Best dealership I've ever worked with! I live in Austin and I call the people at Jackie Cooler because the service I get here is better than anything I've ever gotten from dealerships in Austin, Dallas or Houston. John delivered my car early and in perfect condition and Alex in the finance dept was a pleasure to work with. Highly recommend!! read more

Do not buy your highline car here and expect it to be completely like a high line store. This is just a typical take your money and run dealership. The complete car deal was full of deception. We have owned several Porsche vehicles and in fact it is all my wife drives. We were told before we made the drive up to Tulsa to buy the 2021 Porsche Cayenne S that the 40k service was done and the car had been through the Porsche service center and everything was in great shape. Upon arrival at the dealership we drove the car unattended and the brakes were making noise. I took David Young our sales rep out to the car and he said " oh the Cayenne has steel brakes and that's normal. " LIE #1. I asked why the car was not certified. He said the car was too old and too many miles. I did not know at the time that this was LIE #2. Went to finance to complete the purchase. Asked the Finance rep why the car was not certified. She said the car is too old and too many miles. LIE # 3. When I returned to Okc with the car after a few days I made an appointment with Bob Moore Porsche for $375 for a Pre Purchase evaluation and at no surprise the car needed $6000 in a brake job AND the 40k service was not done as the management team said it was. Lie number 3. So calling out the brakes and service to the sales person after 6 days and a bad Google review I finally got the attention from someone in management. He said that the staff really didn't know the process of understanding a CPO car. So he offered to split the brake job and get me paperwork showing the 40k was done. He wasn't sure yes or no but said he would find out what was said. Well I spent $2000 on the brakes as my half (which I was lied to about the brakes so why should I have to pay). Finally after 30 days the GM Nazar calls me and if wanting to work on solutions. I tell him that how I was lied to and deceived on the car deal. He wants to know what I want, I want to return the car and wash my hands of the lies. A few days of back and forth he offers me substantially less for the car. And will not honor the 40k service that was lied about in the beginning. This is not a good practice. At least 3 people in the dealership knew the car needs $9000 orth of service in the first 30 days of ownership. Pretty poor dealership practices. They chose to rip us off instead of telling the truth in what the car needed. These are not a Honda Accords. They are built with precision and require expensive services to keep them going. These tremendously affect the value of the car. If the GM won't stand up for what is right by doing what we were told them this is not a place to spend your money. Truly disappointed. read more

We were out of town and our Infiniti Q50 key fobs needed batteries. They provided us with what we needed within ten minutes and we were again on our way. Very helpful and friendly! read more

Watch out! Never Trust Smiling Snakes! It's funny how: While you're in the process of buying a vehicle, everyone is your best friend. Managers come by and want to shake your hand and speak great things about this dealership and their people. When you have issues and problems, no one is available to help or care about the customer. We bought a new $100k AMG vehicle late June 2024 that had issues with the A/C hose not connected, a major hole in the windshield wiper motor and a bubble on the rear window. Three weeks later, had to drive from OKC (1 1/2 hrs) back to Tulsa just to leave in a CLA 250. Our vehicle was there for one week as the fix the issues that should have been fixed or discovered doing delivery inspection. In mid Aug 2024 (54 days), our vehicle was totaled in a non fault accident. Since we trusted their word on making things better on our next experience, I contacted them about getting a new vehicle from Jackie Cooper Imports. Started working with our salesman about finding the same vehicle. During this time, I asked about a refund of the prepaid maintenance and wheel and tire packets we paid in cash for our totaled vehicle. Since the accident was under the 60 days of the purchase, we could have received 100% of wheel and tire packet ($3,695.00) back. Finance office took a week to email paperwork (they could have processed for us). That delay cause us to lose our 100% refund and now we have to fight to get a prorated return. The prepaid maintenance packet ($4,295.00) they said is non refundable. Even though we did not use it, can't ever use it or the accident was someone else fault. They claim they can't refund it back or transfer it to the new Mercedes we are planning to purchase. If this was like $100, yeah I could understand. This is grands that you want customers to say "ok" and to move on. I'm sure if they made their employees work two weeks for no pay they wouldn't be happy about coming back to work. Had our vehicle for 54 days minus the 7 days being repaired at Jackie Cooper. 47 days is costing us over $4,295 plus some! I hope someone see this post and change their mind about dealing with this business. I'll keep updating this post as I get on more social media platforms and news channels to blast this company on customer service and treatment. read more

