I wasn't even in the market to buy a car. I've bought and sold cars personally for 20 years. I've never been sold something. I didn't wanna buy, but came across an ad on the website. It was too good to pass up. From the customer service and booking appointments to the sales and finance team, and then the sales manager, ensuring that everything about the used vehicle I bought was good to go. Makes this the best carbine experience I've ever had in two decades. I had my car, estimated different places and offered the best bank for my buck at this dealership. Note: I went into the purchase with information, comparables, preapproved, and cognizant of my purchasing power as an informed consumer should so this undoubtedly contributed to my overall positive experience The dealership itself is super easy to find and has plenty of water and coffee, and comfortable seating in a perfectly cooled series of waiting areas with plenty of natural light coming in. I was put in a loaner vehicle while small issues were worked out and I'm more than happy with the way that I was treated throughout the entire entirety of this process. This is the kind of company you want to do business with. read more

Mike Erdman Toyota - Sold my car easily - Auto Repair Near Me - Cocoa, Florida

I went to Mike Erdman to maintenance my modified minivan. I drove 2 hours for the service because South Florida has a shortage of honest and affordable modified minivan service. I found communication to be AMAZING HERE. Matthew is a very helpful service coordinator. I asked if I could see video of the issue and CAN! Video I got, texted to my phone. Amazing! Could not get this anywhere else. read more

Allie was my first point of contact and she was so helpful and got us scheduled for our fix. Then Melina helped us at the repair desk and was so helpful and stuck with us the entire day. She was fantastic.!! Then in came Narit, who helped us to purchase a new car, lol. We went from a repair to a new car. We could not be happier. These people know what they are doing and are so knowledgeable and sweet. I wish we had this dealership in Texas. read more

I left Mike Erdman Toyota feeling angry, frustrated, and taken advantage of. My service advisor was Melina Johnson, and while she was polite during our interaction, the way the pricing was presented to me left me feeling completely misled. I brought my 2024 Toyota Tacoma in for routine service and was quoted approximately $75 for an oil change, a free tire rotation, and roughly $140-150 for rear brake service. During the inspection, I was told my rear brake pads measured 5 mm. In other words, this was not an emergency repair. The brakes were not unsafe, and the repair could have waited. I approved a repair I didn't need today because I believed I was receiving the price I was quoted. That is where my frustration begins. The brake job somehow landed at the very top of the quoted range. The oil change ended up higher than the number that was discussed. Then taxes, shop fees, and additional charges pushed the final amount charged to my card to $280.75. When I questioned the difference, the explanation I received was that the quoted prices were "before taxes and shop fees." Frankly, I found that explanation unacceptable. Taxes and shop fees do not magically appear after a customer agrees to a repair. Those costs were known before I authorized the work. If the actual amount I was expected to pay was close to $281, then that is the number that should have been presented before I was asked to make a decision. What bothers me most is that this was a non-urgent repair. Had I been given the true out-the-door cost from the beginning, I very likely would have postponed the brake service and waited until it was actually needed. Instead, I feel that the lowest possible numbers were emphasized to get approval, while the real cost only became clear afterward. The entire experience felt predatory. It felt like a sales process designed to make a non-urgent repair sound inexpensive enough to approve, only for the final bill to grow once the customer has already committed. Whether that was intentional or simply the way this service department operates, the result was the same: I walked away feeling deceived. Customers should not have to do mental math, guess at hidden costs, or wonder what the real total will be. Customers deserve honest, transparent, out-the-door pricing before they authorize work on their vehicles. I trusted the information provided by Melina Johnson when deciding whether to spend my money. Looking back, I feel that trust was misplaced. The repair may have been completed correctly, but the way it was sold and priced felt predatory, misleading, and unworthy of the trust customers place in a dealership service department. read more

