Was tired of getting unworkable keys from Home Depot . Their excuse was that I didn't use an original key. So I went to Jack's Lock & Key and told them I didn't have an original key and they said no problem. They made my copies and it all keys duplicated worked!! So happy ! Staff is very friendly. Many options of keys to choose from. Highly recommend this place. Don't waste your time going to Home Depot for your duplications as cost is comparable but no time lost - just come here :) read more

They are very nice people and I have always used them Very dependable and friendly try them for your self

Jacks does all our key work at my company. They are awesome.....and make things easy. As a long standing customer we get great service!

I was struggling to find a locksmith that would duplicate a small key for a padlock. (I reached out to 7 different businesses) Turns out the original copy I have is called a reverse M1 key so a lot of hardware stores (Home Depot/Lowes/Ace) don't carry it. After trying my luck at Ace, I was referred over to Jack's Lock & Key!! So glad I found this place! They were able to make 2 copies and shave it down to size since the original key is pretty thin! Would highly recommend! Very nice staff too! read more

I scheduled this company to open the door for an eviction lockout scheduled for 7:50am. I confirmed with the company the day before and they said they would be there. The Sheriff was exactly on time for the lockout and this locksmith never showed up. I was luckily able to get in another way for the Sheriff to clear the home so we could take possession. This locksmith called me 30 minutes late saying he would be there in another 10 minutes. I told them we did not need their service - and it was very lucky I did not. I would never rely on this company for anything that is important. read more

Came about a week ago. Service was pretty quick and costed me only $7.67 to make two house key copies, not bad! The lady behind the table was very friendly. I went during the afternoon and no line. read more

As far as I can remember, going to Jack's lock with my mom as a little girl takes me back to where I go today. I've never been disappointed with this business looking for a. Specific key Jack's Lock & Key has it! read more

I called to schedule an emergency repair for my broken door lock, I was informed that I must wait one week just for the initial inspection, and then potentially another week for parts. most concerning is that I was offered no temporary solution or safety advice while my home remains completely unsecured. This is an unacceptable security risk, and very unprofessional. read more

I am so impressed! Yesterday, I walked in to ask if they come out to your house and change the locks. I had pictures of all my locks I needed changed, all the doors/gates, etc. He said, yes, told me how much and when I asked when can you come, he said tomorrow. I was really shocked. He came today, and was very professional and did a fabulous job. I am thrilled with what he accomplished in less than an hour. I have new keys that match (finally) to my front door and door to garage from house, and both my gate keys match now. I am thrilled. I highly recommend using Jack's Lock and Key. I made a great decision hiring them to do the work. Michael was outstanding!!! read more

Nicely done. Reasonable price and good service. I will recommend this place to friend and family.

Had them swap the shells on my key fobs. The remote still works, but the fallback wouldn't, the car not recognizing the fob when inserted into the slot. I was left holding a half-dead shell. For what they charged, significantly inflated, someone had the gall, it was a total hack job with sloppy follow-through. The RFID chips were never transferred, which was verified by another locksmith nearby, who cleaned up their mess by adding RFIDs and programming it properly. read more

3.5-4 stars My family has been coming here for key copies for decades. We recently needed to copy a key and I Yelped and Googled to find a local business, besides Lowes, The Home Depot, and Ace Hardware. Read through numerous reviews where people had issues with their copied keys working correctly. Glad Jack's Lock & Key is still open. Jack's Lock & Key is located in the Greenland Market plaza, near Winchell's. Finding parking can be a bit tricky depending on the time of day and day of the week. We walked in and no one acknowledged us, They were in the middle of copying keys for a customer ahead of me. Once she was done, and it was my turn - she didn't say much. I had to ask how much it was, and I'm sure it's more expensive than other places but I wanted it done right the first time. We were in and out within a few minutes. Not very personable customer service, but they get things done right - professional. read more

Best and first locksmith in Rowland Heights. These folks have been an institution here for half a century. They serviced the needs of a then budding ocean of tract homeowners just starting out. Terry and Her crew have an experienced team in-house and are a vast wealth of knowledge. Always a smiling face ready to help! I Salute you! read more

Very nice staff. They knew exactly what I needed and got to work right away. Finished in 10 mins. Too bad they didn't have the zero gravity keys i was looking for. Brass keys are heavy. read more

