jan. 21.26 coke doesn't taste like coke they didn't have dr pepper I didn't receive my full order read more

Magaly and jessicas team were great , there were long wait times due to the Halloween festivities but they got my 12 tacos , ultimate CB and 3 jr CB out in 10 min after ordering. The other young lady with black hair and long nails was super nice too . The 9pm team was overall great , especially when they cheered on Martha for coming in . Thank you JITB team :) read more

I try... I really, REALLY try not to write 'one-star' reviews but sometimes the problems are so darn blatant that I can't ignore it. This time it is Jack-in-the-box. See, you get a GREAT set of discount coupons for Jack's food in the mail, and the prices look really good. So you pick out the family food offer you want, and plan to have Jack for dinner, right? You get the the drive up window and give Jac your order, but the flighty fool behind the microphone says "oh, sorry, we don't honor that coupon here". What the fluff?? Where, Jack, is it honored?? And why was it mailed to me here in Lompoc if you don't honor it? Our whole family will NEVER spend money there again. Bye Jack. read more

we order our burgers got the wrong burgers got bacon ultimate and only got 3 slices of bacon and my daughter got a plain one and it ended up with ketchup and everything on in and only 3 slices of bacon to for a Bacon ultimate burger and the new chicken sandwich was trash the whole place and food was trash never coming back again read more

I honestly never write reviews but when service is so consistently terrible I feel like it's an obligation, the food is great it's usually warm but the wait time is always unbearably long, today I ordered food about 30 minutes before showing up on the app, I ordered at 2:00 and it was supposed to be ready by 2:20 but here I am yet again waiting for twenty minutes in the parking lot because they haven't even started the order before I arrived, I've also done DoorDash for them and noticed it's like this for everyone, they never start the order until you come and ask for it, it's been rare where it's actually ready like two times in my life rare, on top of everything one of the cooks looks either sick or is on drugs, I wish we had another jack in the box in this town because honestly this one has terrible workers. If you guys need a new manager reach out because someone is dropping the ball here. read more

After waiting a long time for my food, everything arrived cold. I expect food to be freshly made, especially when there's a long wait. Unfortunately, the fries seemed reheated, the tacos were soggy, and the spicy chicken was undercooked. To make things worse, the customer service was poor. When I arrived, no one greeted me or informed me about the self-checkout option until another customer pointed it out. read more

This location is a 24 hour location and yesterday at 2 am me and my wife ordered from here via online order. When I get there they were closed and refusing service to everyone, which there was about 5 or 6 cars including mine parked sitting there wondering why we were charged for our food if they are closed. We called no response even though there was 2 employees visible through the windows. So this morning we called and they gave us the option to either have the order made or a refund. We tried to just get the order and things were okay, even the manager that we talked to who was a female was being nice and helpful. Ibealked into the location asked for my meal and that's when everything went south. The night manager Jose is a cocky, ignorant and disrespectful human being. When I tried to explain to him he cut me off saying that he already refunded the money to our account which was a bold face lie. Then continues to argue with me saying they were never closed and treating me like I'm someone trying to scam them. They will check the security cameras and see me pulling on locked doors with the employees waving the closed signal at me. Because I told Jose he was wrong he then told me that of he could see our bank card so he could refund us ("WHICH HE DID ALREADY") then follows with a after this hes going to refuse me service from now on all because he's pulling some shady stuff and lying to the public about hours of operation. Their excuse is that they are closed everyday for maintenance from 1 am to 4am so why lis5 yourself as a 24hr establishment. This man child has been very rude to elderly people and elderly women. He shows extreme racism to African American people all while publicly talking crap about those customers in front of other customers. He clearly has no utomer representative skills to be holding such a title. Jack in the Box you need to be aware this guy has been getting over on you guys for years and has lost you a lot of business here in town and that's the only location here in town so I know you had to feel the loss somehow. I highly recommend to everyone to never go near this place as Jose will just make a joke of your whole system. read more

Wife went to pickup an order for Door Dash at this facility and had to wait 30 minutes for it to be completed. Observed drive thru customers and counter orders get their orders before my wife's pickup for Door Dash. The Door Dash customer received their food cold due to the staff in efficiency to get the food out in a timely manner. read more

It's been a couple of years since I have been here and nothing has changed. The employee working the drive up at 7:15 pm needs customer service skills because all I got was attitude from her. read more

Great fast food and place looks very clean these days! Great management and staff. Drive through times are pretty fast.