Everything about this place could improve. Never coming back after today's visit. They charged me $242.46 to do nothing. I went in for a leak that I located and was already take apart. I asked if your advisor could have the tech look and pinpoint it and he said yes. But i guess they just want money and that it. The pictures of my car is how i got it returned. We asked for it to be put back together, but couldn't even do that. I also have proof of text if you guys are going to say that we never asked for it to be put back together. Our advisor was Robert. I didn't even get the MPI paper. He was to worried about taking my card and getting me to go away. I was nice and polite to him, but not the same in return. Oh and keep in mind it took them 30 minutes to right my car up when no one other customers were there. read more

Went to but 2025 truck for advertised .99 finance. Saleseman Argenio hid sales sgreement despite repeat requests. When we went to sign papers, extra charges for Erdguard of 1095, for items included with truck, higher interest rate and lower value for trade by almost 5000 than agreed day before. Truck was not ready for test drive. Worst experience in over 50 years of buying vehicles. Go elsewhere! read more

I bought a care from Mike Erdman and the air conditioner went out within three days. I took it back three times for them to fix it. They said they sent it to their master Cadillac technician. It worked for about five months. We decided to trade the car in for a truck because a truck was what we needed. We were told by another dealer that our car had a major structural damage on the carfax report. When we bought the car we asked for the carfax and were told we could access that after they emailed it to us but there were no accidents on the carfax. The next day we received the email from the dealer and there was on accident reported on it. We spoke to the head sales person and she said yes there were three very minor accidents reported and that was it. When we found out about the structural damage we asked that dealer for the carfax and it was different from the one Erdman had given us. We took it back to Erdman and met with them. They gave us the report they had on file the day we bought it. When comparing them I found that there were five accidents on the one we got from the other dealer. I showed them the discrepancies. I was told that someone with fat fingers must have accidentally put the accident with the structural damage on our car and they would fix it. I asked about the others and they did not comment on the other discrepancies. Two days later the one accident was off the carfax but the others were still there and they still did not match the carfax that Erdman gave to us. We asked for a buy back and they said they will do a trade in. I said no I want a buy back. They did not comply. After an incident where we had to put in an insurance claim, as soon as the technician plugged it into the computer it was red flagged because it had a salvage title under the GM manufacturing back in 2019. Legally they were not permitted to sell us the car since it had a salvage title. We went back to Erdman and were told that they would just give us a higher trade offer to fix it. I want a buy back and they told us that they will not do that. read more

They make it very difficult to get service. I started going to Melbourne Toyota even though it is further away.

Do not shop this Toyota if you can avoid it. What started off as a good experience turned sour. My husband and I went in to test drive a 4Runner and fell in love with it but they didn't have the color/options I wanted so they told us we could put down a $1000 FULLY-REFUNDABLE deposit and they said they would contact other dealerships in the area to see if the car I wanted was available. They gladly took my credit card out of sight and certainly failed to mention a 3% non-refundable service charge. The very next morning, my husband was able to find the exact car I wanted at another Toyota dealership and without the outrageous $4700 "dealer adjustments" they tack on to the MSRP and without any credit card service charges on the refundable deposit! I immediately contacted Mike Erdman Toyota to say I wanted my refundable deposit back because I just wanted to work directly with the other Toyota dealership. Fast-forward 3.5 weeks later and MULTIPLE phone calls, still no refund. At least once, I was told I would get a call back from a manager - never happened. My husband finally got hold of a manager and they said they would mail us a check but of course without the 3% service charge that they NEVER TOLD US ABOUT. They've stopped replying to my emails as well. Today, after a total of 36 days from when I initially said I wanted my refund, I received the check. So all-in-all, I drove almost an hour out of my way to go to this dealership, lost $30 in credit card service fees, and wasted a month of my time dealing with this nonsense. Don't be fooled by their car salesmen charm! I'm giving them 2 stars just because we had a good test-drive experience but I would never give them my business. read more