Horrible Sales Team. I called this place to get a price on a new SUV, on 2/22/24 spoke to a sales person last week he stated he would call me back and never did. Yesterday 2/27/24 at 4:30 PM from Brayden Hinesley I am assuming looking for sales and asked if I purchased a car told him no the salesperson never called back. Brayden said he would handle it and call me back in 15 minutes after I gave him all my information. Never heard back at 6:00 PM I called and his cell phone would be sent straight to voice mail. I called and texted again at 7:50 pm no response, left message. Today I called again for Brayden, again I was ignored. At this point I figured this is the way this dealership does business so I called and left a message with a sales Manager and a Finance Manager after the sales manager didn't call me back and again NO CALL BACK. at 7:01 PM I get a text with a ridiculous price on an electric vehicle no one wants and again no courtesy call. People if this is the way this dealership treats customers when they are trying to buy a new $100K vehicle, can you imagine the treatment you will get after you buy it. AVOID IT AT ALL COST. I called the dealership in Oklahoma City and WHAT A DIFFERENCE great service, great prices and what a concept they call back exactly when they say they will call. It's worth the drive and trust me you will save money. I can see how the Management team trains these sales people and what example they set, the bar by management is set very low. It's obvious they need sales when Brayden was cold calling trying to gain some sales from the calls. Yet Managers don't return calls or care what there sales people do otherwise I would of received a call from one of them. read more

I had my C300 serviced and hands down the best service in town! Super friendly people shout-out to Austin!

PLEASE READ BEFORE DOING BUSINESS AT THIS DEALERSHIP. Timeline of my experience started about a year and a half ago. Turbo went out on my 2020 sprinter van. Jackie Cooper replaced turbo at a cost of about $7000. Everything was good until January of 2023, 7 months ago, when my turbo went out again on the mountains of Arizona, strained for hours. Roadside assistance went ahead and transported my sprinter to Mercedes of Tucson service department. After Mercedes of Tucson diagnosed my vehicle they came to the conclusion that what caused the turbo to pretty much explode and caused thousands of dollars worth of damages was the fact that Mercedes of Tulsa use longer bolts to seal turbo. I spoke with Jackie cooper about the situation and after going back a, forth for weeks came to the agreement of taking responsibility and repair vehicle, but I had to get it transported to their dealership, which I did with a cost of almost $3000, 1000 miles. Once the vehicle got to them, they first acted like they had no idea what I was talking about and that they never agreed on doing anything for me. Once again going back and forth a few days, they agreed on covering the cost of new turbo using the correct bolts this time, but I was to be responsible for a bill of $5000. At this point been frustrated about the situation and really wanting to move forward, I agreed on paying the $5000. 2-3 days after they finished performing the $5000 worth of work, I get a call stating that I was to be responsible for another $10,000 worth of work. So now, after being pushed, speaking with multiple people from the dealership to Mercedes corporate I'm left with 2 options. Option #1: pay us $5000 and tow your sprinter out of the dealership. Option #2: pay us $15000+"$3000 of transport fees, to be able to drive it out of the dealership. And that's hoping there's no more calls with additional fees. This is the type of service to be expected from this dealership!!!! read more

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My daughter took my 250GLB to have the battery charged and they denied service because the car was bought in Texas. Regardless is a Mercedes with Waranty and should be honor . I have a Toyota also and when I take my car to them they throw the red carpet and very courteous. I will consider buying and Bragg to everyone what a Awesome service Fowler Toyota provides better than Jackie Cooper. read more

