Oh my god, I think this was the worst customer service experience I have ever had. Please do not…read moreuse this company. One time, a sim needed replacement and they did not communicate at all that my internet would stop working if not replaced by a certain date. So we were understandably very upset when one day we just didn't have any internet and then had to wait days to get a SIM delivered, and even then they refused to offer any gesture of apology or money off the bill. Then when I inquired about cancelling service before our next billing date, they accidentally cancelled our service right then and there-- three weeks before we were ready to cancel. When I called to ask them to fix it, Jeff, the representative, wasn't even apologetic and was instead defensive and really rude. He told me "too bad" and refused to do anything about it. I could go on, but suffice to say this was perhaps the worst customer service experience I have ever had with a company. AND the internet quality was terrible throughout our time with them. Get Starlink instead...

After purchasing the Starlink system I contacted Skytec for installation assistance. The provider…read morecontacted me immediately and we communicated about what I needed. He came out that day, and within a couple of hours had it hooked up and all our devices linked. Jeff was super efficient and friendly. System works great, thanks Skytec!

Calpine has always been great for me. Comes right out and fixes any problems. Mike is always…read morefriendly and professional. The company has greatly improved their service and response time in the past year.

I called to get internet service on Friday. They said they'd be out on Monday at 10:00. They never…read moreshowed up or even called to cancel. I got a hold of someone and he said the PGE wires had been cut & it effected their productivity. So, an appointment for the next day at 10:00 was scheduled. No one came over or called to reschedule. I am so done with this company. If they can't come when they have scheduled appointments then they are not reliable. Your word is everything. I will not even rate them 1 star beings they never came through w/even the phone appointment. Unreliable is what I would call them. I had to rate before this would go through, so they get a 1.

Very kind and helpful owner. We stopped by to rent a uhaul here, and he kindly and promptly solved…read morean issue for me. If I had satellite needs I would use this business just because of the nice experience we had with the owner during our uhaul rental!

Did a u-haul drop off. Super nice people. Fast and friendly. Highly recommend them. Best u-haul…read moreservice in Chico.

Wow, has this company gone DOWN HILL…read more With no notice they raised my bill. I tried calling them to downgrade (I don't stream movies much at all) and sat on hold forever. Then I took advantage of their recorded voice offer to call me back. They never did. That means that I was sitting on hold that entire time FOR NOTHING. Same thing happened this morning when I tried to call them, still trying to reach them about the same thing, and no response, an no call back (again). Then I look at their web site and they've got notices on there that they have office space and servers available to rent. I guess times are tough now. I can't imagine why with a service decline like this compared to the past. This company used to be responsive and human and real and timely. Now you're on hold for no reason at all (they're never going to pick up) and forever, with raspy, terrible music that's like torture to have to listen to. I'm going to have to find an alternative. This company has LOST ITS WAY. There is NO EXCUSE for leaving customers on hold forever knowing full well you are NEVER going to put a human on to take the call, and you are NEVER going to return the call after offering to. No one needs yet another business run like this, and I'm not rewarding it with my money after putting me through this and wasting my time like this over multiple days.

I can't say enough nice things about this company. Everytime I call the customer service I speak…read morewith happy & helpful customer service reps. Today I spoke with Kate, she was amazing & very helpful. I'd like to think that Suceed treats their employees good & this is why every person I have ever talked to has been GREAT!!!! Thank you Suceed Happy holidays.

I live in the Alta Sierra Ranch area of rural Grass Valley I recently had an excellent discussion…read morewith the CEO of SmarterBroadband regarding their over-the-air wireless point-to-point residential high speed broadband throughput offerings, clear Line-of-Site (LOS) terrain challenges, monthly data offering delivery "caps" and their planned new system technology developments that are being considered. In light of poor wired ADSL copper service now offered by a major service provider, no long term fiber outside plant deployment programs in Alta Sierra Ranches by the County of Nevada, my discussion was very timely, productive and encouraging with SmarterBroadband. We also discussed 5G announcements by major service providers and "reality of lack of any near term timely deployment" since rural Grass Valley is not a high-density metro area. SmarterBroadband provides reliable broadband service and is interested in your Business. When you call them, tell them where you live (Grass Valley Residential Area-especially Alta Sierra or Alta Sierra Ranch) and what you have been experiencing in reliable/unreliable broadband service at your existing "contracted" speed (throughput).

After comparing my current internet service to other available options, I'm even more disappointed…read morewith what we've been paying for. For awhile, SBB was great!! And then Starlink came around. And then became available in the Nevada County area.... Obviously SBB cannot beat Starlink, but you'd think they would atleast try to be a little competitive to retain customers... We now currently pay around $130/month after router fees for internet advertised at only 25 Mbps download and 5 Mbps upload. Despite that, the service barely functions reliably for normal household use. Netflix buffers even on data-saving mode. School assignments and online tests take forever to load. My toddler's speech and learning apps frequently freeze or fail to load entirely. Many times I end up disconnecting from Wi-Fi and using cellular data instead because it performs better. What makes this worse is that they claimed we were somehow using 1,500-2,000 GB of data monthly while simultaneously providing internet too slow to consistently stream a movie without buffering. We checked everything ourselves: reduced streaming quality, monitored connected devices, tested usage with almost nothing on the network, and still experienced extremely poor performance. Instead of addressing the actual service problems, they repeatedly contacted us about "excessive usage" and then automatically moved us to this... service... (lol) which is what they call an "unlimited" plan which is ironic considering the plan can barely support basic streaming, my college coursework, or children's learning apps without buffering and interruptions. After looking into alternatives (STARLINK!!) it's honestly shocking how far behind this service is. Starlink is offering 200-400+ Mbps speeds, unlimited data, modern equipment, and dramatically better performance for $10 less than the new monthly price we're already paying for SBB. Starlink is even offering a promotional $99/month rate for the first three months while providing vastly faster speeds and better equipment. There IS a one time equipment fee of $349, but that's it. No monthly equipment charge. Paying premium pricing for internet that struggles to load homework assignments, online tests, Netflix on data-saving mode, or a toddler's speech-learning app is unacceptable. I cannot recommend this provider to anyone who depends on atleast decent, reliable internet for school, streaming, or any other basic everyday usage... I cannot imagine trying to work from home with this internet...

Digitalpath is a great internet provider especially in rural areas. The installers are curteous and…read morefriendly. Costumer service is great! I definitely would refer them. Their fees are comperable.

I realized that the last time I reviewed this business was years ago…read more Time for an update! I'm still a DigitalPath customer. Since last writing my review, the Internet speed and quality [referring to the connection] have been good and bad. They recently came over and gave me an upgrade. They took out the old Gen7 hardware and replaced it with Gen8 [their newest addition] hardware. It was free to all existing customers. Now, I can use their brand new Gen8 technology, and so far there have been almost no drops in connection. The speed is fast, and I'm having no problems streaming movies and series, or downloading files. I think they have improved with their service over the years. If my connection and speed continue to hold strong, I'll update again with an even better review.

I really hope I can give zero stars for this place. I have been several times, never ever get my…read moreproblems solved nicely and easily. They even cheated me for some extra money without telling me! Better try the stores in Chico. They are faster and nicer.

Idiots. Every Single one of them. I transferred service…read morefrom att to T-Mobile. It's not that hard to port over a number yet nobody at the store knew how to do it. Having the new customer do the legwork that the employee should have had memorized. Walked out with a phone, with a new number and now I'm currently on hold with customer service trying to solve an issue that could have been solved if they had competent employees. I do not understand why the customer has to do the work that the employees should know how to do seamlessly. SMH.