This is the first HVAC business to respond to my quote request. They had Greg out to me within 24…read morehours. He fixed my issue as best he could, showed and explained to me what had gone wrong, and returned with two other guys to replace my furnace by that weekend. Not only was I able to keep my house warm between his service visits, the installation was done well before I had to go to work. I greatly appreciated the punctual, friendly service.

They were quick, kind, and reasonably priced! We will be calling them for all our HVAC needs!read more

These guys were great I called them this morning and within 3 hours they were fixing my furnace I…read morethought I was going to have to replace my furnace because it was an older unit. But the service technician that came out said that the unit looked in fairly decent shape for the age and made a few suggestions on repairing it . they asked me if I had any have answered all my questions for me before they did any of the work the price wasn't bad either I am really glad I have found this company they also put a sticker on my furnace with their name so I won't forget them, nice job

We had a technician come out from Advance Heating and Cooling to look at our Sensi smart thermostat…read moreto ensure it was installed correctly. (They are listed as an authorized dealer on the Sensi website.) After spending 2 minutes looking at the thermostat the technician spent the majority of the time in the basement where our system is located. (He apparently took it upon himself to inspect our unit which we didn't ask for or know he was doing.) The technician then came upstairs and proceeded to tell us our heater exchange had exploded and had holes in it which could leak carbon monoxide which would cause serious illness or death to our family. He showed us a couple of pictures of what appeared to me to be a rust spot and then explained how serious this issue was. He made sure to point out how he was looking out for us and our children especially our 6 month old daughter who was at home during the appointment. The technician told us not to run our unit and told us it absolutely needed replaced. I was left in tears worrying for the safety of my kids and how on earth I was going to keep them warm. The technician then proceeded to try and sell us a new system ranging in price from $9,000 to $21,000. He explained replacing the heater and ac at the same time would be cheaper so we should do them together. He also reviewed pricing with their financing option stating it would "only be around $150 a month". Most of the appointment was spent talking about what a new unit would cost. We have since had other companies come out and inspect the unit (mind you for half the price of the service call that Advance charged us) and they spent a great deal of time inspecting the unit and found no cause for concern. To top it off if the heater exchange was bad it would most likely be covered under our system warranty and therefore no need to replace our unit. Just to be safe we did get estimates from the other companies to replace the unit and the price came in thousands of dollars less. They also didn't push for us to replace both units at one time and just recommended replace what we need to when that time comes. Walking away from our appointment I truly believe the technician used scare tactics into trying to get us to buy a new system from them. On top of that the prices they charge are much higher than other local companies with much longer and trusted reputations. I would absolutely not recommend this company to anyone.

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

I had an emergency gas leak that required a gas line repair, and it was honestly one of the…read morescariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures in January here in Ohio. We were without gas, heat, and warm water for the entire weekend, which made an already stressful situation even more frustrating and time-consuming. From the moment I called Five Star Home Services, I was met with urgency and care. The employee I spoke with over the phone immediately understood the seriousness of the situation and pushed me to the front of the line to ensure a technician arrived as quickly as possible. That alone brought a huge sense of relief during a very overwhelming moment. Austin arrived and was absolutely exceptional. He calmly assessed the situation, clearly explained my options, and worked diligently throughout the entire day to try to remedy the issue. When he realized the repair couldn't be fully completed on his own, he didn't hesitate to call for backup so additional help arrived to assist, and together they fully resolved the problem. As a single woman dealing with a major home repair, I was admittedly concerned about the possibility of being taken advantage of. That was absolutely not the case here. Everyone I interacted with was knowledgeable, sincere, and genuinely focused on finding the best and most appropriate solution and not the most expensive one. Austin remained professional, patient, and empathetic throughout the entire process, which made a stressful situation far more manageable. I highly recommend Five Star Home Services and would strongly encourage others to use their services. This team showed urgency, integrity, and true professionalism when it mattered most

Eddie was friendly and responsive to our questions about the service on our system. His excellent…read morecustomer service was typical of our experience with 5-Star. Very happy with our service contract.

Our air conditioning stopped during 90 degree temperatures. We cannot express our appreciation to…read moreMike for his honesty and quality of service. Please do not hesitate to contact him for assistance.

We have lived in our new built home for almost 12 years. We have never had any issues with the…read moreheat/ac system in our home. When I got home from work yesterday the AC didn't seem to be working and when I went out side the fan on the unit was not turning. I put a request out and Pure Comfort Heating and Cooling called me with in 30 seconds of sending a request for a quote. They came out the next day and had the unit fixed in 15 minutes. THANK YOU THANK YOU THANK YOU! 5 Stars are not enough considering it's 95 degrees out today!

Our AC stopped working and the technician quoted us $1098 for an OEM control board replacement. We…read moregot the part for $170 and replaced it in 30 minutes. We know our system will need replaced sooner or later but I wouldn't go with them if they are trying to charge us almost 650% markup for a repair.

This is a GREAT company with exceptionally professional service. Going to say it up front on this…read morereview... HIGHLY RECOMMEND for your heating and cooling needs. So glad I called them first! TIP: Ask about the $249 yearly service. Haven't done it, yet, but we will. Not once, but TWICE they tried to help me with a do-it-yourself fix over the phone so I wouldn't have to pay for a service visit if the fix was simple. FIRST, the office folks walked me through a quick battery check and power check. SECOND, the technician called me from the road and walked me through a fuse check, which worked initially, but later kept failing. So, the company kept me on the schedule and came out quickly the same day (on a SATURDAY!). Jake was AWESOME! He worked hard trying to locate the short in our system. He found it, fixed it quickly, cleaned up, and we were back in business with A/C on one of the hottest weekends this summer. If interested, ask Jake about his testimony... REMARKABLE young man and an OUTSTANDING company! Same day service at its BEST! Again, they get a HIGHLY RECOMMEND from us.

Talked to the guy on Saturday and he said he might stop by later in the day if not Monday and he…read moregave me a time- NO CALL NO SHOW

He put in a new ac/heating unit in 2019 and we have had issues ever since. He has come out to the…read morehouse multiple times and could not fix the unit. He stopped taking our calls, had to call someone else to fix it correctly. Very unhappy. Giving one star, because I had to!

Love this local business!! They are always so responsive and stand behind their work. We have had…read moreto call during non business hours and they are still so responsive.

The temp in our house began to plunge at bedtime on Christmas night and we woke at 3am freezing…read more We called at 8:00 am to schedule a technician and he arrived a little after nine and had our furnace up and operating shortly! Great job.

Franklin HVAC Co technicians Carlos and Pierre were knowledgeable, personable and did an excellent…read morejob checking my furnace and air conditioner then making the needed repairs on my furnace. I Admired their honesty most of all and the prices were more reasonable than other companies I checked with. B Whittington

Good Install done on scheduled date and completed…read more Bad Still waiting for receipt a week after paying Difficult to get a person on phone/terrible AI system Was installed in a day as scheduled but didn't expect Day to end at 8pm New system lines hanging in middle of utility room unlike original (against a wall)