ZERO STARS !! I came to this location to cash a check that wasn't large at all. She asked me…read moremultiple questions, and wanted a verification of a email showing that the check was made out to me ; after I gave her the paperwork. I was willing to show her identification and answer reasonable questions. But she actually interrogated me and I felt Racially Profiled. I mentioned that the Temple location was happy to cash my check. And she quickly replied that "I am going to call them and tell them not to cash it" ... This is a sad situation. I am a well rounded individual who didn't deserve this treatment at all. Hire Better Employees

Sherrie is the best person to deal with in Killeen. She is professional, knowledgeable and always…read morehas a smile. She talks to.me as if she has known me forever. It makes my experience with dealing with Ace a positive one.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

Shout out to both Brande and Trent for helping me fix an issue that I had yesterday. They worked…read moretirelessly to fix the problem and kept working until the problem was resolved. They did NOT give up. I appreciate them so much! Great Job guys! Thank you for EVERYTHING!

Shelly is the finance manager, I can honestly say this woman has gone to the end of the earth to…read morehelp me with any paperwork and questions I've had. She is an outstanding manager who will go above and beyond to make sure you're taken care of. Fantastic bank and management.

I have been banking with HOTFCU for over 10 years. I started with the Killeen branch where Dave…read moreDemel was the manager. He was very helpful and attentive to all his customers and even his staff. Gave off more of a family vibe than business. He helped with tips of how to improve credit and qualify for bigger loans, but in the past year or or so, another branch manger has taken his place. Several times, I have seen customers have to wait while she cleans out her purse, puts on make up and eat food. I don't even know her name cause she has not cared to meet current customers and truly dive into the lives of the people around her. Good thing the tellers are very nice and helpful to make up for her laissez-faire demeanor and the self centered attitude she puts off.

Outstanding service from Melody I needed to get some paperwork for us to put any offer in on a new…read morehome here. Had to get paperwork from our Investment Broker at the NFCU in Alpharetta, GA. Melody took care of it quickly and we got everything done so I could get the paperwork to my broker to move the process along. Love working with NFCU in every thing I do with Banking great company and outstanding service.

So far I have to say was a good experience. Staff were very friendly and welcoming. Was a very busy…read moreday and I was there to open a new account. It didn't take long and the whole process went very well and I was able to get the accounts I wanted and the services I needed in a timely manor. Would recommend this credit union to others but you have to be related to a service member or served .

This has been my go to for funding for 20 plus years. They…read moreare very accommodating, professional, caring. First state Bank of Burnet , lampasas branch have gone above and beyond to keep our business funded. They are greatly appreciated, Asap Towing Justin and Cassidy McGehee

Went to the drive through today with the dogs & they gave them treats! Great customer serviceread more

Monica and Kimberley are great! They're really helpful and dependable when you need it.read more

I have used this agent for several years now because Kimberly and her crew are the type of people…read morewho really care about their customers. I've always found them to be very friendly and helpful and cannot recall even one bad experience.

I need to say that Marcus Crossgrove who was my loan officer did a phenomenal job. Mr. Marcus along…read morewith other veterans united crew helped me buy my first home. I'm now living in it and super happy with my decision.