No Stars '.........' two thumbs down Buyers Be Aware'' Don't do business with this dealership...... they are crooks, liars and they don't disclose anything. If something goes wrong, they will never call you back and they are too busy taking advantage, of people. They do dirty deals and like taking a vantage of women, especially. They buy their used cars and trucks at auction that have problems. After things start happening you try to reach upper management and they avoid your calls ....Once you finally get somebody to call you back this is their response after I tell them the engine blew after owning it for one week and the story gets better ........the towing company said what's up with your truck Underneath? I said what ??? he said the whole underneath of the truck is rusted out........this truck is only 2 years old. ???? when I called them after numerous phone calls the manager said. ....I quote 'for you to go sell it and go buy something else once it's fixed. ... that's their level of customer service from Jackie Coopers upper management .......Save yourself a lot of disappointment .....don't buy from these crooks they will take advantage of you!!!....women, especially. Keep on going to the next dealership because you don't wanna do business with them. You will regret it!!!!!!! read more

Jackie Cooper Imports - Underneath a vehicle - Car Dealers Near Me - Tulsa, Oklahoma

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Just bought a "36,000-mile" Jaguar XJ Portfolio from Jackie Cooper Imports, paid a premium price, went to get an oil change at my Jaguar dealer, and got a report https://c.xtime.com/gRq3ScXobgAA2BvgXX for $4000.00 of rotten parts on this car with immediate attention in red. Caveat Emptor! The CarFax says Jackie Cooper did an inspection and an alignment before they offered it for sale. No such thing was ever done. read more

I live in Dallas and bought a vehicle sight unseen from Jackie Cooper at a very good price. Jeremy was exceedingly helpful, sending me multiple videos of the vehicle, inside and out and up on a rack to show the undercarriage. Connor in the business office made the remote purchase simple and efficient. Jeremy diligently stayed on top of the transport process after several drivers no showed, and he made sure my vehicle arrived safe and sound as promised. He was very friendly and great to work with. I had a terrific experience and would definitely buy from them again! read more

I tried to buy a car from these people. I was lied to by several sales people. I complained about the lies to their mangement and they even admitted that the salesmen lied. Thats right, the sales supervisor admitted I was lied to. Did that fix everything,,,,NO!!!!!!! They sent me about 200 emails trying to get me back and I went back to the dealership,,,,,,ONLY TO BE LIED TO AGAIN.....I will not by a car from these people. read more

All the websites say they're open till 8pm. Got a text saying my car was ready in service. Drove an hour and a half to set and stare at my car that was done, no bill, warranty work, and was told I couldn't pick it up because it was locked up and couldn't get the keys. If you're not open, change the hours on the websites. It's not hard. You're a Mercedes dealer, get it it together! read more

Best car buying experience ever! Drove to Tulsa to buy a car after a bad deal with the Mercedes dealership in OKC. Jason was so easy to work with and the entire staff were so friendly. We loved the dealership so much we bought two cars that night! This dealership really knows what customer service is all about! Go see Jason in sales and ask for Connor in finance. read more

Fantastic customer service. I live in Oregon and I bought a car from them and they provided updates and gave me a video tour of the car. Buying a vehicle nearly 2000 miles away is scary sight unseen. Nathan went over all the flaws on the car and gave me all the service records for it. Nathan and his Sales Manager, Ryan helped coordinate with the trucking company to pick up my vehicle for delivery. I wish I was closer so I can come shake their hands in person. It was by far the easiest car purchase I have ever experienced. read more

Have bought 3 cars from this dealership over the past 7 years. Love the customer service. Love the people. Love this dealership. I've bought both new And Preowned and I am confident my next experience will be just as great as well as he friends and family I send there way read more

Jackie Cooper Imports - Car Dealers Near Me - Tulsa, Oklahoma

I took my Mercedes (21,000 miles) in for routine maintenance on 9/28/2020. Oil change & brake flush upward of $530. ONE WEEK LATER, I received an offer in the mail from Jackie Cooper Imports for $150 off vehicle maintenance of $300 or more. The offer was valid for 10/1/20-11/30/20, 2 DAYS AFTER I was there. I called & Denny Martin, the Service Manager, said there was nothing they could do! read more

