If I could put zero stars I would. Terrible service. Be prepared to wait 30 mins for your appointment when you show up and they'll seat people who show up after you just because they know the clients by name. They over book and will lose clients because of it read more

I thought I would give Jack's another try since my friend goes there all the time. Went in today for a pedicure. It started out ok. The girl with the glasses asked me if I wanted the nails cut which I did. A few were too long. Next thing I know, she's cut my big toe! WTF? It was already short she didn't need to cut anything. Talk about pain and burning. I couldn't even put my foot back in the water. So basically I sat there with my toe stinging like crazy the whole time. And she didn't even do a good job of painting my nails either. A bit sloppy to be honest. When I went to pay, I was charged $31 for this pedicure with cut toe. No discount. No sorry. No nothing. Talk about bad customer service. I will try to talk to a manager later when I'm not so pissed off. read more

Wish I could give zero stars. Left a comment awhile ago on their review page and I'm assuming the took it down to save face, noticed that most of the reviews there that were bad were promptly deleted leaving false advertisement. Not only were the quality of my acrylic nail set AWFUL with one bubbling after 1 day of having them. The lady who did my nails was one of the rudest people I have ever met in any line of customer service. I called the day after as all my nails were messed up and was told there was simply nothing they could do. That's completely okay with me as I would never want to go back to that sad excuse for a nail place. read more

Perfect day at Jack's salon with my sis,mom and daughter! Got a pedi and mani for a great price and my 4 yr old got her nails painted too! The staff is great and attentive to all clientele. We all left painted and feeling pampered! You gotta go here! The little town of Airdrie has a gem of a nail salon and I know my mom is there on a regular basis. Probably one of their best customers! Thanks Jack's: read more

I definitely agree that the customer service here and the quality of the product is not good, although Jack himself does the best job. I have been to almost every nail salon in Airdrie and i definitely would not suggest Jack's. read more

I love my appointments here and finally getting to know me here. Never a wait for a chair and the ladies are friendly and funny. Tons of colours to choose from. Takes usually less then an hour before I'm on my way. Highly recommend them! Me and my toes are delighted. read more

BE WARNED!!! I went to the Mckenzie Towne location and will not be returning! I witnessed an employee take my used acetone (used to take my false nails off) and pour the liquid back into the same bottle she initially poured it from. So in turn, she reused the same acetone on myself, as other clients after me. She also used dirty instruments to cut my nails (pulled from inside her drawer, no cleaning solution used and then thrown back into her drawer). I have had numerous friends attend this place, and one even walked out due to the lady burning her hand with the file---another walked out because an employee had severe warts on her hands and was not wearing proper gloves to cover them before working on customers. Gross & unsanitary!! read more

A Calgary woman is questioning the safety of spas after she was injured during a pedicure. Jennifer Jackson was at a spa in southeast Calgary last month when the nail technician accidentally cut her heel with a blade designed to remove calluses, she said. "And the next day when I checked the wound I was shocked -- I didn't realize it was that bad or that deep. It was angry and red looking, very painful." Jackson, who is 21 weeks pregnant, went to an emergency room where she was given a tetanus shot and a round of antibiotics. It turns out Alberta Health Services has received four complaints about the same spa in the last two years, citing problems with disinfection and reuse of tools that should only be used once -- news that angered Jackson. "We are dealing with people's health and safety and I cannot believe AHS has had four similar complaints yet it still continues to operate as a business," she said. Jackson said she didn't see anyone at the salon disinfect her foot bath before using it for someone else. "That's a big concern and definitely one that we're going to follow up on and approach through education, inspection and enforcement if necessary," said AHS spokeswoman Lynne Navratil. Wendy Armstrong, with the Alberta Consumers' Association, said she is also concerned. "It raises a lot of questions I think about the training and the oversight of workers in these establishments over time," she said. There are no educational requirements for nail technicians in Alberta. AHS said spas go through between one and three routine inspections per year. CBC News contacted both the owner and the manager of Jack's Classic Nails and Spa in McKenzie Towne several times. Both refused interviews but said Jackson was cut when she moved unexpectedly during the pedicure. Jackson denied that claim. read more

The place is dirty, they do not clean the nail stations between customers and I went for a touch up on my toe nails as the original place I had the pedicure was not open so I went to Jack's and they put the blue slip on flip flops and when I went to leave they said I could not leave with the flip flops and they took them off my feet, put back in the packing they came in and put back in drawer for the next customer to use. I would not recommend this place for anyone read more

I used to come here for gel nails. Each time (unknown to me) they had given me powder acrylic nails. The nails bubbles almost every time I got them done and the tools that they used were given a quick wipe on a cloth, not sanitized at all. I was cut by their nail ladies in multiple occasions and quickly scolded by them as it was apparently my fault for moving?? WHAT?!? The prices here are outrageous and I was often charged $55 for a fill when other places can do a million times better at half the price. Customer service was awful and the ladies often gathered in a corner halfway during my booked appointment to talk for up to ten minutes. Very rough handling, would not go back here under any circumstances. read more

This was the worst manicure/pedicure that I've ever had!!! When they were not off attending other customers they rushed to get us out of there. At one point she accidentally touched my freshly painted toe nail instead of redoing it she simply tried to cover it, I had to ask to get it redone. Definitely not going back!! read more

Always love getting a pedicure here. They always have time and a chair for walk-ins..... sooooo many colours to choose from, and often have specials on. The staff are friendly and the lady I had gave me a fabulous foot massage! read more

Worst place ever... horrible customer service and the nails are terrible. Less than 2wks I have lost just about all of the nails.. went back and they wouldn't give me my money back and would only fix 2 nails for free wanted to charge me a full set..... will never go back there and advise other people not to go there either. read more

So I didn't have to wait I made an appointment, I was seated on time but the lady I made the appointment with was still working on someone else so what looked like the owner did all the prep on my new full set. It took 40 minutes before my lady finally gave me all her attention, which was actually ignoring me totally. Yes they're fast, yes they're reasonably priced. But if you want clunky, flat, squared off nails, this is your nail salon! read more

what an awful experience!for manicure or pedicure they might be alright but please please do not get waxed there! I went to mezzanine Spa in Airdrie twice before and the experience was awesome but the third time they were full so I booked at jacks and it is now three days later and I still have an angry vagina. They missed a lot of hair and they didn't use any product like I low to ease the pain at all. Not to mention they were not pleasant at all. Please do not go there to get waxed. read more