Food is fast, excellent customer service! I walked in, got a fish burger, and small order fries. Ordered a bottle of water and the cashier double checked to make sure they had water. He was so kind and polite. Fast food is what it is. No complaints. Go before lunchtime as it is usually very busy, especially at the drive thru. read more

Jack in the Box - Fish burger, small fries, bottled water - Fast Food Near Me - Waipahu, Hawaii

I went to this location via drive-thru on 7/10/26 around 10:45pm... The lady taking my order was efficient and repeated correctly... then we got to the window and were checked out fast then we received our food... we pulled into the parking lot as we've always had issues with missing food/bad service... so we went into the drive thru again told the lady what I was missing she was apologetic and told us to pull to the window.... When we got to the window, she handed us the bag... inside of the bag was a jack wrap with curly fries which was not what I ordered.... So I was pretty bummed and I will not be coming back to this location again, take your money and your business somewhere else... read more

Just visited this spot to grab a quick lunch. At the window I asked to add buttermilk. Server asked how much, I said 2. He said okay it'll be $.50, I said let's make it an even $1, make it 4. He even wrote it on the receipt. Our fault for not fully checking our bag after seeing a Buttermilk in it, not thinking it'll be just 1 instead of the 4 I paid for. It may just be $1 but to write it on the receipt and still forget to put it in the bag is crazy work! I tried calling the store too...no ring, just a busy line. Plus, idk how it was missed after every car in the drive thru line was sent to park in the lot to wait for our orders. Oh well, I had to dip each fry once just to enjoy it before I ran out of Buttermilk! read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

Poor services. Attention was given more to the drive thru instead of the dine in customers.

Customer service needs to be improve . They are not friendly and when they make mistake with the orders you made, they give you this look ... I bought a food for homeless guy and they almost did not give it until I told them that I paid for it and the food I ordered is visible to my eyes and it was sitting there for a few minutes. They try to tell me that he did not ordered and I explained to them that I ordered for him and I have my receipt to prove it. That is really so sad to experience this kind of treatment from this place. read more

NAG KULBIT!!!! Got the sourdough jack and the bread was so tough it's good tho but tuff... 5/10 maybe next time again read more

Jack in the Box - Sourdough Jack - Fast Food Near Me - Waipahu, Hawaii

A picture of my breakfast this morning 3/18/2025 at 9am. Shook it up and served? Gross and pathetic! read more

Jack in the Box - Serious?! - Fast Food Near Me - Waipahu, Hawaii

I don't often come to this jacks but when I do I go through drive through. They always forget something. I should know better than to drive away without checking. Yet, why is it that they not only never give me a receipt, they always forget an item or two! Also they never answer the darn phone! read more

No complaints. Ordered my food, paid for my food, and got my food. Service was nice and friendly. We didn't have to wait long in the drive thru. The order was correct and everything was there. All of the food tasted exactly how it should. read more

Incompetent staff, signage up on windows that never got taken down and when asked staff to honor the promotional signage on their window staff say they can't honor it and that the offer is no longer available. Shitty experience. Cashier was also hard at understand what we wanted. We asked for the 2pc snack box and he kept thinking that we were wanting waffles. Don't recommend. Go to Arby's next door. read more

I'm just loving that I can get a crispy Chicken wrap from Jack's. It's simple and just what I need to fill me up. The Crispy Chicken is always fresh and hot. I substitute Mayo for the spicy sauce every time. It's never a problem. The ladies here are always so sweet and friendly. The drive thru is efficient. I haven't had an issue with this location. Mahalo for Your Service!!! read more

Jack in the Box - Mini Churros (5) - Fast Food Near Me - Waipahu, Hawaii

Online order via app is fairly easy. Lots of old school items removed from the menu which is a bummer. Drive thru is open 24 hours which is convenient. Missing items from most recent order & reported via app. They replied with a survey requesting additional information. Nothing more heard of it. read more

Made me wait outside for an order and the person who handed my the order was vaping. Who's the manager of this establishment?

March 31,2021, Went to the drive through early morning around 3am & got a munchie meal. Once we got home we casually ate our food but noticed a "French fry" that was pretty burnt... it was a cockroach. Mixed within the curly fry/fry mix in the munchie meal. Sh-t was gross as hell. What's worst of all was that, this happened during COVID time. + made a call immediately after finding it & the workers had the audacity to tell me "are you sure it's a cockroach?" LMFAO. Got a full refund but not even a sincere apology. Just wanted to give a lil heads up to everyone tryna eat out at places to look carefully of what's in their food. Glad we spotted this. P.s: Y'all just got renovated, why's it already unsanitary. read more

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The food was mid and it came out so slow. The vibes are cool tho! Gave me late night snack vibes.

