Something to think about before you buy a KIA: do you want a car with customer support or a car with no customer support? If you want a car where technicians have documented and confirmed a warrantied and recently recalled part but refuse to replace it because there are no light indications or computer codes, then buy a KIA. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician's test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn't happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. A few months later, KIA Motors sent a notice to all KIA owners that KIA recognized the fuel pumps were faulty and were encouraged to take the vehicle to a dealership to have it replaced. The notice from KIA Motors outlined specific symptoms that a vehicle may display in which the dealership should replace the faulty fuel pump. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any indication lights. The vehicle was returned with no fuel pump replacement. About a month later while driving the vehicle on I95 North in Florida I began to pass a vehicle and like normal I accelerated as I entered the fast lane. My KIA hesitated for a brief second but accelerated. As I completed passing the vehicle, I removed my foot from the gas pedal to slow down and enter back into the traveling lane. The KIA didn't respond by slowing down, rather it was accelerating very quickly. I tried to apply the brakes to slow the KIA down but it was unresponsive. The KIA accelerated to 115 MPH, yes 115 MPH before slowing down so I could return to the traveling lane. Another incident occurred about two weeks after this near-death experience while returning from Titusville, FL to Home. As I pulled out from the gym into the lane of travel on busy Highway 50, I pressed the KIA's gas pedal to accelerate, and it hesitated and responded by going into idle mode at 5 MPH. Again, an almost near-death experience because of the KIA. Here you have a huge corporation, KIA Motors, notifying owners of a specific known warrantied part replacement, and two different KIA Service Technicians clearly stating that the vehicle has the issue but because of the lack of error codes, KIA determines it best to continue to operate the vehicle with the faulty part. Is KIA attempting to repeat the same as Toyota Motors did with their "gas pedal" recall? People have to die for KIA to realize an issue may not exhibit all the "indicators" of the part being faulty? The KIA vehicle is unsafe to operate, and imagine as an owner traveling with your family, grandchildren, or friends and you pull into a lane of travel and the vehicle idles or you accelerate to speeds exceeding 100 MPH in a busy section of town. Ask yourself does it sound as if KIA Motors has your best interest, your safety, your family's safety, or the public safety at the forefront? Think long and hard before you make that purchase of a KIA. Update - After calling and getting a case number with KIA Corporate, and them speaking with Jackson KIA of Cocoa, FL - the service manager had the audacity to LIE to corporate in the fact that they never knew or had the vehicle in for fuel pump related issues. When if fact the attached PDFs show the vehicle was in their shop for the fue read more

This will be a long read, but information worth knowing so you do not end up in the same situation. I went here in 2019 for a new car when it was Cocoa Kia. We had the GREATEST experience. In November 2025, I decided to come back to this kia location, now known as Jackson Kia. It has been a nightmare! I bought a CERTIFIED Pre-Owned car. I went through Kia and a dealership so i did not get fucked over. I bought a CERTIFIED pre owned thinking it would get me reliability and safety for my son and I. 90 days later, the car they sold me is absolutely FUCKED! I ended up stranded on I4 in Lakeland (on my way to Tampa and 90 minutes from home.) The car randomly stalled and as i would hit my gas pedal to try to merge into I4 traffic again just to get myself OFF the highway and into a safer spot, my car would die when i hit the gas pedal with my 7 year old in the backseat. NOT SAFE. NOT TRUSTWORTHY. NOT REALIABLE. I called them to ask about my warranty. I was told i had no warranty and I did NOT buy a certified pre-owned (by Service Manager, Marlon). Jackson Kia service center told me it would be $200 to get my car diagnosed from their service department. After I got sent in circles over the phone, i walked in there the following day and demanded the paper i signed regarding my warranty so i could see what my warranty was if it wasn't going to cover my car. Marlon (finance manager) says "I dug deeper" and handed me my warranty paper.. Stating 6 months or 6,000 mile powertrain warranty and CERTIFIED PRE-OWNED in big bold letters on the top right-hand corner!! Two days later after Kia looked at the car, I learn that the fuel pump went out, which killed the fuel injectors, which melted the manifold. **This is a FUEL PUMP PROBLEM that ruined other parts of my car. A fuel pump is part of a powertrain system. It is a critical component to my car's engine.** Kia sends out an adjuster, and they tell me THIS IS NOT COVERED. 90 days ago, I trusted Jackson Kia with my vehicle choice safety, my business, my money, and in return, I got a lemon with NO ONE willing to help. "I heard back from the warranty company, and they have declined the claim stating the components need is not part of the powertrain, sorry about this" -Tony in service. As you can imagine, i am beyond angry and beyond disappointed at this ENTIRE situation and the fact that every step of this has been a nightmare. PLEASE do not waste your time here. Take your money to a local dealership like Toyota, Chevy, Honda, Ford, or a buy here-pay here, Billy bob on Marketplace, ANYWHERE but this fucking place!! These CERTIFIED PREOWNED CARS are not safe, not inspected properly, not reliable, and Jackson Kia does not give a fuck about you after you signed the paperwork and get handed the key you think you're so excited to have. read more

