The service was very good. The hamburger and fries were not great but acceptable. I ordered the large, a little disappointed with the size. I hate to be ungrateful because today was National Taco Day and you gave two tacos away. They were not bad, they were horrible and you really should not offer them on your menu, much less give them as a gift. I was insulted! Stick to hamburgers & fries and work on improving them. Sorry. read more

I was the only person there. Nobody inside and when I walked inside nobody in the drive through. I stood there probably 5-10 minutes not a single person addressed me. I had to yell over the counter to get someone to even speak to me. The individual at the fryer who could see me clear as day didn't even say hi or someone will be with you in a moment. Fuck this establishment read more

My husband and I arrived through the drive through around 12:30am Friday night and I would just like to shine light on night shifts extraordinary service! From the fresh hot food: tacos, curly fries and chicken sandwich to the amazing customer service and fast delivery... I have not had amazing service like this in a very long time. Those men deserve a raise!!! Thank you for your hard work read more

5.3.22 around 2130 Really upset with what was found (pic below) First and foremost the cashier was very professional and prepared to give me my app and drive thru order. This is the second time I've been impressed with their customer service. Yes, I am that person to do the surveys with compliments and def provide the highlights in hope that they share with the employee. That being said, when I got home to eat... my husband found a bug at the very bottom of his fry container. Me: it's protein! Lol Hmm, All fun and games until it happens to you. I don't know their process in frying their food but all our food was ... fried ... and immediately disposed of. I couldn't even leave a survey because I realized a receipt was never provided. I did attempt to call but phone just rang. It's hard with this location because I would always have an issue with my order and stopped going for a long time. This was a last minute thing on our way home and knew to make sure my order was correct... but ... again... this happened. I dont know what else I could say. I dont know how this could've been prevented. It's very disappointing read more

Jack in the Box - Curly fry and June Bug. - Fast Food Near Me - San Antonio, Texas

The women's bathroom did not have soap or paper towels. We saw an employee go to the bathroom and not wash there hands, then start serving and packaging food. We left. read more

Tried to give this place another chance & i get a taco that's been bitten into! Im done with this location read more

Jack in the Box - Someone got hungry making tacos - Fast Food Near Me - San Antonio, Texas

Slow service the black woman manager talks on her phone n ignores everybody the poor guy mangers do all the grill, fryer by them selves cuz they don't wait for her to hel Came back for a redemption to see nothing's changed Mgr on the phone taking orders and making food .the other employee was asleep around the way.when more customers came in she had to go wake her to help .food is good but not for the crappy service I've gotten . read more

Jack in the Box - The Mgr that's always on her phone working . - Fast Food Near Me - San Antonio, Texas

It isn't hard to work fast food, why do you have an attitude to start off the day, before I even say anything I'm at the window and this woman just sounds like they hate their life and gives me an attitude like what do you want. Okay. I had an online order and ordered a large coffee, she gave me a small, I ask the size, she has an attitude that they're out of large, like okay were you ever gonna tell me or try to rip me off, she made another one and didn't even say anything, I sure as hell wasn't gonna say thank you, for what ? Doing your job. Not the first time this one ripped me off either I ordered a shake one time and they charged me and didn't even compensate the shake read more

If I could rate it zero stars, i definitely would, but since I can't, they get 1 star. We've been making fun of these reviews and decided to go here, and all of the reviews lived up to our expectations. This is the worst jack in the box we've ever been to. The service takes forever (which doesn't make sense because no one is even there), the tacos we ordered didn't even have cheese or lettuce, and our fries had a hair in them! Will we be coming back? Yes. Absolutely. This is the closest jack in the box to us, but they need to step up their game. read more

Jack in the Box - A hair in the curly fries we ordered - Fast Food Near Me - San Antonio, Texas

Terrible place wish I didn't have to give one star no salad no sauces just an outright terrible experience read more

Jack in the Box - Fast Food Near Me - San Antonio, Texas

I honestly don't think any of these employees took, let alone passed, food handler training. Lots of cell phone usage throughout, but it's all good since they're wearing the same gloves to cook food. Beards and long hair with no nets. Cashier is very dismissive of guests. Got the lady's order in front of me wrong and asked me about 3x if i was dining in after she confirmed I was after the first time. Too busy trying to talk (joke around) with the workers in the back while customers are in front of her. Fries super stale. This is a first and last visit for me. read more

I came here today on 425/2022 your order dinner for me and my sons I was treated very rudely by a man claiming that he did not have no help in the restaurant but the drive-thru was running very smoothly just because I try to walk in and place my order I was treated as though I didn't have any money I will not recommend this place to anybody read more

