A group of us decided to take an archery class. Boy have bows changed since I was a kid. I found…read morethe class to be very interesting. At first, after some instruction, I thought, no way, I can't do this. But with some encouragement I tried and didn't do so badly. The young lady Sam was very helpful and you can tell she knows her Archery. She was pleasant and really wanted us to feel comfortable and happy with our shots even if we did them poorly. The only negative thing I have is that she speaks so softly. So, either she has to have a louder voice, esp. with seniors or the shop has to turn down the music so we can hear her. Remember, some seniors can't hear. LOL The shop itself needs to put a fan in the shooting area or turn up the AC because it gets hot back there. It would be nice if water was available or whoever sets up the reservation is told to bring water. I am glad there were only five us. Anymore and it would have been uncomfortable. In total we were there about an hour and a half. Not bad for $20..We all agreed it was a good amount of time for first timers. Oh, the other thing to make sure the caller is told, and I don't know if this was done, but when we went in, our friend had open toe shoes on and that is a no, no. You must wear closed shoes.

I saw a YouTube video on this store and was interested in the store as a supply for my archery…read moreneeds. I used to purchase single arrows to experiment with from a way larger store in PA, but they changed the policy to only dozen arrow sales. I was happy to find out that Extreme still sells single arrows. They might be a bit pricier, but it's worth it to experiment. If they don't have something you were looking for, they leave you a prompt voice message when it's back in stock. Outstanding customer service. Very reasonable minimum shipping, and a pretty good supply of basic items. I live too far away to comment on the in store experience but if I was in the area visiting, I would stop in. Happy Customer.

Lovely experience in the shoe department. The young gentleman that was helping me was very nice and…read morehelped me go through a variety of brands to find find the best shoes for walking/running. Everyone I ran into was nice and was happy to help. I love their rewards program as well. Thanks!!

Just bad all around, grumpy employees that have 0 social skills. But the inventory was complete…read moretrash. Nothing is organized or in order. Felt like a black and Friday scavenger hunt.

I'm sure 5.11 can blame USCAA but the fact is me and my friends reserved seats for a self defense…read moreclass a week ago. They sent me a confirmation email at that time. Today- day of the class- they sent one confirmation text and 2 confirmation emails at 9am. Only because we called to check (this afternoon) did we discover the class was canceled. Guess when they notified me it was cancelled ? Via email 30 minutes into the class. 6:30pm Just weak.

I usually spend about 250-300$ when I go to this store, bought a shirt (among the 4) went to rip…read morethe tag out it got a hole in the shirt. I attempted to see if I could exchange the shirt which had not been worn for a new one, young lady said nothing could be done about it and advised "you should cut them out", and leave a piece of the tag that scratches you relentlessly as you move? I politely left and it is what it is, I'll sew the hole and move on with life. I could easily say there are no instructions saying you have to cut it, but that's Karen vibes.... Buyer beware.

It was my first time in the shop and was greeted when I walked in the door. The folks working in…read morethe store were helpful and not trying to make a sale. It was a good visit and will go there again instead of a big box!

