My cat blocked 3-days after I took him home March 2, 2023. Was able to express urine and medicate him, and got him freed up. After multiple partial blocks over 11-months and tons of stress/sorrow, he had a major block on 2/13,24 and we had to let him go. Hardest decision I've made in years, right up there when I had to have my dad disconnected from life support. Not a reflection on Jackpot at all. Bottom line is I wouldn't get another male cat unless they are outside and not neutered. My wife and I simply couldn't afford another $1200-$1500 in just 11-months since his last block. It seems totally over the top for a relatively simple insertion of a catheter. Very sad day for us. read more

Our very skittish dog does well at Jackpot. We changed from another vet where she was very nervous. The techs and vets at Jackpot are caring and provide excellent care. Additionally, they are open 7 days/week to provide urgent emergent care. read more

Front office staff is very professional. Dr. Pazel is not. She ignored my concerns about my mini aussie coughing while techs were trying to draw blood. My mini has a collapsed trachea which I had told the main tech. I had walked to the back after hearing her cough for well over a minute. One of the techs had my mini's leash very tight causing her harness to create pressure on her lower throat. Dr.Pazel couldn't have cared less. She immediately defended the techs. She ignored my concerns completely as if I was out of line. Completely unacceptable behavior. I'm done with Jackpot. read more

Find another clinic for your horse care, trust me I gave him the benefit of the doubt after they put the wrong directions on a medication which blew my horses leg up after I googled the drug and found the correct dosage. I called the clinic to let them know they made a mistake. Nobody apologize. They said it was a mixup then my horse had a rare reaction to sedation they gave, which I'm not blaming on them, but he almost died, and I ended up in emergency at another clinic. Thank God he lived!! So I looked into the sedation that was given and found that it can cause colic and severe low mobility in the gut, which is exactly what happened,..then when I messaged them days after my horse recovered at an emergency care clinic in Gilbert. I was telling them I wanted to alert put on his file to never give this sedation ever again, and told them it is the reason that he nearly died. The email I got back was find another vet clinic....yes I would've expected them to be more than accommodating and them saying they'd be happy to put an alert on his file! after everything I went through but nope , not to mention they don't show up on time which is a small thing but a call to let a person know it's always appreciated, that didn't happen. I had to call and ask where they were. I have lived in Canada and United States. This is the worst most audacious and rude experience I've ever had with Equine vets , I'm writing this, hoping that if somebody is looking for a vet, they happen to come across my review and save themselves a learning experience. Find another vet clinic for your horses read more

Unfortunately I brought our dog in over the Thanksgiving weekend--Mistake #1 Our dog had a bit of bright red blood in his poop for several days and loose stool for about 2 weeks. I thought it might be his dog food or maybe he ate something that upset him. We had been through a family tragedy so I was not as on top of things. The office staff and tec were kind, courteous and considerate. The conscientious tec went over our dog and went to Dr Pazel, who was working in the back. The tec came back with an, off the walls list of what to do.... I kept telling her our dog was not dehydrated, was drinking and eating ok etc. The bright red color of the blood in his stool told me where the issue might be --lower intestine. I've had dogs all my life. I'm an elderly person under stress due to a family health issue and finances. I literally sent the tec back to consult Pazel three times. I kept saying checking blood and stool would be the basic place to start. We are seniors on a budget. Probably lower intestine and could be his food. ( Original estimate was over $1,300) The Dr. Pazel eliminated several items at my insistence and after three times returning the tec for her consultation about items that were obviously not necessary. The one item on the list that was seriously not necessary was an x ray for $529. Dr. Pazel insisted I get the x ray ( just to be safe) Mistake #2 I caved in. Our dog gets a high quality dry dog food. I had switched variations of the same brand to keep him from getting bored. The following week I called OK Feeds (where we get our dog food) for an opinion of the situation and told them what happened at Jackpot. They said the variation of the brand was (lamb) probably the cause of his issue. I changed brands to an more digestible brand. They were right. $964.71 for a dog food issue at Jackpot. Not acceptable!! Dr Pazel certainly looks good on paper and has a good educational background, but her judgement that day was totally unacceptable. I think Lindsey S. must be a responsible as I see she responds to negative reviews. That's good to know, and perhaps a plus for responsibility at the top. Peter Segal read more