Bought a used truck cap and had trouble with the lock. Google searches answered no questions and instead searched for local locksmiths. I couldn't believe there was a locksmith over off of Colima and Nogales, 30 some years of living in the area, id never seen this place, and thought it had probably moved or closed. Low and behold there it is, if you blink when driving past it you missed it, its located just north of the winchells. Michael helped me out he walked out and took a look at my lock and within about 20 minutes I had a secure and functioning lock with a new key. The guy is a wizard. Id definitely recommend Michael for your locks. read more

Professional , they know what they are doing here! You get what you pay for with these guys I even make copies of my work keys here and no issues ! They use the good machines to ensure the cuts are good. They also carry a very very wide selections of keys, safes, and other accessories. I highly recommend. read more

So bed customer service .be nice to customer also too expensive . If you guys found other place huge better read more

Horrible attitude! I needed a key made so I decided to give a local business my business instead of Lowe's who by the way would of been a lot cheaper. I walked into the shop and the gentleman did not say one word. I said Good morning and he did not respond, I shouldn't of walked out. Very disappointed in this mans bad attitude. If the owner reads this please address him Oh and he was late to open door says 9:00am opened past the posted time. GO TO LOWES read more

This store can't review if you review, she will be rejecte your request . You gonna be trush your times . Never feel like this all my life. please be careful this grandmother!!! Just run or don't visit . read more

Jack's Lock & Key - Store - Keys & Locksmiths Near Me - Rowland Heights, California

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Came in to make a copy of my key. It was so fast I was in and out less than 5 minutes. One key was less than $3

The two key copies I made didn't work HAHA We took it back to her and she refunded us the money since she couldn't find the correct key size for a mailbox key. She was nice about it and gave us a full refund but it was still an extra trip we didn't need to take (Rowland Heights to Rancho Cucamonga and back). read more

They make duplicate freightliner keys for 7 bucks. Literally had another place locally quote be $120 per key. Wont say where but this is definitely the spot for all keys duplication needs read more

Great key shop.... They carry all types of keys , locks and even safes. Clean and quick customer service Definitely recommend. read more

Professional service and an inventory of keys and locks that you will not find at the big box stores. Jacks have been around for 40+ years, so it's great to support local mom and pop businesses. read more

I recommend Lowes or anywhere else but here... This place seriously need to get their act together... If you are closed at 5:30pm you should lock up so no one can come in. Instead I arrive at 5:45pm 1/3/2012 and the door is wide open. A white chick sitting behind the counter pretend to not see me and I waited for 5-10 minutes. I saw her starring at me and i asked if they are still open.. no reply... she think i couldn't see her through the window?? WTF ... Still no service I called and the chick ignore the call and continue with whatever she is looking at the computer. SERIOUSLY!!! I call that racist just because I'm Asian and refuse to help!!! The lady can at least be nice enough to just say were closed, instead made me wait for no reason & ignore the call. This place just lost a customer / Business... I will never have my company come to this place to replace locks ever again!! read more

The overweight woman who helped me (helped in the past as well) was not friendly, not nice and almost rude. She has an attitude problem that needs to be adjusted especially at this date and age where customer service is a must to stay in business. I refuse to do any more business with this company because of this woman! read more

I ordered a special key for a cabinet which I had to pay in advance (by credit card )when placing the order( $25.00 plus tax) Today I went to pick up the key and the clerk tells me that it wasn't paid Surprisingly I told her that I had paid by credit card when I placed the order. She was insisting that it wasn't paid and I told her that she should check her records and verify payment. She started telling me that I should produce payment evidence and I told her that I wasn't going to waste my time and asked for the other woman that I dealt with when I placed the order. They were both impolite and told be to back off , nice customer service language She finally found the credit card slip and here's the FUNNY PART, she says that the. Key cost $60.00 even tho I was quoted $25.00 when I placed the order. These people shouldn't deal with the public, BAD,, BAD BAD .... read more

Solid locksmithing business. Pros Old school family owned small business Been around for over 25 years Plenty of parking Cons None read more

I called today to get an estimate for our garage door. When I spoke to a lady on the phone, she was very very rude when I was asking questions. I asked if a new key needed to be made and she said "well I can't magically open it." If a person is like that over the phone, I definitely would not like them at my home. The number I called was 909-594-4210. read more

Jack's Lock & Key - Very rude customer service! - Keys & Locksmiths Near Me - Rowland Heights, California