This Jack in the Box is supposedly open 24/7. But every time I try to order when I get done with work (often between 2 and 4 in the morning), the only thing these employees serve is excuses. "The computer is down." Or "We're not taking orders until 4:45". It must be expensive to pay employees to do literally nothing for the night shift. Either serve your customers or shut down for the night. Corporate needs to clamp down on these clowns. read more

The morning crew can never get it right, do not leave before checking your order. "Can I get it plain?" "Yes, no ketchup no mayo please." My 11 dollar burger. No point in going all the way back this early in the morning, but truly I'm done with the lompoc jack. read more

Jack in the Box - Always check your order before leaving this location - Fast Food Near Me - Lompoc, California

Employees are the worst here Unbelievable! They take forever to take you're order they make you wait on the intercom for 5minutes before they take your order They suck! read more

I experienced excellent service at this Jack in the Box when I had accidentally placed an order for pickup at their location. I spoke to the manager Jose who offered me a full refund and a complimentary cheesecake for my trouble. read more

Manager Jose and the entire night crew at the Lompoc, CA location did an incredible job! They were quick, efficient, and replaced my fries when they were under par. I would HIGHLY recommend this Jack branch to anyone wanting an above and beyond experience!!! You guys rock!!! read more

Stopped here while passing through to grab some coffee at the drive thru and were charged almost double the menu price. Driving up to the window we were charged even more than on the speaker. When we asked about the prices on the board they said the price es in the computer are different and they can't honor it or Change it. Unwilling to pay Starbucks prices for fast food coffee we told them they could keep the two coffees and left. One star for ZERO customer service! read more

Food was shit, customer service was shit, the worst place to come to in Lompoc for food, managers and workers are provided the worst customer service I ever had and manager threatened to cancel order because he didn't wanna do his job. Don't come here as a first option, they're are many other better places than you can go to that are better than this shithole, service is probably better during the day but overnight shift is the worst group of staff lever seen for a fast food Restaurant. Never seen people so mad for having to do their job and it ain't even a hard job either, basic shit. Manager was one of the worst managers I ever seen. He needs to be held accountable for his actions. That man does not know how to run a business and is a nuisance to our community. He needs to go be a correctional officer so his skills can maybe finally be valuable to society. It ain't your fault your life is miserable and ended up there. You got yourself there. They don't care for the customers at all. They need to shut this place down does not do anything good for our community besides being us negativity read more

So many things went wrong with this visit. Ordered on the mobile app. Went to location, no cars at all in line of drive thru. Young snarky girl said would have to wait 10 minutes as mobile order didn't arrive. Per Mobile app, says 5-7 minutes. Asked if could order smothered steak and parm fries, said no had to wait for mobile order. Told her this was not apart of the mobile order and paying cash. She asked 5 times if it was steak and bacon, laughing in between answer/asking. Said Steak firmly and without any rudeness. Came to window; paid cash. She laughed as she gave the fries. Asked us to wait above line (no cars in line at all) we moved forward. Fries were basically temp of outside, 60s and the stuff on top was inedible; like glue due to being cold but I wish it ended there. Came out about 4 minutes later and gave us the bag for the mobile order, no napkins in first bag, a few in the last. Went home gave to the kids... moments later.... problems. Their burgers were basically raw. They were sourdoughs and the bread, not grilled. Burger temp was 62. As we both looked at the sandwiches to view sandwich bread, raw cheese and cold burger, on both sourdough sandwiches. Ordered grilled onions as a add-on; they again, cold as ice and completely NOT grilled ; like the sourdough, cheese, and burger patty.I've done several mystery shops for Jack in the Box and decided to call, as it was inedible, dangerous and completely devoid of food safety. Asked to speak to a manager. Got a young girl again, she said she was in charge, asked her name. She said "the girl in charge," I said no I need your name. She stated,"I'm In charge J.Box!" I'm very disgruntled at this point. Told her what was wrong, the other young girl in the background laughing hysterically and unprofessionally. I let her know I've done many mystery shops for this location and I would be contacting the corporate office directly; which I did. No receipt was given for the mobile order but I do have the receipt for the inedible fries. The JIB for the fries #390 & Your Pick-up; ORDER #: 00902106 The order taker was Jessica. We witnessed just the two kids working. If these kids don't care about food safety, they are going to kill someone. Beware as both people we bought for took bites (kids) of the "burgers." read more

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Horrible service. Long wait. No coffee, no courtesy. Would not recommend at all. Not much else to say.

Online orders are no longer able to use drive thru to pick up. I was told the new manager makes you walk inside to pick up your online order. This contradicts the choices available in the application. This is prohibitive for handicapped customers. I used to be a good customer but I'll no longer use this store!! read more

This is hands down the worst Jack In The Box I've ever been to - and I used to work at one! I experienced rude customer service, long lines, and cold food. I ended up requesting full refund for my purchases but I first had to tolerate some attitude from one of the "team leads". Management get your store together or sell this franchise and let a real restaurant show you how it's done! read more

It's really freaking rare that u pull up to a jack in the box, or any fast food restaurant at 4am, and get treated kindly. Wonderful manager and and window attendant, all kind, helpful and definitely a blessing at this hour out here for me! Great positive attitudes, so rare in this industry at any hour! I didn't catch anyone's names but 4am Saturday July 10. Blessed my night and provided stunning service! Thank you. read more

Foods good, fast, and they're pretty friendly but there's always something. This isn't a big deal but today I ordered the popcorn chicken 50/50 and i got.. 2 pieces of spicy popcorn chicken and the rest was regular. I would've been fine if they said the couldn't do it but they didn't so I was under the impression that it would be at least close to 50/50. Otherwise pretty good read more

