They were quick, kind, and reasonably priced! We will be calling them for all our HVAC needs!read more

Greg called right back to schedule our appointment. He was on time and very reasonably priced, he…read moregave me an honest assessment of my heating issue, then went above and beyond to complete the job the same day. My total cost was under $120 including 2 trips to our home. GREG, YOU ARE NOW IN MY CONTACTS AS MY "GO TO HVAC GUY"

These guys were great I called them this morning and within 3 hours they were fixing my furnace I…read morethought I was going to have to replace my furnace because it was an older unit. But the service technician that came out said that the unit looked in fairly decent shape for the age and made a few suggestions on repairing it . they asked me if I had any have answered all my questions for me before they did any of the work the price wasn't bad either I am really glad I have found this company they also put a sticker on my furnace with their name so I won't forget them, nice job

So many red flags. So many charges and incorrect installations. Waste of time and money. Very…read moredisappointing. Lies and Scams. The other reviews are a good reflection of that!

I have worked with Best exclusively for almost 20 years. Two homes, an investment property,…read morerepairs, installs, checkups, we've done it all through Best. We have a 2200 sf ranch with a full finished 2200 sf basement. When finishing the basement they rebuilt all the ventilation to code, so, it is some of the nicer space in the house! They installed a 6 zone system which supplies the main areas evenly throughout both floors. It is efficient, cost effective, and we are very comfortable. Technicians have always been on time and courteous. Working with owner's Russ and Cookie is always a delight. Update: Our AC died in August. Lovely timing. We needed to replace the entire system to get the newer coolant standard. Once again Russ and his install team were excellent, courteous and thorough. Very happy with our new AC, even though we only had a month to enjoy it!

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

Dallas did my annual furnace inspection. He was very professional and personable. He recommended a…read morevent cleaning and when I asked, he recommended Stanley Steemer. He checked my electrical box and it is setup for a surge protector. Dallas was very knowledgeable. I liked that. Morgan Condo

I had an emergency gas leak that required a gas line repair, and it was honestly one of the…read morescariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures in January here in Ohio. We were without gas, heat, and warm water for the entire weekend, which made an already stressful situation even more frustrating and time-consuming. From the moment I called Five Star Home Services, I was met with urgency and care. The employee I spoke with over the phone immediately understood the seriousness of the situation and pushed me to the front of the line to ensure a technician arrived as quickly as possible. That alone brought a huge sense of relief during a very overwhelming moment. Austin arrived and was absolutely exceptional. He calmly assessed the situation, clearly explained my options, and worked diligently throughout the entire day to try to remedy the issue. When he realized the repair couldn't be fully completed on his own, he didn't hesitate to call for backup so additional help arrived to assist, and together they fully resolved the problem. As a single woman dealing with a major home repair, I was admittedly concerned about the possibility of being taken advantage of. That was absolutely not the case here. Everyone I interacted with was knowledgeable, sincere, and genuinely focused on finding the best and most appropriate solution and not the most expensive one. Austin remained professional, patient, and empathetic throughout the entire process, which made a stressful situation far more manageable. I highly recommend Five Star Home Services and would strongly encourage others to use their services. This team showed urgency, integrity, and true professionalism when it mattered most

Our air conditioning stopped during 90 degree temperatures. We cannot express our appreciation to…read moreMike for his honesty and quality of service. Please do not hesitate to contact him for assistance.

We have lived in our new built home for almost 12 years. We have never had any issues with the…read moreheat/ac system in our home. When I got home from work yesterday the AC didn't seem to be working and when I went out side the fan on the unit was not turning. I put a request out and Pure Comfort Heating and Cooling called me with in 30 seconds of sending a request for a quote. They came out the next day and had the unit fixed in 15 minutes. THANK YOU THANK YOU THANK YOU! 5 Stars are not enough considering it's 95 degrees out today!

Our AC stopped working and the technician quoted us $1098 for an OEM control board replacement. We…read moregot the part for $170 and replaced it in 30 minutes. We know our system will need replaced sooner or later but I wouldn't go with them if they are trying to charge us almost 650% markup for a repair.

This is a GREAT company with exceptionally professional service. Going to say it up front on this…read morereview... HIGHLY RECOMMEND for your heating and cooling needs. So glad I called them first! TIP: Ask about the $249 yearly service. Haven't done it, yet, but we will. Not once, but TWICE they tried to help me with a do-it-yourself fix over the phone so I wouldn't have to pay for a service visit if the fix was simple. FIRST, the office folks walked me through a quick battery check and power check. SECOND, the technician called me from the road and walked me through a fuse check, which worked initially, but later kept failing. So, the company kept me on the schedule and came out quickly the same day (on a SATURDAY!). Jake was AWESOME! He worked hard trying to locate the short in our system. He found it, fixed it quickly, cleaned up, and we were back in business with A/C on one of the hottest weekends this summer. If interested, ask Jake about his testimony... REMARKABLE young man and an OUTSTANDING company! Same day service at its BEST! Again, they get a HIGHLY RECOMMEND from us.

Talked to the guy on Saturday and he said he might stop by later in the day if not Monday and he…read moregave me a time- NO CALL NO SHOW

He put in a new ac/heating unit in 2019 and we have had issues ever since. He has come out to the…read morehouse multiple times and could not fix the unit. He stopped taking our calls, had to call someone else to fix it correctly. Very unhappy. Giving one star, because I had to!

Love this local business!! They are always so responsive and stand behind their work. We have had…read moreto call during non business hours and they are still so responsive.

I reached out to this company at the recommendation of a colleague of mine. It took 2 emails,…read morebefore their project manager called me about my new build request. Doug called on 5/19/20 and Left me a voicemail message, in which I immediately returned the call later that day. After leaving Doug a voicemail message, I never received a curtesy phone call back. Employees not calling prospective customers back, is bad business and foolish, as the negligence costs them valuable revenue and future business. Terrible customer service and an overall disappointing experience.

Good Install done on scheduled date and completed…read more Bad Still waiting for receipt a week after paying Difficult to get a person on phone/terrible AI system Was installed in a day as scheduled but didn't expect Day to end at 8pm New system lines hanging in middle of utility room unlike original (against a wall)

Franklin HVAC Co technicians Carlos and Pierre were knowledgeable, personable and did an excellent…read morejob checking my furnace and air conditioner then making the needed repairs on my furnace. I Admired their honesty most of all and the prices were more reasonable than other companies I checked with. B Whittington