I started using jackpot for my horses and so i thought I might as well use them for my dogs. WRONG!! I took my dog in just a couple of months ago and he started having the same problem so i called to see if i could get a refill on his meds. I have a very limited income and figured since i spent almost $300 the first visit and it was the same issue they would do a refill like most people Dr.s do but no they want to see him!! I explained i don't have a lot of money and they didn't care. Basically if your dog is sick we need you to spend another $300 to tell you the same thing!! read more

If you have a very sick animal stay away.They are not a hospital and cannot do ultra sounds not sure about x rays as they have a technician come in and do them once or twice a week. He was seen and given wrong diagnosis and medication.The front desk told me they do not have anyone come in at night to look after the animals. So they don't keep them overnight. Our little schnauzer was so sick. Went to VSCOT. They kept him two days On I.V. Dx with kidney and bladder stones. VSCOT said the stones were caused by alkaline urine. There is a warning on the supplement Jackpot recommended a year before. ..causes alkaline urine...which we believe caused the stones. We were very angry as he would not eat for three days or drink And they could not work him in the following day. He was dehydrated.I could never recommend them and we have been there for years before it was Jackpot. read more

Ridiculously expensive. They know they are overcharging. When I challenged them on pricing they had no excuse and lowered it. They will rip you off. Stay away? They are worse than the worst mechanics. And the facility is terrible. They didn't do a good job watching our pets in the kennel. read more

The manager contacted me and took time to clarify their billing system. The billing system they have is very confusing, however, they took really good care of my fur baby and followed up on my dog . read more

We try to not write a review while angry, so we let a little water go under the bridge before writing this review. We are spending the winter in Tucson and our cat was very sick around Christmas. We took him to the closest vet for an exam and blood test and shared those results with our vet at home. Our regular vet suggested an ultrasound, but the nearby vet didn't have that equipment. We called around, looking for a place that was able to do ultrasounds on cats. When we called Jackpot, they said that they could. With a five-star Yelp rating, we were thrilled. We explained his symptoms and that he just had an exam & blood test, and just needed an ultrasound. We asked for the earliest appointment available to get this done. When his appointment rolled around, we took him in and they were very friendly when they came and got him (very timely too, right at his appointment time). This is where everything goes south. We wait in their parking lot for an hour and a half without a word from inside, then finally call for an update. The receptionist goes back to check and magically, while she's doing that, we get a call from the vet examining him. When we ask how the ultrasound looks, she says "oh no, we don't do those - someone comes in to do that." So why were we told they can do ultrasounds when they obviously can't? Why did they agree to see our cat when they knew that they would be doing the exact same things that were done just a couple days ago - NOTHING MORE? Why does a 20-minute exam and blood test, take an hour and a half here? Bottom line is that we waste a half day and pay over $250 to these people for an exam and blood test which our cat just received a couple days prior - and no ultrasound, which was the whole point of the visit (not to mention the stress our very sick cat must have felt for the, most likely, hour and fifteen minutes that he probably just sat in his cage until they got around to seeing him). We feel completely mislead and ripped off. Being nice only goes so far, you need to be straight with your potential clients. read more

We love dogs, and we love our dog. We love people who love dogs, and we especially love people who love & help us care for our dog. We're new to the Tucson area, and our 14-year-old old pooch is a real princess. She's not used to the desert landscape, and she somehow got a wound in between the knuckles on her left forepaw. Could have been a foxtail, could have been an insect bite, could have been her just trying to tiptoe through the gravel. Either way, the princess couldn't stop herself licking & chewing at it. Problem was, we didn't have a vet, yet... We called around & around. The folks at Jackpot said they were full up for the next ten days but promised to give us a ring if they got any cancellations. Low & behold, a couple of hours later they were there, on the line. They could see the princess on Monday. Great! Even though we'd never been to Jackpot before, the princess has been in enough vet exam rooms to know that this was the kind of place where she gets her temperature taken. Ick. She hates that. The folks at Jackpot were so kind, so loving, so helpful. The princess played shy with them but ultimately felt right at home, and everyone was friends by the time we left. In addition to some antibiotics for the princess' wounded paw, we got a quick education about the challenges of raising pets in the desert, a good heart worm test and some flea meds. Jackpot even followed up a couple of days later to make sure all was OK. Of course it was! We love these folks, and we're glad we found them. Same goes for the princess, and that's what counts the most. read more