On the 18th of April. Had to get a new key made for my car. I walked in told her i needed a copy of my key the "big women" just stuck out her hand got to work. She lacks friendliness and communication. And seems like shes forced to work there. The owner needs to have more better CUSTOMER SERVICE clerks... First impressions leave a big impact. My impression is that i wont recommend this place. I wouldn't want friends and family treated and serviced poorly. read more

I came to this particular establishment to have two regluar door keys cut. Total cost was a whopping $5.12 after tax for two keys that took abt 20 seconds to cut. The same results can be achieved for much less Everwhere else and with much better service. I don't mind that it's a couple cents more at this establishment, but the lady acts like I owe her the world for cutting my keys at a premium. I got to agree with Andrew A. and Anna P. The serivce provided by the caucasian lady was subpar and communication is nonexistent. There's an antiquated sign towards the right side of the counter that states you an also get your car remote key fobs here. It's actually just a random sign that was put up, because they do not provide that service here. I love to support mom and pop shops, but my experience today is just not worth recommending this here location. read more

I had to get some keys duplicated for work and found Jack's on Yelp. I'm so glad I went here! I browsed the store while waiting for the lady working there to finish up with a customer. There are a lot of things to check out - door locks, safes, keys with designs on them, key chains, etc. There is also a lovely golden retriever, Sophie, who was lounging around. She's a very chill dog and only came over to say hi when I called out her name. While I happily gave Sophie a back rub, the lady duplicated my keys. She was fast and friendly AND the price was very reasonable. I will definitely come back here for any key/lock needs. On a side note, I have to comment about the reviewer who posted that this place has racist employees. I did NOT experience any sort of negativity, bigotry, prejudice, or racism while there today (yes, I'm Asian). I really think if there have been any sort of racist BS going on, Jack's would have found it difficult to survive financially in that part of Asianville on Colima Rd. in Rowland Heights. read more

You know what, after reading reviews I guess I could partially agree with what others say here. Customer service isn't really here and it's sad since it appears to be a mom and pop type shop. I mean, the girl working wasn't exactly rude but she wasn't friendly either. They must be doing something right though because this place has been here for many years (over 20 years). I only get key copies made so I can't give much of a review on other products sold here. I came here after going to Walmart off Gale and Azusa because their keys didn't work. The keys made here at Jack's were great copies. I like supporting local shops so I hope service here improves and stays open. read more

They assisted with the installation of two handles on my truck. The work they did was decent, but unfortunately, one of the handles that I asked them to install, fell off :( It was kind of a last minute thing that I asked for them to do but it also ended up looking like it was a last minute installation. I would have preferred if they recommended some different options, them being the experts and all. Like the saying goes...If you want something done right.... read more

Great service, great price! Can't believe I've been living in RH for 5+ years and never went here. Total supporter of small family businesses, no more keys made at Home Depot! My sister had her car keys made here, and they even fixed her car door (key would get jammed) had my key made here for only 5 bucks! (Purchased key online) read more

Jack's Lock & Key - Keys & Locksmiths Near Me - Rowland Heights, California

I called way in advance and clearly explained to the woman at the location that I needed a key made and programmed for my vehicle (gave her the vehicle specs). When I arrived this past Saturday morning she did not want to help me. She said that they did don't make those type of keys which is odd because I had confirmed a few days back.... I feel as if she was being selective with the type of clientele she'd rather render services to. I also drove long distance to go to this place and was disappointed that they did not want to provide service. I would have been fine if they'd said they made a mistake but instead they made me feel as if they did not want my business. read more

Lost the keys to my gas cap, along with my spare car key. They were quick, efficient, and friendly. Would definitely recommend!

This business has been around for years, it's a testament to their skills and knowledge of locksmithing. Their expertise is top notch! They will tell you the truth of what can or cannot be done. They DON'T charge an arm and a leg either. We've used their services for both personal and commercial needs. We had them "make" a key for a used car that didn't have a master key and only cost us $50. The dealer wanted to charge us $200. We've had house locks changed where they come to you. They were in and out within an hour. I've also brought door locks and dead bolts to them to get them re-keyed so they all match. They can do it all... read more

Expensive and with a bad attitude, avoid this place, Go to Ace Hardware instead, Ace charges less than $2 per copy vs $5 here and with friendlier service. read more

I went there on Friday September 21st 5:15 PM to ask them if they can duplicate a laser cut car key. Lady behind the counter was very rude and inpatient to answer my questions regarding my different choices. Either their business is very good that they don't have time for cutting a single key, or it was Friday closing time and she wanted to get away. Either way that would be my last stop there. read more