This Dealership attempted a bait and switch scheme. I found a vehicle on Autotrader and asked the dealership if it was still available. When I went in less than an hour later they said it was sold, and the Sales Manager Will Becker said he would find a similar vehicle at a similar price. Came back with a different vehicle that had a higher sticker price. When I found that vehicle on Autotrader it was listed $4,300 cheaper than the sticker price. Will then told me that the Autotrader price was for financing only, and that if I were to pay cash I'd pay the much healthier sticker price which is against FL state law. I 1000% recommend staying away from this dealership unless you just hate having money. read more

Came here a few days ago for an oil change and was not impressed. Have always loved other toyota dealerships in Panama City and Ft. Lauderdale but this location disappointed. Service team felt very pushy, told me I needed new tires for $1300, ended up going down the road to Costco $848, score! As a new Titusville local I'm disappointed in this service and will be taking my business to the closer and much nicer Honda dealership. read more

I had my wife's 2017 Rav serviced this past week. I was very satisfied with the tech advisor, Khalil & the overall cus service. From the time i called until I left the dealership I felt that all the employees were engaged & wanted to provide the best customer service experience. However, this does not guarantee I will by another auto from the dealership. A fair no nonsense negotiation will make me buy. Tired of the pricing dance as is most buyers. read more

Beyond disappointed at Mike Erdman Toyota. Loyal owner of three Toyota vehicles: a Corolla, a Supra and Highlander. All service done at dealer and using only genuine Toyota parts. Almost purchasing a 2025 loaded 4Runner from Mike Erdman Toyota until my horrible service experience with my Highlander battery this weekend. My vehicle failed to start and I knew the battery was gone. It is a Toyota TrueStart battery with 84 months warranty that was installed April 2023. I took the car to Mike Erdman on Friday, May 16 to have it checked and after waiting for an hour or so I was told the machine to test batteries was not working and I had to leave the car and take a loaner vehicle until Monday when they would have the machine fixed. Really??? A big dealer such as Mike Erdman only has one machine to test batteries and when it fails, they need to send customers home in a loaner vehicle? Monday came and I had to call for an update. I was told the machine had not arrived and that it would be delivered Tuesday. I was told that I would receive a call around 10:30am on Tuesday. Nobody called and I called back requesting an updated status. The service advisor was not available and I was told a message was sent to call me back. That never happened and I decided to go in person to the dealer. Upon arrival around 12:30pm on Tuesday I was told the battery had not been checked yet and they had to put some kind of cables together. This time I was told to give them a couple hours. After an hour or so I received a call saying the battery was defective, which I knew, but they had to confirm where it was purchased to process the prorated warranty. However, the dealer could not find a record of purchase of this battery in their records, and therefore could not honor the warranty. Which means that if I buy a battery in Florida and move to another state or even another city, no other dealer can honor the battery warranty, unless it is the place of purchase. In times when technology allows information exchange with a few keystrokes I find it hard to believe a Toyota dealer is so purchase record isolated. In looking at my records realized the battery was purchased and installed by a body shop when I took the vehicle for repairs. I went to ask for help in locating the purchase record since the battery is Toyota and there are only two Toyota dealers nearby. Unfortunately, they only had a record for the first battery they installed, which being an aftermarket left me stranded and I had to ask them to replace with the OEM battery since I only use OEM parts in my vehicles. That is where the Toyota TrueStart from April 2023 came into the picture. I did take a picture of the battery when it was installed April 2023, so that narrowed down the search period. The body shop offered to keep looking through their records, which I appreciate from them. Went back to Mike Erdman dealer and explained the situation. The service advisor called the body shop and I was told I had to take the car (with a dead battery) to the body shop and have them take care of it or buy a new battery at full price. I asked the service rep to look for purchase records of a battery from the body shop around April 2023. I was told no matches. Then I asked to do the same for the other Toyota dealer nearby and was told they could not look into another dealer's transactions, after being told earlier they could look anywhere. I asked to speak to the Mike Erdman Toyota service manager and after waiting for a long time was told he was in a meeting. That was adding insult to injury. If it had been to persuade me on the purchase of a new car the manager would have been there in no time. So much for customer service. I asked for my car and left the dealer to solve the problem on my own. I understand they could not locate the purchase record and I understand there is a process. But there should be a willingness to work with the customer and look at options and keep loyal customers being loyal to the brand and the dealer. I was not looking for a free battery. I know the warranty is prorated and have no issue with that. Over time I have noticed the degradation of quality of service at Mike Erdman and their lack of customer focus. It is all about money and what they can get from you. The photo I'm posting is an example of their poor attention to detail after I received the vehicle. Could not even put back the positive terminal cover. What a hack job!! Recently I had work done in the rear brakes and had to go twice to get it fixed for a noise when braking. They said it needed break grease but who knows. All I can say is beware of Mike Erdman Toyota. Their service department is not what it used to be, for the worst. Customers are not their priority. read more