This place was so caring when my sweet boy had to be euthanized. They took great care of him even after his passing. Then, I got a card in the mail of condolences after his passing that brought me to tears. Thank you read more

Jackpot has seen my dogs twice. Once for a checkup and the 2nd time because my Gsd was really sick. They are kind and professional and are excellent doctors. read more

My three yr old mastif was in pain and new to the area they have emergency visits available you pay up front but so worth it. Turns out my fur baby has elbow displacia. She is receiving g monthly injections and on special vitamins and doing great! Thanks for helping my fur baby! read more

Dr. Lauren Thomas is THE BEST !!! We cannot express in words how blessed we feel to have found Dr. Thomas. She is caring, patient, has compassion and genuinely cares about her animals. Our dog is not social and does not like ANYONE. To our surprise, he gave Dr. Thomas kisses the moment they met! Dog instincts I recommend Dr. Thomas to anyone/everyone who is looking for a trustworthy Dr. Not to mention the entire staff, front office and vet techs. are absolutely the sweetest people. Thank you so much for all your work and services! (Our dog is doing very well after the visit!) read more

So happy to have found Jackpot Veterinary Center. Dr. Lombana is absolutely wonderful. I just brought our new cat Sammie in. My husband and I just adopted her from Pima Animal center just a few days ago. I was so worried because she hadn't been eating. I spoke to Taryn at the front desk who was so nice and helpful. She told me to bring Sammie in and they made time to see her right away. Dr Lombana did they examination and everything was fine. She gave me great advice and told me to try a different food and sure enough she was right. Sammie started eating right away. Can't thank you guys enough! We now have a new vet and new boarding place for our new cat and dog Highly recommend! Thank you so much! read more

do not go here. they do not care enough to check the little things and will try to get the most $$$ from you. absolutely horrible. misdiagnosis and too strong of a medication led to an avoidable surgery. also said they weren't an emergency clinic. read more

I was recommended to jackpot in an urgent situation by a friend that had been going to jackpot with her animals for years. Not only did the vet Koy, jump to the worse possible conclusions and neglected to give my kitten a thorough assessment, she also disregarded my friend that had come with me, concerns of an ear infection. As I was hysterical over the "potential diagnoses" with still no other labs or assessment other than a basic physical and vital signs, the vet continued to inform us that my kitten's future was not looking good. After finding nothing in her blood labs besides an elevated white blood cell count that was most likely caused by "stress", my kitten was prescribed an antibiotic that came with no education and when I asked for specifics about the medication, the answers I received was "I am not sure." I then proceeded to force my kitten this antibiotic for over a week. After the medication was finished, it appeared she had become constipated but when watching closely the days following, I realized she was not constipated and that it was much more serious. I noticed that she had a clear thick mucous coming out of her butt when she was straining to use the bathroom. I was concerned so my friend took her to a different vet that offered emergency services. While filling out her info in the waiting room, my kitten had prolapsed her anus and was crying constantly. After being seen by the vet there and being filled in all of her prior medical history, he concluded that the antibiotic, Clindamycin was too strong of an antibiotic for my kitten that was also too young to be prescribed that potent of a medication, leading to the cleansing of all her good bacteria in her stomach and resulting in a prolapsed anus. I hope anyone who trusts Jackpot with your animals to reconsider and go elsewhere. After the emergency surgery and the great experience and full recovery at Orange Grove Animal Hospital, I would strongly recommend seeking out them instead. I would hate to see anyone else go through what my poor kitten went through because of Jackpot Veterinary Center. read more

