Highly knowledgeable and exceptionally friendly staff. Prices are reasonable and repairs are always completed in a timely manner. I highly reccomend Bicylce Shop. read more

Hands down, John you are my Hero and so is your staff.I don't think the reviews give enough credit, where credit is due. My son, a Veteran, has been there several times. Each time they've taken care of my sons issues with his bicycle. The respect and integrity of the staff, business and as a whole, has set the bar high on how a business should be ran. While also maintaining exemplar customer service. Semper Fi - The Dwyers read more

This shop goes above and beyond to make bicycles and customer service's their top priority. I talked with with Jeff and John and each time we talked they were always completely professional and always had a solution to a problem. My brother Daniel brought his bike in to get a tubeless setup. Which it wasn't tubeless ready. Which I understand that as some extra things to need to be added. Not that it's going to turn into a whole ordeal about possibly buying new wheels and tires if it didn't work out. Either way, they spent the the whole day on Dans bicycle to make it work. Sadly, in the end, it did not work. Which they then just reinstalled the tubes and brought the bike back to normal working conditions. Exemplary professional by far. Not to many businesses have that attitude of "solutions only". This place goes above and beyond that and proved that their care more about customer service. Rather than making extra money along the way. "Stepping over dimes to pick up Pennies" I would highly recommend this place to any cyclists, MTB's, beach cruisers, road bikes, gravel bikes, etc. This crew deserves the utmost respect and generosity for their willingness to go above and beyond their mechanical scope of work and make things work, properly. I would even suggest buying a MTB from them to have shipped to California at this point. Whatever your guys' business model is. Don't go changing. You are the example of a true professional business and care about the customer's experience. Rather than just greasing your pockets. I hope you all continue this work ethic for the future and continually make customers satisfied. Thanks again and hope to do business with you again in the near future. Keep up the hard work and striving to be the best. The Dwyer family. read more

The knowledge in this shop is limitless. Extremely nice employees, and very good sales people. They will take care of you and make sure you know how to take care of your bike as well as educate you. Highly recommend for all of your bike needs. read more

Previously have been before to get estimations in a bike built. However, upon my recent visit to purchase new parts for my bike, I spoke with Jack. His body language was very rude along with his tone and demeanor. Very unprofessional and felt belittled when talking to him, also walking away mid conversation and interrupting mid sentence during a question. The reason people go there, Jack, is to learn and gain knowledge for what they need in order to repair their bike. Do not assume that everyone who walks into the shop knows everything small detail about their bike. Go ahead and fix your attitude when you speak to customers who want to learn more and find the right gear & parts for their bike. You have awful customer service, Jack. read more

I am new to cycling, but my husband is not. We went in looking for chain grease and found that and so much more. The shop owners were incredibly helpful and gave me great advice for what to look for when purchasing a new saddle, even if I didn't purchase it through them. They also explained how to clean and grease the chain on my husbands new-to-him road bike, and gave us tips on cycling with our one year old. I would recommend this shop to anyone wanting to get into cycling. They have a huge selection of brand new bikes, and used ones in their shop next door! read more

I had a very positive experience at the bicycle shop. I needed a new rim for my bike and a young gentleman by the name of Jeff couldn't have been more helpful and courteous. Not only did he find the right rim but he assembled it with the tire and gear cassette from my old rim and at a total cost that was cheaper than I could've ordered it online. When I asked about the different kinds of bikes they had in stock, Jeff asked me what type of riding I do and showed me several bikes that might fit the bill. Once again, I found Jeff to be very knowledgeable and genuinely interested in providing the information that would be of benefit to me. I can't say enough about the very positive experience that I had at the bicycle shop! Thanks Jeff! Great job! I will definitely be back! read more

$210 to install a bike chain and it's going to take 5 hours for my FIL's bike. You wastes of absolute time realize your asking more an hour than someone who works on a motorcycle? Regardless of your excuse that "this kind of bike is a nightmare" does not mean you up charge by $31 an hour. Charging more than what was paid for the bike itself? Seriously? My husbands doing it himself with a chain tool from Walmart for a grand total of a whole $10 and serious attitude because you blatantly tried to rip his dad off. No I do not care whether or not I was there. No I do not care what was said to you after you have a absolutely ludicrous price. Don't even try to make me feel an ounce of guilt because I'll tell you right now I give 0 f**ks about anything you'd have to say about it. You are overpriced nit wits who must not know what they're doing for something so simple to take 5 hrs. *Edit* took my husband exactly 1.5 hours with no experience to do what you claim takes a professional 5. read more

I love this shop! I am a total beginner; my husband has been biking for quite awhile. The staff has a way of catering to people on both ends of the spectrum and making sure your needs are met. I was fitted perfectly with a bike that suited my body. They took a lot of time making sure I was given a complete overview of my bike and its functions. I highly recommend this shop if you are in the market for a new bike or need maintenance on your existing bike. read more

Excellent customer service, knowledgable and friendly. Purchased a Cannondalr synapse and love it! Fitting, recommendations and overall feel of the store was fantastic! read more

