I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

The only reason there is one star is because I cannot choose a zero…read more Unfortunately the candles I love, the customer service there on the other hand was astonishingly under par. And that is putting it mildly. My family and I were treated as almost an inconvenience, which is terribly sad as this is one of our favorite places to shop for candles and Christmas. I have worked retail/customer service since I was 16, I have dealt with everything under the sun you can think of. Our very normal shopping experience is not one that I would even remember in all my years. It is not one I could even recall. Especially with a small family business such as Swan Creek, you would think they value any and everyone coming in to spend their hard earned money on their products. One of their employees clearly felt otherwise and in front of my children made an (extremely uncomfortable to say the least) scene. Trying to talk to anyone since this incident has been like pulling teeth. I understand policies must be in place, but it has been made very clear that they do not have any procedures in place to handle something like this. Which is wonderful on one hand, meaning they don't often deal with this, and horrible on the other hand because it leaves customers on their own, with zero support from a small family business. All we asked for was follow up on training for employees, and an apology. I have never left a negative review in my life, but since no one would like to address this issue, it feels like my only resort. I'm not sure why, but I still have faith that maybe someone higher up will follow through, however it has not happened yet.

This shop is hidden, but let me tell you how great it was to find such a gem. Since finding this…read moreshop I have been here a few times to get some essentials. Crystals, incense, holiday gifts for loved ones. What keeps bringing me back is the prices and the unique items that keep appearing. Like this beautiful sun catcher that kept calling my name! On top of it all the service that is provided is superb. The store owner is very knowledgeable and friendly. She helps with selection of items for those who are indecisive like myself. What is also unique about this shop is the many classes and services that are provided. Like sound bath related to the moons or based on grounding your chakras. Definitely great for relaxing. They also offer bone throwing readings and even have space rentals for those who are wanting to host at a slot for tarot readings, meetings, metaphysical classes of all kinds. Very accommodating space. Definitely recommend even if it is a 20 minute drive! This small business is worth the drive.

So glad I found this store. I don't need to drive to Plymouth or Ferndale to get my candles and…read moreother supplies I use as a Quaker Spiritualist. It is smaller but a good selection that range from angels to the darker arts. I found the graduate candles that I haven't been able to find in stores since the pandemic. Friendly staff and they offer readings and reiki sessions along with classes and programs. Appointment's are prefer but was able to handle a walk-in customer. Prices typical. Lots of parking and easy to find. I will be back

I've visited a few times for tall candles. To me, it's novelty but other people take these candles…read moreso seriously... going so far as having them "blessed" by certain staff members. You'll find candles for almost any ailment, predicament or situation. Baby mama drama, legal trouble, help winning the lottery, etc. Some of them are printed on the jar but other signs are taped onto the jar (a little low-rent for my tastes). Room for improvement includes pricing all the candles. I picked one up without a price tag and it was $8 when I got to the register, when I saw many others priced around $6 or $7. It was a gift for a friend so not a big deal. Discount Candles is a really fun shop whether you believe the hullabaloo or not. They offer a wide variety of candles, incense and oils to choose from, and they've got a large (free!) parking lot to the right of the store for your convenience. Check the photos I uploaded for an idea of what the shop is like!

There's so much to say about this completely unique, delightfully quirky shop. It has…read morespiritualness, a great sense of humor, and a great respect for otherworldly forces. That all shines through with the candles, votives, incense, etc. that is thoughtfully shelved and shared. To add to the shopping experience, the staff is wonderful! So friendly, helpful, and just all-around cool. And if someone asks you if you want your candle dressed, the correct answer is yes.

Whether you are looking for a unique gift, or to find something special for yourself they have you…read morecovered. Be sure to check out The Press Bar in the back left corner not only can you have a shirt made in minutes, but that is where the Thursday night Diet Coke Social is held.

Rock Paper Scissors is a true gem in Ann Arbor. My family will definitely be back for sure. The…read moreDiet Coke Social event was phenomenal. If you are looking for amazing gifts and cool stuff for yourself, look no further. This place has a little bit of everything and then some. The craft room in the back is absolutely the best idea to bring people together. Thank you for such a wonderful space to shop and create.

Wow and wow! First of all, I made an online order this morning. She called me because she wasn't…read moregoing to be able to deliver it before a certain time. I did not care when it got delivered as long as it did. :). That was very sweet of her to call me. The customer was more important to her. She send me a photo showing me the flowers. So beautiful!!! Definitely order your flowers here!!!

Very nice to do business with. Made sure I was able to get the type of flowers I really wanted!read more

This place is very dishonest , I spent all afternoon negotiating a deal, we were going to buy a…read moredrop desk, a writing desk and a swirl chair. He came to an agreement at 975 for all three and even shook hands for the deal. He insisted I pay cash for all items and I went to the ATM to pickup the cash. After I came back he said he will not do the deal any more. I was shocked at the way business is done at this store.

What a gem we found traveling through Michigan! Such a great little town and this shop had so many…read morefun items to peruse. And for those of you into pieces with more grit and a story to them - beautiful antiques. I ended up buying a few things for myself, a birthday, and "future" gifts to hold on to for those last minute occasions.

My favorite candle store in town. Smells great, lots of nice choices and a fun class to make your…read moreown candles.

What a cute little store! Don't let the name fool you, there are more than candles to be had here…read more This is a treasure trove of trendiness. Little planters, trinkets and posters are just a few of the purchasable goods found here. Obviously, they have a ton of candles with incredible scents, but you can also make your own with a candle-making workshop! This shop is worth a stop!

Hallmark stores are the best to find great cards, great gifts, home decor and so much more. This…read morestore has a great clearance section also that you can find cute things. The staff is helpful and friendly. These stores aren't very common in some areas and I'm glad to have one in our small town. It is a clean, organized store and if you can't find something the staff is always available to help you. It's fun just to browse sometimes. I'm a member of crown rewards also and I got the funnest wine glass that I ordered online and had it shipped to my local store. Also new is the keepsake ornament club punchcard. One of my favorites is looking at the new keepsake ornaments that usually come out in July.

Stopped by today after receiving a 40% off one item and with the anticipation of finding holiday…read moremugs and earrings. I found a fair of beautiful pearl bow earrings which are so adorable! But I did not find any holiday mugs worth getting. The only mugs they had that I liked were way way too big. I was also sad that the selection of holiday sweaters were not up to par with the selection from last year.