Even though I know I can be a difficult Customer, Bill and his mechanic are always able to explain…read morethings to me in a professional manner. Often giving insight as to some of the issues and service updates for your Harley.

My old bro Bill "Plug" Baine. I got deployed in 76 and left my sled with him to weld a rigid on…read more Came back and those sonsaguns even washed and waxed it for me. WTH?!? I think you still have my old glide front end Bill. Maybe I'll pick it up later. It's only been been 46 years. Ahhh just keep it. Great place. Face

Needed a new battery for my 2023 Street Glide. Called to ask for parts department and asked a few…read morequestions. I arrived to New River Harley after work and was in and out in minutes. I appreciate their help and I enjoy stopping by the dealership.

I'll start with the positives. Staff is friendly and the…read morebuilding itself is unique. Good selection of motor clothes and HD stuff. Average bike inventory, guessing what was outside is moved out there weather permitting because no way they fit that on the show room floor. Now the negatives. Was traveling in the area when my 2024 Road Glide broke down, don't need to go into specifics, on Saturday 5/16. Called in and spoke with Haylee, she was friendly and with which ever tech was on that, they did their best to help over the phone. No offer of a tow was given even though it was not needed. I did inform her that would be dropping the bike off Tuesday morning, their next day they are open, and that I would already be a day late getting home at that point. Fast forward to Tuesday morning. Haylee gets my bike checked in and informs me that there was a cancellation so someone would be able to get to my bike soon. Side note, the gentleman that checked in before me was a waiter appointment, this is important in a moment. 6 hours go by and no contact from service. I call and ask for an update. Was informed that no one has touched my bike yet. Was told again, they would get to it soon. This is where the waiter appointment comes in, what happened to that technician or did that waiter appointment wait 6 hours for a recall check and possible some other minor work? For those that don't know, most dealerships won't make waiter appointments for major work, I know this from working with a local dealership and my wife's 7 years experience as a service writer for two different HD dealerships. Fast forward again to 5:30 PM, 30 minutes before the dealership closes. Still no call from them, so once again I call. Bike is on the lift and the tech is pulling codes. I asked to speak to the service manager and express my disappointment in their lack of prioritizing a traveling rider. He claims that all 6 of the technicians were busy all day and could not pulled off the job they were working on. This was their first day back to work after 2 days off and my bike was there at opening. A tech could have been reassigned to my bike before they began work on whatever was still on their lift or starting a new job. This was done several times at our dealership in PA. Told the service manger to call me by 10:00 AM the following morning to provide an update. 9:57 the following morning, he calls. Starts going over what they have found. I informed him to stop all work and that I would be there in a few hours to pick up my bike. With an hourly rate of $140, I did not want them to do any more than what they had done which is significant because when I dropped the bike off it was at least able to start, run and had throttle response. Upon pick up, the bike barely started, had no throttle response and shut off within 30 seconds. This is only positive about this whole experience. Went in close the work order and get the list of codes that were pulled. I was not charged for "2 hours" of labor. Unfortunately, this experience will not have me returning to New River HD upon my yearly visits to the area for anything. Secondly, my brother, fellow rider with several friends and colleagues that ride, local business with multiple connections will no longer recommend New River HD either. Hoping the service manager learns from this and does better in the future with managing his team in meeting the needs of traveling riders.

You guys need to answer your phone for better service this is my first experience with you Ppl I've…read morecalled seven times and no one has answered your phone bad customer service and I was referred to you not anymore.

Tires and inspections, anything else, I would NOT recommend…read more Low Down and Trifling...I literally wasted $450 for nothing. 20 years of living in Jacksonville, I should've known better. If you knew what you recommended, was not going to fix my vehicle, why would you even do it...clearly no honor or integrity. Why the hell (did/would/should) I have expected an honest mechanic? Is there even a such thing? Lesson learned. We all get burned, it happens, but you're damned sure going to get this negative review. Luckily for them, I value my freedom more than going to prison.

I always take our cars to Holly Ridge for our annual inspection and often for Tire service. The…read moreparking lot is usually packed, but they managed to offer Service quickly. The service is fantastic and a good value.

Filled out a review and accidentally gave them a 1 star grade by mistake. I have always had 5 star…read moreservice from the friendly staff at HollyRidge tire.

Skilled diagnostics and techs, friendly customer services…read more True 5* facility Been bringing my cars there for years, always good work

Always fair, appointments are easy to make, work is always done properly. Best car care service…read morearound. Locally owned and operated.

Fast and friendly service, vintage vibe with lots of paneling and that smell of oil, rubber and…read moregasoline that reminds me of my grandfathers shop. The guys at the counter were quick to get me services. I bumped into a guy I know and we started talking about stuff guys talk about. Before I knew it they were done! I don't think I was there even 20 minutes and that was because I was still chatting. What more can you ask for? fast service, nice people and customers that have been trusteeing them for years. Listening to the guys talk to customers they didn't tell them what to do, they presented options and choices, they were on the phone sourcing tires for a guy that wanted something unusual, they were advising my friend about a choice he suggested that was a bad idea (I agree it was not the wisest choice) and helped him make a better decision that would be more cost effective for him in the long run. The staff clearly cares about their customers and want to help them, not just sell them stuff.

These guys have always been a go-to place. They have always done great work. I recently (few weeks…read moreago) got new tires through them. Cost me over $800. While they were reinstalling my wheels they broke a hub cap. This is a 1993 ford f150 and with stock wheels. I was ensured it would be corrected and it was. After some unintended misunderstandings they made things right. They are above par. I will continue to do business with these home town people. Recommend!

I've been using liberty now for the past year or so. My friend Phillip works here so I started…read moreusing them. Couldn't be happier. Prices are extremely reasonable. Service is top notch. I took a newly bought vehicle here that had a shimmying while driving. Eddie called me and said he couldn't help due to the fact the rims were in bad shape. He didn't charge me, any normal place would've took my money. I take all my vehicles here now and they can correct any problem I've got! Thanks for everything Eddie and Phillip Highly recommend this place for tire service and minor repairs!

The service seems good, no issues with driving. The cost was a little outrageous. I had an…read morealignment done and it cost 450$... they needed some camber bushings or something but an hour and half- 459$ is insane. Work seems right cost is high. People were a little rude but idk i dont live here so figured i would review!- Edit** after my 2 star review, call was received with the same attitude as in the shop. Borderline harassment. Completely unprofessional. - changed to 1 star and will NOT visit again. **

We brought our Son's moped here to have some maintenance done.. honestly, it what difficult to…read morereach them by phone, but reason is, there's only 2 Mechanics there.. but we drove there, they got the moped in and got it up and running better then brand new.. price was decent and they were pretty cool guys.. Thank you guys for the service you provided and we will be back here for future maintenance!! I have read previous reviews here.. ya'll are ridiculous giving them bad reviews.. it's a mechanic shop.. NOT a five star hotel!! They don't have a hostess that's going to greet you with smiles and hugs.. these men are busy.. they don't have time for your small talk.. they get you in.. and they get you out.. their work was excellent and they even found other things that was wrong and fixed that also!! If you don't like the looks of their shop.. well.. I suggest you bring a mop and bucket and you can clean to your satisfaction while you wait!! .. their shop has nothing to do with their work.. they know what they are doing.. and they do it well!!