First, let me say that the staff is exceedingly friendly (which is why they got 2 stars instead of…read more1). Went to purchase 2 pistols on 12/3/2025. Not in stock so I made a deposit and they ordered them for me. I was told they should be in receipt of the pistols in 7-10 days. Since it is the holiday season and these pistols are a big part of that for me, I attempted to perform my due diligence by calling to check the status of these deliveries 10 days after my purchase (12/13/2025). I was assured by the gentleman who I spoke to that it was normal for them to be a little late due to the holidays and I was assured I'd receive a call as soon as they had them. I waited another 4 days before calling again on 12/17/2025. I was told the same spiel and my patience was requested. I kindly requested that these items be tracked so that I would have the possibility of scrambling to buy these pistols elsewhere to be in time for Christmas. The nice gentleman got my contact info and promised to call me back. He did so a short time later to explain to me that their distributor never did ship the pistols but that they would definitely be shipped out that day (a Wednesday) and that they would be there that Friday or Monday at the latest. When Saturday came around and I still never heard anything, I called again (12/20/2025). I explained my situation and asked that the pistols be tracked. I was told that there is only 1 person there that can track items and he would not be in until 3pm that same day. I called back about 4pm and asked for the gentleman to be told he was assisting another customer and my contact info was taken and I was to receive a call back when he was free. The call was never returned. Having gotten nowhere on the phone in 4 attempts, I drove to the store myself on 12/22/2025. I yet again explained the situation and the gentleman explained that these 2 pistols were sent to their Hampstead store on 12/8/2025! I told him what I had been told and he saw no evidence that the shipment was missed or that they were re-shipping only that the tracking info (which i repeatedly attempted to get someone to look up) told the very simple story that they were simply sent to the wrong Eastern Outfitters. Since absolutely everything went wrong up to this point, I asked if I could just drive to Hampstead myself to avoid any further delays. I was told I could not do that (I assume to allow them to get to make the sale in their own store). They did immediately dispatch someone to go to Hampstead to pick them up, however. I am not splitting hairs that the errors occurred, I am perturbed that nothing could be handled over the phone and I had to be physically present for the issue to be properly investigated. This simple purchase was turned into a stressful situation to the point I had to feel lucky that the pistols were received (just barely) in time for Christmas when it could have been rectified 2 weeks prior if they would have simply tracked the packages. as I had requested. On another note, after all of this, I wasn't offered a box of shells or anything, just repeated apologies for the disorganization. Again, really nice people here but this simple transaction was made far more painful than it needed to be. Next time, I will just go back to their Hampstead store where I have bought a few guns previously with no hiccups.

The worse customer service I have ever experienced in this store! Today I went in with my receipt…read moreand 2 items to exchange or get a gift card for. The debit card that the items were purchased on is no longer active due to switching Banks. The lady at the counter did not have a clue how to handle my return so she called the manager. They ran the receipt and put my 87.00 back to that card after I had told them We no longer have it. I asked the manager would not void their mistake and did not give my gift card. I asked them to call corporate for help they would not and said I could not take my merchandise back with me!!! I was so upset when leaving that store. I did have a verbal altercation with the rudest manager I have ever met. They kept my things, I called corporate and they are looking into this for a resolution! A horrible experience

Still one star, 10 am 2 registers open actually only 1 register and customer service, seems they…read morealways have the disabled girl working the hardest while the rest of the employees are walking around avoiding customers ( my opinion) I recommend the new Bern location at least their shelves are stocked and you have the option of sizes to pick from not just extra small and XXL

Huge military surplus store! But to be honest most of it was new gear with a good selection of used…read moregear. If your a current service member you'll find gear you can use. And if your into Airsoft, camping, off-roading, hunting, etc... you'll definitely find something you 'need' here! Lots of pro military clothing, flags, and USA items too. My son found a helmet and a mag carrier for Airsoft. I picked up a used E-tool for my Jeep off-roading. I really like this store and will make another trip out here just to check it out again for what I 'need'. Prices were decent for the gear your gerrint and I think it's worth it for the value. It's no bargain bin store but you'll save a few bucks and find anything you were looking for. I'm a fan of Saigon Sam!

Wonderful store and even better customer service! They had one of two bags I wanted, so they…read moreordered the other one and shipped it to me extremely quickly! I'll go back again next time I'm in the area!

Awesome little family owned bait and tackle shop. It's a bit hard to find, but definitely worth…read morefinding. Sweet people and they sell fresh eggs!

found everything I could ever want in a fishing rod. Wonderful store and excellent customer service…read moreespecially from Brodie he helped me find my dream rod.

Immediate service. I called for an appointment and kind people advised I just drive in over…read more Mountain bike was fixed in under 10 minutes! I'm a grandmother so service expert also wouldn't let me carry bike in or load it back into my car. He respectfully offered to lift heavy bike for me. I recommend this team highly. The even advised where my family could find the best bike trails when they learned we are new in town.

Great experience! Walked in here toying with the idea of picking up a bike for the first time. I…read morewas greeted with a warm welcome and was asked if I needed any assistance. After that short interaction I knew they were going to get my business. Fast forward past a long conversation of what type of bike I wanted and for the type of activity. After a couple options, a lot of back and forth on how much I should spend I finally pulled the trigger. I ended up paying alittle more than the budget called for but I knew if I was going to stick to this hobby I wouldn't need any upgrades or modifications for a long long time. Over all I was very satisfied with my experience and highly recommend this shop for your MTB needs. If it wasn't for the distance between my home and here I would be in here everyday picking the employees brains for tips and tricks.