Everyone at the Menchaca Rd location has been great. I have especially enjoyed my interactions with Violet. She has been great! Here's hoping you don't have to put your auto up for collateral for a loan, but if you do these folks have been great. Especially Violet. read more

Awesome service at A-15! Super friendly and helpful. It's convenient that they are open on Saturdays as well.

The staff was nice until I got behind on one payment. When I took out my loan they seemed to really understand my situation; very pleasent explaining the loan process. The moment I was late they showed their 'true self". The minute you sign for the loan they have all the power! It's a pay up or loose your car scam- Repossession! If I was anyone considering a title loan in the state of Texas; let TitleMax be your last choice! read more

Randall is awesome! His staff is always very friendly and I love going to this location. I believe he's the GM and he always is prompt and more than welcome mean and friendly to work with you. If you ever need to get any type of loan, go see Randall and his staff. read more

Had a very stress free experience at this location! I usually have to wait for a while to speak to someone but Violet Fernandez helped me out right away! She was very nice, explained the loan thoroughly and was just great all around. I will refer anybody who needs this experience to her!!! Thank you Violet at TitleMax!!! read more

Courtney Best was great. She helped me out with a motorcycle loan and she was very helpful. Thank you I'll keep coming back to this location. read more

TitleMax is extremely fortunate to have the vast array of talent and skill that Courtney offers the customers. Her meticulous attention to detail and exacting implementation of company protocols are nothing short of fierce. Courtney has that rare fusion of numerical proficiency coupled with exceptional people skills. She consistently embraces her duties with excellence. Her devastatingly effective modus operandi should be held out as a shining example of peak performance. read more

Every staff member is very professional and helpful! The process was quick and easy without any problems. I would definitely recommend this location for any lending needs you have. read more

When you hear the word, "pandemic," if you are anything like myself, you sigh a heavy, deep, uncertain and anxious sigh... then you make sure you have your mask on so it's safe to take a deep breath. A small business owner forced to scramble for income when my business was put on "pause," (I refuse to quit), I began to panic like most everyone else in the world. Right now people are vulnerable and are more susceptible to fall prey to fraudulent promises, intricate scams and schemes that promise everything and leave you with more than nothing. An identity theft victim myself, a casualty of the 2017 Equifax Breech, I am fully aware of what unseen, unnamed entities hiding somewhere in the virtual world at a location somewhere between your IP address and banking information, I have little trust left for many things unfortunately. People being one of the first and foremost sources of my skepticism. BUT, as I learned a short time ago, there are still genuinely good people out there who are braving all the current elements, showing up- not just for work , but showing up to actually help others. I never would have believed such a "tale" had it not actually happened to me. Dina San Miguel and Victoria Gutierrez at TitleMax located at 10010 Manchacha Road in Austin, TX are two exceptional individuals who exceed all expectations and go much further than above and beyond for their customers. They were patient, they were exceedingly knowledgeable and explained to me any and every detail of the process ensuring I walked away with the best option and one that would benefit me as opposed to delivering a pre-packaged speech that would leave them coming out far ahead in the end. Their "principal interest," was protecting my best interest. And you just don't find people of that level of authenticity and compassion these days. Dina and Victoria are absolutely as real as people could ever be in a "virtual world" of predators, opportunists, and thieves. Thank you both so much for giving me some room to breathe some "safe air," and for being a lifeline when I was drowning. You are amazing employees, but even beyond that, remarkable human beings. - aelawrence read more

I've worked with this Title Max location a number of times. They are always super friendly and helpful. If you own a free and clear title and need some fast cash, this is the place to go! read more

This place was decent at first, it was our first time going to a title loan and Victoria was good to us. However on July 5 2022 when my wife had called to see if we can take out extra money, since that was what we have been previously told by Victoria. Dina was extremely rude to my wife over the phone. Being very bland, inconsiderate and putting blame on us for lack of information. My wife had told Dina that we were able to receive more money after the day we went to get our partial title loan. We were told by Dina that "our days were up" and that it was "just our luck" knowing that they were closed the day after, and that it was the Fourth of July the day after they were closed. That's not even 3 full business days. Dina also said when my wife was asking questions in regards to us receive information more money for our title loan, Dina replied "those are questions you should have asked" How do we know what questions to ask when it was our first time being at a title loan ? You guys are supposed to give us all information regardless of how many times a customer has been at your location. You don't have to have a negative tone to be rude to give bad and uninformative customers service. I believe Dina was a clear representative of that. Dina was again, very unprofessional, inconsiderate and disrespectful to how my wife was being treated. It's saddening because at first we had left good reviews because of our experience with Victoria but the fact that it had to be overshadowed by our experience with Dina is very troubling. read more