Jack in the Box - Jack in the box - Fast Food Near Me - San Antonio, Texas

First night flying in wanted something simple, oh it's 5 minutes up the road haven't had since I was last in California! Ordered 6 tacos with no lettuce.. I'm no rocket scientist but that appears to be lettuce. IM ALLERGIC TO IT HINSE I ASKED FOR IT NOT TO BE ON IT! Thanks. read more

Jack in the Box - Not what was ordered. - Fast Food Near Me - San Antonio, Texas

After being treated poorly at another location, I came here during the Night Shift and the cashier was very friendly and kind. Best customer service ever! Management should hire more people like them at all locations. Very pleased with my food, cashier deserves a raise. read more

Service is horrible. I'm a dasher so not familiar with the quality of the food but at night, stay away. Long hair with big nose does not want to work there. Timing is important to me and this guy couldn't care less. Almost gave me the wrong order and neglected to tell me their machine for a drink wasn't working. Had to sit in the drive thru for him to tell me no drink. Then had to wait for him to explain he couldn't make it. Don't waste your money read more

They microwave your food here. tacos barely have any lettuce .. burger was completely wrong ! Not what I asked for.. manager should get off the counter and start helping out the staff. Food is done like it's made all sloppy.. the burger besides being wrongly made had too much mustard and a blob of mayonnaise, looked so unappealing.. waste of $$ . I don't recommend this jack in the box. Plus they take 30 mins to get you your food ready ! Horrible experience never coming here again read more

Jack in the Box - Taco - Fast Food Near Me - San Antonio, Texas

Lady taking my order is incredibly rude, no hospitality and seems like she can be doing something better with her time.

Half of my online order was missing. Managers, owners, staff, and corporate stole from me.

Maria as a DM you should be a shame of the store they are slow they had no business and they still couldn't get my order quick enough this is ridiculous please work with your management team to ensure that they are speedy and that they understand when the order comes in it should be handled in a timely manner read more

I was ordering and the individual taking the order is sarcastic, with an attitude, saying like "oh, now you saying you want a number twenty three, you said earlier you wanted a three and that's a hamburger. " I never said I wanted a three to begin with. I took my business elsewhere! Have a nice day! read more

About to be a Karen, but idc. I tried ordering three different things from the menu and apparently they are all out (egg rolls, breakfast burritos and an ice coffee). It was 11 am. I ordered a sweet tea instead and it was awful. My order took waaay to long and on top it all off, my food was cold. So annoyed. read more

Jack in the Box - Fast Food Near Me - San Antonio, Texas

Terrible slow and rude will not come back you shouldn't either. They had four cars behind us they waited until the finish everyone's to take it out read more

Just went through the drive-through and ordered a number 27 which was a breakfast item. I was told in the most sarcastic voice I've ever heard in my life but that would take a while to make. My response was "So". To which the person on the other end said you don't have to be rude. WTF? I asked to speak with the manager on duty while sitting at the speaker and apparently this was the manager. I live in the neighborhood and I frequent this restaurant in the past a lot because the food is always fresh. yes they may take a while to make it but at least it's fresh. The manager at this place or the manager that was on duty during the time that I was going was probably the worst human being I've come across in quite a while does not care about her job does not give a shit about anything. I'm finished with Jack in the box in my neighborhood y'all don't visit this place the people are just rude and they don't care. 3252 SE Military Drive location. If I could give us zero I would read more

Should of read the comments before a visited this place . Service is horrible, no restrooms available and no dine in if I could put -5 stars I would read more

The food is good but that's it. Service is absolutely horrible. It's as if they are trying to suck. I literally asked the lady, at the window, Ericka, of sauce and she waved goodnight. I was taken aback and immediately pulled them up on yelp to review. I am in customer retail and I know things can get overwhelming sometimes but I was their only customer. Not only that but it took 3 minutes to greet me. This may not seem long but when waiting it definitely is. The fact that the girl didn't smile once and gave me attitude when leaving resulted I. This bad review. The only reason it's not 1 star is because I like their food. If you can avoid this location then do so!!! read more

-1 because unfortunately they have totally bonked our order 2 out of the last 4 times we've eaten here. -1 because it's not uncommon to see beetles walking around the floor. -1 due to slow and inconsistent food quality. It just generally feels like no one has done any quality control whatsoever at this Jack location in a while. read more

This specific Jack is awful, slow workers & the line takes so long it's ridiculous and don't come later at night and ask for a late night snack because every time you ask for a shake, ice cream, etc their shake machine is always supposedly down read more

First of all when we tried to order food whoever was on call really rude as if she didn't know the menu secondly we ordered our food with no bacon she confirmed me on drive through and at window as well yet I am getting my foods with bacon when confronted with manager all the staff started cursing and all started calling out names from dictionaries read more