Bicycle Shop - Bikes Near Me - Jacksonville, North Carolina

Came into the shop to have a bike rebuilt from 5 years ago and, and when I walked in the place looked like a shop from a high end Cali bike shop. I wouldn't have thought this from a bike shop in Jacksonville NC, they told me that they have been in business for almost 30+ years and there's not one reviewing it! So I'll write one! I recommend read more

Bicycle Shop - Bikes Near Me - Jacksonville, North Carolina

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Best bicycle shop in the area. The reason they have been in business for over 30 years is because of their expertise and their belief that the customer comes first. You make think that they cost more however in the long run they will save you money and I mean a lot of money. The mechanics are knowledgeable, professional and they take the time to understand you're riding needs and the work is done on time. I do business with Jack & Kathy for the value they add AFTER the sale. I drive over an hour to get to their store and will continue to make the trip for the value they bring. Whether it's buying a chain, tires, wheels, jersey or a bicycle I know I'm getting the best for my money. I recommend you give them a try. read more

I have personally never been in here. But i came to the hookah lounge next door. He told me i cant park in his parking spots...when no parking spots are marked. 2 mins later a white girl came and parked in the very same spot i was in. They did not say anything to her. 5 mins later i watched another white man park in "their" parking spot again and they did not say anything. When i addressed it they said dont worry about it. I forgot to mention i look middle eastern so ofcourse they had issues with me Parking. I would not recommend this place. read more

Outstanding service and friendly to boot. They were activity trying to save me money and suggested more efficient solutions to what I was looking for. - One example was when I asked Jack about a paint job on an old (and beloved) steel track bike ... he highly recommended going to a motorcycle frame place and get it powder coated at 20% the cost or less. Not 20% discount, but 1/5th the cost or less! - second example is when I was looking for replacement wheels for a 2001 custom DeRosa ... he could have sold me any number of wheels in his inventory, but instead he did an exhaustive search online and wrote down 2 options to buy online. - last example was I needed a new pair of shorts (I'm very particular about fit), and his wife steered me to a Bontrager circuit short with a no-questions 30-day "proper fit and comfort" return policy. Great people, and I wish them all the best! read more

Just bought a sweet Cannodale from the Bicycle Shop and can't say enough good things. Felt I got a great deal and the entire staff was awesome! Jack made sure the bike was sized for me correctly and despite being very busy they didn't cut any corners in making sure I understand all aspects of the bike from maintenance to warranty. My wife is now upgrading her bike and they will always be our first choice! read more

This is one of the oldest businesses in town and it is obvious why they are still around. Kathy is very helpful with you understanding your needs, especially if you are new to cycling. Jack is a wealth of knowledge with decades of experience in frame building, repair and racing. The mechanics, whom I haven't really interacted with much, seem to be top notch and I have never heard a complaint about their services. Kane custom bikes are way out of my price range but appear to be worth every penny. I have seen so many of his paint jobs that I know what Jack is capable of. I have had a few years to mull over exactly what paint scheme I would want too. Maybe one day I will have an excuse for a major upgrade to a bicycle unique to me. read more

Very pleased with my experience here. I've been out of the game for awhile and they were pleasant to work with.

Hands down the best bike shop around. Customer service is awesome. Staff is super knowledgeable and will answer any question you could have. I did not make a purchase but can say when the time comes I will be coming here to do so. read more

Disappointed in the general customer service and vibe in this shop. I have ridden with bicycle shops all over the country and I can say that this shop only exists because of a lack of other options. Marines and customers who are not bike savvy beware, these individuals are just out to make a buck off of you. This bicycle shop is not professional and does not embody a cyclist friendly vibe. The bicycle gallery in Jacksonville is a much better option. Their mechanics are more knowledgeable and there is much greater experience and friendlier individuals that work in this shop. read more

What i wanted was a decently priced bike to start riding either mountain or road and the prices were too high for me. I didnt expect that walking in. Also i was taking my time looking at things and i did not get a hello or anyone to ask if i needed help, not saying they dont do this but maybe they could have helped me get into the sport but this place is too rich for my blood. read more

I will never do business with this local business again. I purchased a Trek here in June 2018 and even then I was disappointed in the customer service you receive from Jack Kane. He has no patience for questions and speaks down to you. I recently wanted to order another bike via phone because I knew exactly what I wanted and was disappointed again. What could of been a simple transaction lead to a long drawn out conversation. The customer service is simply horrible. I wish there was a better bike store in Jacksonville. read more

Just met Kathy who is a wealth of knowledge. I didn't buy(she didn't pressure at all either, which is nice) just yet, but when I'm ready to, I'll definitely be coming here. I came in just to glance and left with a good idea of my abilities and intent. I got the impression the store values quality over quantity. They'll sell me the bike after I've had an opportunity to have it sized and customized to me instead of looking for their next profit. I left not only with her business card, but with information for local rides to give me the opportunity to get involved with my new community. read more