Mike Erdman Toyota - Auto Repair Near Me - Cocoa, Florida

This was from Veteran's Day the 11th of November 2024 and being a Disabled Veteran visiting Mike Erdman Toyota in Cocoa. The Events: On the 8th of November 2024, I had taken in my 2022 Rav4 warranty service. The Toyota Service Advisor -- Macey Hall had checked all the 'money makers' for the dealership. She noted that the 2022 Rav4 has new aftermarket tires, a K&N Air Filter, and then showed me my dirty cabin filter. She recommended that the dealership replacement of my Dirty Cabin Air Filter for a cost of $31, (which is on Amazon for $16). I told her no; I did not want it replaced; she stated, "How about the Cabin Air Filter for $20; I will put it back in myself; so you don't have to stop and get one." I only agreed to the $20 expense. The bill includes service fees and many different charges. Further, Macey H. informed me, " You got a discount, and my cost is now $35." I did not know the expenses, so I planned to total the figures upon returning home. I was charged full price for the cabin air filter and the $15 install fee. I returned on the 11th of Nov: I confronted the Service Advisor Macey H. She informed me; "there was nothing that could be done about my bill and that she had never heard of the Cabin Air Filter costing $20." But instead, they would offer a 'line of credit' for some other high-priced item in the future. It was not the total amount; it was the underlying dishonesty and lack of integrity when it comes down to taking advantage of people. I will never do business with Mike Erdman again: Towards a Disabled Veteran on Veteran's Day at that!!! read more

I had Emily Lloyd as my service person and she was fantastic and only did she provide me quick accurate surface with great value and a smile always I really recommend Mike Erdman Toyota for service I've had I've had Toyotas for over 20 years and I've never had a bad one read more

They made the process of buying a car easy. They were really willing to work with me until I was satisfied. Thanks to Jay Manley

I purchased my Toyota Grand Highlander from Mike Erdman Toyota. Less than 2 months later there was sound coming from my car. I dropped off my SUV at Erdman Toyota for 6 days. 1. Erdman had my Grand Highlander for 6 days. Jimmy the manager did folllow up. However, Jimmy was off for a few days and Emily was supposed to follow up. I called and they said "Emily will call you back in 1 hour." I waited 2-3 hours, no call back. I called again, and they said "Emily is busy with a customer." Then the secretary was trying to pass a message to me saying "we are waiting back to hear back from Toyota. Emily failed to call me back. Emily elected to not get on the phone and provide a report. Emily demonstarted poor communication and representation of Erdman. Emily will have no argument or rebuttal for this. 2. 6 days my SUV was Erdman. They gave me a Corolla to try. I made them aware that I have multiple children and a Toyota Corolla vs a Grand Highlander are completely different. They did not care. They refused to provide an SUV. Their poor justifciation "its what we have available." You spend 55k for an 7 seater and they give you a $20k 4 seater. Still struggling to see the issue? 3. Jasmine the manager whom assists with car loaners. I returned the Toyota Corolla with 1 bar less than full. Jasmine and another rep were there. I told her to go talk to Jimmy the Manager -- between the poor service, being provided a corolla over an SUV, Emily not calling back, Erdman having my SUV for 6 days that -- this is enough reason for Erdman to fill that 1 bar. Do you want to know what Jasmine's response was to me "I have to hold everyone accountable." --- Sadly Erdman Toyota does not hold their own employees "accountable." We can all comfortably and confidently agree that Jasmine struggles with troubleshooting leadership, judgement and the abilites to assess individual situations. Hopefully Mike Erdman will hold his only employees "accountable." The old expression -- "Garbage In, Garbage out" applies here. read more

Great atmosphere and great folks to deal with thank you for your help.

