We stopped in Lima to eat on our way home to Indiana. My husband commented his fork lock wasn't…read moreright. It locked we went in and ate. We came out to take off, the forks wouldn't unlock. Long story short, I rode to the dealership, was shown how the tool worked, let me take it with, got his bike unlocked, started & rode to the shop. It was taken back, checked out, insured it was working right & given back to him. NO CHARGE! Thanks guys it was awesome and very appreciated!. Thanks!

SAT 6/20/2020 9 am…read moreWe jumped on my 1992 Electra glide for a ride to Kelly's Island to go see the Glacial Grooves (Which by the way are Very Cool). Somewhere above I-70 I started feeling thumping coming from the rear tire. We stopped at a rest area for me to discover that there are two golf ball size chunks of rubber missing from the center of the rear tire..OH SHIT !! Googled the nearest place to get a new tire ASAP. LIMA - HARLEY DAVIDSON dealership is 8 miles up the road...We can make it! We pulled in turned the radio off and went in for a tire. But of course the ONLY tire they said they had is a GANGSTER Whitewall. HUMMM go figure. the most expensive tire out there. $260 + installation. Said it will take an hour. WHATEVER, just put the damn thing on so I can get back on the road. 45 min later service mgr. Kyle comes out and says we have a problem. I say OK? He says follow me. On the way in he tells me that one of the caliper bolts is stripped out. OK when we get inside the tech (I have to call him that cause he is NO mechanic) had already drilled 1/2" deep into the bolt ???? NO head left for me to examine to see it was actually stripped. HUMMM. I was so pissed I just went back outside without saying anything other than: That I was an auto mechanic for 23 years and I know what's involved with removing a bolt. The TECH drilled so deep that he took 3/4 of the threads out of the caliper, then he brings it outside and says that the caliper needs to be replaced. I told him to put lock-tite on the threads and put my bike back together. After 4 hours of sitting in the parking lot, the bike is back together. Total out the door $565.15 !!! Now where it get interesting. Pulled out and my stereo won't even power on. Turned around. Asked where the fuse box is located. The TECH says that there is no fuse box, all wires to stereo are under the dashboard which he didn't mess with. Funny that just coincidentally the stereo quit working since it has been in your possession?? Right.... NO time to argue with this HACK TECH I got shit to see. Up the road we go with NO stereo. Went and seen everything we planned on for the day and started back home at 9 pm. About an hour into the return trip and I start hearing this pit, pit, pit noise coming from under my feet ??? Stopped and realized the HACK didn't even tighten my exhaust up all the way and now it's leaking. 200 miles later the damn thing is so loud I thought it fell off.. NO it's still bolted on at the saddle bags, but I can wiggle it at least an inch each direction. OH and it gets better. Monday I called 3 different Harley dealerships and asked if the rear caliper needs to come off a 92 Electra Glide in order to remove the rear tire. Buckman says YES. CinCity say they NEVER remove a caliper to pull a rear wheel. PowderKeg says most mechanics don't but some do ! AWESOME INFO. The HACK / OWNER didn't even need to take the caliper off, but destroyed it anyways. ALL FOR A BUCK!! Today I got a hold of Kyle at LIMA HARLEY and wanted answers. I asked why did the TECH start drilling out the bolt before I could examine it?? Why didn't the tech drive an allen socket into the torx head of the bolt and remove it, why didn't he try a hammer and chisel first or even an air hammer to break the bolt loose and remove by hand ??? He had no good answers. He then told me that the owner of the business ( TJ ) is the one that worked on my bike And why didn't I say something when I seen the damage to the bolt? I asked him how far would I have gotten by calling his TECH / Owner the HACK MECHANIC that he is to his face ??? I asked him why is it that your TECH / owner decided to use the last resort in bolt removal first ?? Well 2nd to last, last is a torch. He asked what can he do to make it right ? I told him to get a caliper and put it on and if you do that I will pay your price for replacing the wheel bearing that you claim are also bad. He said NO we won't be doing that. Long story short: AVOID THIS PLACE UNLESS YOU LIKE BEING TAKEN ADVANTAGE OF !!!!

Couldn't have asked for a more hassle free process! Kerry and his team were incredible! We found…read moreRino's after weeks of online research looking for a specific make and model. The upfront information, access to the Carfax and multiple detailed photos of the vehicle drew us in. After calling to see when we could see the car in person, Kerry set up a time to meet us closer to where we live (which saved us hours on the road!) We were able to test drive the car and get more information in person. Kerry gave us his direct number and stayed in contact with us over the next couple of days as we made our decision. He answered all our questions quickly and honestly. Once we decided to purchase the car, Kerry made the buying process SO EASY. He helped us with financing options, title and our trade in - all over the phone. When we came to pick up the car, he had everything ready for us. The entire transaction was so smooth! Would definitely recommend Rino's to anyone looking for an honest dealer with great customer service!