Both my dogs are patients at Jackpot and love Dr. Thomas. The staff are cordial and knowledgeable. The dogs especially like the boarding facility. They get daily walks outside, have a large dog run, and can make all the noise they want when communicating with their other dog buddies. I wouldn't hesitate in recommending Jackpot Vet Center. read more

When I had horses 8 years ago I met some real nice vets. They had a good reputation at our barn. I didn't realize they also did small animal medicine. I think I will switch to them. It's time for a change for me and they are only 3 miles away. They were always so nice. read more

It's a shame they only go up to 5 stars because Jackpot deserves 100. They take care of my large and small animals and have left me impressed every single time. Dr. Hoover has been absolutely wonderful with my somewhat difficult dog and has earned my business forever. If you love your animals the way I do there's really no other choice and the invoices are always less than I expect them to be. Thanks to the entire staff for all you've done for us read more

I just met these wonderful ladies through the Dressage club. They gave a very informative presentation about current treatments for lameness and injuries. I am happy to hear of their plans to expand their treatment services. I do not have a horse at this time but we need this in Tucson. My puppy needs her immunizations so I am two blocks away. This will be a convenience. read more

Our dog Maverick has been very ill and I have to say I have been so very happy with the care he has gotten. Dr. Coy is AMAZING and has gone out of her way to keep us informed and has giving him the best care possible. The other staff Dr. Taylor, Danielle, Jessi, Kristi, Nicole and so many others have been fantastic. I apologize if I don't know everyone names but these are the people I want working on my dog. They have shown such compassion and care. Thank you all for everything you have done for Maverick and for us. read more

Visiting Tucson from out of town and needed a last minute booster shot. The staff here was so incredibly helpful and supportive from setting up the appt to taking care of my puppy. He was very happy and relaxed - despite a not so pleasant booster. Thank you guys, and highly recommend! read more

This place is absolutely phenomenal! I brought my cat here and even though we didn't have a happy ending because I winded up having to put him down, the staff was absolutely wonderful. They did everything they possible could including the fact that Dr. Thomas came in on her day off to take care of our little cat. When it came time to put him down due to the fact he wasn't getting better they were so incredibly sweet. They gave us a paw remembrance with a tuff of hair for him. I would recommends this veterinary clinic to all. read more

Thank you Dr Alexis for helping me and my boy through a very stressful night. She was absolutely amazing, explained everything in detail and kept me updated with his condition throughout the night. I appreciate all your hard work and long hours spend with my boy. I have also seen Dr Karla and Dr Lindsey for non emergency appointments and they both were wonderful. Jackpot is about 1 hour and 30 minute drive but so worth it for the amazing care my horses get. read more

I have brought my oldish pup in to Jackpot Vet several times as my previous vet has retired. I have had 3 different Vets at Jackpot. Normally, this would bother me. But all 3 Vets were responsive and thoughtful when treating my dog. They each explained what was going on and what should be the treatment. My pup has responded beautifully and is back to her normal vivacious obnoxious self. It makes me smile. I have been very happy with my experiences with Jackpot Veterinary Center read more

Compassionate and professional staff and doctors. We've had Dr. Alexis out to our house a few times and she and her techs are wonderful with our goats (they are not small sweet tame goats) but large nubians with horns and not thrilled to have their immunizations and hooves trimmed. Fair pricing and caring follow up. We also had great care for our little (very old) Jack Russell from Dr. Thomas. We highly recommend Jackpot Vet Center. read more

Love these women!!! Powerful thinkers with hearts of gold. Always learning and great at explaining things!!

Unfortunately my mare had choke and I needed an emergency vet, I was very fortunate to have Brandee, she was so awesome! From being super professional to Letting me know what she was doing before hand and what everything was that was happening and why it was happening making it more understanding and comfortable with the unfortunate situation in hand.. She was also very sweet, gentle,and quiet around my older mare. I can't be more thankful! read more

Professional, prompt, compassionate ... I can't say enough wonderful adjectives about Dr Karla Lambana and her assistant Mikayla . They arrived ahead of schedule, were well organized, answered my questions and advised me regarding snake bite vaccines. Gave my beloved horse Lefty his needed shots and managed to de-ball my cute Chewie Babalouie a wild and crazy mini donkey . They did this quickly and successfully with great skill and care for my little wild boy. They are more reasonable in price that other vets I contacted in my area and best of all called to follow up on my sweeties ! read more