I'm giving this place five stars I love the service and the person that helped me was Emily Way to go!!Nice job Emily!! She was honest friendly I recommend this place I'll be here soon again for my oil change. Thank you Emily... read more

I am sorely dissatisfied with my care at Mike Erdman Toyota. For months I have been on the hunt for a Toyota Prius since I'll be moving to the state of California soon and feel this is the best economic solution for me. The website listed a great Toyota Prius I had been inquiring about for 2 weeks and was connected with Jessica, a manager at the dealership. One day when I was randomly looking for the vehicle again online it was no longer on the website and when I asked Jessica about this she led me to believe the car was still available and that we should come in. Little did we know that the vehicle had been sold and we had made an hour long trip to leave empty handed. We were lied to and we will not be returning. read more

Mike Erdman Toyota is the closest dealer to my home, when I was ready to buy a new RAV4 I reached out for a price. Over the next two weeks Gary G repeatedly sent over things I didn't ask at an over MSRP price, I went back to him three times with exactly what i wanted (RAV4 XLE, not hybrid not premium, etc..) and he just couldn't get it done. I contacted the second nearest Toyota dealership and they gave me a price and I bought the car. A few days later Gary from Mike Erdman sent me condescending rude emails about not buying from him. I would avoid Gary and Mike Erdman Toyota if you can. read more

Took our car here to have air conditioning fixed / looked at as a new customer. Bill was almost $300 and it lasted for 3 hours. They said they tested and did a pressure check on system and found no leaks. LOL A big car company like this doesn't even have the camera so they can look under the dash. Want another $1,200 plus to find fix. This was our first and last time customer for them. We are a true Toyota family we have 2 Sequoias, 1 Prius, and 1 Sienna. But they will never sell or fix a car for us again. We are now going to try Melbourne Toyota on US 1 read more

My husband and I just left the dealership after an encounter with the most arrogant and rude salesman we've ever talked to. We had just come from test driving a truck at a different dealership in Cocoa because we are making a purchase this weekend. We asked to drive a mid-level Tacoma. This salesman, we didn't get his name but he was the only Hispanic salesman there, asked for my husband's driver's license and said, "We're planning to come back and finalize this sale today, right?" We told him "No, we're comparing it to another truck so we'll be back this weekend." He rolled his eyes, turned away, and said "I don't know, I'll go see what my manager says." He literally walked over to the manager's desk area and shook his head. My husband and I just looked at each other like WTH?? So, I walked over to the manager's desk area and held my hand out to get the DL back. My husband told him he really needs to work on his customer service skills. This arrogant jerk just laughed and said, "Yeah well I've been here 10 years." Then he continued to watch us out the windows and laugh. ??? I personally have NEVER had an experience like that and we've bought many new vehicles for ourselves and our kids here in Brevard. What a shame. We bought a new Murano and a new Altima from Mike Erdman before they moved. Mr. Erdman, you lost the sale on a new Tacoma this week. ‍ We will be purchasing a 2024 truck from right up the street from you. I'll leave them a stellar review. They know how to treat a potential customer. read more

When I bought a car there I paid for a license plate and they gave me a temporary one it has now been expired for 5 days, I keep asking them to mail the official one like they said they would, and I keep getting ignored read more

