anyone home to empty the buckets if it rains. No response. So after doing exactly what they claimed would solve the problem, I have a bigger problem with more water damage than ever before. It has been over a week now, and they failed not only to fix the problem, but to at least have a decent response, other than some vague we are trying to get to you. You don't have to take my word for it. I am attaching pictures of the text messages referenced above. The reader can look at these and decide for themselves if they want to deal with someone like this. My opinion - Stay away from these guys, don't make the same mistake I made. UPDATE - On Tuesday, February 18, 2025, at 2:49pm, minutes after posting my review, I received a phone call from George's Roofing. Then I received another phone call at 4:27 pm. They said they can have someone there the same day to try and fix the leak. Someone came around 4pm. They say it should be fixed, but let's see how it goes. For now I am keeping the buckets close by and my fingers crossed.