My tacos came stuck on too the rapper it's was disgusting the sauce was literally ketchup ew . read more

Jack in the Box - Fast Food Near Me - Lompoc, California

We usually love our local jack in the box. My husband wanted to try the chili burger that is on special this month, he said the flavor was good but the amount of chili was barley anything... also had to ask not only for our drink but also our tacos, if not they would have been forgotten... this was definitely not our usual experience here, but needs to be mentioned for sure. read more

One particular employee had a very bad attitude. I asked for no egg in my breakfast sandwich mind you that was all I purchased and I had to pull up and wait a good 5 minutes. The girl who brought out my food acted as if my breakfast sandwich with no egg was such a inconvenience I said thank you and she did not respond back. I open my sandwich and it literally is maybe lukewarm, one side of the sandwich wasn't even toasted and the cheese was not melted on that side. I don't understand why this was such a issue, I assume they were not having a good morning or they just didnt care, however I was pleasant to the staff and my order was not complicated, ........ never again! read more

Jose was very kind ! He repeated my order back to me before charging me and made sure everything that I asked for was in my bag ! Great customer service read more

I pulled up to Jack in da box after hitting jaspers bar. It says jack in the box is open 24 hours but I tried to get some tacos and they said nah man lobby close at 10. Like there's no where else to get drunk food in this town at 2am besides jack in da box. They said I can't order food without a vehicle in the drive thru. Am I supposed to starve? They are promoting me to drive my vehicle drunk because for some reason they can't serve food unless I'm in a vehicle. This jack is rated 2 stars for a reason and it deserves to be even lower... read more

Re write since they obviously got my last review deleted for posting the language used by the nightcrew. Worst Kack in the Box I have ever been to. Disgraceful employees talk big and act tough. No intention of serving the Jack in the Box standard. A disgrace to their uniforms. read more

I asked for an extra egg in my Extreme Sausage, they charged me, and when i opened my food, there wasn't even 1 egg. Disgrace to the jack in the box name. read more

Tried to go in at 6:45 am. The hours on the door state that the dining room is open at 6am. Door was locked and there was a guy inside. He told me to go through the drive thru. Unfortunately I'm in a delivery truck and it's too tall. Never had a issue with them before. Won't be going back after this. read more

No greet or anything just a simple "what can I get for you" so I ordered my burger with no pickles and can you guess what my burger came with??? Freaking pickles. Maybe it was just the rush of lunch but they still mest up my order. Willing to give it another shit some time in the future. read more

Man, what a disappointment to not feel valued as a customer. Stopped at the drive-thru for some grub to feed my work crew. I mostly ordered tacos, but I was craving egg rolls. I ordered quite a few things ($30 of things) and was pleased with how quickly I got my order. Upon examination of my food I see there are no egg rolls. So, it being lunchtime at the high school it was no easy task to pull around through traffic and teenagers to walk inside and remedy my dilemma. Except the manager was nothing shy of awful. I brought my receipt and said there were no egg rolls. She got them for me and then let me know she had put them "in one of the bags." No, you didn't. I know this as I checked three times and the egg rolls were the only thing I ordered for myself. I assure you that if they were in one of the bags I wouldn't have stopped stuffing my face with them long enough to go through the hassle of high school traffic. I grabbed rolls from her and received a sarcastic remark as I parted ways. To add insult to injury, the egg rolls were ready when I went inside which means they were either made for me initially or the claim that food is made to order doesn't apply here. Bleh. read more

Our local Jack is open 24 hours a day seven days a week. Our order came quickly and was correct.

If I could give 0 stars, I would. This Jack in the Box sucks. Patrick, the manager really needs to reevaluate who he hires, because I've encountered so many rude experiences with tweaker employees. read more

There curly fries are good but not even worth it. There costumer service is terrible, and they're always out of ice. I've waited in line for many minutes while they just walk past multiple times having conversations not even related to work. Not Ok + a sticky floor and no ranch because ig they're stingy about it. read more

Never again. Just asked the manager Theresa to unlock the bathroom for me and she told me to "ask them in the front". She was too busy on her cellphone to give me the code or open the door herself. On top of the fact that if you come here after midnight the odds are high that your order will be wrong. It's happened to me more than twice. I'm done with Jack in the box because of it's lousy ass customer service and will be notifiying corporate next because of their dismissive "I don't care" attitude as they watch me write this. read more

This place is always there when I need it to be. The graveyard shift workers Gregory and Victor are always very quick and good at their jobs. read more

The gal on the horn when I was in the drive through tried rushing me when no vehicles were behind me, and I just pulled up to the menu/speaker. Then I got no bacon on my "Bacon" Cheddar wedges. I probably won't be back! read more

Jack in the Box - Thanks for all the bacon bits on my "Bacon cheddar wedges" Jack in the Box. #rolleyes - Fast Food Near Me - Lompoc, California

Asked for no cheese and tomato on my burger and received the opposite, the lady at the drive then asked what sauce I wanted and I told her taco sauce, ranch and honey mustard.... I received no sauce. I received no straws with my drinks and on top I received no receipt. Get it together jack In the box read more