Don't come to this place; they are scammers! Completely dishonest, full of lies, and totally unprofessional. Marie Rivera from Kia told me they would offer me $32k for my Tesla, or at least something close if I came in. I asked her multiple times not to waste my time if that wasn't realistic, since I'd be driving over an hour and ten minutes. She gave me her word--which clearly means nothing, because when I got there and asked for her, she wasn't even working. It was her day off! Why would she schedule an appointment for a day she wasn't even there? The person who did "help" me immediately told me they'd only pay $26k--the so-called "blue book value." When I explained Marie promised a fair price near $32k, he didn't care at all. He refused even to look at the text messages she sent. He was rude, dismissive, and just kept repeating that $26k was their price. This dealership lies to get you in the door and has no respect for your time or trust. Avoid them at all costs. read more

Since moving to Florida from the Northeast I have not experienced a better dealership than Jackson Kia in Cocoa they go far and above expectations ... from the sales department to the service department to the parts department and the hospitality of the showroom with its amenities are by far the best I've ever seen in any dealerships that I've been in .. not only are they friendly but they're all so courteous and will go out of the way to make sure you have the best experience ever whether you're purchasing a car or just coming in for service .. I need to go nowhere else this is going to be my brand and my local dealership and I will make sure that I let my friends and family know as well .. great job guys keep up the good work read more

Absolutely outstanding experience at Jackson Kia! From the moment I walked in, I felt welcomed and valued. The staff is incredibly friendly, knowledgeable, and eager to help. My sales consultant Mike Bobe was incredibly patient, answering all my questions and making sure I found the perfect car that fit my needs and budget. The process was smooth and stress-free, and they went above and beyond to ensure I had a fantastic deal. The selection of vehicles is top-notch, and I couldn't be happier with my purchase. I highly recommend Jackson Kia to anyone looking for a great deal and exceptional service. Five stars all the way! read more

Boyse Medina gave SPECTACULAR above and beyond customer service in helping me find my perfect vehicle! I had lost hope in finding something I loved and Boyse spent hours contacting banks and working numbers with me! He has the patience of a saint and kept a great attitude. I felt very comfortable and well taken care of. I recommend anyone looking to purchase a new vehicle to go speak with Boyse Medina before any other dealerships around! He takes care of you like you are family! read more

I recently bought a car from Jackson Kia, and the experience was fantastic. The staff was friendly and knowledgeable, helping me find the perfect car within my budget. The showroom was clean, and the vehicle selection was great. The entire process was transparent with no hidden fees, which I appreciated. Their customer service was excellent, even following up after the purchase. I highly recommend Jackson Kia for anyone looking for a new car. read more

My 2015 Kia Sorento went into "Limp mode" after the engine began knocking. I checked out Yelp, and found A Lot of negative information about another dealership. When i contacted Jackson Kia from my first phone call to getting a Replacement Engine put into my car, i couldnt be happier. KIA put a new engine AND provided me with a rental vehicle. If its a Kia you have, I don't feel you could find anyone better to repair it than Jackson Kia. read more

Just bought our first Kia yesterday so I don't know anything yet about the service department. I'm writing this review to give special recognition to our salesman, Jeff Dumas. He was excellent and spent several hours with us. He answered all of our questions and was very helpful and patient. I would recommend him to anyone that is interested in buying a Kia. Thanks, Jeff for all of your help. read more

Recently Purchased My vehicle from Jackson Kia and the process was quick, easy and straight to the point. The sales team made sure that all my needs were met. Nick and Jaden were both kind and knowledgeable and really knew there stuff about the vehicles on there lot I would highly recommend purchasing your vehicle from the guys over at Jackson ask for Jaden he is fantastic. read more

Amazing customer service they really worked with me, I walked in with only 1000 down and no credit history and walked out with a fully loaded 2026 kia Sorrento! I've looked and been to plenty other dealerships that turned me away or really trying to put me in a bad spot but they didn't they made sure I was comfortable the whole way through! read more

What a remarkable encounter Jackson- In order for me to leave the dealership in time to pick up my children from daycare, the KIA process is incredibly quick and efficient. This dealership has been the best car buying experience I have ever had, and I highly recommend it with my brand-new 2025 Kia K5! read more

Jackson KIA has the most incompetent and unprofessional staff I have ever had to encounter. The sales manager Sean, believes he is above the world and treats people horribly. The service manager Kelly, isn't far behind. This is not a place I would recommend to anyone. Beware of horrible service! read more

Beautiful state of the art dealership! Staff was friendly and attentive. My friend had an issue with their Kia Telluride while we were on our way to enjoy a day at the beach. They were able to fit us in without an appointment and get us on our way to some fun and sun! Highly recommend! read more

Im not one to give reviews but the exceptional service these guys gave me on my new vehicle was the best ever!!! I have purchased a lot of vehicles from different dealerships all over the country. This felt more like I was sitting with friends than making a purchase! THANK YOU GUYS!!!!! read more

my daughter bought a "Certified Pre-Owned" car, less than 3,000 miles and the car left her sit on the interstat! first they said she didn't have a warranty. once they "dug deeper" they found her signed warranty! but will not honor it!!! They are scammers there!!! read more

They do nothing but harass me as a neighbor on a daily basis throwing trash honking horns encouraging crimes to other business partners Videos available on YouTube and Facebook under Jackson Kia bad behavior read more

Highly recommend for any and all automotive needs! I send anyone who will listen to Jackson Kia and will be forever loyal to the soil that is this dealership read more

Quick and efficient service. They listened to all my questions and concerns and gave me the best outcome. Sales manager Sean was more than accommodating!!! read more