In light of recent gas prices, I went to Mike Erdman Toyota to seek out a better mileage car, possibly a hybrid. Our salesman, "MG" paired us up with a 2021 Venza. It was exactly what we were looking for. MG made the experience so easy, as did Larry, sales manager. I never felt pressured. A "good deal" is one both parties can walk away from feeling the did the best they could do. I walked away with that feeing. Mike Erdman Toyota is ethical and they're all pleasant to deal with. It's obvious the customer comes first there...I never went in or out a door where an employee wasn't holding the door open for me. That's good customer service. I do not like buying cars, but my experience here was actually pleasant. I highly recommend Mike Erdman Toyota for your motoring needs. read more

Great experience. Our salesman, A.J was amazing. He was literally running at some points of transaction to get the job done so I didn't have a long wait. I got a good price on my trade and was able to get my new vehicle for quite a bit less than asking price. Thank you so much! read more

While visiting the Space Coast from Miami, FL. My daughter and I stopped at Mike Erdman Toyota and were greeted by Mr. Ivan Hagans. Ivan was very helpful, polite, knowledgeable, and friendly. This made the entire experience stress free and very pleasant. Coming from Miami, where buying a car is a nightmare, my stress level went down by the minute by Ivan's chill, not pushy attitude. If you are in search of a vehicle, do not hesitate to stop by Mike Erdman and do yourself a favor and ask for Ivan if you want a stress free, smooth car purchasing experience. Very few like him! Thank you!! read more

This is the most beautiful dealership I have ever seen!! The staff in maintenance are customer service forward and take the time to answer your questions about the concerns of your car! They are quick too!! read more

Don't trust the service department. Went in for my 10,000 mile service on my new Tundra. Invoice shows Oil and filter changed. Truck came back to me with the same filter that it went in with, clearly the filter was not changed, and it makes me doubt that the oil was even changed. read more

My son and daughter in law had not 1, not 2 but 3 cars sold out from under them in the last few days....even with a signed contract and pulling my credit as a cosigner. I have left 3 messages, maybe even 4 and no one will call me back. Bad, bad business and i would never, ever recommend that place to anyone. if this is how they do business, then i would avoid them at all costs... Ryan was the salesman and troy is the sales gm....stay away!! read more

Traded my leased 2020 Tacoma for a leased 2024 Camry. My wife, and I didn't care much for the car. We went back 2 days later to take advantage of their 9 day, 500 mile offer, which allows you to return the vehicle within 9 days, and 500 miles. I was told that it does not apply to leased vehicles. While their website does say "Purchased vehicles" it says nothing about leased vehicles being excluded. It's dirty business if you ask me, and I suspect that no one that I dealt with even knew the policy. Erdman Toyota will never see my business again. You screwed the little guy, Erdman. Good job! read more

I live In Pennsylvania and I'm a snow bird.I just happen to stop at this dealership during a sale just to see prices of new vehicles that I could purchase in Pa. but because of the sales I purchased a New2020 read more

Absolute worst service experience EVER. We have been loyal Toyota customers (both purchasing & servicing) for over 35 years. This is the absolute LAST TIME Mike Erdman Toyota will see my business. Too bad, as we were ready to trade in our '21 Tacoma. Be careful in the service dept; what they tell you/what they do/what they charge you is all over the place! Shady business. read more

N O T E. THEY CALLED ME and apologized for a new employee and said bring the Prius Prime in for the 25k service. Today they turned me away for my Prius Prime 25k checkup. I was 3000 miles and 3 days over the limit because I was away on a trip. Kevin was very business like but unyielding when I pressed him saying I was an injured vet in the Cold War [Stratigic Air Command, SAC Pilot]. All he could offer was for me to pay for it. Wouldn't even allow me to go through the 'free' car wash machine. Hard to take one day after 7/4. Tom Ps If interested google B-47, Little Rock read more