The lady stood in the back with another guy as they stared at us a few times and then never took our order and then said we were being rude because I wanted service. And there was no one in line but us. They have no professionalism or any customer service at this location. I know if I called Jack he would be appalled. Jack in the box I will not go to anymore. There are so many better choices with same prices and better service. So I hope Jack gets these messages and is thankful for his staff that doesn't care about customers. read more

This place is HORRIBLE.!! My husband went to get us breakfast first they said they didn't have anything for drinks. Then they over charged for 2 hash browns. When he pulled up to the window they were making drinks. The lady was super rude. When he brought me and my kids food (they both got the pancake platers) I got a breakfast jack, there's was NO napkins, silverware, syrup, my sandwich was literally just egg and cheese. CRAPPY PLACE OVERALL. If I could do a zero star I would read more

This place is so sorry, I ordered some food and ask for hot sauce for my tacos and I got ketchup,ketchup and more ketchup... the food was cold and the fries were horrible.... read more

Jack in the Box - Fast Food Near Me - San Antonio, Texas

This is absolutely ridiculous. The level of disrespect and absolute rudeness is astonishing. I have never been treated so bad at a fast food establishment in my life. I go through the drive through and get told to pull forward even though no one else is there, no issues you want to keep your time down. They bring the food out after 10 minutes. 1. No straws so I ask for two straws and he said "got you" and went back inside. We realized they gave us regular fries when we asked for Curley and it just got worse from here. My wife went inside to try and save him a trip from bringing back the straws to see him sitting on the counter not bringing the straws back. She proceeded to tell them that the fries are wrong and was told well "you ordered those but ok"! Ripped them out of her hands and threw them back in the bin with the rest of the fries to be served to other people. Then was almost given the wrong size. Then she asked for the straws again and he said "oh yeah"with pure attitude and disrespect. Then came back with one of the straws by his mouth. This is so disgusting and wrong on so many levels. I will never go back just Incase other food that people have touched is mixing with my food. I am so sorry for all these people's experiences and I should have read them first. read more

I once went here and they gave me a Sprite instead of Coke. No biggie, but when I pointed it out, I was told they substituted the Sprite because they were out of Coke. Um, okay, maybe try asking the customer what other drink they'd like instead? Then I asked if they could at least put in some ice, but they were apparently out of that too. So a warm Sprite in place of a cold Coke without saying anything and the hope I simply wouldn't notice. So weird. Fast forward to tonight. The girl in the drive-thru was clearly mad about something, and I was lucky enough to be on the receiving end of her ire. I could already tell she was angry when I ordered because she was very curt. When I got to the window, she started smacking the bag of food against my car door while I was removing my credit card from my wallet. Then she handed me my drink in a smashed cup, so the lid wouldn't stay on. The drink went everywhere (me, the seat, the console), and apparently my efforts at maneuvering the cup without making an even bigger mess was a huge inconvenience for her. She started waving my debit card out the window, ""Here's your card!" When I told her the smashed cup wouldn't support the lid, she grabbed another lid and tossed it at me. (Not sure how a different lid is supposed to help.) Since it was dripping everywhere, I then asked for some napkins which she again tossed at me and then slammed the window shut. If this sounds like your cup of tea, by all means go and visit, but I won't be going back ever again. read more

This is probably the worst jack I've ever been too. They never have coffee or drink i ask for and they're always sold out of everything on the menu and It's always closed for some reason lol read more

I had a great experience at this Jack in The Box. I went through the drive threw and it was moderately busy but the workers got everyone's orders in a respectable amount of time, they were nice, courteous, and the food was good :) read more

Staying at the hotel across the street needed to eat without driving into town. Ordered the Chucken Terriyaki Bowl. one small one large. The guy taking orders seemed upset I ordered the drink first, which totally confused him and told me to wait. He had to rethink and start order over. I already was worried by now. When we got back to the hotel which was directly across the street, the order was wrong and I believe we received either two large or two small, and the rice was like mashed potatoes. It was awful and we threw it away. Terrible experience in the food and the attitude of employees. And now I read the reviews, scary. read more

Female working the drive threw seemed very annoyed while taking order. I told her no tomatoes THREE times. Still got tomatoes in my burger. Good thing I'm not allergic. read more

This place is no Bueno.. always messing up orders and stuff and in the middle of the night their System is always down so much for "Late Night Munchies" as they advertise.. read more

So tick off. Went in to get my order since they usually mess it up at the drive thru. Nothing on my order was right. Done dealing with people who cannot do their job. read more

If you would like to get what you ordered thru a drive thru then don't go to this restaurant. Last week I ordered a burger, large fries and 2 Monster Nacho Tacos. Well I got regular Monster tacos. Today I ordered the exact same thing and this time they gave me a small order of fries but charged me for a large order. I have called several time and of course, no answer. I will never go back to this inaccurate restaurant that doesn't double check their orders. Buyer beware!!! read more