1. Jackson Hewitt Tax Service

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Buda, TX

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Jackson Hewitt Tax Service

1.0 (1 review)
Closed • 10:00 am - 5:00 pm

Services - Jackson Hewitt Tax Service

Audit and conflict resolution support

Current year tax preparation and filing

Past year(s) tax preparation and filing

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9 years ago

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Rupert & Associates - Stephen Rupert, EA, CEO
Rupert & Associates, PC
Buda, TX 78610

Rupert & Associates

(13 reviews)

My first year in Austin and Rupert & Associates was recommended for tax preparation. I was…read morewelcomed and was made completely at ease in this very professional office by the Office Manager, Ms Blaine.. I viewed myself as a very very small client that probably didn't deserve all this attention, but this is absolutely what I received.. I met with my preparer and a senior partner to go over my papers to further understand and to get the most optimal outcome from my very bleak tax year, for lack of a better term. In addition, their rates were very reasonable compared to other firms I have worked with. Thanks so much !!

I am writing this to warn other business owners about the significant accounting errors and lack of…read moreaccountability we experienced at Rupert and Associates. We worked with this firm for two years, and it proved to be a major setback for our operations. Despite being assigned a "QuickBooks expert," the firm failed to manage our Housecall Pro integration correctly--continually insisting we simply unlink it. As the business owner, I was eventually able to coordinate with the software providers myself and fix the integration settings within just two weeks. Because our books were not being reconciled monthly as promised, we were advised to file 2024 taxes that were admittedly inaccurate to avoid "correction costs." This resulted in us overpaying on our tax liability based on flawed data. After I hired an independent bookkeeper in late 2025, they uncovered over 700 uncategorized transactions dating back nearly a year. Most damagingly, the firm underpaid our Q3 and Q4 Texas state sales tax. I am now personally responsible for the resulting fines and penalties. Despite these documented failures, the firm still charged $1,000 for "work performed" during the period these errors occurred. When I reached out to the owner to dispute this, they refused to take any responsibility for the penalties their mistakes caused. If you value accurate bookkeeping and a firm that stands by their professional work, I strongly recommend looking elsewhere.

Jackson Hewitt Tax Service - taxservices - Updated October 2026

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