Once upon a time in the kingdom of Tulsa, there was a City called Mercedes Benz. This was a regal city where the citizens rode and paraded themselves in the finest vehicles. Only a select few could afford these vehicles or reside in the city. All the people looked the same and anyone that looked different were ridiculed and made to feel inferior. One day a gentleman rode into the city in his vehicle that was the same brand as the others. The man wanted to buy another vehicle to add to his collection and was greeted initially with a warm welcome. The gentleman told them of his past financial woes but told them that he had substantial money to offset his past. The treasurer had multiple conversations with banks but no one would help the man. During the process no one called the man back or responded to his request. No one in the City of Mercedes Benz wanted to help him. The man left and went to Land Rover City on the other side of the Kingdom of Tulsa. He told them of his plight and they happily took his money and now he rides in 2012 Range Rover Sport The gentleman now rides pass the City of Mercedes Benz in his SUV thinking how he was disrespected and belittled. The moral of the story is everybody is a person and should be treated with respect. You should finance someone's future and not their past. Jerome " Rico" Knox III read more

Lost business over 250 dollars. Unbelievable. Thousands of dollars for a car and they want to squable over hundreds. Shocked and disappointed. read more

Some how my first review was taken down . This was the worst buying experience of my life . We did end up buying a 2021 yesterday but it was a horrible experience. The sales person was horrible . He was more concerned about his ego then us buying a car. Do not buy here ! There are other places to buy a Mercedes from . Even tho we ended up purchasing it here we will go to OKC next time . Your sales people need extensive training on how to put the customer first and not themselves ! Blaine was more concerned about what we rated him on then us as buyers . Also Blaine is vague in how he sells cars . He will not give you all the info . He will stagger it and mislead you then when you finally push him he gives you the right answer . He will tell you his life story also . How he is from New Orleans and how he hails from Oral Roberts . No one cares we did not ask you you offered . He is the classic poster child for narcissist. The only thing nice was the finance guy . He was cool and not pushy . I wish I had gone with another salesman . read more

I've been coming to Jackie Cooper for many years for their outstanding customer service and the fact they will give you (as in "free") a loaner should you ever need to leave your car for anything other than the time it takes to get the oil changed. Their waiting area has everything you could possibly want other than a bed or couch to nap on. Lol. Seriously, great place to have your European car serviced. Prices are very competitive read more

We had taken our E class in due a low sound in front end when turning. Service department, after looking over, simply stated it needed a new transmission for 8K and charged $200.00 to just look at. They did not attempt to look for low transmission fluid or run that replacement first as a 1st step repair. While a couple of individuals seem knowledgeable, they don't seem to know how to repair, only know how to replace. Took to another Mercedes service in TX and it was low transmission fluid- paid $600.00 vs $8K. read more

Absolutely the worst customer service I have ever experienced. Do not buy a non "high end" vehicle from them if you expect to be treated with respect after the sale. I'm assuming they treat customers better if they buy a more expensive car (maybe not). I feel like they didn't treat me with respect once the purchase was complete and should not sell less expensive cars on their lot if that's how they are going to treat customers. They did take care of a few things for me but everyone was so rude when I called to make appointments and arrangements that it all felt so intimidating. Frank in the service department could really use a course in customer service. I was not asking or expecting them to fix things for free or looking for a handout, I felt like I should apologize for asking them to fix things on a car I just bought from them instead of them trying to make a frustrated customer happy. Car shopping is stressful enough and it is this dealership that give dealerships a bad name. I would never recommend anyone to this dealership. My salesman was good and the finance person was outstanding but that is the only thing I can say that was good. I'm so dissatisfied with my treatment and wish I didn't purchase the car (which I wouldn't have done had I known the way I would be treated after the purchase) but at least I am done with Jackie Cooper Imports and will not have the need to contact them further. read more

Stan at Jackie Cooper was awesome to work with during the process of buying my car and has continued to work with me over the past year of owning my car. Unlike other dealerships I have dealt with in the past, Stan has contacted me several times throughout the last year to ensure everything was going smoothly with my new car! I highly recommend Stan and Jackie Cooper! read more

These guys are pros! I didn't end up buying from them because i was in a rush for a certain vehicle and an Infinity dealer in OKC had it.. i did not care for my experience there, but while owning the vehicle here in tulsa, i have had JCI do all the service and they are head and shoulders above everyone else! Andy Truman is the man if you need any help with anything! read more