I just wanted to say that going in to get my car repaired as a struggling single mom .. was so scary for me ! I had been over charged and all the others shady stuff that people at car places can do . In the past . So I was nervous when I went to Mike Erdman Toyota, to get my light checked and my brakes worked on . however after dealing with Miss Macy, I couldn't Be more satisfied with my service she went out of her way to help me out to go over every single item with me. She even compared other places the prices with me .to be sure I'd get a great deal . She even got me into a beautiful rental while my car was fixed in a fast 24/he turn over .she was extremely friendly, extremely sufficient to the point and such a sweet, beautiful soul inside and out a pleasure to have met . Everybody was asking her questions on both days that I witnessed her. She was above and beyond kind respectful efficient and she save me a lot of stress and hassle. I feel confident going back to Toyota now because of Macy also I'd like to say that I spoke to Angelina on the phone before I got to talk to Macy and she was also extremely patient with me and She spent a lot of time with me and I would definitely recommend going to Mike Erdman Toyota and ask for Macy !!!!! goiing back read more

Weeks of studying variations of pickup trucks, I decided a Toyota Tacoma would suit my needs. Tired of online sleuthing, I finally decided to go see some "live ones." What a surprise to discover the enormous spread of Mike Erdman's Cocoa campus for Toyota/Nissan! As I parked, a friendly young man greeted me and asked if there was something specific I was looking for. My research narrowed down to a very unique, uncommon Tacoma variation. Ivan Hagans instantly understood, and led me across the parking lot to the one and only possibility that matched my search. I told myself, this was "research day"......not buying a car day! After the test drive and further chat with Ivan.....it dawned on me that finding this variation was indeed rare. No pressure......yet Ivan was available to answer questions and propose some options. A few hours later, I drove away in that Tacoma, thanks to Ivan's patient and knowledgeable experience. He is a true professional, personable, confident, experienced, and patient. I'd like to say, he's Cocoa-Toyota's greatest asset! Ivan made the process smooth and even enjoyable. I'm very pleased with the truck, and I highly recommend the services of Erdman Toyota, with Ivan Hagans as your guide! read more

Since 1991 our Family has always had a great pressure free and helpful experience. MaY 2023 Thanks to Don Beard and team for going extra miles in purchase of 2023 Camry LE Don helped and treated us Outstanding. Harv and Rachel Melbourne Fl. Thanks for consistent dealing and being straight shooters/no pressure and making us feel we were treated Outstanding.!! read more

Unable to schedule routine maintenance appointment online. Kept getting error message that my email address was invalid and that I needed to enter a 10 digit phone number. Tried twice. (I do know they were both entered correctly). Ended up calling, and giving all info a third time. Hoping the actual service goes smoother. read more

Best service and follow up! Call and ask for Alyssa when scheduling your service! She's always so polite!

Four years ago I bought a car from Erdman's and they did nothing but try to connive me, from the start, even the sales people knew it. They reneged on the phone promise they had given to me, to get me there. When they finally came up with a compromise, "So I thought", I agreed to buy the car. Now you do the math.... A forty (40) thousand dollar car, I got them to give back half of the promise, which was fifteen hundred, (1,500), I put down five thousand, (5,000)... and walked out of there with a loan for 40,000 dollars. which meant that I paid about $46,000, for that car. They added moneys on here and there to get more than the car was worth. I just went to Earl Stewart Toyota to get the exact same car four years newer, more features on the vehicle, much more, four years newer, and paid, out the door... $46,000. WOW, you tell me who ripped me off?????? Also, I went to Erdman's service department. And as they were putting my credit card through, the lady told me they charge for using credit cards, I said, I wish you had said something before you ran that card, I have a check book in my purse, They charged more than the credit card company charged them. One, I'm a bookkeeper, two, the credit card companies charge 4.5 percent, it was a one hundred dollar charge, I paid over one hundred and ten. I didn't intend to write this so I don't remember exactly, but it could have been one-fifteen. Point, it is worth the two hour drive to Earl Stewart, to save from four thousand to seven thousand dollars. For Mike Erdman is not the only Toyota dealership I inquired about my second car. The range was that much of a difference, from one dealership to another. But Mike Erdman had to be one of the top of my dislike list. I hate the feeling of someone getting ahead at my expense. Good luck. read more