$11.78 large fries & this.... Just opened the package- the picture from the menu is so different from what is given, i understand that sometimes it happens but where is the chicken in my fajita?? read more

Jack in the Box - Large coke, Chicken Fajita Pita ( mind you, the food look lime that... i just opened the package) $ fries....$ 11.78 plus tax - Fast Food Near Me - Waipahu, Hawaii

Bad customer service. Two guys that was there was really rude and unprofessional. They were out of syrup and had no more ribeye burgers like how tf you run out of burgers? I ordered a breakfast platter and the eggs looked terrible like it was the last of the last super dry and crumbled. This location needs major improvements or people that actually wants to work and takes pride in what they do because these sad a$$ individuals that was working here today on may 19 in the morning is no go‍ read more

Ordered a midnight munchie meal... they only gave me the burger and fries... no tacos.. and they gave me the wrong drink.. basic things gone wrong. Wow. read more

I go through the drive through. Ordered my #4 Jack Paid then leave. Come home to find my burger loaded in the package sideways. I wanted to put in a complaint but they didn't give me a receipt also! Service was terrible today! read more

Jack in the Box - Sideways burger. Maybe they like it like this but in this country it's served flat and not sideways. - Fast Food Near Me - Waipahu, Hawaii

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I went to this Jack in the Box yesterday, November 7, sometime about 1:00 pm. This is the WORST experience I ever had in any fast food restaurant. The staff were irrelevantly loud, talking about matters not related to food service at all. I happen to speak Ilocan so I understood the loud conversations -- some even talking about "takki" (feces or human waste)!!! It was so DISGUSTING! I cannot believe this to be happening in an eating place like this. The staff were loudly gossiping about other people's lives, or just matters that had nothing to do with serving food. There is an acute need for staff training. I would NEVER go back to this place again. If I could rate it a zero (0) star for this experience, I would. read more

My husband and I were greeted unexpectedly by a small homeless group (3 people) soliciting money from us as we entered the establishment. They weren't harrassing, but it caught me off guard. I hadn't been to Waipahu in a while so... yeah. Anyway, we ordered our food and went to the dining area to wait for our order. It's smaller than other locations and I also noticed that a few chairs were in need of some TLC. I tried to sit on one of the damaged chairs, but because I was in shorts, the peeling material hurt my legs. My husband, who was wearing jeans, switched chairs with me, but even he was uncomfortable and switched it out for a better one. Our food was ready and it satisfied my craving for a burger and fries. In my burger (classic buttery jack) I could tell the vegetables were fresh by the crisp crunch of the lettuce and tomatoes as I bit into it. As we dined, the homeless took turns coming in to use the restroom. They even took a short break from soliciting to sit inside and enjoy the air conditioning as it was hot outside. Overall, this location is just below average compared to the others on the island due to the disrepair of the furniture as well as the loitering homeless out front. read more

Jack in the Box - Furniture needs a little TLC - Fast Food Near Me - Waipahu, Hawaii

Imma keep it short. I ordered a munchie box with two tacos with extra tomatoes and lettuce and got stale onion rings i paid extra for the toppings on the taco read more

Mobile order doesn't work at this location. Tried deleting app and reload. App doesn't recognize this location

3 Jan 2023 This place HAS potential - Went there yesterday at 1045, tried their Jr Jumbo Jack cheeseburger and chicken sandwich and was so impressed with both, went back today at 1145 and tried the Jumbo Jack Cheeseburger. Based on TODAY, I'd never go there again! Ordered a Jumbo Jack Cheeseburger plain with only lettuce and tomato - the order was correct on the recipe so I figured- no problem. Got home and what I got was a dried out cold cheeseburger drowning in ketchup?????? Obviously they cook the meat and put it in a luke warm tray to serve as needed. Really disappointing! read more

Omg they are always out of stuff‍how annoying . Waipio Jack in the box is way better !

Disappointed in my spicy popcorn chicken. The container is small as it is, paid $5.99, came with 2 sauces but was only filled half way. I don't know if it's suppose to be like that but if it is, it is not worth the price. read more

Jack in the Box - The container is small as it is, but really? They only fill it half way??? Is that normal? - Fast Food Near Me - Waipahu, Hawaii

Do not go to this Jack In the box. I just checked my statement from my bank and on two occasions, I was fraudulently charged. Before this, I had an incident inside with the manager due to she wouldn't give my change back cause she thought I only gave her a $10.00 and not a $20.00. This Jack in the box just lost my business. If you wanna reach out to me, I have my bank statement to prove that you have thieves working there. For future customers, Beware of how you pay. read more

This mornin I went to drive through and ordered me a breakfast #21 the supreme croissant meal. The person asked me what I wanted for my drink and I told her an regular iced coffee, she then asked what flavor so I had told her caramel. Go to the window and she hands me a hot coffee and I checked my sandwich it looked like they had made it like hours ago. Told her my order was wrong and she gave me attitude. So instead of getting into an argument I just left. Never going to that location. read more