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Great staff and very accommodating as well. I called at 9am with an important concern with my 8yr old fur baby. They made room for us in their schedule, even on a Friday! After being thorough with the test and informative with the results that they had, we left in much better shape than we showed up in. The Dr and assistant made my fur baby extremely comfortable in a very stressful situation. read more

Incredibly helpful and caring staff. Everyone treated my animals like members of the family. That's why they were named BEST VET CLINIC IN TUCSON! read more

Jackpot Veterinary SUCKS! I DO NOT recommend them! At first I thought they were caring and great. The vet I spoke to the first time he was there diagnosed him with Valley Fever when we were in there just for a nail trim! It was great, and since we got him at PACC, and the test was expensive, she recommended we take him back there to get tested. We got the meds and were able to get him healthy again. So, I brought him back there to get a check up and get his prescription refilled. That is what the appointment was for, and I told them that over the phone. BUT They ripped us off, giving my dog vaccinations without permission, then LIED about how it went down. He was fully vaccinated, and just because they didn't do it, and they didn't have record of it, (it was only the 2nd time he was there), they went ahead and gave him his shots. I had my son drop him off, and due to COVID it was a drive up drop off, they asked him about his shots, and he said that he didn't know. She asked if he wanted her to check, he said yes, then a little while later, they called him telling him to pick him up. They gave him the shots! My son thought they were going to check some kind of database and let him know. Miscommunication. So I call, and asked them to refund the shot fees that we did not need. A woman named Crystal went on a long ass diatribe lecturing me and telling me my son gave permission, and arguing with me, and acting extremely condescending and rude. In the end, she told me that she was going to refund the fee as long as I showed her proof that he had the shots. So I sent them. We have never received a refund, and a couple weeks ago she left a voicemail telling me that she called my son since we spoke, and he "admitted that he gave permission." I asked him about it, and he said that he hasn't spoken to them since he picked up our dog! So thumbs down Jackpot Veterinary Center! You LIE, you are rude and you truly need to improve your customer service practices! read more

There is no better place in Tucson or surrounding areas to take your animals! They are there for your fur babies big or small! Caring, helpful and amazing follow up with every furbaby that I've had them help. And the cost is affordable too!! Jackpot Vets are my go to for all my pet needs! You won't regret giving rhem a try! read more

My horse colicked in the middle of the night on a Saturday. After being unable to reach both veterinarians who knew my horse and on call veterinarians to whom I was referred, I called Jackpot. I was not a client and had no relationship with them. Dr. Smogor immediately answered my 1:30 am call and drove more than an hour to my barn to treat my horse. I was so impressed by her willingness to go out of her way for my horse, her professionalism, and her kindness towards both me and my horse. Thank you so much Jackpot and Dr. Smogor. read more

I was a customer of Jackpot Equine before they opened. I truly feel the Vets are by far the best in Tucson!!!! Both vets are kind and compassionate! Their willingness to learn makes them far above any other vet because they always have the horse's best interest at heart and are willing to listen to any new ideas that may help a horse. I am so lucky and grateful these vets decided to come to Tucson!! Jackpot has the beat Vets and Staff in Tucson!!!! read more

I have had nothing but amazing experience with this practice. We had an emergency and they were so quick to respond even answered all of our questions and concerns after the fact. I highly recommend them!!! Very professional and very responsive. read more

I began using jackpot in 2014. Unfortunately my horse passed away in 2016, but I could not have asked for more compassionate and knowledgeable vets. They're always available for questions, even via email or text, which definitely helps the pocketbook. I would never hesitate to recommend them and have quite a few times. My parents still use them today and I plan on taking my small animals to their new Clinic. read more

We are very happy and pleased with Jackpot. Even though they were slammed and I was a brand new customer, they moved things around to be able to come out on an emergency for us. Have been absolutely fantastic to work with and communication is easy with them. We are very excited to have found them on recommendation from friends. read more