Purchased my 4th vehicle from Ryan Bowersock! 2nd brand new ! I can not express my gratitude and…read moreappreciation for Ryan and the entire team at Tom Ahls. Will always purchase my vehicles here!

Back in December I decided I needed a new car. I had my Nissan Altima since 2018, and I wanted to…read morego from a car to a new SUV. I was going to keep my car, just wanted a second one. I wanted an SUV because it's easier to deal with the winter weather and also needed the trunk space for both shopping trips and whenever I needed to put in my families bags for vacations. I came to Tom Ahl because a couple of friends recommended that I go here. The car shopping experience was unexceptional. I just didn't feel like the salesman was that interested in selling me a vehicle or making a deal. I wanted a new car and was shown a several year old buick. The price was rather high for that. I just wasn't feeling it and went to another dealership nearby and bought a new suv. I got to say I was a bit disappointed.

This review is for the auto detailing at Tom Ahl…read more I thought a relative's 2006 Ford truck was a hopeless case as it had been sitting for months in her driveway. The inside smelled moldy and the red paint was very chalky. The seats were filthy because she had piled the seats full of junk that needed to be taken to the dump. I took it to Tom Ahl's for detailing after reading reviews. I wasn't really expecting that they would be able to do much for it since it was in such bad shape, inside and out. When I picked the truck up I was totally amazed. I only wish that I had taken "before" so everyone could see what an incredible job they did with this truck that I had nearly written off as hopeless.

I have gone to Tom Ahl for a number of years to purchase our vehicles, and I have always worked…read morewith one salesman. This afternoon I went in to test drive some trucks my salesman was busy with two other customers. Ironically, no other salespeople were with other customers. Upon returning from a test drive, I sat and waited for my salesman to become available. Not once did any of the other salespeople come and ask if they could help me. They could have easily helped in showing me other vehicles. After waiting for 25 minutes, someone brought out 3 or 4 pies. The salespeople and others from the offices came dashing to the location of the pies. At that point I left. My salesman called later to apologize. Maybe there is a reason the other salespeople had no customers and mine had 3. Absolutely inexcusable!

I worked with Bill and Jared. Bill is the father and you can tell he raised Jared right. They both…read morewere so helpful and I bought a 2011 Honda CR-V. I had a 2001 CR-V and had her for 21years. Then she got totaled. I knew I wanted another CR-V because they r wonderful vehicles. if u want the best treatment buy ur vehicle here. Thanks again Bill and Jared. You're the best!

It's rare to find a car dealership/salesperson that is straightforward, honest, easy going,…read moreefficient, personable, knowledgeable, helpful and a joy to work with. Jared was all of these things. My son and I were super impressed with the employees and the entire smooth transaction. They treated us as a valued customer for sure. I highly recommend and would prefer to deal with the exclusively in the future for all my vehicle needs.

I was in need of a replacement motor for my sister's car & contacted Williams Auto. They found me a…read moremotor within in a short period of time. It was such a good experience working with someone who cares about their customer needs without breaking the bank & to truly make sure of my satisfaction. They went over & beyond to get me taken care of. I would highly recommend Williams Auto to whoever wants to be treated by a very honest business that their priority is still customer satisfaction. Thank you, Mark B,

I needed a section of wiring for a car and couldn't find one locally. I checked with Williams and…read morewas talking with a friendly and courteous counter person. I told him what I needed and he sent me pictures as I'm out of state the next morning. He would have sent them the same day but the inclement weather that day was an understandable issue. The part was exactly what I described the first time and it showed up well packaged 2 days later. These folks will be on my short list when I can't find parts at a local yard. The price and shipping cost was fair also.

Bought a 2007 Ford Focus 6 years ago, and it is still running great! Just your usual maintenance,…read morebut other than that, no problems!

Ive bought several cars from Joe at suburban motors in Lima. I can't say enough about what an…read morehonest and stand up guy he is. i and my family look forward to many more years of continued business

Imagine the stress of looking for a car as your kids move into driving age. I am extremely pleased…read morewith Tom Ahl's service. Adam Sloan was our dealer. He was very honest and up front. Working with him and Mindy Ahl made a stressful situation pleasant. Only reason they are four star is that I reserve my five stars for coffee shops.