This Jack in the Box location don't know how to make a chicken fajita correctly. First had no tomatoes few pieces of chicken. The second pita all tomatoes no chicken!!!! This jack in the box suck!!! read more

Jack in the Box - First time I ever had a chicken fajita pita with no chicken!!! And it looked like this!!! - Fast Food Near Me - Waipahu, Hawaii

I went to jack a box almost every night I like them there good just tonight outta all night idk if they got new works they didn't give me forks or my ranch sauce with my salads that I order so when I got home just through it away went to arbys next door to them because there never for get anything they always double checked to make sure I got my stuff sorry unko jack maybe I might have to start spending my money elsewhere.....!! read more

If you gone make people work night shift please get workers that'll produce work. Shouldn't take 40 min for fast food

This location is newly renovated. A huge upgrade/ makeover in comparison to before. The interior decor has a modern-chic look and feel. At a recent visit I ordered the Spicy Chicken Sandwich and it was really ono (delicious). It tasted fresh and made to order. Customer service was efficient, friendly and professional. Needs improvement with maintaining the cleanliness of the restaurant. I noticed some areas on the floor, several tables and chairs that were left messy with food residue smeared all over, left over food and trash left behind. I used a few "Wet Ones" to wipe clean a table and a couple chairs before we sat down. I'm not sure if this location has AC (air conditioning). I've visited several times since the renovation was completed and It definitely does not feel any cooler in comparison to the humid weather outside. I don't remember how much cooler it was prior to the renovation. But currently it definitely doesn't feel cool and comfortable to eat-in. read more

Marilyn was nice and professional. Ordered Sourdough Jack #3 combo, small fries and small coke. Waited about 3 minutes. Had to use the bathroom and Marilyn let me in for me. This was before lunch time and it wasnt busy. No line and only 2 customers sitting down. Drive through looked busy. read more

First of all I always come here because it used to be right next to my house. LOL & Jack In The Box always has the BEST after hour food. 2 tacos for a $1 come on now you can't pass that up when your drunk as fuck & broke as hell because you just spent all your money on cover charges and drinks! lol BUT, the line is ALWAYS* forever like seriously long as FUCK. On a regular day if the lines are that long, I don't even bother going there. Especially since I don't like going inside because it's always lines with homeless/sketchy looking people. LOL The workers are always either filipino, micronesians and polynesians for some reason. I don't know why, maybe that's the ratio of people that live in the Waipahu area? beat me lol im just sayin* There's my take on this location. :) read more

She had the worst customer service ever how could she work cashier for drive thru she doesn't know how to take the right order or listen with her ears please find better workers worst jack in the box read more

Awesome fast service, as soon as we pulled up there was a person outside taking our order, when we got to window our shakes where ready

I'm a complicated order kinda person. And let me tell you. I just finished the #21 which is a breakfast sandwich. It's a grilled croissant with bacon, ham, and an egg inside. I usually customize it and add mayo and have the egg only egg whites. Let me tell you-- I am a slow eater and I finished my hash brown AND sandwich before my boyfriend finished eating. The hash brown was crispy and cooked amazingly. Soft on the inside and crispy on the outside. It was flaky. Mmmm... the sandwich was perfectly aligned and looked like it was placed with thought. I appreciate whoever cooked this meal for me! You rock!!! I visited through the drive through around 12:20 pm 7/23/20. Thank you for feeding my craving. read more

Unreal. I like jacks products and the people that work there are usually cool but this location gets one star because they ALLOW PEOPLE TO SLEEP in their dining room!! The manager said she is afraid to wake them. I'm like so call the police or upper management. She didn't want conflict so we are forced to take out OR dine next to the person snoring.... shiesh. Needless to say we went to Arby's next door. read more

As soon as I came in the resteraunt, it was calm. So I sat down with my gf and my other two friends are ordering . And then this old man just took our chair without a permission. It's so disrespectful when all this old people are just hangin around here in Jack n a Box Is a good resteraunt. Good food. But the thing their is? their are to many people standby outside of the resteraunt and inside. read more

The only good thing about this location is the food was decent. BUT, when we purchase 3 meals.. gonna need more than 3 packets of ketchup.. when asked for more.. gonna need more than the 2 you gave. It's not dirty.. but you'll be waiting a bit to get into the bathroom. Other than that, it's okay! It did the job. Oh and when they gave my daughter regular fries instead of curly and we had to take them back up.. they corrected it but put the fries we returned right back up to serve.. after I grabbed just the fries and took them to the counter with me clearly touching the fries themselves. I'd say they need to work on their customer service too. read more